I have to do a shout out to the customer service rep, Roberth. I was well taken care of trying to refund one of the products. So their customer service is outstanding. Kudos to them for taking care of... Ver mais
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Leia as opiniões dos outros
I tried to cancel within the 3 hour window - they said it was already shipped. To return is also a hassle- they make you jump through hoops then tell you there’s a 20.00 restocking fee. All around... Ver mais
Happy Greeting beautiful ANNA :D THANK YOU a million times for helping me today at Rejuvacare . YOU ARE EXTRAORDINARY in every beautiful way !!! Your caring and JOYful heart is truly felt beyon... Ver mais
A empresa respondeu
The Customer Service department with Rejuvacare has been extremely helpful. I had ordered one of their devices without realizing that I wasn't going to be able to use it, and I contacted them about r... Ver mais
A empresa respondeu
4,0
Bom
279 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Buyers beware
Buyers beware, don't waste your money, product does not work and the patches caused a severe itching, bruising, and pain. I have reported what these patches did a long with a pic of the horrible bruising to the company & asked what the refund policy is ? They said to keep the product and offered a 30% refund, I agreed & would take the remaining loss. After multiply inquires, this company keeps making excuses every time I ask where is my refund to. They always reply the refund is in process on their platform and to wait 7-12 business days, then wait another 7-10 business days, now another 7-12 business days. Still no refund!!!!Safe your self and time, don't do business with this company!!! It's been 2 months still no refund. I've emailed Rejuvacare over 20 times and always get the same AI response that refund is in process on their platform. Even called and spoke to foreign person and they all she could say also.
25 de março de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Karen, We’re truly sorry to hear about your experience and understand your frustration regarding both the product reaction and the refund delay. Customer safety and satisfaction are very important to us.
Please know that refunds can sometimes take additional processing time depending on the payment provider and banking institution. However, we understand the concern caused by the continued delays and communication you experienced.
We’d like to look into this further and help resolve the matter as quickly as possible.
My experience hasn't been great.
The shoulder massager does ease the pain as well as it is advertised. It helps some but takes st least a half hour of massaging. Also the trial membership was renewed without any reminder.
15 de março de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Ruth, Thank you for sharing your feedback. We’re glad to hear the shoulder massager has been helping ease the pain, although we understand it may not have worked as quickly or as strongly as expected. We appreciate your honest input regarding the usage time needed to feel relief.
We also understand your concern about the trial membership renewal and the lack of a reminder beforehand. Your feedback is valuable, and we’ll make sure to share this with the appropriate team as we continue improving the customer experience.
Very thorough and honest efforts
Very thorough and honest efforts. Worked with me to get the credit I felt I deserved.
10 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello David, Thank you for the kind words. We’re really glad we could work with you and reach a fair resolution. We always aim to listen carefully and make sure concerns are addressed properly. If you ever need anything else, we’re here to help.
Regards,
RejuvaCare Customer Support Team
Mr Nathan was very professional and…courteous
Mr Nathan was very professional and courteous. Thank you for your help. I really like these devices, they help my neuropathy tremendously.
10 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Aline, Thank you for sharing this feedback. We are glad to hear Nathan provided professional and courteous support. It is also great to know the device is helping your neuropathy so much. We appreciate you taking the time to let us know.
I have been suffering from bone on bone…
I have been suffering from bone on bone shoulder arthritis and considering a shoulder replacement surgery but do to other health
problems I was afraid of complications. I decided to try rejuvacare triple method shoulder massager. it has given me enough relief that I’m able to function with less pain.
1 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hellp Beverly, Thank you for sharing your experience. We’re glad to hear the RejuvaCare Triple Method Shoulder Massager has helped reduce your pain and made daily movement more manageable. We appreciate your trust and wish you continued relief and comfort.
Anna addressed and resolved my concerns…
Anna addressed and resolved my concerns pleasantly and efficiently.
4 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Alexis, Thank you for your feedback. We’re glad to hear that Anna was able to address and resolve your concerns pleasantly and efficiently. We appreciate you taking the time to share your experience.
Handled business issues promptly.
Handled business issues promptly.
3 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hi Gary, Thank you for your feedback! We’re glad to hear your concern was handled promptly. We appreciate your support and will continue to provide timely and reliable service.
Regards,
RejuvaCare Customer Support Team
Hello
Hello. I liked the quick response I received after inquiring about a product. Keep up the great customer service!
1 de maio de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Tanette, Thank you so much for your kind words! We’re really glad to hear you had a quick and positive experience. We’ll keep doing our best to provide great customer service every time.
Regards,
RejuvaCare Customer Support Team
I had a mix up on my order.
I had a mix up on my order.
I called and Anna straightened everything out for me. She was awesome!
She also made sure I'll receive the extension straps with the order. I'm so pleased!
28 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Diane, Thank you for sharing your experience. We’re glad Anna was able to sort everything out for you and ensure the extension straps are included with your order. We appreciate your patience and support, and we’re happy to hear everything is now resolved and you’re pleased.
I ordered Rejuvacare Shoulder
I ordered Rejuvacare Shoulder. It arrived in a timely manner. I used it sparingly for 2 weeks and found my pain getting worse. I let the company know, and they were very understanding. I am 88 yrs old and my problem is bone on bone. They understood my problem & sent me return info. I sent it back. for excellent service I would deffinately give them 5 stars. This all took place in the past month.
