Cris was very helpful with my question and providing support. She was very professional and courteous. I enjoyed dealing with her for this transaction.
A empresa respondeu
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Leia as opiniões dos outros
The Customer Service department with Rejuvacare has been extremely helpful. I had ordered one of their devices without realizing that I wasn't going to be able to use it, and I contacted them about r... Ver mais
A empresa respondeu
I tried to cancel within the 3 hour window - they said it was already shipped. To return is also a hassle- they make you jump through hoops then tell you there’s a 20.00 restocking fee. All around... Ver mais
Happy Greeting beautiful ANNA :D THANK YOU a million times for helping me today at Rejuvacare . YOU ARE EXTRAORDINARY in every beautiful way !!! Your caring and JOYful heart is truly felt beyon... Ver mais
A empresa respondeu
4,0
Bom
276 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible service when it comes to…
Terrible service when it comes to returns.
8 de junho de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Thank you for your feedback. We are sorry to hear your return experience did not meet your expectations. We would love the opportunity to make this right for you. Please reach out to us at support@rejuvacare.com or +1 302-261-9613 (Mon-Sun, 9 AM-6 PM EST) and we will be happy to assist you. RejuvaCare Customer Support
Poor customer service…
Company refused to allow return of 2 Triple Method Shoulder Messager (1 used, 1 unused) which did not provide relief. Was told I had to wait until July before I could return (I called them at the beginning of May) I also believe they are charging $42.50 for a service I have never used. Would like a return and refind of all charges. Want to return 1 used and 1 unused shoulder devices for credit. Please provide return information.
11 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Thank you for sharing your experience and we sincerely apologize for the difficulty you encountered. We want to make sure this is resolved for you as quickly as possible. Please reach out to us directly at support@rejuvacare.com or +1 302-261-9613 (Mon-Sun, 9 AM-6 PM EST) and reference this review so our team can look into your return and membership charges right away. We are committed to making this right for you. RejuvaCare Customer Support
I was panicking because I didn’t
I was panicking because I didn’t receive my purchase. I received a message that my order was delivered on a Saturday. I didn’t have anything on my porch. I immediately try to call but didn’t have contact information.
So I reached out to the company. No a good feeling when you can’t reach customer service..
6 de junho de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Thank you for sharing your experience and we are sorry to hear about the stress this caused. We are glad you were able to reach out and hope your situation was resolved to your satisfaction. We hear your feedback about accessibility and want you to know our team is available by phone at +1 302-261-9613 and by email at support@rejuvacare.com seven days a week. We appreciate your patience and hope to serve you better going forward. RejuvaCare Customer Support
Great Customer Service
Great Customer Service! I had a problem with the charges for your product unrelated to Rejuvacare involving my bank. Due to some issues with the bank and the charges I reached out to your Customer Service and a delightful person, named Maira promptly responded even over the weekend and was able to resolve the issue to my satisfaction completely so I could resolve the issues with my bank. This is the type of customer service that encourages customers to do business and continue doing a business with at company.
8 de junho de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Thank you so much for sharing your experience! We are so glad Maira was able to assist you promptly and help get everything resolved to your satisfaction. We will make sure to pass along your kind words to her. We truly appreciate your support and look forward to continuing to serve you! RejuvaCare Customer Support
Received 2 foot massage units
Received 2 foot massage units. Neither would charge only received an LL on the display. Was informed to send a video and never received a call back. Also received a leg message unit that would not charge. Called and was given the option of them sending replacement units, upon receipt back to them or a Refund. I opted for a Refund and was informed that I was responsible to return their defective merchandise. Don't waste your money and it cost me $18.00 to send their "Trash" back to them and now I have to hope that I get a Refund for the monies I laid out. I was really hopeful at receiving the benefits to my body, as was relayed in their Video. Quality control is obviously an issue. I guess you get what you pay for. Don't waste your hard earned money on these products!
