This is my second post regarding my Norelie Red Therapy Wand. I have had to have 2 replacement wands sent to me because both broke almost as soon as I received them. My last interaction with Norelie w... Ver mais
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Leia as opiniões dos outros
Norelie is a great company, both of the product and customer service are excellent. I bought RedRevive last year, it worked fine until recently. I contacted the customer service to see if it could b... Ver mais
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I ordered a pillow, around 50Euros. I t arrived, in Greece, but for some reason was not delivered to me (some issue with the courier ? I dont care). When I ask for refund, they were saying to me thats... Ver mais
Ich bin sehr zufrieden mit dem RedRivive! Ich leide seit 52 Jahren aufgrund eines Unfalls an einem Leistenbruch/Nackenschmerzen/Kopfschmerzen. Vor zwei Tagen hatte ich starke Nackenschmerzen und konnt... Ver mais
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Estados Unidos da América
- norelie.co
3,5
Aceitável
130 opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
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This company is a rip off
This company is a rip off. Check out reviews about customers NOT RECEIVING their orders!!!!!
6 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
We sincerely apologize for any frustration or inconvenience caused by the delay in receiving your order. We completely understand your concerns and appreciate your patience.
After checking the tracking status, we can confirm that your item is already in transit. To ensure you receive it as soon as possible, we have expedited the shipping process.
Additionally, we will be reaching out to you directly to discuss this further and provide a resolution, including how we can fairly compensate you for the inconvenience. Please rest assured that we are committed to making this right for you.
Thank you for your understanding, and we appreciate your patience.
My legs been aching a lot
My legs been aching a lot, but FlexRelief massager help me feel better. It’s easy to use and work good. Shipping was fast and customer care was helpful
29 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
We’re so glad to hear that the FlexRelief massager has helped ease your leg pain! It’s wonderful to know that you find it easy to use and effective.
We also appreciate your kind words about our fast shipping and helpful customer care. Your satisfaction is our priority, and we’re always here if you need any further assistance.
Wishing you continued comfort and relief!
Edited review……
I received my product and Cherry of Norelie called me to address my concerns. The product works fine although because I have severe arthritis, I am unable to accurately rate the product for my needs. I’m sure if I used the product consistently, I would find some relief.
The company was very accommodating and professional in helping me with my product.
29 de dezembro de 2024
Opinião espontânea
Resposta da Norelie
Hi,
I sincerely apologize for the inconvenience and frustration this delay has caused you. We understand how important it is for you to receive your order promptly, and we truly appreciate your patience.
Upon checking, I can confirm that your order is already in transit and has now been expedited to ensure it reaches you as soon as possible. Rest assured, we are closely monitoring the delivery, and we will keep you updated on its status.
To make this right, we will also be providing the appropriate compensation for the inconvenience caused. Our team will reach out to you directly to discuss this further.
We appreciate your understanding and value you as our customer. If you have any further concerns, please don’t hesitate to reach out—we are here to assist you.
Beyond disappointed.
I am beyond disappointed with the company and moved on to frustrated and angry. I have not gotten my order yet, even though I received an email that the order was confirmed on Jan 5th.
Looking at the order it isn’t right. I paid for the special price on the leg massagers of $59 and change for ordering two, it showed up on my account as $119 which agrees with what I ordered. But your order confirmation shows only one massager.
Please just refund my money, I am tired of dealing with this.
Curt Ellis
28 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
I sincerely apologize for the frustration and disappointment this has caused you. We completely understand your concern, and I want to assure you that we take this matter seriously.
Upon reviewing your order on our end, it does reflect as two FlexRelief Rhythmic Massagers. However, we acknowledge the discrepancy in the confirmation you received, and we have already escalated this to our relevant team for further investigation.
Our team will be reaching out to you directly to provide the right resolution as soon as possible. Please rest assured that we are committed to making this right for you.