1 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Elaine, Thank you so much for sharing your experience with RejuvaCare.
We’re really sorry to hear that the shoulder support didn’t help with your condition, especially given the discomfort you’re dealing with. At the same time, we truly appreciate you giving it a try and for your kind words about our team.
We’re glad to know the return process was smooth and that our support team was able to assist you properly. Your feedback means a lot to us, and we’re grateful for your understanding.
Wishing you comfort and all the best moving forward.
Watch out before you buy from this…
Watch out before you buy from this company! I bought the Advanced Footrenew product in Sep 2025. Somehow, to my suprise, I was also signed up for a very expensive subscription for something. I was distracted from an auto injury and did not notice the Rejuvicare and Rejuviknee charges until my bank flagged the latest transaction as fradulent. Between 11/2025 and 04/2026, I was charged $416.55 for nothing. When I called, the service person arranged a refund of $95.90. This company has a deceptive marketing model.
William Shaw
14 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hi William, We understand how frustrating that experience must have been, especially with everything else you were dealing with at the time.
Your feedback is important, and we take concerns like this seriously. Our goal is to make sure all charges and enrollments are clearly communicated, and we’re always working to improve that experience.
We’re glad you were able to connect with our support team and that a refund has already been arranged. If there are still any remaining concerns or if you’d like us to take another look at your account, we’re here and ready to help. Please feel free to reach out anytime so we can make this right for you.
Your support team and customer service…
Your support team and customer service is tops one of the best I have encountered in any company that I have dealt with. They respond to you immediately.
24 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello, Thank you so much for your kind words!
We’re really glad to hear you had a great experience with our support team. Providing quick and helpful service is always our goal, so it means a lot to know that it made a difference for you.
If you ever need anything else, we’re always here to help!
Expert guidance and timely assistance with the process. Everyone was so helpful in guiding me…
Everyone was so helpful in guiding me through the process of replacing my motor which was having difficulties. They sent me another Rejuvaknee at no extra charge. It took awhile to figure out how to send a video of it not working but they explained clearly how to do it. My new one is working perfectly and I'm already reducing my knee pain substantially.
23 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Craig, Thank you for sharing your experience!
We’re really glad to hear our team was able to guide you through the replacement process and help you get everything sorted. It’s great that the video submission process was clearly explained and that the replacement device is now working well for you.
Most importantly, we’re happy to know you’re already noticing improvement with your knee pain. That’s exactly what we hope for when using the product.
If you ever need anything else or have questions down the line, we’re always here to help.
Good Morning
Good Morning, praying all is well with you.
I must admit it was frustrating, trying to get my request answered.
Then finally customer service, heard my request for the need of extension straps to hold my shoulder pad in place.
I'm not a small person and have a 54"chest.
How when I was able to hold it place it was helpful.
I received notification that the complementary strap will be arriving soon.
Thank you for allowing me to explain and not complain.
God Bless!
John Smith
23 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Jon, Good morning, and thank you for sharing this with us .
We understand how frustrating it can be when it takes time to get the right support, and we truly appreciate your patience throughout the process.
We’re glad our team was able to listen and understand your need for extension straps, especially to ensure a better fit and more comfortable use. It’s great to hear that the product has been helpful when properly positioned.
Thank you again for giving us the chance to make things right. If you need anything else once it arrives, we’re here to help!
Great customer service!
22 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Larry, Thanks so much for your kind words! We’re glad we could help. If you ever need anything, we’re always here for you!
Rick was awesome
Rick was awesome! Had my problem solved within minutes. He was polite, respectful and knowledgeable.
20 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Annie, Thank you for your feedback. We’re glad to hear Rick was able to assist you quickly and effectively. It’s great to know you found him polite, respectful, and knowledgeable.
Regards,
RejuvaCare Customer Support Team
Fix a duplicate…
Very prompt action to fix a duplicate order and charges. Very honest company service.
19 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Gordon, Thank you! We’re glad we were able to quickly resolve the duplicate order and charges for you. We also appreciate your kind words about our service.
Regards,
RejuvaCare Customer Support Team
The communication back n forth was…
The communication back n forth was incredible, and always with a positive tone. The end result of my dispute was fair and understandable.
16 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Terrie,
Thank you for your feedback. We’re glad to hear that the communication throughout the process was clear, positive, and helpful. We also appreciate your understanding of the final outcome of your dispute.
Regards,
RejuvaCare Customer Support Team
They were easy to use but did not work…
They were easy to use but did not work for me.
15 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hi Tari,
Thank you for the feedback. We understand your concern and we’re sorry it didn’t work as expected for you. We will look into this and take it into consideration for improvement.
Regards,
RejuvaCare Customer Support Team
Reoccurring charge
13 de abril de 2026
Opinião espontânea
Resposta da Offer Rejuvacare
Hello Kim, We acknowledge your concern regarding a recurring charge, and we would like to assist you further in resolving this matter.
Please contact our customer support team so we can review your account and provide the appropriate resolution. Our hotline is available Monday to Sunday, 9AM to 6PM EST. You may reach us at +1 302-261-9613 or email support@rejuvacare.com
Regards,
RejuvaCare Customer Support Team
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