The staff at Purelia is second to none. In particular, Advisor Nica Rose stands out providing exceptional customer service. Responses to questions or concerns are promptly addressed and Nica has gone... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
So far I love the product! I reordered and the shipper delivered to my neighbor (who was away for days) and the package was in the 100° sun for days. I opened a bottle and it definitely didn't taste r... Ver mais
A empresa respondeu
Purlia must be shipping from China because after the tracking app showed the order was labeled, it showed in transit and when you dble click the activity marked, it showed a map of China. From... Ver mais
A empresa respondeu
Was frustrated initially because I was set up for a subscription that I was not aware of. When I got a hold of Claudine, she resolved this issue quickly, professionally, and quite satisfactorily. She... Ver mais
A empresa respondeu
4,8
Excelente
178 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This company is very trustworthy- thank you Trish
Trish immediately took care of my issue with professionalism! I've already got the credit on my card.
15 de outubro de 2026
Opinião espontânea
Antoinette was very helpful and…
Antoinette was very helpful and professional shoot fixed my double order for me that I accidentally placed.
19 de outubro de 2026
Opinião espontânea
Trish made it really easy to adjust my…
Trish made it really easy to adjust my subscription to be manageable financially.
19 de outubro de 2026
Opinião espontânea
Small issue Richmond B
I had a small issue and Richmond B sorted it out immediately and resolved the problem. Highly recommend , their customer service is excellent
19 de outubro de 2026
Opinião espontânea
Good customer service from trish
Good customer service from trish, and the solution of sending me replacement bottles at no cost. It's good and acceptable
18 de outubro de 2026
Opinião espontânea
Omg she got back to me so quickly and…
Omg she got back to me so quickly and did cancel my subscription and credited me 50% without having me going to the hassle of returning my unused products. She was God sent.
18 de outubro de 2026
Opinião espontânea
Great job by cath
Great job by cath , helping me get the correct address for my order and sending me a tracking number ! Well done !
16 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Henry,
Thank you for your lovely feedback! We’re so glad Cath was able to help update your delivery address and provide your tracking number. We truly appreciate you taking the time to share your experience and recognize her efforts!
Warm regards,
The Purelia Team
Great Product Great Customer Service
So far I love the product! I reordered and the shipper delivered to my neighbor (who was away for days) and the package was in the 100° sun for days. I opened a bottle and it definitely didn't taste right. I emailed support and Tom answered right away and got an expedited replacement shipment out. That's the way professional companies take care of their customers!
5 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Briane,
Thank you for your kind words! We’re so happy to hear you’re loving the product and that Tom was able to assist you promptly with a replacement. Your trust means so much to us, and we truly appreciate your support!
Warm regards,
The Purelia Team
Excellent response with issue solved
I sent an email this morning and Richmond quickly responded and solved my issue within minutes. I am very thankful for the ease and responsiveness of Richmond.
16 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Joe,
Thank you for your lovely feedback! We’re delighted to hear that Richmond was able to resolve your concern so quickly and make the process smooth and hassle-free. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience with us!
Warm regards,
The Purelia Team
Delivery issues with Purelia products
I made a purchase from Purelia and delivery was delayed long enough that I was billed for a follow up order that I did not authorize. After contacting customer service an outstanding member, Richmond, took ownership of my concern and facilitated a complete redo of my account including discounts and refunds where applicable. Would request his service if ever I have concerns with Purelia.
Gene S
16 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Gene,
Thank you for sharing your experience! We’re happy Richmond could step in, address your concerns, and help make things right with your account. Your kind words mean a lot, and we truly appreciate your patience and continued support!
Warm regards,
The Purelia Team
Resposta da Purelia
Hi Zdenek,
Thank you for your kind feedback! We’re happy to know you had a great experience with our team. We truly appreciate your support!
Warm regards,
The Purelia Team
Quick response and great customer…
Quick response and great customer service providing answers to my questions and a resolution!
15 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Heather,
Thank you for sharing your experience! We’re delighted to hear that you received prompt assistance, clear answers to your questions, and a resolution that met your needs.
Making sure our customers feel supported and have the information they need is always a priority for our team. Your kind feedback is truly appreciated, Heather, and we’re glad we could make the process a smooth one for you!
Warm regards,
The Purelia Team
Great customer service!
15 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Isabel,
Thank you for your kind feedback! We’re so pleased to know you had a great experience with our customer service team. Your appreciation means a lot, and it’s always rewarding to know our efforts are making a positive difference.
