I contacted customer service by email for a complaint about my Necklace I bought 1,5 years ago in their LA store. Since I’m not located in LA but in Europe, it wasn’t that easy to go to back to the... Ver mais
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Leia as opiniões dos outros
Nialaya for the W!! Absolutely love my two pieces collected (Blue Lapis Stud Bracelet & Gold CZ Panther). They compliment other bracelets well and work even better as singular pieces. The customer... Ver mais
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Back in 2019 my wife gave me a Dorje Flatbed bracelet in Blue Tiger Eye and gold for my birthday, I've worn it practically every day since, three weeks ago I accidentally pulled too hard on it an... Ver mais
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This store is absolutely amazing — the jewelry is beautiful and they offer a wide assortment to choose from. Johnathan was super helpful answering all my questions and letting me look at so many diffe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Danish-American founder Jannik Olander started Nialaya as a tribute to a Shaman he met on a life-changing journey through India. Inspired by spiritual insight and a deep belief in energy healing, he returned to Los Angeles with a vision: to create meaningful jewelry that channels personal power and intention. Rooted in a “Handmade in Hollywood” ethos, every Nialaya piece is crafted by hand in the brand’s Los Angeles studio using carefully selected pearls, gemstones, beads, sterling silver, stainless steel, leather, and precious stones. What began as a small collection sold to a renowned boutique in Beverly Hills quickly caught the attention of Hollywood’s elite. Nialaya soon became one of the most celebrity-endorsed jewelry brands in the world. Since opening its flagship store at 8215 Melrose Avenue in 2010, Nialaya has grown into a globally recognized name. From Los Angeles to Tokyo, its bold, boho-luxe designs have become symbols of individuality, style, and spiritual depth — more than jewelry, they are statements of purpose.
Informações de contacto
8215 Melrose Ave, 90046, Los Angeles, Estados Unidos da América
- 310-499-7162
- customerservice@nialaya.com
- nialaya.com
4,6
Excelente
145 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Damaged necklace
Necklace is damaged, no response from customer service regarding my complaint.
Furthermore I have to pay an additional 73 dollar to send the necklace back and make a new purchase (same model).
6 de dezembro de 2024
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Christina,
We’re sorry to hear about your experience. However, after thoroughly checking our customer service records and order history over the past 12 years, we couldn’t find any inquiries or orders under your name. Could you confirm if the necklace in question is from Nialaya? Our necklaces are known for durability; shipping within the U.S. is typically less than $10.
We’d love to assist you further—could you provide us with additional details, such as an order confirmation or receipt? Our goal is 100% customer satisfaction, and we’re proud to have hundreds of 5-star reviews as a testament to our commitment.
Looking forward to helping you resolve this matter!
Best regards,
Nialaya Customer Service Team
I have placed my order 6 days ago…
I have placed my order 6 days ago (order number is 67802). I am hoping that Nialaya will be true
to its promise to deliver the product I have ordered, on or before October 29, as I am going to used that jewelry on my 40th birthday celebration.
25 de outubro de 2024
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Michaer,
Thank you so much for being a valued Nialaya customer and for your kind review! We’re thrilled to hear from you. Your necklace has just passed through EU customs, and we cover those costs to ensure a smooth delivery. It should arrive within a few days, and we’re confident you’ll love it – it’s a truly beautiful piece.
Warm regards,
Team Nialaya
I bought recently another pearl…
I bought recently another pearl necklace from tue online store. It my fourth piece of jewelry from Nialaya and more to come. I love their designs and how accessible the prices are.
9 de outubro de 2024
Opinião espontânea
Resposta da Nialaya Jewelry
Dear JD, Thanks for the kind message. I am very happy to read this and thanks for being a loyal long-time Nialaya customer. We hope you will love the new Pearl necklace. Have a great day. Team Nialaya
Resposta da Nialaya Jewelry
Dear Cam, Great to hear, Hope to welcome you back soon. Best regards from Team Nialaya
Best support ever:-))
Back in 2019 my wife gave me a Dorje Flatbed bracelet in Blue Tiger Eye and gold for my birthday, I've worn it practically every day since, three weeks ago I accidentally pulled too hard on it and the lace broke.
Contacted their support crew and apparently it was still under warranty:-)) I sent it to Denmark where goldsmith Tina worked her magic on it, I got it back two days ago, like new:-))
I have nothing but the highest praise for both the quality of their merchandise and the fact that their support team is top-notch.
Kind Regards
Micke Grip Jarfalla Sweden
8 de julho de 2024
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Michael. Thanks for the wonderful review. This makes us all very happy. We always try our best and great reviews from happy customers like you, make it all worth it. We are always here to help. Best Regards from Team Nialaya.
Great experience at Nialaya
The Service Rep ( Juan) helped me with patience and care. I had an amazing shopping experience. I will be returning not just because the jewelry is amazing but the service was stellar!
5 de junho de 2024
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Regina, Thank you so much. We love our happy customers and it was such a pleasure helping you. Wishing you a great day and hope to see you soon again. Best Team Nialaya
Love this place!
Love the jewelry here and Juan, the staff person who helped us was patient and super kind and helpful. Amazing selection of styles that are classic and of the moment.
5 de maio de 2024
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Casey. Thanks so much for the kind review. We really appreciate it and hope to see you back again soon. Best regards from Team Nialaya
Resposta da Nialaya Jewelry
Dear Bo. Thanks for shopping at Nialaya. We hope to see you again soon. Best Team Nialaya
Excellent service and quality!