Where is my order
Where is my order? It’s been since the 6th or 7th when I ordered. If my wand isn’t here by Friday of this week, I will expect a full refund put back on me card. David Wilson
6 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
We sincerely apologize for the delay with your order. I understand your frustration, and I assure you that we are doing everything we can to resolve this. Upon checking, your order is already in transit, and we’ve followed up with the shipping team to prioritize its delivery.
We understand how important it is for you to receive the product promptly, and I will personally ensure that you are contacted with an update as soon as possible. If the wand does not arrive by Friday, we will discuss the appropriate compensation, including a full refund if necessary.
Once again, we deeply apologize for the inconvenience this has caused, and thank you for your patience and understanding.
I ordered a red light at least a month…
I ordered a red light at least a month ago and haven't heard nor seen a thing. Is my order held up somewhere?
That video from the Dr is extremely annoying please shorten it.
Thank You,
Rick Kippenhan
27 de dezembro de 2024
Opinião espontânea
Resposta da Norelie
Hi Richard, thank you for your feedback pertaining to the video from Dr. Jeff Norman. We'll definitely take a look on how we can make it shorter.
As for your order, we would like to request for your order number and details so that we could locate your transaction and check for updates. Rest assured that once we've gotten the necessary details, we would do our best to expedite the shipment for you. Until then, our apologies for any delay or inconvenience that we may have caused you.
I'd like to write a review but I…
I'd like to write a review but I haven't received my product yet. I was told that it was because one of the free items was out of stock. I ordered the item on 12/31/2024 and it was confirmed and paid for, however, then I received an email advising that one of the free items was out of stock and was holding up the order until it came in, but no eta as to when that was going to be. Seems like this is a reoccurring issue with them.
20 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused by the delay in your order due to a stock issue with one of the free items. We understand how frustrating it can be to wait without clear updates, and we truly appreciate your patience during this time.
We’re happy to inform you that the stock issue has now been resolved, and your order is already in transit. We’ve prioritized expediting the shipping process to ensure you receive your items as soon as possible.
If there are any further delays or issues encountered, please rest assured that we will reach out to you directly to address the matter. We’re also prepared to offer a goodwill gesture or compensation as a token of our commitment to providing you with the best experience possible.
Thank you again for your understanding and for giving us the opportunity to make this right. Please don’t hesitate to contact us if you have any further questions or concerns.
I I am very disappointed
I I am very disappointed. I have been trying to reach your place. I ordered something on January 3. I have been trying to get a hold of you to find out where my package is. It is January 24. I never received an a email of my order confirmation I do have the order it cut off the confirmation number. I want to know where my package is.
3 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
We sincerely apologize for the inconvenience and frustration caused by the delay in your order and the lack of communication. Your feedback regarding the delivery experience has been noted, and we are committed to resolving this issue promptly.
To assist you better, we kindly ask you to provide us with your order details, including your full name, email address, and any other information related to your purchase. Once we receive this information, we will directly contact you with an update and work to resolve the matter as quickly as possible.
Thank you for your patience and understanding. We are here to help.
First off I received a confirmation of…
First off I received a confirmation of the order but nothing after that. I called the company on 1-15-2025. was told the order would arrive on the 1-21-2025 and today is the 23 rd. And still no communication from the company. It would be nice just to have a note telling me that the order is delayed. No communication makes a client feel that they have no value that you only want their Money. To which you have. This makes one not put a lot of trust in this company.
30 de dezembro de 2024
Opinião espontânea
Resposta da Norelie
Hi Susan,
Thank you for reaching out, and I sincerely apologize for the experience you've had so far. I completely understand how frustrating it can be to face delays without clear communication, and I want to assure you this is not the standard of service we strive to provide.
The delay was due to an issue with one of our freebies being out of stock, but I’m pleased to inform you that we’ve started shipping all pending orders this week, and yours is on its way.
To ensure your satisfaction, I’ve escalated this matter so your order is given priority. One of our team members will be reaching out to provide further assistance and ensure everything is resolved promptly.
