Nykaafashion Opiniões 

One of the Worst E-commerce Experiences

Nykaa Fashion has been extremely disappointing. My order has been delayed repeatedly, with delivery dates changed several times without any clear explanation or proper communication. What’s even more frustrating is that the customer support team seems incapable of providing a concrete resolution or taking ownership of the issue.

If a platform cannot deliver orders on time or resolve basic customer complaints, it seriously raises questions about its reliability and service quality. Instead of providing a satisfactory solution, customers are left chasing updates and wasting their time.

Absolutely disappointing service. I would not recommend Nykaa Fashion to anyone looking for a reliable online shopping experience. They need to improve their delivery operations and customer support significantly.

Worst service. They promise to deliver the product on time; however, before the delivery date, they postpone the delivery and delayed it for about 10 days.

Worst service; I will never buy from here.

I will never recommend buying from Nykaa. My experience has been marked by repeated issues, delivery delays, and unresolved complaints. I ordered four items; all were delayed by more than 10 days, and one item was ultimately not delivered even after 15 days. The replacement item received was incorrect and unsuitable.
The complaint resolution process consists mainly of repetitive automated emails with no meaningful response. Return pickups are scheduled but repeatedly fail to materialize. As a result, the return remains unresolved and my refund is still pending.

Worst service, i was given a product which did not have a price tag and when i tried to return it they never took it back. customer support is even more pathetic they do not have any answers. i will never order from nykaa fashion ever

I will never recommend buying gym wear from Nykaa Fashion after this experience. It has been an extremely frustrating experience.
I ordered gym wear in size Xl and according to the size chart, it was supposed to fit my waist. However, the product was not properly fitted. I initiated an exchange for a smaller size on the same day I received the order but nobody contacted me regarding the exchange.
Later, the app showed that the maximum exchange attempts had been made and that the exchange window had expired. I still had around 1 days left in the return window, but even the return option was not showing.
I tried contacting customer care through calls, but I couldn't get connected. I eventually reached them through chat where I was assured that the issue would be resolved. After that, absolutely nothing happened.
Now I’m almost certain that when I contact them again, I’ll simply be told that the exchange/return window has closed despite the fact that I raised the issue well within the timeline. This is extremely disappointing customer service. Customers should not have to suffer because of a failure in the company's support system.

The delivered wrong product and not ready to address the issue. Everytime I call them they say to wait for 48hours.

Absolutely disgraceful customer service.
This is honestly one of the worst return experiences I’ve ever had. Nykaa Fashion picked up my product, kept it for 3 days, and then simply delivered it back to me without ANY explanation. Now I’m being told to initiate the return all over again! 🤬 Why was it picked up in the first place? Where is the accountability?

What makes this even worse is that no one is willing to get on a call or properly explain what happened. I’m left chasing customer support for a basic return and refund that should have been handled properly from the beginning. Completely unacceptable, unprofessional, and an absolute waste of the customer’s time.

Nykaa Fashion needs to seriously fix its customer service. I would NOT recommend ordering from them when even a simple return can turn into this much of a nightmare.

I would never recommend Nykaa to anyone after this experience. I ordered a saree from Nykaa, but the material was not good, so I placed a return request.

The very next day, I received a message regarding the pickup, but I never received any call from the pickup person. In the evening, I received a call from Nykaa customer service saying that I was not available, which was completely untrue. The same thing happened continuously for three days.

On the fourth day, the pickup person finally called me. I was not available that day, so I requested him to come the next day. Instead of rescheduling the pickup, the return pickup was automatically cancelled.

I am extremely disappointed with Nykaa's service and the way my return request was handled. I have never experienced such poor service before. I would strongly suggest thinking twice before ordering from Nykaa.

This company has the worst customer experience with completely untrained team. I am issued wrong product with no return or replace policy. When I asked them that it is a wrong product, they are just delaying the process by asking for more time. It has been 7 days already and every time, they say 24 hours more. Infact a revert of of " that we can't help you" would have been better. It is already so difficult to connect with their agents, they will put your call on hold forever and you will have to call them back. These are just expensive items. Please don't buy your product from Nykaa Fashion or else you will be stuck in loop.

Horrific horrific horrific, horrific, horrific horrific experience.
Dealing with Nika fashion., they sent a wrong product and after many repeated complaints, they did not collect it back. No refund processed.

Never buy from this company, all rubbish, what you see you never get, and the quality absolutely crap.

I ordered a black Kurta and paid for it and when I opened it, it was nothing like the one I saw online..

Please don't ever order from them..

DO NOT ORDER FROM NYKAA.

I have been a regular Nykaa customer and have made so many purchases from them, but the way they have treated me when I actually needed help is absolutely shameful.

