This is my second post regarding my Norelie Red Therapy Wand. I have had to have 2 replacement wands sent to me because both broke almost as soon as I received them. My last interaction with Norelie w... Ver mais
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Leia as opiniões dos outros
Norelie is a great company, both of the product and customer service are excellent. I bought RedRevive last year, it worked fine until recently. I contacted the customer service to see if it could b... Ver mais
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I ordered a pillow, around 50Euros. I t arrived, in Greece, but for some reason was not delivered to me (some issue with the courier ? I dont care). When I ask for refund, they were saying to me thats... Ver mais
Ich bin sehr zufrieden mit dem RedRivive! Ich leide seit 52 Jahren aufgrund eines Unfalls an einem Leistenbruch/Nackenschmerzen/Kopfschmerzen. Vor zwei Tagen hatte ich starke Nackenschmerzen und konnt... Ver mais
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Our Mission is to Make Life Easier We search, test and develop the best innovations from around the world that make everyday life easier. Your opinion is valuable, it helps us develop our products and services according to your needs. We invite you to join us on our journey together.
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Estados Unidos da América
- norelie.co
3,5
Aceitável
130 opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered the Norelie red light with…
I ordered the Norelie red light with the free gifts on December 28, 2024. I have not received an order number or any of the products I was supposed to get. I have reached out to the company via email twice and did not get any response - only more emails from them trying to get me to buy more products. I also received an email that I would be getting an invoice for my next shipment! I have no order number or tracking number. I believe this company to be a scam. I'll be contacting my State Attorney General's Office to try and resolve this.
Date of experience: December 28, 2024
What’s up with your so called company. Tried calling to just a recording
If this is a real company please contact me and let me know what is going on.
Sue McCullough
28 de dezembro de 2024
Opinião espontânea
Resposta da Norelie
Hi Sue,
I’m really sorry to hear that you haven’t received your order yet. I understand how important it is to get your products on time, and I sincerely apologize for the delay.
I’ve already emailed you with an update on the status of your order, and I’m actively working to ensure it’s delivered to you as soon as possible. We are taking steps to improve our service to prevent such delays in the future.
If you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re committed to resolving this and ensuring your order reaches you.
Thank you for your patience, and I look forward to hearing from you soon.
Best regards,
Norelie
Ordered on December 27
Ordered on December 27. Item is "ready to ship" supposedly. Then ship it. It is now January 9.
9 de janeiro de 2025
Opinião espontânea
Resposta da Norelie
Hi,
Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your order and understand your frustration. We truly appreciate your feedback, and we are taking note of it to improve our processes going forward.
Rest assured, we are looking into this matter and will make sure to contact you directly to provide the appropriate resolution. We appreciate your patience and understanding.
Should you have any further questions or concerns, please feel free to reach out.
Never received my order
I ordered the Norelie red light with the free gifts on November 11th, 2024. I have not received an order number or any of the products I was supposed to get. I have reached out to the company via email twice and did not get any response - only more emails from them trying to get me to buy more products. I also received an email that I would be getting an invoice for my next shipment! I have no order number or tracking number. I believe this company to be a scam. I'll be contacting my State Attorney General's Office to try and resolve this.
11 de novembro de 2024
Opinião espontânea
Resposta da Norelie
Hi Deborah,
Thank you for reaching out, and I’m so sorry for the inconvenience you’ve experienced. I completely understand your concerns, and I want to assure you that we take your situation very seriously. We are definitely not a scam, and we are committed to making things right for you.
I’ve already requested more details from you so we can investigate this further. Once we receive that, I’ll personally look into your order and do everything I can to resolve this as quickly as possible. As soon as I have your information, I’ll give you a call right away to go over everything together and make sure we clear up this issue.
Your trust is really important to us, and we’ll do everything we can to make sure you get the service you deserve. I truly appreciate your patience, and I’m here to help every step of the way.
Looking forward to hearing from you soon and getting this sorted out!
Warm regards,
Norelie
What you order is not what you get
I was excited when I read about the therapy wand to help my neuropathy! I checked online and it said that I would also get free gifts with my order! I was happy about that and waited for my order to arrive. It arrived in a bubble sealed bag with a box with 3 items in it and a tripod in a box and a tiny bit of foot cream in a third box. According to the online website I would get a book and some videos to help explain how to use the wand and the treatment process. I called the company and the first time they were very nice to me and said they would send the book and videos out right away but I never got them. I called again and they told me it was going to be a digital book that I would have to download. I tried several times and my computer said there was no access to the download. Then at about the same time this was going on I was charged 29.95 from my bank account for some foot cream that I did not order. The company did let me cancel the order but since this has all happened I wish I would have not ordered from them. Update: I have talked to people from this company a couple of times since my first negative experience with them. They have assured me that my order for foot cream was cancelled but they never did send me the free book that was advertised on their site. They told me that I could download the book from them but would not give me a physical copy of the book. A lot of us readers out there definitely like a printed book so you don't have to spend the time and expense printing out pages on your computer or reading the book on your computer. Not happy with this since the "real" book was shown on their website as one of your "free" gifts??? They definitely did not work very hard to provide a resolution like they said they would in the bottom section of this review!
10 de novembro de 2024
Opinião espontânea
Resposta da Norelie
Hi,
Thank you for taking the time to share your experience with us. We are truly sorry for the inconvenience and frustration this situation has caused. Your satisfaction is our top priority, and we deeply regret falling short of your expectations.
We have taken note of your feedback regarding the missing book and videos, as well as the unauthorized charge for the foot cream. Please rest assured that one of our dedicated team members will reach out to you promptly to resolve these issues. We will ensure that you receive the promised materials and that all concerns regarding your order are addressed to your satisfaction.
We truly value your trust in us and hope to make this right for you. Thank you for your patience and understanding as we work to provide a resolution.
If you have any further questions or concerns in the meantime, please don’t hesitate to contact us directly.
Very Helpful and efficient customer…
Very Helpful and efficient customer support! I ordered a knee supporter for my bone and bone, the gentleman who help me with placing the order was able to complete it in a few minutes. It seems like he know what lm thinking not only that he also give me a discount which I consider as a plus, because having to talk with fine and efficient customer support is already a win!
29 de setembro de 2024
Resposta da Norelie
Hi,
Thank you so much for your kind words about our customer support team! We’re delighted to hear that your experience was so positive and that the representative was able to assist you efficiently with your knee supporter order.
It’s fantastic to know that the discount was a nice surprise for you, and we always aim to provide a seamless and enjoyable shopping experience. If you have any more questions or need further assistance, please don’t hesitate to reach out.
Thank you again for your feedback, and we hope the knee supporter brings you the relief you’re looking for!
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