We deeply appreciate your patience and understanding during this time, and we are committed to improving both our processes and communication to ensure a better experience moving forward.
Thank you again for your feedback, and we look forward to making this right for you.
Best regards,
Norelie
I'd like to write a review but I still…
I'd like to write a review but I still haven't received my products yet and it's been almost 2 weeks now. Definitely shipping is extremely slow if they're sending me a message to write a review!!!!
22 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi Donald,
Thanks so much for reaching out, and I’m really sorry about the delay. I completely understand your frustration – it’s been longer than expected, and that’s definitely not the experience we want you to have. We encountered an issue with one of the freebies being out of stock, which caused the delay, but I’m happy to let you know that we’ve started shipping all pending orders since last Tuesday. After checking, I can confirm that your order is now in transit and will be delivered as soon as possible.
We’re really sorry for this delay, and I assure you that we’re working hard to improve our processes to prevent this in the future. I’ve escalated the matter to ensure your order is prioritized, and one of our reps will be in touch with you shortly to assist further.
We truly appreciate your patience, and we’re doing everything we can to get this sorted out for you quickly.
Thanks again for your understanding!
Best regards,
Norelie
STILL WAITING FOR WEEKS FOR ITEM TO BE…
STILL WAITING FOR WEEKS FOR ITEM TO BE SENT!!!!!
22 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi John,
Thanks for reaching out, and I’m truly sorry for the extended delay. I completely understand your frustration—it’s been much longer than expected, and this isn’t the experience we want for you.
There was an issue with one of the freebies being out of stock, which caused the delay. However, we’ve started shipping all pending orders since last Tuesday, and I can confirm that yours should be on its way soon. We’re really sorry for the wait, and we’re working hard to ensure this doesn’t happen again.
I’ve escalated this matter to make sure your order is prioritized, and one of our team members will be in touch with you shortly to provide any additional support.
We truly appreciate your patience, and we’ll make sure this gets taken care of for you as quickly as possible.
Thanks again for your understanding!
Best regards,
Norelie
Will you PLEASE give me a date for…
Will you PLEASE give me a date for delivery of my wand light. Ordered and paid for on 1/6.2025, this is the second request for this product delivery.
Joe McLaughlin
813-716-8773
6 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi Joseph,
Thank you for reaching out, and I’m really sorry for the delay with your order. We did experience an issue with one of the freebies, but I’m happy to let you know that we started shipping the product yesterday.
I’ve already followed up with our fulfillment team to ensure your order is prioritized, and they will send it out as soon as possible. Please keep your line open today, as one of our customer service team members will contact you to provide the latest update on your order’s status.
We truly appreciate your patience, and I apologize again for the inconvenience. If you have any further questions, feel free to reach out!
Best regards,
Norelie
This company is obviously a scam…but finally gave me a full refund!
This company is obviously a scam outfit. I never placed the order, no invoice, nothing. Reading the reviews below makes me certain that I will not be refunded the $169.90 they charged me on 12/30. I will report them as fraud.
After many emails and warning that I would report them, they finally refunded me the full amount. If I hadn't devoted considerable time and effort, i doubt they would have done so.
20 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi flmorris,
We hope that this message finds you well. Here at Norelie, we prioritize the satisfaction and experience of our customers. As such, for us to address your concern right away, may we request for your transaction details so we can check it out on our system.
Please visit our support contact page https://norelie.co/pages/contact, or you can also call our support hotline through this number: +1 307 218 3666.
Until then, we will be waiting for your response regarding the additional information. Thank you and we look forward to resolving this issue together with you.
NO PRODUCT NO STATUS 20+ DAYS
Guess I'm part of the one star choir now. Ordered my red light device 22 days ago and quess what. No status, no order, nothing. Should have known better or read the reviews before I ordered.
