NinthAvenue United Kingdom Opiniões 

267
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a hair product that is almost impossible to get over here. I was able to order it through ninth avenue, which I was really surprised and to be honest, a bit sceptical about. However, I r... Ver mais

Classificada 5 em 5 estrelas

This company has bent over backwardz to be helpful my item didnt arrive in time for what i wanted but they have been nothing but 110% helpful even after i ended up in hospital

Classificada 5 em 5 estrelas

My original order got lost and after contacting ninthAvenue.uk they looked into it and I now have the suncream 50 SPF that I ordered. I have sensitive skin and have not burnt or felt any ill effect... Ver mais

Classificada 1 em 5 estrelas

So basically I brought a P4/613 Body Wave 18 20 22 inch weave and whilst I love the colour of my weave, the issue I have is the quality, the hair is not Human Hair; it was realised the moment my haird... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

267 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(267)

87 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great experience

Great experience. delivery took a little while and had a bit of cost to it, but understandable when you’re getting items that simply can’t be bought in this country.

10 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Read the small print !! Beware !

Somewhere in the very small print there must have been something stating that, what l thought of as a one time purchase, turns out to be a repeat…. One week later ! This exact product can be bought from Christel for less than half this price ! Truly….as l have bought from both companies and it is exactly the same. I would not ever deal with these people again.

19 de março de 2024
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Classificada 1 em 5 estrelas

Paid for product, not recieved and poor communication

Ordered a product absolutely no communication from them about dispatch. So i contacted them to find out what was happening.....eventually found out they did not have said item in stock but they had already taken payment. Offered me an alternative product which I politely declined and asked for a full refund a week ago.....Still have had no communication to acknowledge my emails and request of a refund. I generated a new ticket request and got a rather ride email back asking me not to generate another ticket for them to respond to. I have not had a good experience with this company who have taken £67.95 for a product I will not recieve! Very poor communication on their behalf not acknowledging emails in a timely fashion!

19 de fevereiro de 2024
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Classificada 1 em 5 estrelas

Avoid, scam company selling bad wigs

Oh my, yet another 'uk' wig company that is in fact is a Indian? company with a UK warehouse. What it means that if you want to return a product as do I, you have to wait over a week for a holding firm in India to tell you they need more information, and then they say full refunds are not possible. This is fraudulent and sadly this site will not be closed down.

5 de fevereiro de 2024
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Dear Customer,

We understand that you were not happy with the service. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Classificada 5 em 5 estrelas

Scam - no refund: edit i got a refund

Scam - No refund
I bought from ninthavenue.dk, i forgot to check reviews - bad idea.
I want a refund. I paid 600+ dkk something, entered phonenumber address card etc.
I want a refund, then i recieve a mail that says i need to click a link, i got redirected to an indian website which isnt danish ( where i ordered from), now i have to block card. Very annoying. Well im excited to get the reply that i cant reply to, im also very thankfull that i gave my phonenumber, so now i get to get those scam calls and scam texts, i also have to get a new phonenumber, oh yeah i gave my adress aswell, well. Hopefully you learn that you need to be carefull when buying online.

Edit: sorry for this review. I got my money back thank you ( it took 5 days, but its ok)

27 de julho de 2023
Opinião espontânea
logótipo da NinthAvenue United Kingdom

Resposta da NinthAvenue United Kingdom

Hi Mathias,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Swapnil

Classificada 5 em 5 estrelas

Great service

Amidst all the bad reviews seen on the internet, they delivered the parcel very safely, right item, tracking number was given as well. The customer service representatives are very professional in terms of communicating. Keep up the great service!

24 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. Fast delivery. Products quite expensive but really work!
Would recommend.

2 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I love this company

I love this company. They were so helpful. I just wish that they could use a more reliable courier service do that o did not wait 8 weeks for my product. Their customer care was fantastic though and really owned my problem and got it sorted for mr

16 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Full head wig

I only had the picture on line to go by, however I have now received the wig and I am very happy with the item.
Very good service also by the company as I was updated regulary on delivery.

11 de fevereiro de 2023
Opinião espontânea

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