Nykaafashion Opiniões 

Absolutely pathetic customer service! My order was supposed to be delivered on 8th August, and today is 19th August—11 days have passed, and I still have neither received my product nor received my refund.

I have contacted customer service multiple times to understand where my order is. When I finally asked for a cancellation and refund, the agents continued to give the same robotic response: “Please wait.” No proper explanation, no clear timeline, and absolutely no resolution.

What is the point of having customer support if they cannot actually resolve a simple delivery or refund issue? Every interaction feels like speaking to a robot reading from a script, with the customer being made to wait indefinitely.

I have already waited well beyond the promised delivery date. Now I want my order cancelled and my full refund processed immediately.

Very disappointed with the overall experience. Pathetic service, zero accountability, and absolutely no urgency towards the customer. I would seriously think twice before ordering from this platform again.

This is the worst post-purchase support I have encountered across Indian e-commerce platforms. The pick has been delayed for weeks and then cancelled. Constant false updates from the delivery partner, as if they attempted delivery and the customer was unavailable. I opened 5 tickets, which were closed by the company without any resolution the next day. BTW, I am still waiting for the item to be picked up...

It worst experience nykaa..you are making people fool's here... It's been so long you haven't contacted to us and aren't replying to our issues...just giving us 24-48 hours of investigation again and again..what you wanna do by stealing someone's money...shame on you and your authority...a case must be filed against your policies.. such a ediot..what kind of treatment and assurance are you providing to your customers.. such a shame...i really curse you that you don't earn anything by stealing someone money...

I have raised a return request but the person who was assigned he was saying that I won’t come to your floor for pickup because your floor is 4th.

⚠️ Disappointing experience with Nykaa Fashion

I ordered a top from Nykaa Fashion (Order No. NYK-42770396-3411643, ₹623), but the product I received is not as shown in the product images. The quality and finishing are extremely poor and much cheaper than what was represented on the app.

What is even more frustrating is that I have tried to return it twice. Both times, the delivery partner came for pickup, took photographs for the quality check, and then told me that the app/system had rejected the return during QC.

If the product is not as expected, why is the customer being made to go through repeated failed pickup attempts?

I have now escalated the matter to Nykaa's grievance team and requested a manual review, approval of my return, and a full refund.

@NykaaFashion, please look into this matter and resolve it. Customers should not be forced to keep a product they received in a condition/quality that does not match its online representation.

#NykaaFashion #Nykaa #CustomerExperience #OnlineShopping #ConsumerRights #ReturnIssue

I think this is the third class platform please don’t buy anything from there because you received damage products of brands and return process is like sarkari seva customer care service third class and they investigate like CBI

Please dont given order to Nykaa fashion. return policy and customer care no itna acha hai aap return krne ki bhul jao. please its my 2 times experience.

The worst app experience you can ever have ... my order got delayed for about half a month.. no proper response from the customer care team.. please dont buy any item.. it does notwork like nykaa cosmetics.. its extremely a waste of money and time.. donot buy from here...

Order IDs NYK-41787694-3768051 and NYK-41789422-6546047.
Ordered 2 tops and 2 dresses from Nykaafashion in July and received 1 top and 1 dress on 23 July, with the package label showing 2 products each.
Raised the concern with Nykaa and they refunded for one of the missing dresses.
But the missing top is yet to be delivered and a return request shared for the delivered dress was most unprofessionally handled, with Shadowfax courier sending blank allocation and cancellation messages each day. Writing to Nykaafashion helpdesk returned the same template messages of we are looking into why the pickup was delayed.

I paid for a product which was never delivered. I am stuck with another product that I want to return. Their helpdesk went silent when I pointed out that their responses were not useful and keep repeating the same thing like a broken reccord.

Raised this to the National Consumer complaints.

Edited to Add: Nykaa refunded the paid amount for the missing top on 8-Aug-26 after multiple reminders. The delayed pickup remains to be done.

Edited: After more than a month of delay the pickup was done on 19-Aug-26 and refund credited.

Despite the resolution, I won't be ordering from Nykaa again for obvious reasons.

