I called the Tottenham branch of MP Moran yesterday in desperate need of an oddly sized shower tray I could actually pick up same day. The phone got answered quickly by Ryan. He was friendly and helpf... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Great after sales service. Alex and Austin sorted out the problem within a day of visiting the store. Very pleased with the service
MP Moran is great, stuff is friendly. Sadly at the time of my purchase they were using Yodel which is probably the worst delivery company in the world. That's the only reason for 1-star deduction.... Ver mais
A empresa respondeu
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful. If all companies were this efficient the world would be a mu... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de materiais de construção
- Loja de materiais eléctricos
- Loja de materiais de isolamento
- Loja de artigos para paisagismo
- Loja de madeiras
- Loja de materiais para canalização
Sobre MP Moran
Escrito pela empresa
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Informações de contacto
London, Reino Unido
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4,4
Excelente
3 mil opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Shout out to Brian Tavinor
We met with Brian at the Watford branch back in October. Today we finally placed our order for two bathrooms.
Brian’s knowledge and patience was second to none! Nothing was too much trouble.
We have already recommended two of our friends.
Thank you Brian
7 de março de 2026
Opinião espontânea
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Drill arrived on time and as described
28 de fevereiro de 2026
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I ordered a defender extension cable 50…
I ordered a defender extension cable 50 meters, a week has passed, but I still haven't received my order. They didn't reply to my email asking why I didn't receive my order. I found their website and contacted them via chat. They said that this product was out of stock. They refunded my money and I'm grateful for that, but I'm still angry because I didn't get what I really needed and that no one even contacted me.
27 de fevereiro de 2026
Resposta da MP Moran
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for your order without any communication from us.
You should have been informed much sooner that the Defender extension cable was out of stock, and we apologise that this was only clarified after you contacted us through live chat. We also regret that your earlier email was not responded to — this is not the level of service we aim to provide.
While we’re glad we were able to process your refund, we completely understand your disappointment in not receiving the product you needed. Your feedback is important to us and will be shared with the relevant team to help improve our stock communication and response times going forward.
I ordered a paint with the next working…
I ordered a paint with the next working day delivery. I waited for a week, then they told me it is out of stock. At least receive refund.
27 de fevereiro de 2026
Resposta da MP Moran
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to wait for a next working day delivery, only to later be informed that the item was out of stock.
This is certainly not the level of service we aim to provide, and we apologise for the inconvenience and delay caused. While we’re glad to hear that you have received your refund, we appreciate that the situation should have been communicated and handled much better from the start.
We had 100% attention for the duration…
We had 100% attention for the duration of bathroom queries
5 de março de 2026
Opinião espontânea
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
We are sincerely sorry for any frustrations caused,
Please can I ask you contact customersupport@mpmoran.co.uk so we can discuss your experience and see if there's anything we can do to resolve this situation for yourself
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Very disappointed with the service from…
Very disappointed with the service from MP Moran. I ordered a pair of safety shoes but received a completely mismatched pair. When I contacted them about the issue, they acknowledged the mistake and promised to send the correct replacement.
Unfortunately, the replacement never arrived. Since then I have sent multiple emails trying to follow up, but I haven’t received any replies at all. The lack of communication and failure to resolve such a simple issue is very frustrating.
I expected much better customer service. Based on this experience, I cannot recommend ordering from them.
20 de fevereiro de 2026
Opinião espontânea
Resposta da MP Moran
Thank you for bringing this to our attention. We’re really sorry to hear about your experience and the frustration caused by receiving a mismatched pair of safety shoes and the delay in resolving the issue. This is certainly not the level of service we aim to provide.
It’s disappointing to hear that your replacement hasn’t arrived and that you haven’t received a response to your follow-up emails. We understand how frustrating that must be, especially when the issue should have been resolved quickly.
Please could you contact us directly at Customersupport@mpmoran.co.uk with your order details so we can investigate this urgently and make things right for you. We’re committed to resolving this as soon as possible.
Great Service
I ordered a material from MP Moran and needed the delivery to happen fast for an up-coming installation. Csaba (customer service rep) was very informative and helpful. I received delivery updates and had the material delivered 2 days later and we were all set for the installation. Wonderful. Thank you!
25 de fevereiro de 2026
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
Hello,
We are sincerely sorry for the frustrations caused,
Our stock levels do vary as we supply these orders from the shops,
And we are working on a way to get around these stocking queries,
Many Thanks,
Luke
Resposta da MP Moran
Hi Kevin, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
Hi Anita, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good Service
Good Service.
Good Price,
Fast delivery,
Good communication prior to delivery.
27 de fevereiro de 2026
Resposta da MP Moran
Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Easy online purchase, fast delivery
Easy online purchase. Paid for 2-3 day shipping as it wasn't urgent, but order still arrived the next day!
23 de fevereiro de 2026
Resposta da MP Moran
Hi Rachel, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Scam of a company
The package came in good condition, however the item was no longer needed. The return process isn’t as easy as you’d think. (Still going through it). I’ve been trying to create a return for 3 days with 3 days left to return (there’s a countdown), but they won’t send a shipping label. So I called and a support member with attitude told me the return is 10 Great British Pounds. And he insisted I go to a store which is inconvenient as I live far.
Make sure you 100% know you will keep the product. This company is a scam when it comes to returns. Also. Get some new customer service teams.
2 de março de 2026
Opinião espontânea
Resposta da MP Moran
Good Morning Yamin,
I am so sincerely sorry for any frustrations caused,
I believe the gentleman you spoke to has now left the company,
We are investigating into our Returns Portal but our returns portal does not need a label, to return good the goods just need to be taken to your local DPD drop off box and you scan your QR code which then tells DPD to ship goods back,
Any return of goods no longer need there will be a charge for the return of the goods but you should not have been charged as the delivery was delayed,
If you have any further queries please feel free to contact customersupport@mporan.co.uk and ask for Luke as this is the manager of our customer support Department,
Many Thanks,
Luke
Resposta da MP Moran
Hi Jasper, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good product
Good product. Efficient reliable service and delivery. Price was reasonable.
16 de fevereiro de 2026
Resposta da MP Moran
Hi Jason, thank you for the 4-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
90mm pipe and fittings - fast delivery
One of the few companies stocking 90mm waste pipe and fittings, compatible with European wall hung toilets. Excellent range. Quick delivery
20 de fevereiro de 2026
Resposta da MP Moran
Hi Andrew, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
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