I contacted customer service by email for a complaint about my Necklace I bought 1,5 years ago in their LA store. Since I’m not located in LA but in Europe, it wasn’t that easy to go to back to the... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I contacted customer service by email for a complaint about my Necklace I bought 1,5 years ago in their LA store. Since I’m not located in LA but in Europe, it wasn’t that easy to go to back to the... Ver mais
A empresa respondeu
Nialaya for the W!! Absolutely love my two pieces collected (Blue Lapis Stud Bracelet & Gold CZ Panther). They compliment other bracelets well and work even better as singular pieces. The customer... Ver mais
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Back in 2019 my wife gave me a Dorje Flatbed bracelet in Blue Tiger Eye and gold for my birthday, I've worn it practically every day since, three weeks ago I accidentally pulled too hard on it an... Ver mais
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This store is absolutely amazing — the jewelry is beautiful and they offer a wide assortment to choose from. Johnathan was super helpful answering all my questions and letting me look at so many diffe... Ver mais
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Danish-American founder Jannik Olander started Nialaya as a tribute to a Shaman he met on a life-changing journey through India. Inspired by spiritual insight and a deep belief in energy healing, he returned to Los Angeles with a vision: to create meaningful jewelry that channels personal power and intention. Rooted in a “Handmade in Hollywood” ethos, every Nialaya piece is crafted by hand in the brand’s Los Angeles studio using carefully selected pearls, gemstones, beads, sterling silver, stainless steel, leather, and precious stones. What began as a small collection sold to a renowned boutique in Beverly Hills quickly caught the attention of Hollywood’s elite. Nialaya soon became one of the most celebrity-endorsed jewelry brands in the world. Since opening its flagship store at 8215 Melrose Avenue in 2010, Nialaya has grown into a globally recognized name. From Los Angeles to Tokyo, its bold, boho-luxe designs have become symbols of individuality, style, and spiritual depth — more than jewelry, they are statements of purpose.
8215 Melrose Ave, 90046, Los Angeles, Estados Unidos da América
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I wanted a ring they sold out and emailed them, they reached for a ring size and gave me a custom link to order the ring made for me. Very kind and helpful team of customer support, high quality jewelry
Ring came in, it's absolutely amazing, the best ring I currently own in terms of comfort and looks. Zero complaints.

Resposta da Nialaya Jewelry
Excellent customer service. After contact with Cynthia and having explained the issue, she solved it very quickly. Really helpful!
Thanks a lot!

Resposta da Nialaya Jewelry
order #47674
After a brief email conversation with Jannik it seems we have resolved this minor issue very swiftly.
Many thanks Jannik

Resposta da Nialaya Jewelry

Resposta da Nialaya Jewelry
Har flere smykker fra Nialaya og oplever generelt at smykkerne er af rigtig god kvalitet. Det er de eneste smykker jeg har ejet som har holdt så længe og jeg kan stadig i dag ikke se på dem at de har været i brug næsten 24/7 i over et år.
Jeg havde lidt udfordringer med en halskæde og at komme i kontakt med deres kundeservice, men modtog en ny halskæde og der var heldigvis bare sket en fejl som de fik rettet rigtig fint op på igen.
Jeg handler gerne hos Nialaya igen.

Resposta da Nialaya Jewelry
Hi , the item purchased was done in my partners name which is why you couldn't find it and also the other bracelets were purchased through a 3rd party.
All in all your products are beautiful and it's the band where the beads run threw that appears to be the problem in my case .
I apologise for my comments in regard to pricing and the private jet , but also i don't think sarcasm is the best reply either.
I'd rather remove this review as i was mostly upset when the band broke and beads went down my driveway, you do sell beautiful items.
So please accept my apologies as in the scope of things it was unnecessary.
Regards Murph

Resposta da Nialaya Jewelry
excellent service, prompt delivery on time as promised.

Resposta da Nialaya Jewelry
By far my favorite jeweler. I’m a loyal customer. I love the thoughtfulness and craftsmanship behind each piece.

Resposta da Nialaya Jewelry
Amazing experience, quality and customer service.

Resposta da Nialaya Jewelry
I emailed and received a response within a very reasonable amount of time - and they fixed a promo for free delivery without me even confirming once i pointed it out. super quick and efficient service! plus the products are amazing!

Resposta da Nialaya Jewelry
I finally find a company that I can truly trust, my name is Bob J from Long Island New York. My experience with this company has been a true pleasure, I had ordered a bracelet for myself and unfortunately it was too small.
I contacted the company and was surprised in how quickly they responded to me without me having to deal with a computer generated voice. Their customer service is very professional very outstanding quick to respond to the customers and they will go out of their way to ensure that their customers or treated with respect and understanding. Again I wish there were more companies like this that care about their customers I wish them great success and I thanked them for their professionalism.

Resposta da Nialaya Jewelry
What an amazing brand! Very cool products. Love the spiritual connection and gemstones. And above all the service is excellent. Fast shipping and helpful customer care. The marketing is one of the best I’ve ever seen. Wonderful to see what the owner, Jannik Olander, and the staff build over the years.

Resposta da Nialaya Jewelry
Amazing quality , really good prices . You gotta check them out 🔥👍🏻

Resposta da Nialaya Jewelry
Har købt smykker online fra Nialaya flere gange - og er super tilfreds med service og hurtig levering til Danmark..Og selvfølgelig armbånd:-)
J

Resposta da Nialaya Jewelry
Flawless, no hassle online ordering and delivery. Everything feels and looks premium but without a premium price tag. I would highly recommend shopping on Nialaya.com and will for sure order from there again.

Resposta da Nialaya Jewelry
Cynthia is extremely helpful and professional. This is my 3rd purchase at Nialaya and I’m never disappointed.

Resposta da Nialaya Jewelry
Havde udfordringer med mit armbånd. Snakkede med deres support som hjalp mig til en forhandler i DK der kunne hjælpe med problemet. Dog var der lidt udfordringer med forsendelse osv. men det løste sig heldigvis.
Jeg fik derudover tilsendt et nyt armbånd direkte fra Jannik (Founderen) for min ulejlighed. Så alt i alt en rigtig fin service.
Experiencia nefasta. Leed bien la letra pequeña ya que os cobrarán tasas... y no baratas. Ciertos países como España no están contemplados en el envío gratuito, así que he tenido que pagar casi la mitad del importe a mayores en tasas. Y si decides no hacerte cargo, FedEX (que esta compañía es otra que tal baila) te comenta que tienes que abonar 75 euros por cancelación. Horrible, cero recomendable.

Resposta da Nialaya Jewelry
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