NHS Fleet Solutions Opiniões 7441

Excellent support from Porsche Newcastle
But contacting and updating whilst waiting for car requires improvement

Process was quick and no issues

Good services
Really friendly and kept me updated

Customer service is very difficult to get to, a lot of waiting, no answers, "accidentally" dropped calls. Previous car not picked up on time, no communication about it, emails not answered, no feedbacks.... When (and if) the call is picked up, the enquiry is usually resolved, however, the patience and time required is immense.

Great communication, fab car and well organised delivery. Really pleased Thank you!

Amazing service throughout, I'm extremely happy with my vehicle and the process was seamless thank you

Lack of knowledge of processes especially when you have a personal number plate to transfer if extremely frustrating and resulted in a delay in my cars delivery.

Absolutely excellent service from NHS flea I totally recommend

Very quick turn around to get the car. Excellent communication, easy process. Very happy so far.

The monthly cost and the actual vehicle are brilliant. The communications from the supplier was absolutely non-existent.

great service

Ordered a Ford Puma which was due to be delivered Dec 2025. The date has changed multiple times and is now stating mid-May (5 months late!) In the meantime my current car is costing me £90 more a month than the new one (so an extra £450 so far). My car app has expired so I now cannot use certain features in the car unless I pay for a 12 month app subscription. I had also added on the pod point to pay over 3 years. I’ve now paid for this for an extra 5 months even though the extra payment for that should have ended in Dec. My current car will also now require new tires before it’s collected, so I’ll have to book that in. To top it all off, you can only call them 9-5 Monday to Friday when I’m in work! I emailed them 8 days ago for more information but have had no reply.

We got our car nearly a year ago. Very happy, process was smooth and professional.

I took delivery of a stock car on the 16th of March and have had issues from day one. I have tried to resolve them with the team but am no further forward. People have not come back to me or said that they will but then don't. I received my last email 02/04/26, which explained it was being looked into. Since then nothing.

good price, poor communication and service. The car was ordered in May 2025 for delivery in October 2025. I had no communication from NHS fleet , despite current emails a calls ., until 2 weeks before the delivery date ! was told there was a manufacturing issue, and the care would be delivered in "Spring 2026" Not NHS fleets' fault- but communication was terrible. I had good communication from the manufacturer a dealer from late Jan 2026 onwards, when the car had arrived in the UK. IN March the dealer told me that the car had arrived at the local dealership, but they had no communication from NHS fleet. Eventually the order was cancelled and a new order made with a significant price uplift. The car was only delivered after I relayed the dealership "What are you waiting for" message to NHS fleet. They still haven't processed the extra drive initially agreed in May 2025.

A great service. Let us know early when the car would be dropped off so could plan the rest of our day. The car arrived in perfect condition and the hand over was efficient and comprehensive.

Speedy, clear communication, great choice. There aren't many perks for working in the NHS but fleet cars has to be the best.

Really fast turnaround and excellent communication!

Very fast from and clear communication from order to delivery.