Thank you for taking the time to share your experience, Isabel. We’re always happy to help whenever you need us!
Warm regards,
The Purelia Team
Exceptional Customer Experience
The staff at Purelia is second to none. In particular, Advisor Nica Rose stands out providing exceptional customer service. Responses to questions or concerns are promptly addressed and Nica has gone above and beyond to ensure we feel heard and satisfied. Thank you so much!
15 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Dusty,
Thank you for such a thoughtful review! It’s wonderful to hear that Nica Rose made such a great impression through her attentiveness, prompt responses, and genuine dedication to helping you.
We’ll be sure to share your kind words with Nica. Knowing that her efforts have made you feel heard and well taken care of will mean so much to her!
Your appreciation is truly valued, Dusty. Thank you for taking the time to recognize the care and effort our team puts into every customer experience.
Warm regards,
The Purelia Team
kevs appreciation
very quick response, logically cancelled my recurring order without being asked, friendly
14 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Kevin,
Thank you for sharing your experience! We’re thrilled to hear that you appreciated the quick response, friendly service, and thoughtful attention to your needs. Making things simple and ensuring you feel well taken care of is always important to our team.
We’re grateful for your feedback and happy to know you had such a positive experience with Purelia. Thanks for taking a moment to let us know!
Warm regards,
The Purelia Team
Cathy was a super help
15 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Lark,
Thank you for the lovely review! We’re so glad Cathy was able to provide the help you needed. We’ll be sure to share your kind words with her — she’ll be delighted to know her support made a difference!
We truly appreciate you taking the time to share your feedback, Lark. Your kind words mean a lot to our team, and we’re always happy to help!
Warm regards,
The Purelia Team
Anna was very helpful in resolving my…
Anna was very helpful in resolving my issue. She was very pleasant to work with. Much appreciated!
15 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Sean,
Thank you for your kind words! We’re so happy to hear that Anna made your experience a positive one with her helpfulness and friendly approach. We’ll be sure to pass along your appreciation to her!
Your feedback means a lot to our team, and we’re grateful you took the time to share it. Thank you for choosing Purelia, Sean!
Warm regards,
The Purelia Team
Was frustrated initially because I was…put into a subscription
Was frustrated initially because I was set up for a subscription that I was not aware of. When I got a hold of Claudine, she resolved this issue quickly, professionally, and quite satisfactorily. She was more than fair, and she really did a fine job of displaying great damage control by her solution to my issue. Thank you Claudine and Purelia. I’m actually quite pleased with the product and the company and its service. Thank yall , and Best,
T Roy B
14 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi T Roy,
Thank you for your wonderful feedback! We’re delighted to hear that Claudine provided you with such attentive and professional service. She’ll be happy to know that her efforts made your experience with Purelia even better.
It’s lovely to hear that you’re pleased with our product and the support you received. We always want our customers to feel valued and well taken care of, and your kind words mean a great deal to our team.
Thank you for your trust in Purelia, T Roy! We truly appreciate your support and wish you all the best.
Warm regards,
The Purelia Team
Wasn’t going to keep Purelia oil but now I am!
I ordered a three bottle offer of Purelia. Before I could give it a try, I had a medical issue discovered and my Doctor told me not to take anything new or different. I contacted Purelia customer service to see if I could return it and get my money back. Tom replied to my request promptly and was very kind and patient about my concerns. He was willing to refund me but I’d have to pay return postage myself. I checked with USPS and it was going to cost me $12.40 to ship these small bottles back to Arizona. Then I took my package to UPS and it was going to cost $16.40 to ship back that way. So I emailed Tom to tell him this and that it was an added big expense to return it. He again replied right away and offered me 50% back and I would keep the 3 bottles. I hope to get past my medical issue so I can give it a try but I am content with the best case scenario thanks to Tom at Purelia.
14 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Kate,
Thank you for sharing your experience with us! We’re so glad Tom could listen to your concerns and find a solution that made things easier for you. Your comfort and peace of mind matter to us, and we truly appreciate you giving Purelia another chance. Wishing you all the best with your health and hoping brighter days are ahead!
Warm regards,
The Purelia Team
Fast response
14 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Stuart,
Thank you for your feedback! We’re glad you had a positive experience with our team’s prompt response. Your time matters to us, and we’re always happy to help whenever you need us!
Warm regards,
The Purelia Team
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