I called the Tottenham branch of MP Moran yesterday in desperate need of an oddly sized shower tray I could actually pick up same day. The phone got answered quickly by Ryan. He was friendly and helpf... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Great after sales service. Alex and Austin sorted out the problem within a day of visiting the store. Very pleased with the service
MP Moran is great, stuff is friendly. Sadly at the time of my purchase they were using Yodel which is probably the worst delivery company in the world. That's the only reason for 1-star deduction.... Ver mais
A empresa respondeu
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful. If all companies were this efficient the world would be a mu... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fornecedor de materiais de construção
- Loja de materiais eléctricos
- Loja de materiais de isolamento
- Loja de artigos para paisagismo
- Loja de madeiras
- Loja de materiais para canalização
Sobre MP Moran
Escrito pela empresa
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Informações de contacto
London, Reino Unido
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4,4
Excelente
3 mil opiniões
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to order online and delivery…
Easy to order online and delivery speedy and efficient and s very helpful delivery man
11 de março de 2026
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Excellent customer services!!
27 de fevereiro de 2026
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Nearly Three Weeks for a 2–3 Day Delivery
We recently ordered a slab on 27 February, with a quoted delivery time of 2–3 days. In reality, the item was not delivered until nearly three weeks later.
Prior to ordering, we contacted the company to ask about availability and were advised that only one item remained in stock, so it is unclear why there was such a significant delay in dispatch.
We had to send multiple follow-up emails and were unable to get through by phone, and communication throughout the process was limited. Updates were only received after chasing.
The delay impacted our ability to complete an ongoing customer job, which was frustrating given the high delivery charge of £86.
The item did eventually arrive, and we appreciate the final delivery, however clearer communication and more accurate delivery expectations would have made a significant difference to the overall experience.
27 de fevereiro de 2026
Resposta da MP Moran
Thank you for taking the time to share your feedback. We sincerely apologise for the delay in delivering your recent order and for the frustration caused throughout the process.
We understand how important timely delivery is, especially when you are working to complete a job for your own customer. The extended delay you experienced, particularly after being advised the item was in stock, is not in line with the level of service we aim to provide. We are also very sorry that you found it difficult to reach us and that updates were only provided after you had to follow up—this is something we take seriously.
While we are pleased that your order has now been delivered, we fully appreciate that the experience fell short of expectations, especially given the delivery charge. Your feedback has been shared with our team so we can review what went wrong in both dispatch timing and communication, and make the necessary improvements.
SIMPLY GREAT CUSTOMER SERVICE
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful.
If all companies were this efficient the world would be a much better place.
Thanks again for being GREAT.
kEVIN wILKERSON
18 de março de 2026
Opinião espontânea
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I asked for an update on delivery for…
I asked for an update on delivery for an order placed on the 11th March and you told me it had been delvered 27th Feb. When I queried this and asked you to check, you doubled down on the 27th Feb. Very poor communication!!!
11 de março de 2026
Resposta da MP Moran
Hello Paul,
We are sincerely sorry for frustrations caused,
The incorrect tracking was looked at as to why this was advised incorrectly,
As we did speak over the phone and I apologised sincerely for this fopar and gave yourself the correct tracking information, I hope we were able to resolve this situation for yourself,
If you do have any further queries please feel free to contact customersupport@mpmoran.co.uk and we can help with anything needed,
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Awful experience.
Awful experience.
I ordered some items and the company called the following day to say they could not fulfil the order, but that they might be able to source the items from another branch. I was told they would call me back the same day with an update, but I never heard from them.
After five days I had to contact them myself to find out what was going on. I was again told someone would call me back, but that never happened. I ended up having to chase them three more times.
In the end I asked for a refund and will be purchasing the items elsewhere. Very poor communication and disappointing service. I will not be using them again.
8 de março de 2026
Resposta da MP Moran
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the lack of communication and the inconvenience caused. You should have received timely updates regarding your order, and it’s clear we fell short of our usual standards by not following up as promised.
We understand how frustrating it must have been to repeatedly chase for information, and we regret that this led to you cancelling your order. This is not the level of service we aim to provide.
