This is my second post regarding my Norelie Red Therapy Wand. I have had to have 2 replacement wands sent to me because both broke almost as soon as I received them. My last interaction with Norelie w... Ver mais
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Leia as opiniões dos outros
Norelie is a great company, both of the product and customer service are excellent. I bought RedRevive last year, it worked fine until recently. I contacted the customer service to see if it could b... Ver mais
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I ordered a pillow, around 50Euros. I t arrived, in Greece, but for some reason was not delivered to me (some issue with the courier ? I dont care). When I ask for refund, they were saying to me thats... Ver mais
Ich bin sehr zufrieden mit dem RedRivive! Ich leide seit 52 Jahren aufgrund eines Unfalls an einem Leistenbruch/Nackenschmerzen/Kopfschmerzen. Vor zwei Tagen hatte ich starke Nackenschmerzen und konnt... Ver mais
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Estados Unidos da América
- norelie.co
3,5
Aceitável
130 opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
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Never got notification it was shipped!
3 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
We sincerely apologize for the delay. Due to the high demand for our product, we experienced an unexpected delay.
We have expedited the process and will begin shipping tomorrow.
Once again, we apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forward.
I don’t order anything that is being…
I don’t order anything that is being shipped from China. It’s either a scam or it’s not what you thought you ordered so good luck getting your money back. They want you to pay to send product back to china. Good luck with that. I have been burnt several times and I make it a point if it comes from china rather then a store her in the states it’s a no go for me. Don’t trust them at all.
18 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
We understand your concerns and appreciate you sharing your experience. We want to assure you that we are a legitimate company committed to providing high-quality products and excellent customer service.
While some of our products are sourced globally, including from China, we ensure that they meet strict quality standards before they are shipped to our customers. Additionally, we have fulfillment centers in the U.S. to ensure faster delivery and easier returns.
If you have any concerns about your order, please feel free to reach out to us. Our team is here to assist you and ensure a smooth shopping experience. Your satisfaction is our top priority, and we’re always working to improve our services.
They keep sending things I did not…
They keep sending things I did not order and I can not get them to stop!
They are a total dcam
18 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi Jesse,
We sincerely apologize for any confusion regarding your order and the charges. Upon checking, it appears that you had an active subscription for our product.
Please know that it is never our intention to mislead our valued customers. Regarding the charge and subscription, we want to clarify that a notification email is sent five days in advance for every subscription renewal, allowing customers the option to cancel if they do not wish to continue. However, we completely understand your concerns and are committed to resolving this matter promptly.
We have already canceled your subscription and assure you that no further charges will be made.
One of our team members will contact you directly to assist and ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we sincerely appreciate your patience.
I ordered my nerve foot massage in…
I ordered my nerve foot massage in January 4 , 2025 . I haven’t receive any notification when it will be send out . And of course you already took the payment the same day I placed my order. I would like to receive an update!
Regina
4 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi Regina,
Apologies for the delay in your order. Upon checking, the delay was due to the high demand for our product, which caused an unexpected setback.
We have expedited the process, and shipping will begin tomorrow. Please expect an email or call from us, as we will be reaching out to you regarding this matter.
Once again, we sincerely apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forward.
I ordered on 1/4/2025 and still haven’t…
I ordered on 1/4/2025 and still haven’t received my order.
4 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
Thank you for your purchase, and we sincerely apologize for the delay in delivering your item. Due to high demand for our product, we experienced an unexpected delay.
We have expedited the process, and shipping will begin tomorrow. Please expect an email or call from us, as we will be reaching out to you regarding this matter.
Once again, we sincerely apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forwa
Terrible shipping
Wouldn't know how this works, order over 3 weeks ago and hasn't even shipped, ridiculous.
17 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi Jason,
We sincerely apologize for keeping you waiting for almost three weeks. We truly appreciate your purchase and patience regarding this matter. The delay was due to the high demand for one of the items included in your order. Please rest assured that we have already escalated the issue, and shipping will begin tomorrow.
You can expect an email or call from us as we will be reaching out to you regarding this matter.
Once again, we apologize for the inconvenience and want to assure you that we are taking the necessary steps to improve our services moving forward.
I have not receive it yet
I have not receive it yet, so I cannot write a review. It take months to get anything from China
17 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi Ronald,
Thank you for your order and for your patience regarding this matter. The delay was due to high demand for one of the items included in your order. This issue has been escalated, and shipping will begin tomorrow.
Please expect an email or call from us as we will be reaching out to you regarding this matter.
We sincerely apologize for the inconvenience and want to assure you that we are taking steps to improve our services moving forward.