8 de junho de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered with your devices and we sincerely apologize for the frustration this has caused. This is not the experience we want for any of our customers. We would love the opportunity to make this right for you. Please reach out to us directly at support@rejuvacare.com or +1 302-261-9613 (Mon-Sun, 9 AM-6 PM EST) so we can address your concerns personally. RejuvaCare Customer Support
Resposta da Offer Rejuvacare
Thank you for the kind words! We are glad Maria was able to help resolve your issue. We will make sure to pass along your feedback to her. RejuvaCare Customer Support
Derling was knowledgeable and efficient…
Derling was knowledgeable and efficient he walked me through the set up process and was able to troubleshoot and get my RejuvaCare belt working
He also followed up with a video explaining the uses, which was extremely helpful
7 de junho de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Thank you for the wonderful feedback! We are so glad Derling was able to walk you through the setup and get everything working for you. The extra follow-up with the video is exactly the kind of service we strive to provide. We will make sure to pass along your kind words to him. Enjoy your RejuvaCare belt! RejuvaCare Customer Support
This is a dishonest foreign company…
This is a dishonest foreign company that looks to exploit seniors. They are one of the worst
They will bill you for product NEVER SHIPPED
This company is bad news looking to rip off seniors
3 de junho de 2025
Opinião espontânea
Adam did a fantastic job handling
Adam did a fantastic job handling
My refund for a subscription.
Thank you, Adam!
29 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Thank you for the kind words! We are so glad Adam was able to take care of your refund smoothly. We will make sure to pass along your feedback to him. RejuvaCare Customer Support
Daniela made the difference
Daniela made the difference. She was very helpful and professional.
27 de maio de 2026
Opinião espontânea
Nathan listened to our concerns and…
Nathan listened to our concerns and took care of our questions and concerns. I wish all customer service people were as understanding as Nathan.
26 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Craig, Thank you for sharing your feedback.
We’re glad to hear that Nathan was able to listen to your concerns and assist you effectively. It’s great to know your questions were taken care of and that you had a positive experience with the support provided.
We will make sure your feedback is shared with Nathan and the team. If you need any further assistance, please feel free to reach out.
Your Agent Cris
Your Agent, Cris, was very helpful and very understanding of the problems I had with the original product presentation and sales pitch. I almost felt that I was being scammed top purchase other products such as vitamins along with the Back Massager. So I cancelled the order with my credit card company. THEN the product was shipped to me and it works well!
NOW the full price was refunded and I wanted to pay for it with a check and not a credit card that could be scammed.
SO, Cris was very helpful in discussing my problem with her superiors and coming to the resolution that after my problems they said I could keep the product as a complimentary gift.
SO, with all of these things happening I am very happy with the product and the personal service that the company allowed in my case.
Many Thanks to Cris and Rejuvacare!
Gene Davidson
26 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Gene,Thank you for sharing your experience and feedback.
We’re glad to hear that Cris was able to assist you, understand your concerns. It’s also great to know that you are now happy with the product and the outcome provided.
We truly appreciate your kind words and will make sure your feedback is shared with Cris and the team.
tried to buy lymph foot massager on…Rejuvacare
I tried to buy lymph foot massager on site after infomercial ad in People magazine. Site offered 1 unit for $34.99 which I put in basket and proceeded to check out but instead taken to new offer for calf massagers and then a thank you for your order for 2 foot massagers and 2 calf massagers for a total of $228.00 on my card.
I immedately contacted my bank and Rejuvacare who told me my order has already shipped (5 minutes) I sent numerous emails to company to cancel but they will not so I cancelled my credit card, These people are commiting fraud. Do not trust!
5/26, 5 days after the bogus charges I have received a full refund from this company' this has been a stressful experience but bc of trustpilot I received this refund. I will now be very wary of offers that sound like and are too good to be true.
21 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Barbara, We’re sorry to hear about your experience and understand how concerning this must be, especially with the unexpected changes during checkout and the charges made to your card.
We take these matters seriously and will look into your case further to ensure it is properly reviewed and addressed.
For additional assistance, please also contact our customer support team directly so we can further assist you and review your order details in more depth.
Kernel was perfect..
Kernel was perfect... she was patient and listened to my questions regarding billing issues. She then handled everything and followed up to confirm everything we discussed and agreed to...totally impressed and satisfied.
Thanks Kernel
21 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Sam, Thank you for your kind feedback. We’re glad to hear Kernel was able to assist you patiently and thoroughly with your billing concerns.
