Why we like OCTOPUS ☆¥¥¥ Correspondence replied to both FULLY but also to the POINT. All matters RESOLVED. The SUPERB APP is REASON ALONE we are with OCTOPUS - 3 accounts on one APP for instant... Ver mais
A empresa respondeu

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Why we like OCTOPUS ☆¥¥¥ Correspondence replied to both FULLY but also to the POINT. All matters RESOLVED. The SUPERB APP is REASON ALONE we are with OCTOPUS - 3 accounts on one APP for instant... Ver mais
A empresa respondeu
Zoe helped with and sorted out everything I needed to know in a very friendly manner. Pleasure to do business with a human being rather than a chatbot! Although subsequently, I discovered she'd g... Ver mais
A empresa respondeu
I like talking to a human not a AI system . I actually believe your company cares about their customers, the lady I spoke to was better than helpful I enjoyed the call. I have dealt with many utility... Ver mais
A empresa respondeu
Brilliant service as usual - I contacted Octopus and spoke to Sudesh regarding new tariffs as our present one was due to end. He immediately emailed over the options with full details enabling our bus... Ver mais
A empresa respondeu
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always a pleasant interaction octopus staff are super lovely and helpful

Resposta da Octopus Energy for Business
Great and efficient service- Charlotte offered levels of service and solutions over and above what I requested- Great!

Resposta da Octopus Energy for Business
Excellent response by Emily, resolved the issue really quickly and effectively

Resposta da Octopus Energy for Business
Very good service thank you for your service highly recommended

Resposta da Octopus Energy for Business
So far so good with Octopus. My Call was answered quickly and my problems addressed efficiently and politely.

Resposta da Octopus Energy for Business
Jack was able to deal with my switch over there and then without any issues or need to call back.

Resposta da Octopus Energy for Business
Dexter was incredibly helpful , patient and knowledgeable.

Resposta da Octopus Energy for Business
A great experience with Jamie-Lea today who made switching my business energy easy and stress-free

Resposta da Octopus Energy for Business
Very helpful and knowledgeable customer service rep when swapping to Octopus Energy today

Resposta da Octopus Energy for Business
I was trying to add switch a gas account from another supplier to Octopus, for a premises which already had an existing electricity account with Octopus. Octopus employee Tuf was able to sort it out as it could not be done online. The default option for online switches for dual fuel sites is to offer fixed rate prices for both fuels at once, but in this case the electricity was already with Octopus. It might be helpful if Octopus created a mechanism by which such switches can be done online. That's why I had to ring Octopus and speak to Tuf. The process took quite a long time - there was some postcode confusion. Tuf was pleasant and courteous throughout.

Resposta da Octopus Energy for Business
Excellent customer service . They will given you attention. I spoke with a lady name fionn .
She was very helpful . After she explained the situation. And fixed my problem. Thank you fionn

Resposta da Octopus Energy for Business
Following a change of Bank accounts, we had to rectify a declined DD and shift it to the new account. Meah was so helpful and swift. All sorted in one short telephone call.

Resposta da Octopus Energy for Business
Cannot thank Sahela enough. We had a problem and although we had contacted Octopus several times, we didn't seem to be getting anywhere. In a matter of about 10 minutes Sahela calmly found the mistake, rectified the problem and sorted everything out. It's like a weight has been lifted. Thank you so much.

Resposta da Octopus Energy for Business
Sharon was really helpful and friendly.

Resposta da Octopus Energy for Business
Fantastic from start to finish, Darren was very helpfull

Resposta da Octopus Energy for Business

Resposta da Octopus Energy for Business

Resposta da Octopus Energy for Business
Hi good evening. I registered my supply both electricity and gas from EDF and the lady was very helpful at Brent Cross where you have a stand and the lady‘s name was Olivia. She was very helpful with everything that she did to enable the transfer to take place.

Resposta da Octopus Energy for Business
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.