Initial mistake with wrong item being sent was quickly rectified. Unbelievably quick shipping from LA to the UK - if first package had been correct then it would have been unreal…but even with rectifying the mistake and resending the correct item + a free gift as way of apology for inconvenience the correct item arrived within just a few days of placing the order. Very impressed with the level of service and how quick the guys rectified a mistake. The quality of the item (Nail Ring with Dorje engraving) is excellent and will become a staple piece of my jewellery. Overall extremely impressed.
11 de março de 2024
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Mark. Thanks so much for those kind words. It's really appreciated when someone takes the time to write about their great experience. Very kind of you and we look very much forward to helping you in the future. Best Team Nialaya
The delivery took 9 days after the…
The delivery took 9 days after the order was placed. However, the products do not correspond to the quality as described on the website.
The prices are disproportionate to the quality.
To be honest, this is pure rip-off!
7 de março de 2024
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Mr. Moll. We are genuinely sorry to hear about the frustration and anger you're experiencing. Our product descriptions explicitly outline the composition of each item, leaving no room for ambiguity. It's crucial to note that each bracelet is meticulously handcrafted, bead by bead, in Los Angeles. Moreover, the wire utilized in the "Wrap around bracelet" is sterling silver, as clearly stated. Therefore, there is indeed silver present in your bracelets. However, we opt for steel in these specific bracelets due to its superior durability—it doesn't tarnish, lose its shine, or succumb to dullness or dirtiness, unlike silver. Upon receiving the bracelets back You can expect a full return and we wish you good luck and positive energy as it's clearly needed. 😉
Order was placed week ago
Order was placed week ago. Still not delivered nobody answer me no email from them.
29 de fevereiro de 2024
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Zlata, So sorry to hear about this. Where did you place the order please? We have looked everywhere but Your name doesn't appear in our system. Are you sure you have bought something from Nialaya.com please.? Let us know, we are here to help you. Thanks so much. Team Nialaya
Parfait
Bijoux magnifiques et de grande qualité.
Service après-vente efficace et très aimable.
1 de dezembro de 2023
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Sophie. Merci beaucoup pour ces mots gentils. Nous espérons vous accueillir à nouveau bientôt à Nialaya.❤️
Placed an order 11 days later still no communication
Placed an order. 11 days later, still no communication from Nialaya.
Nialaya claims to ship international in 3-5 business days….
Contacted customer service, more than three days later and still no respons.
Nialaya claims te respond in 24-48 hours….
I’ll have to contact my creditcard company in order to get my money back.
I dont recommend doing business with Nialaya.
19 de novembro de 2023
Resposta da Nialaya Jewelry
Dear Suradj, So sorry to hear about Your frustrating experience. We have indeed shipped your order. But as it states on our website we ship orders to Holland via our Danish office (where we pay all customs and duties for you - at NO extra cost for you) Before we forward the shipment to you with GLS express (at no extra cost for you). We have also sent you the tracking number and it looks like Your order will arrive tomorrow. We do apologize for being closed on Thanksgiving when you tried to reach us. It's a National Holidays in USA but we always answer all emails and ship out all orders. Your Black Friday order has been made by hand and shipped out shortly after. We do apologize for the few extra days delay and hope you will forgive us and stay a long-time loyal Nialaya customer. Warm Regards from Team Nialaya
Thank you for this beautiful piece
7 de maio de 2023
Opinião espontânea
Great customer service
Gorgeous product - had an issue with broken bracelet, which has now been resolved. Looking forward to receiving new bracelet! Thank you for your help.
10 de outubro de 2023
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Beverley, So happy to hear we were able to help you. Have a great day and hope to welcome you back soon. Jannik & Team Nialaya
Great
Great, great jewelry. Best quality ever!
Just had some problems with exchanging my products but got personal help from the founder which was much appreciated
17 de agosto de 2023
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Ludwig. Thanks so much. Glad I was able to help and thanks for being a great and loyal Nialaya customer. We hope to welcome you back soon again. Jannik & Team Nialaya
Super god service og hurtig levering!
10 de agosto de 2023
Opinião espontânea
Resposta da Nialaya Jewelry
Tak det er super at høre !!!
Super kundeservice
Har flere Nialaya produkter - uheldigvis havde jeg en skade på et armbånd - kontaktede kundeservice som tilbød en løsning af problemet. Og bare 3 dage senere så var problemet løst. Super tilfreds med deres produkter og sjældent jeg får så god en kundeservice når jeg har handlet på nettet.
26 de julho de 2023
Opinião espontânea
Resposta da Nialaya Jewelry
Kære Mr T. Tusinde tak for de fine ord. Det er vi meget glade for. Vi gør vores bedste. Bedste hilsener Team Nialaya
Fantastic quality and arrived so…
Fantastic quality and arrived so quickly! Love my new necklace
19 de junho de 2023
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Liv, Thanks so much. Very happy to hear this. Best regards Team Nialaya
Great products and wonderful customer service
I’m happy I’ve finally found a great jewelry shop online since it’s been very hit and miss for me until now. You can tell these pieces are really up to standard.
As for customer service they're one of the best I have experienced. On one order a ring was out of stock and I could pick a new ring to replace it with. I was also looking for another specific ring which wasn't available on the site. The CEO told me he still had one in the store and sent me a personal link so I could buy it. Amazing customer service.
1 de maio de 2023
Opinião espontânea
Resposta da Nialaya Jewelry
Dear Charles. Thanks so much for the kind words. We always strive to make our customers feel special and wear their jewelry with love and pride. Thanks for your orders and we look forward to helping you many years ahead. Best regards from Team Nialaya
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