We truly appreciate you taking the time to share your experience, and we’re happy everything was resolved to your satisfaction.
If you need any further assistance, feel free to reach out anytime.
Nathan was extremely helpful and…
Nathan was extremely helpful and efficient. Excellent person and willing to listen and help. Great employee!!!!
19 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hi, Thank you for the great feedback. We’re glad to hear Nathan was helpful, efficient, and attentive throughout the interaction. We’ll make sure this recognition is shared with him.
It was a horrible experience
It was a horrible experience. I ordered the rejuvenating shoulder, but they charged me twice. I then noticed I was charged twice for a knee, which I never ordered or received. So now, a total of 4 payments. I only ordered the shoulder because, as a health care professional in alternative care, I wanted to assess if my patients could benefit from it. I had to claim my card for FRAUD, pay for a new card, and my bank looked into it and reversed charges to me. They told me Rejuvacare is a scammer. The one shoulder I have, I trashed it. They are no good! Sharon
18 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
We’re very sorry to hear about your experience, Sharon. We understand how upsetting it must have been to see unexpected charges and to go through the process of disputing them with your bank.
We take concerns like this seriously and we are making sure that charges are communicated and processed to ensure clarity and accuracy moving forward.
We would like to look into the charges in detail, discuss what happened, and gather your information so we can properly investigate and assist you further.
Please contact us at your earliest convenience. Our customer hotline is available Monday to Sunday, from 9AM to 6PM EST at +1 302-261-9613, or you may email us at support@rejuvacare.com.
Regards,
RejuvaCare Customer Support Team
Proceed with caution
Proceed with caution! This company automatically put me on a subscription for monthly charges when all I wanted was the device. As for the device that t is not well engineered and works only sparadocily.
16 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello, We’re sorry to hear about your experience and understand your concerns regarding the subscription charges and the device performance.
We’d like to look into this further and help resolve the issue for you. Please share your details so our team can properly review your case.
You can also reach our customer hotline Monday to Sunday, 9AM to 6PM EST at +1 302-261-9613 or email us at support@rejuvacare.com.
Regards,
RejuvaCare Customer Support Team
Buyers beware
Buyers beware, don't waste your money, product does not work and the patches caused a severe itching, bruising, and pain. I have reported what these patches did a long with a pic of the horrible bruising to the company & asked what the refund policy is ? They said to keep the product and offered a 30% refund, I agreed & would take the remaining loss. After multiply inquires, this company keeps making excuses every time I ask where is my refund to. They always reply the refund is in process on their platform and to wait 7-12 business days, then wait another 7-10 business days, now another 7-12 business days. Still no refund!!!!Safe your self and time, don't do business with this company!!! It's been 2 months still no refund. I've emailed Rejuvacare over 20 times and always get the same AI response that refund is in process on their platform. Even called and spoke to foreign person and they all she could say also.
25 de março de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Karen, We’re truly sorry to hear about your experience and understand your frustration regarding both the product reaction and the refund delay. Customer safety and satisfaction are very important to us.
Please know that refunds can sometimes take additional processing time depending on the payment provider and banking institution. However, we understand the concern caused by the continued delays and communication you experienced.
We’d like to look into this further and help resolve the matter as quickly as possible.
My experience hasn't been great.
The shoulder massager does ease the pain as well as it is advertised. It helps some but takes st least a half hour of massaging. Also the trial membership was renewed without any reminder.
15 de março de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Ruth, Thank you for sharing your feedback. We’re glad to hear the shoulder massager has been helping ease the pain, although we understand it may not have worked as quickly or as strongly as expected. We appreciate your honest input regarding the usage time needed to feel relief.
We also understand your concern about the trial membership renewal and the lack of a reminder beforehand. Your feedback is valuable, and we’ll make sure to share this with the appropriate team as we continue improving the customer experience.
Very thorough and honest efforts
Very thorough and honest efforts. Worked with me to get the credit I felt I deserved.
10 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello David, Thank you for the kind words. We’re really glad we could work with you and reach a fair resolution. We always aim to listen carefully and make sure concerns are addressed properly. If you ever need anything else, we’re here to help.
Regards,
RejuvaCare Customer Support Team
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