20 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hello Edward, We apologize for the lack of information regarding the status of your RedRevive™ Cold Laser Therapy Wand order. This isn't the experience we aim to provide. Due to high demand, there was a delay, but we’ve escalated your order and are now fulfilling all pending shipments.
A member of our team will reach out to you shortly. We truly apologize for the inconvenience, and we're actively working on improving our products and services
Haven't received my order yet and I'm…
Haven't received my order yet and I'm still waiting. I don't even get an updated tracking for it.
20 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi Sandy, apologize for the delay in processing your order of RedRevive™ Cold
Laser Therapy Wand and providing an updated tracking number. Due to high demand, we experienced some delays, but the issue has been resolved, and our team is now shipping all pending orders. You will receive a call from us shortly with more details about your order.
Again, we sincerely apologize for the inconvenience, and we're working hard to improve our services
Never received product
I placed my order two weeks ago and have not received any confirmation that my product had been sent. I call customer service and was told both times that it had been sent. If not received by the end of January I will be reporting it as fraud. Would not encourage anybody to deal with company.
19 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
HI Laurie, We sincerely apologize for the inconvenience and frustration you have experienced. We understand how important it is to receive your order on time, and we deeply regret the delay.
Due to high demand, we experienced an unexpected delay, but we are working diligently to fulfill all orders as quickly as possible. Your order will be shipped starting tomorrow.
Please expect an email or call from us with further updates. We are committed to resolving this matter and ensuring you receive your product as soon as possible.
Once again, we deeply apologize for the inconvenience, and we truly appreciate your understanding. Your feedback is invaluable to us as we continue to improve our services.
It's been a month since I ordered this…
It's been a month since I ordered this device and as of today I have not received it. I have not received any confirmation of shipping nor any other forms of communication except for a charge on my credit card
15 de dezembro de 2024
Opinião espontânea
Resposta da Norelie
Hi Leila,
We sincerely apologize for the delay in receiving your order. We completely understand your frustration and greatly appreciate your patience.
Due to high demand, we experienced an unexpected delay, but we are working diligently to fulfill all orders as quickly as possible. Your order will be shipped starting tomorrow.
Please expect an email or call from us with further updates. We are committed to resolving this matter and ensuring you receive your product as soon as possible.
Once again, we deeply apologize for the inconvenience, and we truly appreciate your understanding. Your feedback is invaluable to us as we continue to improve our services.
I have not received this product yet
I have not received this product yet. Where is it . At this point I want a refund I paid in good faith seems like I’m not the o my customer that has never received your so call product. Please credit back my money
16 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi Joan,
We sincerely apologize if you have not received your product. We truly appreciate your purchase from us. Due to the high demand for our product, we experienced an unexpected delay.
We have expedited the process and will begin shipping tomorrow. A member of our team will contact you directly to assist and ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we sincerely appreciate your patience.
Once again, we apologize for the delay and want to assure you that we are taking steps to improve our services moving forward.
STILL WAITING
I ordered the cool laser for $149.95 on January 4, 2025.
It's been over two weeks and I still don't have it.
I'm beginning to think that I'm out 150 bucks.
4 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi Dave,
Thank you for purchasing our product. Due to high demand, we experienced a delay with one of the products included in your order, and we understand that this is unacceptable. We sincerely apologize for the inconvenience.
We have expedited the process, and shipping will begin tomorrow. A member of our team will be reaching out to you regarding this matter.
Once again, we apologize for the delay and want to assure you that we are taking steps to improve our services moving forward.
I never received the device
I never received the device. I ordered it on January 5 but I didn't receive a notice of it being shipped yet. So, how can I write a good review of a product I never received? I appreciate it if you could ship it out ASAP so I can try it and write a true review. Thank you.
18 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
Thank you for purchasing our product on January 5. We truly appreciate your support, and we don’t want to keep you waiting.
We sincerely apologize for the delay. Due to the high demand for our product, we experienced an unexpected setback.
We have expedited the process and will begin shipping tomorrow.
Once again, we apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forward.
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