Newpay Opiniões 200

A known software issue meant my online account can’t be set up. And they know about it but can’t fix it. Keep getting emails to use my app account which can’t be set up. Utterly useless and zero thought about customer service.

Easy to apply. Then it all ends there. App doesn't work can't register can't log in can't do diddly squat. Called then numerous times told app is down. It's been 2 weeks and I have returned part of my order and can't see if my account has been adjusted or any information on my account. Not good at all so avoid of you read this as it seems to be a common issue.

No one offers to help in anyway

Account now accessible so review changed. Only fair as the issue is sorted now. Thankyou

Invited to leave a review so here goes. Avoid. Applying was easy anything after is hard work. An app that I can't join so can't view anything. Calls made with just being told app is down we are working on it. A return sent back that has been received by the retailer and no way of knowing if balance has been adjusted. Tried to log in register and nothing tried everyday for 2 weeks deleting and re installing. Stay well clear folks as if they can't get the App to work what else goes wrong. Hidden away from viewing your account at all times

AVOID

I really don’t know where to start with this company, thought my account was set up but when I checked on my order a few days later it was cancelled due to my account not being registered!! Was told the only way to do this was to reapply or go to the investigation team!! So the fact you have a username, address, email, PIN number & receive emails confirming your account you are in fact NOT registered?? Easier to cancel the account & go elsewhere. Total waste of time. BE AWARE though this stays ON your credit file for 90 days even though you haven’t borrowed any money or registered an account!!!

WHAT AN ATROCIOUS COMPANY, DENYING ME CREDIT WHEN THERE IS NOTHING WRONG WITH MY SCORE!!!!!

Shocking!! Tried to pay for my purchase using this company. The system crashed and my order is stuck in limbo. When you call customer service they say they can see my contract but no one knows how i can log back in to finish my contract. They have no tech support and i am just told "i dont know what else to suggest" so i now have a mark against my credit file but with no product. They dont even have an email address to contact them. Absoultley useless. Find a more established company and save the hassle.

Very easy and quick to set up, 0% interest for 12 months beats using my credit card too. Very impressed with the transaction ease of use.

Used this to purchase on LookFantastic and got 0%. Really easy to use and can also use it for MyProtein.com. Like that I have credit limit.

Look fantastic have refunded my order Newpay have not and will not sort my refund out so I still owe the money!! Not happy!!

EDIT
Newpay are still saying it’s not there end I shouldn’t have to pay for something I don’t have and look fantastic have confirmed it’s a ghost order?

EDIT
Newpay want an ARN number from you look fantastic?

Recently ordered using this company.The merchant sent a refund on 20th April and Newpay still haven’t located the money.I’m paying 27 pound a month interest charges for nothing and they seem to have lost the refund.Never heard of anything like this before.Warning do not use Newpay they give you nothing but High blood pressure.Warned them I’ll be getting in touch with trading standards.

Do not use this company. If you have any problems with the merchant they will not help at all.