My order was marked “Delivered,” but I never received it. I checked with my neighbours, family and building security, and nobody received the package. I also contacted Nykaa’s chat support, which was completely useless, and despite explaining everything repeatedly, they did nothing to resolve the issue.

What is even more frustrating is that Nykaa refuses to refund me and is hiding behind their 5-day timeline, rather than taking responsibility for an order that I never received. I have even asked them to provide the delivery photograph and exact location where the parcel was supposedly delivered, but instead I keep receiving generic responses.

After making so many purchases from Nykaa, this is how they treat a loyal customer? Absolutely disgraceful. Customer loyalty clearly means nothing to them when there is an actual problem.

I expected much better from such a large company. This has been one of the worst customer service experiences I have ever had.

Think twice before ordering from Nykaa. Based on my experience, I would strongly recommend NEVER ordering from them unless you are prepared to deal with this kind of customer service when something goes wrong.

Nykaa fashion!!! My god! The pick up agent picked up the product and after 3 hours I got message saying pickup cancel. Now I called agent and Nykaa customer service. The agent said the sr number didn’t match (not customer mistake) and customer support said mail us and since then I am receiving wait for 24-72 hrs. That was also end 2 days ago, since then I have sent them multiple mails - no response, the call support says to have an escalation call which never comes. Earlier also they put my call on hold and eventually dropped it. Now they have the product and my money. How come they are choosing to loot people like this. It’s really annoying and I am now thinking no online shopping because you never know when your money can get stuck.

Absolutely Pathetic Service!

Extremely frustrated and disappointed with Nykaa Fashion!

I have TWO ORDERS stuck in pending status, and this company has completely failed to provide any solution. They are not delivering my orders and are not even cancelling them. What exactly is the customer supposed to do — just keep waiting endlessly?

This is absolutely ridiculous! If you cannot deliver an order, CANCEL IT and REFUND THE CUSTOMER’S MONEY. Why keep the order pending for days without any proper resolution?

Customer support is equally disappointing. There is no clear answer, no proper action, and absolutely no sense of urgency. Customers pay their hard-earned money and deserve basic respect and transparency.

Nykaa Fashion seriously needs to improve its customer service. This experience has been so frustrating that I will definitely think twice before placing another order with them.

Worst experience. Do not order from Nykaa Fashion if you don’t want your money and time to get stuck!

As a long‑time customer, I am shocked at the poor support from NYKAA. For over 20+ days, my return request has been ignored despite repeated follow‑ups. Customer care keeps saying “wait 24 hrs,” and even promised escalation calls that never came.

To make matters worse, I’ve started receiving fake pickup messages while no actual pickup has been scheduled. This is unacceptable from a brand of NYKAA’s stature.

I will be escalating this issue to consumer court and highlighting it here so others are aware. Transparency and accountability are the least customers deserve.

@Nykaa — it’s time to fix your customer service.

Their products are expensive but the quality does not match price tag

First time shopping in nykaa fashion worst experience i got the wrong product and I exchange, agian wrong product i receive then I can't return agian very disappointed.

Scamful Pathetic cheap shopping website. Scam people into buying stuff and then don't accept return. Fraudulent application. No customer care

AWB # 28449670056095

Dear Nykaa Fashion Team

We are totally disappointed with the kind of service rendered by your organization, with no one taking the ownership for the lapses and action taken on delivery and return pickup partner Delhivery who update wrong information on the system and was regularly updating your team.

For the last three days the Delhivery partner’s executive did not attempt to pick up in spite of passing our location multiple times yesterday and I was monitoring their tracking page and at regular intervals taking the screenshots as evidence that their executives did not attempt pickup, and updated that No one available at the address. I have brought it to the Delhivery team and Nykaa that there is no proper support and no one is answering the calls in spite of repeated attempts made since yesterday morning and till late tonight till 22:25. The assigned executive is not picking the calls and just recorded a message that he is another call or declining the call. I have been going through this trauma since three days as we are not able to go outside and complete other jobs that we have in hand. Delhivery executive (Linga Venkatesh 7411869411) who was assigned yesterday was not answering and disconnecting the calls. Another executive who was assigned the day before his number 96629 66861 was not answering and disconnecting the calls
Lapses from Nykaa and Delhivery for not attempting for the return pickup. Nykaa has to refund the amount against the AWB # 28449670056095
Hoping for a positive response from your team in this regard.

I had put my order for return on the same date I received it & it’s been 1 week till today yet no attempt has been made whereas the app shows maximum attempt has been made. I even went to the delivery hub myself to return it but the response I got was that the company has not manifested the return! I also tried multiple times a day for last 6 days to call the given helpline number but the call never goes through & even the agent in the chat box just forward the same message. It’s really the worst experience & I’ll never recommend this site to anyone!