mydome Opiniões 

209
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Totally unacceptable customer service. Does not respond to e-mails, feedback form or phone calls. Probably a scam organisation as no response given to emails or telephone messages. Faulty p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Ver mais

Classificada 5 em 5 estrelas

Has made us feel that we and the house are safe and secure when we go out or away for the last approximately 10 years. Much easier to install and operate than many alternatives we have tried, an... Ver mais

Classificada 5 em 5 estrelas

Just thought I'd tell you my experience with my dome, My driveway alarm stopped working so I contacted mydome customer services. Could not be happier with their response replaced the faulty base un... Ver mais

Informações sobre a empresa

  1. Smart Shop
  2. também em
  3. Fornecedor de sistemas de segurança
  4. Grossista de aparelhos electrónicos
  5. Loja self-service

Sobre mydome

Escrito pela empresa

mydome | Protect your home

mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.

When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.

Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

209 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente responde em 48 horas

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4,1

Todas as opiniões

(209)

20 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Spare part needed.

Very quickly dealt with an enquiry I made about a spare part. Said they would send me one free of charge ASAP!
5 star customer service.
Thank you!

4 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

excellent product and service

I purchased the light switch timer to cotrol my outside lights - keeps my home looking welcoming and adds to the security. the unit developed an error and the respone from My dome was super efficient and got me back up and running. Highly recommend product and firm.

4 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I've just purchased a mydome Driveway Alarm…

I've just purchased a mydome Driveway Alarm and it's a piece of equipment I would highly recommend. Well made and very sensitive (not unlike myself). Had a slight hick-up that the unit wouldn't pair and there wasn't a manual, but a rapid call to the company, spoke with Oliver who was extremely helpful, directed me to their website for instructions and all was resolved, What can I say but brilliant unit and excellent service. This would make a great gift if you know anyone that could make use of it. Just to put you straight I'm not on commission or work for the company, great product and fab service.
Thanks again Oliver

Stan

19 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Mydomw drive alarm

Mydome.co.uk

Having just purchased the Drive way double alarm kit plus an extra sensor I felt the need to praise this company.

Mydome has an excellent Customer Service team. Nadeem
and Oliver were knowledgeable, friendly and very helpful when I had an enquiry.

I would recommend Mydome to anyone.

I would also recommend that if you are buying their products buy direct from them.
Thanks

14 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Concerning security lighting equipment and CS experience.

This company has truly excellent Customer Services: Prompt, thorough and very helpful.

I would unreservedly recommend mydome to anyone looking to buy such electrical/security products as they sell.

I would also recommend that if you are buying their products to buy from them directly; they are the professionals and not just retailers.

I thank them for all their help, advice and their CS approach. To my experience, this places mydome among the very best online sellers I have dealt with.

25 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Customer Service

I spoke with the mydome customer service team today, what a breath of fresh air!! it became apparent very early on that the team had great product knowledge. They answered each of my queries clearly and concisely which was great. It really did fill me with confidence in the the brand.

Yet to try my new driveway sensor kit which should be coming shortly but based off general reviews i cant imagine having a problem.

great team to deal with.

20 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Simple but brilliant

Several years ago we were burgled - we were away and they had obviously been watching our house. Our wiring for the porch was such that we couldnt add a timer so we looked for ideas on the internet. We found Mydome Light Switch Timer - it is simply brilliant. We didnt need an electrician, just undid a couple of screws on the base plate, slid the cradle in, programme the timer and away you go. And it doesnt cost a fortune.

20 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

MyDome Wireless Alarm Audible Sensor

MyDome Wireless Alarm Audible Sensor, an excellent bit of kit, I needed audible confirmation at the front and rear of the property Mydome has provided the answer at an excellent price. The package arrived within two days way ahead of the time forecast. It was simple to fit and setup works so well I've recommended it to some of my friends.
Brilliant little alarm many thanks, Jon Jo.

12 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. The customer service agent understood the issue I had with my item and was able to quickly advise and got the problem resolved. Very satisfied with my interaction. The product is very good.

4 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Better than expected.

Easy to set up. Both sensors picking up areas required perfectly. So pleased, I've ordered a third sensor to cover another area.
Had cause to contact mydome and can't fault the after care service. Looking at their other products having been so impressed with the Drive way intruder alarm.

30 de abril de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great products, great after care service - exactly what they say on the tin

Item arrived well packed on time. My driveway sensor kit also came in eco friendly packaging which for me was a great added bonus. It really shows underlying brand values.
I needed to contact the company and they were extremely helpful. They offered great advice and were generally very helpful by surprisingly not only focussing specifically on what they were offering. Brilliant people to deal with.

I have already recommend them to family and friends and wouldn't hesitate using them again in the future

30 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

"Driveway Security Sensor"

"Driveway Security Sensor"
Excellent service from start to finish.
Small problem with "switch connector" but resolved quickly after receiving quick response via email.

19 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you for your excellent service.

Thank you for your excellent service in answering technical questions before ordering and for the excellent product which arrived the day after ordering.
The product works exactly as described and has already been functioning.
When the need arises we will certainly use your company again and will recommend you to our contacts.

4 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Have been using 2 light switch controllers from my dome for several years. when a small part had worn due to the constant use, I contacted them through there website to get spares which I offered to pay for.
They replied within hours saying they would send spares at no cost, arrived in first class post. Excellent service.

9 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

No reply when you phone them

No reply when you phone them, non delivery of product 😬 not to be trusted.

29 de maio de 2020
Opinião espontânea
logótipo da mydome

Resposta da mydome

Hi Peter,

Thank you for reaching out to us. I do apologise a member of the team was not on hand to assist immediately.

With new Covid restrictions being implemented at the time allot of our contact services including the telephone line experienced issues.

I am happy to say these were resolved shortly after.

I hope we have the opportunity to assist you again in the future.

Kind regards,

Olivia

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