Worst experience ever. Pathetic service. I ordered 3 items and without any pre intimation they cancelled 2 items their own and delivered 1 item totally different. Never trust nykaa. They dont event answer customer calls and no action on help centre messages. Totally misguide customers. Even 1 star is more to them

Pathetic Customer service😡
The pick date has been gone on 30th July . No one came to pick this product then I called to NyKa customer service they are saying that your PIN CODE is non-serviceable but when I ordered it then it became serviceable.. when I called customer service and said to pass this call to manager but agent disconnected this call. Now my refund is pending until they pick this product . They are keeping Monday and not providing proper customer service and avoid this scam NyKa Fashion. If they are not taking seriously then I file case against NyKa.. and do not buy anything from Nykaa

If I could write a -1 for a review I would!
I ordered a boys angarkhan set for my grandson and it arrived today.
Different garment TOTALLY- what I got was a GIRLS kurta salwar set !!! I mean how is that even possible? I'm glad I opened the package to check the size
So disappointing for the brand name NYAKA. I don't live in Delhi and now I have no time to shop elsewhere. Shame.

I have ordered Chelsea boots but they give me agarbatti and other liquid. I contacted the team their response was terrible “they dispatched the product accurately” I have given every proof even the video of unboxing the parcel. I don’t think the app should be there if everyone have this kind of experience. Everyone must know the consumer rights and go for it.I am waiting for their response if no solution given by them I am going to court.

Very Bad App Dont Purchase From
Nykaa Fashion If you have any Query Or Problem regarding your Order They do nothing and never Co operate
I purchased Two Sets of top & Pant From Nykaa Fashion
Only Two tops I got
Two Pants were missing
I complaint so many time neither they refund nor solve my problem
They Are Never cooperate like other apps
Their Help centre doesn't work

NYK-41196293-0640613

Produxt is not yet picked up however on daily basid i receve msgs from nykaa that pickup failed due to customer reschedule.
I daily approach customer care and no one is responding to my query empathetically.. my refund is pending.. it's a worst platform I ever seen... I want my refund as it's been more than a month now.. refund is stuck of huge amount... Neither I received product on time neither it's getting pickup neither I got any update on refund... Just kept my money

I am extremely disappointed with my experience with Nykaa Fashion. I ordered a jeans, but I received a wrong and defective item. I immediately raised a return request, yet the delivery executive refused to pick up the package because the product was different from what I had ordered.

After multiple calls and follow-up emails, Nykaa Fashion only keeps saying that they are conducting an “internal investigation” and asking me to wait 48–72 hours. This delay is unfair because the mistake was clearly from their side. The wrong and faulty item was delivered by Nykaa Fashion, and now the customer is being made to suffer for it.

At one point, a return request was generated after a lot of effort, but even then the logistics partner refused to accept the return. This has left me stuck between Nykaa Fashion customer support and their logistics partner, with no proper resolution.

This kind of treatment feels like harassment of a genuine customer. A customer should not have to make repeated calls, send emails, and wait endlessly for a simple return when the seller has clearly delivered the wrong and defective product.

I request to all consumers Do Not Buy any thing from Nykaa Fashion as they have no customer value.

This company is really irresponsible. They have been assuring me for 3 weeks that they will pick up the return and still they have not picked it up. I am doing work from home only to ensure a smooth return process. I have told this numerous times to customer care personnel yet nothing had been done. This is a really problematic company that isnt able to organise its logistics. I am really frustrated with this behaviour!

This is such a failed system and has no morals of anything. Complete structure built on fake news, fake information and lies. Its bren more than 1 month the package is not being picked up after approval. Everytime there’s a promise of rearranged pick up within 24-48 hours which is never happening. Stuck money, filed complaints, but they have completely zero accountability towards their actions. Now their chat support never returns a reply, their calls aren’t picked up, neither the number is now available , who is running this looting machine ????

I don't think these people deserve even a single star. It's been more than 10 days since I raised a return request, and nothing has been resolved yet. They keep making false promises that the pickup will be arranged within 24 hours, but I have no idea when their "24 hours" will actually end.

Every time I contact them, I get the same response with no action. This feels like a deliberate tactic to make customers forget about their return requests so they can keep the money. Very disappointing service and completely unprofessional behavior.

Be aware before purchasing from them.