My husband ordered the Norelie red…
My husband ordered the Norelie red light with the free gifts on December 28, 2024. Our credit card was charged right away yet he never received an order number and hasn't received any of the products he was supposed to get. It has been over 2 weeks since he placed the order and he get's emails almost every day asking him to purchase other products and asking him how he likes the product he already purchased....how can he review something he hasn't received! He also received an email today regarding a subscription he never signed up for and that he would be getting an invoice for another shipment which he never agreed to. How can this be when he never even received what he originally ordered! We have no order number or tracking number. I believe this company to be a scam. I'll be contacting my State Attorney General's Office to try and resolve this.
Date of experience: December 28, 2024
Roerig
UPDATE: I spoke with Norelie customer service back on 01/20/2025 and they said there had been a backorder on one of the free items but it was available again so our entire order would be getting shipped out. It is now 02/07/25, almost 3 weeks later, and we still have not received our order!! They have had our $149.95 since December and from other reviews I have read people have gotten their orders but we have not!! They need to refund us our money since they apparently aren't going to send us our order!!
25 de dezembro de 2024
Opinião espontânea
Resposta da Norelie
Hi,
We sincerely apologize for the confusion and frustration caused by this situation. It is never our intention to mislead or inconvenience you.
Regarding the charge and subscription, we want to clarify that for every subscription, a notification email is sent five days in advance, allowing customers the option to cancel if they do not wish to continue. However, we understand your concerns and assure you that we are committed to resolving this matter promptly.
We’ll need to clarify the details of your order and subscription process to address this fully. One of our team members will contact you directly to assist and ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience.
I bought a product and I was…scammed
I bought a product and I was subsequently charged for a subscription. I didn’t purchase a subscription nor did I see where a subscription was added. I even attempted to repurchase the product to see where the subscription detailed. I found nothing to indicate there was a subscription included. Furthermore, when I requested a refund (when I found out I was charged) y’all canceled my subscription but refused to refund. I hope the money y’all stole from me was worth the negative reviews I intend to post about your company.
1 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
We sincerely apologize for the frustration and inconvenience caused. Regarding the subscription charge, please rest assured that it has been canceled and the amount has already been refunded. Everything is now fully settled on our end.
We hope this resolution helps rebuild your trust in us, and we remain committed to ensuring your satisfaction in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
I received the therapy wand yesterday…
I received the therapy wand yesterday and it does not work the light never came on. I reported this with no answer to my question I would like an explanation and a working wand
16 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
We sincerely apologize for the inconvenience caused by receiving a therapy wand that isn’t working. We’re here to resolve this for you.
To determine if the wand is defective or if there might be an issue with its usage, we’d like to assist you further. If it’s confirmed defective, we will promptly send a replacement. Kindly provide your order number and the email address used for the purchase so we can contact you directly and fix this issue as quickly as possible.
Thank you for your patience!
I placed my order Dec
I placed my order Dec. 28th from their RedRevive site. The cold laser wand continues to be promoted with deals of 65% off yet I am still waiting for delivery. The last time I checked my wand had left China & was at the original airport. I am not sure what that means. Norelie USA?
28 de dezembro de 2024
Opinião espontânea
Resposta da Norelie
Hi,
Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in receiving your order and the confusion regarding the delivery status. We understand how important it is for you to receive your product in a timely manner, and we truly regret the inconvenience caused.
We appreciate your feedback and will take note of it to help us improve our processes. Rest assured, we will investigate the status of your order and contact you directly with the right resolution to ensure this matter is resolved promptly.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.
Buyer Beware
After my initial order, I was concerned that I did not receive a confirmation via email. Saw that my card had been charged so called the number on the bank statement. My call was dropped three times. After finally reaching a CSR, I was informed that delivery was typically 7-9 days after the order. However, I was given an account number. As far as I can tell, my order is still sitting on the shipping dock in China, 15 days after my order was placed.
1 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it must be to face delays and communication issues. Your feedback is invaluable, and we will work to improve our processes to prevent situations like this from occurring in the future.
Once we have your information, we will make sure to contact you directly to provide the right resolution and ensure your order is processed promptly.
Thank you for your patience, and please don’t hesitate to reach out if you need further assistance.
Fraud?
I echo others who question the legitimacy of this outfit.
In their own words, "Your last order with us was over a month ago" as they send me spam to buy more junk from them. I still haven't received anything!
BTW, humans don't read these reviews or write their responses. These dubious folks use an AI engine to try to pacify us lied to customers.
3 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
I am truly sorry for the frustration and inconvenience you've experienced. We understand how disappointing it must be to face delays, especially when you're eagerly waiting for your order. Please rest assured that we are taking your feedback seriously, and we are actively working on resolving this issue as quickly as possible.
We understand how this situation may have caused you to question our service, and for that, we deeply apologize. We want to make things right, and we will reach out to you directly to ensure that your concerns are fully addressed and that your order is delivered as soon as possible.