Your comments have been shared with the relevant team so we can address these issues and improve our communication going forward.
Resposta da MP Moran
Thank you for bringing this to our attention. We’re sorry for the frustration caused by items appearing available on our website when they’re actually out of stock.
We do our best to keep our inventory updated in real time, but occasionally there can be delays or discrepancies. We’re currently looking into this to prevent it from happening again.
Excellent service
6 de março de 2026
Resposta da MP Moran
Hi James, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Very very helpful with good pricing and…
Very very helpful with good pricing and great service.
6 de março de 2026
Resposta da MP Moran
Hi William, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good price
Good price, respected quality brand name, quick delivery. Pleasure doing busines.
17 de fevereiro de 2026
Resposta da MP Moran
Hi Neil, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Came on time
21 de fevereiro de 2026
Resposta da MP Moran
Thank you for your review! We're glad to hear that your order arrived on time. We appreciate your support and hope you’re happy with your purchase. If there’s anything else we can help with, please feel free to reach out.
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Great price but 2 of the tubs' lids had…
Great price but 2 of the tubs' lids had popped open in transit. No major spills though.
4 de março de 2026
Resposta da MP Moran
Thank you for your feedback. We're glad to hear you were happy with the price, but we're sorry that two of the tub lids had come open during transit. We appreciate you letting us know and will review our packaging to help prevent this from happening in the future. If you experience any issues with the product, please feel free to reach out and we’ll be happy to help.
Never use them again
Never use them again.
Ordered 5 door handle pairs,paid for next day delivery, Never got delivered, I asked them to post the door handles but refund the next day delivery fee as the delivery never took place on the next day Bacis.
Got and email saying a refund has been issued.
Still no door handles received.
God knows what they've done.
Poor service. Stay away
4 de março de 2026
Resposta da MP Moran
Hello, We are sincerely sorry for any frustrations caused,
we did not have stock of this Clearance item which is why the order was not shipped, so this order had to be cancelled and refunded,
This order was Refunded for yourself and it was advised that we are unable to fulfil this order,
I apologise if this wasn't clear and we will be investigating as to why this wasn't explained properly,
First steel bath rejected as damaged it…
First steel bath rejected as damaged it had no protective packaging. Today second Bath delivered but without feet!!!
This has caused difficulties as plumber cannot continue fitting. Urgent further delivery now required
3 de março de 2026
Resposta da MP Moran
Thank you for bringing this to our attention, and we’re very sorry to hear about the issues you’ve experienced with your order.
Firstly, we apologise that the original steel bath arrived damaged and without adequate protective packaging, and we’re very sorry that the replacement has now been delivered without the feet. We completely understand how frustrating this must be, especially as it has delayed your plumber and the installation.
This is certainly not the standard of service we aim to provide. Please contact our customer service team as soon as possible on customersupport@mpmoran.co.uk with your order details so we can urgently arrange for the missing feet to be sent out and resolve this for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
MP Moran Customer Service Team
Poor service and expensive product
The delivery driver did not call upon delivery. they dropped it off at a location that took us 3 days to find. The delivery company (Yodel) were as useful as a chocolate teapot.
Eventually the delivery company after 4 days said they are sorry to hear we could not find it and we are to contact the company who sold them to us.
The actual item when found was not the qty we were after. We purchased 2 x The RapidRail Slide Nut M10 50pk is part of our vast Nuts range.
and instread of receiving 100 there were literally only two, which cost £19.03 each.
3 de março de 2026
Resposta da MP Moran
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your delivery and the order itself.
We understand how frustrating it must have been for the parcel to be left without contact from the driver and then take several days to locate. We also apologise for the lack of support you received from the courier during this process.
In addition, we’re very concerned to hear that the quantity received was not correct. You should have received the correct number of items as ordered, and we sincerely apologise for this mistake.
Please contact our customer service team on Customersupport@mpmoran.co.uk with your order details so we can investigate this further and arrange a resolution for you as quickly as possible.
Thank you for bringing this to our attention, and again we apologise for the inconvenience caused.
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Item was delivered as discribed and on…
Item was delivered as discribed and on time
27 de fevereiro de 2026
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Resposta da MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
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