The fact that I actually got answers from real people at Octopus rather than the usual damn email that states do not reply, which annoys me in the extreme. Octopus seem to actually deal directly with... Ver mais

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Quick to answer my phone call, efficient, informed, clear speaking and audible, kind, patient and reliable. Thank you for making managing our account with Octopus easy. I also appreciate the CO2e sav... Ver mais
I changed from Yorkshire gas and power after a very bad experience with their meter installation, that didn't work from day one. After going to ombudsman I was allowed to change suppliers and chose o... Ver mais
Sharon, was fantastic, she made the process of switching increadibly easy. Sharon was informative, helpful and friendly. It's not often I say this these days, but the adverts are right. I will be usin... Ver mais
Informações sobre a empresa
Escrito pela empresa
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
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Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service, good prices
I have so many problems with energy companies, as I deal with a lot of them. But Octopus has always been helpful, and I can recommend them in good faith.

Resposta da Octopus Energy for Business
I wish all companies have such a good customer service
Leah at Night customer’s team was absolutely fabulous!!! the switch was so easy to do with her and she was responding very quickly, so we have completely done everything within a few days. She was very professional, friendly and understanding.
I wish every company is like that!!

Resposta da Octopus Energy for Business
Thank you for making things simple!
I spoke with Adedotun on the telephone today. He was very helpful and navigated me through options for my energy tariff going forwards. This was all backed up with an immediate email, so everything was really clear. Thank you for making this such a smooth process.

Resposta da Octopus Energy for Business
We had an actual email from Josh
We had an actual email from Josh, answering our query and sorting out the issue. He followed this up in an efficient manner, with some good advice and the problem was sorted

Resposta da Octopus Energy for Business
Changing to Octopus Energy
Georgia was extremely helpful in the process of setting up with the account and transfer process

Resposta da Octopus Energy for Business
Harry was able to sort out on the phone…
Harry was able to sort out on the phone issues that could not be resolved on line. Very helpful.

Resposta da Octopus Energy for Business
Got through to operator very fast
Got through to operator very fast, explained reason for call and Brad helped answer my query to put my mind at ease. Asked about a gas smart meter and wheels were put in motion to ascertain if this is feasible. Happy with way my call was dealt with and responses and solutions

Resposta da Octopus Energy for Business
Great Customer Service
Customer Service team helped me considerably to guide me through the business application process due to complexity of set up and Good tariff rates compared to other energy retailers

Resposta da Octopus Energy for Business
The help offered was brilliant …
The help offered was brilliant and friendly. The answer given was correct but currently is not what we are looking for. That doesn't deterrent from the excellent service we received.

Resposta da Octopus Energy for Business
Excellent company and great service
Excellent company and great service. Fast and easy set up.

Resposta da Octopus Energy for Business
Good customer support
Customer service agent was very helpful in dealing with the issue

Resposta da Octopus Energy for Business
I should like to thank Armand
I should like to thank Armand
I needed to change my bank details and Armand made the process completely painless and easy. Having someone answer the phone quickly and then be so helpful made my day.

Resposta da Octopus Energy for Business
So helpful
So helpful, the girl I spoke to was lovely and explained everything clearly.

Resposta da Octopus Energy for Business
Quality provider
Competitive, interested in renewables, competent reply to email, very prompt response to phone calls, quick low effort process to switch.
Great service!
I spoke with one person, Paris, he sorted out everything i needed very quickly and professionally.
Great Service!

Resposta da Octopus Energy for Business
Thank you
Thank you! Sabrina Poiana went above and beyond to set our business up on a new account, despite our case being complex across multiple sites and meters. All solved in one call. Thank you!

Resposta da Octopus Energy for Business
Emily was most helpful
Emily was most helpful, clearly and efficient in her information delivery and sorted the account switch in minutes.

Resposta da Octopus Energy for Business
Abbey was really helpful
Abbey was really helpful, able to answer all my questions and get our account set up

Resposta da Octopus Energy for Business
Abbie was amazing …
Abbie was amazing and made the whole process of switching to Octopus a breeze. Great customer service thank you :)

Resposta da Octopus Energy for Business
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