Thank you for your patience, and once again, our sincerest apologies for this experience. We truly appreciate your understanding.
the company never shipped my product…
the company never shipped my product and would no ans my e-mail refuse to refund my money the company did reach out to me and has refund my money
22 de dezembro de 2024
Opinião espontânea
Resposta da Norelie
Hi,
I am deeply sorry to hear about the issues you’ve encountered with your order and communication. I understand how frustrating it must be to face such delays, especially when you’ve made a purchase in good faith and haven’t received the service you expected.
Please rest assured that we take your feedback very seriously, and I will personally ensure that this matter is addressed promptly. We are committed to improving our processes, and I will make sure to reach out to you directly to provide the right resolution and ensure that your concerns are fully addressed.
Once again, I apologize for any frustration this has caused, and we greatly appreciate your patience as we work to resolve this situation.
I haven’t received my product yet!!
I haven’t received my product yet!!! How can I give a review for something I never received!?!?
14 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
We sincerely apologize for the inconvenience you've experienced with the delay in receiving your product. We understand your frustration, and we truly appreciate you bringing this to our attention. Please rest assured that we are taking note of your feedback and will work to improve our processes moving forward.
To help us resolve this matter as quickly as possible, could you kindly provide your order details? Once we have this information, we will contact you directly to ensure we find the right resolution and get your product to you without further delay.
Thank you for your patience and understanding. We look forward to making this right for you.
Is this a company scam? ——-NO!
I have experienced the exact same outcome as Sue McCullough. Every aspect was the same with the same runaround on order number, etc. I have provided a copy of my “Order Confirmation” (which contained no order number) as well as a copy of the payment information from my credit card. I placed my order on 1/3.and paid on 1/3. The website asserts “Fast Free Delivery”. My correspondence from them today is that they will “look into it”. Ten days far exceeds their “Fast Free Delivery” ‘promise’. I’ve got that sickening, empty feeling in the pit of my stomach. Buyer beware!
This is an update to my earlier review for Norelie. I finally received my order today. I have exchanged around 20 emails with their customer support group. It is my opinion that they are simply overwhelmed. They repeatedly provided shipping information which never proved accurate. Although being overwhelmed is a not legitimate excuse for inaccurate information, I do understand the complexity of. Importing goods.
The product was exactly as advertised, was extremely well packed, and the order was complete. I lo9k forward to my first use!
If you are considering placing an order I suggest you overlook the stated shipping time and anticipate waiting a month for delivery.
2 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
First and foremost, I want to sincerely apologize for the inconvenience you've experienced with your order. We truly appreciate your patience and understanding during this time.
We take your feedback seriously and will be reviewing our processes to ensure we improve our service moving forward. Your order is important to us, and I understand the frustration you've felt with the delays. Rest assured, we are currently investigating this matter and will work hard to resolve it as quickly as possible.
You will be contacted directly with a proper resolution, and I appreciate your understanding as we work to make things right.
Once again, we apologize for the trouble, and thank you for bringing this to our attention.
Asked me how I like my purchase.
Asked me how I like my purchase when I haven't received it yet. Made my purchase and it showed delivery in 8 to 12 business days. Last update on day 12 showed it still hadn't been loaded on the plain in China.
13 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
Thank you for reaching out, and I deeply apologize for the inconvenience you’ve experienced. I completely understand your frustration with the delayed shipping and lack of updates.
Your feedback is incredibly valuable, and we will take immediate steps to review our processes and improve the delivery experience. We truly strive for timely service, and I sincerely regret that this was not your experience.
As soon as we have more information on your order, we will make sure to contact you directly with a resolution and the next steps.
Again, I apologize for the delay, and I appreciate your understanding while we work to resolve this.
Satisfaction guaranteed
After a short delay, product was dropped at my front door. I have used the light therapy on a recent (1 week) surgery site after the sutures were removed. Gave my hand a warm glowing feeling, and showed slightly more mobility.
13 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced with not receiving your product. We completely understand how frustrating this must be for you.
We are currently reviewing your case and will ensure to improve our processes moving forward to avoid such issues in the future. Rest assured, once we have more details regarding your order, we will contact you directly to provide the best resolution possible.
Thank you for your patience and understanding.
I have not received my order
12 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
We sincerely apologize for the inconvenience caused due to the delay in receiving your order. We understand how frustrating this situation is, and we are taking note of your feedback to improve our processes going forward.
Rest assured, we are currently investigating the issue and will contact you directly to provide a resolution as soon as we have more information regarding your order.
We truly appreciate your patience and understanding in this matter.
I agree with Sue
I agree with Sue, below. Only get constant e mails to review their product, when I haven't received it!!
Haven't answered any of my e-mails about my product.
10 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi Dale,
I’m really sorry to hear that you haven’t received your order yet. We understand how important it is to get your items on time, and we’re actively looking into this to resolve the issue as quickly as possible.
We’ve already provided an update on the status of your order via email, and I’ll continue to track it for you. Rest assured, we’re committed to resolving this and ensuring your order reaches you soon.
Thank you for your patience, and if you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you!
Best regards,
Norelie
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