Octopus are so easy to deal with. You ring them up and WOW…. they talk to you. If only all companies would learn this difficult customer satisfaction trick. Nobulelo Asanda was great and did what I w... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
A big shout out to Satish today for very swiftly organising my switch from SSE to Octopus Business Energy. Satish gave me all the information I needed to make the switch & we dealt with all the paperw... Ver mais
The fact that I actually got answers from real people at Octopus rather than the usual damn email that states do not reply, which annoys me in the extreme. Octopus seem to actually deal directly with... Ver mais
I changed from Yorkshire gas and power after a very bad experience with their meter installation, that didn't work from day one. After going to ombudsman I was allowed to change suppliers and chose o... Ver mais
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Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
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4,9
Excelente
755 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Service
Very helpful, polite, nothing was too much and great customer service skills
15 de setembro de 2026
I would like to thank Renata
I would like to thank Renata! She helped us a lot, was very supportive, and really gave us a great impression of Octopus Energy. Thank you very much!
27 de agosto de 2026
Adedotun was very helpful when dealing…
Adedotun was very helpful when dealing with our moving out query.
Thanks very much
15 de setembro de 2026
Helpful
The advisor was very helpful and efficient. She made switching to octopus energy very easy.
15 de setembro de 2026
Lucy was really helpful and answered…
Lucy was really helpful and answered all my questions
15 de setembro de 2026
Octopus are so easy to deal with
Octopus are so easy to deal with. You ring them up and WOW…. they talk to you. If only all companies would learn this difficult customer satisfaction trick. Nobulelo Asanda was great and did what I wanted simply and efficiently.
Well done Octopus
15 de setembro de 2026
Your representative sorted out my…
Your representative sorted out my query. Very happy!
15 de setembro de 2026
Various issues (Smartmeter & reading inputs)
We've had a smart meter fitted yet I'm still asked, every month, to input the meter reading.
I get emails at random dates asking for meter readings. Why is the email not sent at the same time each month? When I click on the email link, I'm shown three options, two of which lead to the same place!
A simple, monthly job, has become confusing.
11 de setembro de 2026
Person who dealt with my changeover…
Person who dealt with my changeover request was efficient and professional.
14 de setembro de 2026
Georgia made signing over to Business…
Georgia made signing over to Business Octopus so very easy. Clear, straightforward advice and information, given in a very pleasant manner made it so much less of a chore! Thank you Georgia.
14 de setembro de 2026
Joseph in customer care explained the…
Joseph in customer care explained the options available to my business very clearly and concisely.
14 de setembro de 2026
Wonderful friendly and extremely…
Wonderful friendly and extremely knowledgeable.
Would highly recommend Octopus.
I have it for home and my 2 businesses.
Great experience
14 de setembro de 2026
Good customer service
Abbie was really friendly, professional and answered all my questions.
14 de setembro de 2026
Prompt replies to queries
Joshua was quick to respond to my query and it is now all resolved
14 de setembro de 2026
A big shout out to Satish today for…
A big shout out to Satish today for very swiftly organising my switch from SSE to Octopus Business Energy. Satish gave me all the information I needed to make the switch & we dealt with all the paperwork online by email. Excellent 5* service today !!
14 de setembro de 2026
Renata was lovely and really helpful…
Renata was lovely and really helpful with sorting out the account situation
11 de setembro de 2026
I’m new to Octopus and Ramen has been…
I’m new to Octopus and Ramen has been extremely helpful . Also patient !
10 de setembro de 2026
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.