Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ho provato vari prodotti della linea femminile: ottima qualità, spedizione rapida anche se non subito tracciabile (ma ormai sono cliente già da 3-4 anni, e non mi preoccupo di controllare dove si trov... Ver mais

Classificada 4 em 5 estrelas

Ich benutze die Windeln sehr gerne, gerade wegen der Nachhaltigkeit und weil kein Plastik an die Haut meines Kindes kommt. Man muss allerdings vorsichtig sein beim Wickeln, weil die Laschen schnell ma... Ver mais

Classificada 5 em 5 estrelas

Wir benutzen die Windeln schon für das zweite Baby und haben super Erfahrungen gemacht. Keine Probleme mit der Babyhaut oder Auslaufen der Windel. Meine zwei Kritikpunkte sind, dass das Abschließen... Ver mais

Classificada 1 em 5 estrelas

The wipes are awful, they rip into lots of bits when trying to get them o it the packet, not ideal when you’ve got a crying baby and trying to get it done quickly They also aren’t very wet so you... Ver mais

Informações sobre a empresa

  1. Loja para bebé

Escrito pela empresa

Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

The eco nappies caused a raw skin rash…

The eco nappies caused a raw skin rash on my baby girl. I used other nappies and the rash went so it definitely is the nappies. Terrible quality.

18 de agosto de 2025
logótipo da Eco by Naty

Resposta da Eco by Naty

Thank you for your feedback, and we are very sorry to hear you've had issues
with our diapers.
We would very much appreciate it if you could visit
https://support.naty.com/hc/en-us/requests/new and write to our support group
so that we can investigate a bit closer into this, as well as send you some
compensation products. 
Thank you! 💚️

Classificada 5 em 5 estrelas

Product is great but shipping and logistics was a nightmare (see update)

Product is great but I ordered a large amount of product and the shipping and receiving experience was a nightmare.
The box the product came in was not fit for purpose (20kg of product in an "amazon" type of packaging), so obviously it arrived broken, it was difficult to handle and the delivery agency choosen was "spanish correos" which makes things even worse.
I end up chasing the package and picking it up myself. Not good

Update 14-12: After discussing the case with Customer Care, our feedback was collected and we received replacement items. Product remains great and we felt well treated, so we are updated our rating. We will buy again and hopefully we will not have the same issues.
Thank you!

7 de novembro de 2025
logótipo da Eco by Naty

Resposta da Eco by Naty

Thank you for your feedback, and we are very sorry to hear about your experience. 

We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. 
Thank you! 💚️

Classificada 1 em 5 estrelas

Totalt värdelösa

Jag är absolut för att blöjorna är bra för miljön och allt det. Men jag har på riktigt aldrig varit så besviken på en blöja, kissar sonen i den mer än en gång så går blöjan i sönder och man får innehållet överallt. Jag ska inte behöva gå upp 1gång i timmen på natten för att byta blöja för att den går i sönder och man får allt överallt. Nej när mitt paket är slut så kommer jag inte köpa fler och kommer tyvärr inte rekommendera de till någon annan heller.

11 de novembro de 2025
Opinião espontânea
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Mari!

Thank you for your feedback. We truly apologize for the negative experience you've had with our nappies.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new (http://support.naty.com/hc/en-us/requests/new).

Best regards,
Iza - Eco by Naty

Classificada 5 em 5 estrelas

Totally happy

We deliberately chose this product because the ingredients are important to us, and the diapers are great to wear and have neither a scent of their own nor do they develop an unpleasant odor like cheaper products.

22 de outubro de 2025
Classificada 1 em 5 estrelas

It’s made of plastic, not really sustainable

I bought it thinking that it would be a better solution for the environment but I was mislead to believe that. It says “ 100% biobased materials on skin” and the last tiny information is that the distribution layer is made of PET and PP. To have this I would keep my regular diaper that at least is cheaper and also have plastic.

21 de outubro de 2025
logótipo da Eco by Naty

Resposta da Eco by Naty

Hi Nathalia,

Thank you for taking the time to share your feedback, and we truly appreciate it.

We understand your concern, and we’re sorry if our communication caused any confusion. The plant-based PE we use is derived from renewable sources like sugarcane. We aim to be transparent in our communication and avoid absolute claims such as “100% biodegradable.”

Our focus is on replacing as many conventional materials as possible with safer, more sustainable alternatives, supported by independent certifications. While we have not yet found materials that offer both high performance and biodegradability for diapers, many of our other products, such as our wet wipes and diaper bags, are certified compostable.

We truly appreciate your honest feedback, as it helps us continue improving our products and communication.

Kind regards,
The Naty Team

Classificada 2 em 5 estrelas

You need to tell your time to deliver…

You need to tell your time to deliver faster.
No info was giving. I had to wait to get that info. Also give specific date as max day

30 de outubro de 2025
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Zerjon!

Thank you for your feedback. We strive to ensure that our customers receive their orders on time.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new (http://support.naty.com/hc/en-us/requests/new).

Best regards,
Iza - Eco by Naty

Classificada 1 em 5 estrelas

Delivery time unacceptable

Delivery time unacceptable. It took more than one week to receive my order, and it even arrived wrong. They are re-sending the missing diapers, for which I paid, but after another week the shipment is not yet in transit. This is unacceptable, I’m sorry but I have to cancel my subscription.

9 de outubro de 2025
logótipo da Eco by Naty

Resposta da Eco by Naty

Hello Lisa!

Thank you for your feedback, and we are very sorry to hear you've had issues with our delivery.

We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!

Kind regards,
The Naty Team

Classificada 5 em 5 estrelas

The material is soft

The material is soft. It fit my daughter perfectly and there was no leaks. Kept it on a little longer than usual to observe it and it was very absorbent. Personally I found my favorite sustainable brand.

25 de setembro de 2025
Classificada 4 em 5 estrelas

Super System mit dem Abo

Super System mit dem Abo, allerdings sind die Lieferzeiten ziemlich lange und dadurch kam ich schonmal in Windel not und musste Ersatz kaufen..sollte man einfach einplanen dann klappt alles super

23 de setembro de 2025

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