The staff at Purelia is second to none. In particular, Advisor Nica Rose stands out providing exceptional customer service. Responses to questions or concerns are promptly addressed and Nica has gone... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
So far I love the product! I reordered and the shipper delivered to my neighbor (who was away for days) and the package was in the 100° sun for days. I opened a bottle and it definitely didn't taste r... Ver mais
A empresa respondeu
Purlia must be shipping from China because after the tracking app showed the order was labeled, it showed in transit and when you dble click the activity marked, it showed a map of China. From... Ver mais
A empresa respondeu
Was frustrated initially because I was set up for a subscription that I was not aware of. When I got a hold of Claudine, she resolved this issue quickly, professionally, and quite satisfactorily. She... Ver mais
A empresa respondeu
4,8
Excelente
178 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Anna has been so kind and cooperative…
Anna has been so kind and cooperative and efficient in helping me with my issue. I would highly recommend her as a top superstar.
14 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Irene,
Thank you for your wonderful feedback! We’re delighted to hear that Anna was kind, cooperative, and efficient in assisting you with your concern. We truly appreciate your recommendation and will be sure to share your kind words with her!
Warm regards,
The Purelia Team
I had a broken bottle in my first…
I had a broken bottle in my first shipment of the product and Tom took care of it right away and was so very kind to send me a message and reassure me that I would have another on the way. I’m very happy Tom took care of the issue. Im looking forward to working with this company for my health care needs.
13 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Stacey,
Thank you for sharing your experience! We’re glad Tom was able to assist you promptly and reassure you that a replacement was on the way. We truly appreciate your kind words and are happy to know you’re looking forward to continuing your journey with Purelia!
Warm regards,
The Purelia Team
Quick and Speedy Response
I emailed the company to discuss an issue with the product. I got a response with 24 hours from Euneil at Purelia and they resolved my issue quickly and also provided an additional month at no cost for my inconvenience.
13 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Kristin,
Thank you for sharing your experience! We’re sorry you encountered an issue with the product, but we’re glad Euneil responded within 24 hours and quickly resolved your concern.
It’s lovely to hear that the additional month at no cost helped make up for the inconvenience. We appreciate the opportunity to make things right and will be sure to share your kind feedback with Euneil.
Warm regards,
The Purelia Team
Richmond was very helpful
Richmond was very helpful. We had very professional exchanges and he respected the situation.
13 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Kirsten,
Thank you for sharing your experience. We’re glad Richmond was helpful, communicated professionally, and treated your situation with the respect it deserved.
Your thoughtful feedback means a great deal, and we’ll be sure to pass your appreciation along to him.
Warm regards,
The Purelia Team
I needed to update my shipping address…
I needed to update my shipping address and a wonderful person by the name of Lincoln helped me . Directly and quickly put my mind to ease and I didn't have to wait for a reply very long within ten minutes my problem was solved. Thank you again Lincoln!!!!
12 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Lolo,
Thank you for the wonderful five-star review! We’re delighted that Lincoln helped update your shipping address and put your mind at ease, all within ten minutes.
It’s lovely to hear how much his quick, personal assistance meant to you. We’ll be sure to pass your enthusiastic thanks along to him!
Warm regards,
The Purelia Team
Richmond was very helpful
Richmond was very helpful. He totally understood the situation and promptly remedied it.
5 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi John,
Thank you for sharing your experience! We’re glad Richmond understood your situation and promptly found a resolution for you.
We truly appreciate your kind feedback and will be happy to pass your recognition along to him!
Warm regards,
The Purelia Team
I really love the product and am excited to receive this package …
I really love the product and am excited to receive this missing shipment the customer service was amazing. Thank you to Trish for her excellent customer service. Thank you again.
12 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Ernest,
Thank you for your kind words! We’re so pleased you’re enjoying Purelia, and we’re sorry your shipment went missing.
We’re glad Trish provided excellent support in getting this addressed, and we hope your package reaches you soon. We’ll be sure to share your appreciation with her!
Warm regards,
The Purelia Team
Great customer service
Great customer service, I spoke to Lou atPirelia and she understood my needs and provided me with excellent customer Service and prompt attention. Thank you to employees like Lou, your company so far has the best customer service and individuals that understand everyone’s special needs. Thank you Lou! 😊
12 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Yolanda,
Thank you for your lovely feedback! We’re delighted that Lou took the time to understand your needs and provided prompt, attentive support that made you feel cared for.
Your recognition means so much, and we’ll be happy to share your kind words with Lou. Thank you for giving us the opportunity to assist you! 😊
Warm regards,
The Purelia Team
I did not see the subscription check box for a yes or no.
The issue I had was: I didn't see where the order page said it was a subscription order when I ordered. I never order a subscription until I have tried the product.
Maybe make the subscription order more clear. This refund/return issue should not be so complicated.
11 de julho de 2026
Opinião espontânea
Resposta da Purelia
Hi Connie,
Thank you for explaining what happened. We’re sorry the subscription option wasn’t clear when you placed your order. We understand that you wanted to try the product before deciding whether to subscribe, and that choice should have been easy to identify.
We’re glad Louise and Richmond were helpful in explaining your options, though we recognize that the return requirements added further inconvenience. We’ll share your feedback with our team to help improve the clarity of our checkout and return process.
Thank you for giving us the opportunity to listen and assist you.
Warm regards,
The Purelia Team
Good customer service
I had an issue with the last shipment I got and Trish got involved any handled my concern for me Great product. Myself PBC is.holding steady and I credit Purelia!
12 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Kimberly,
Thank you for sharing your experience! We’re sorry there was an issue with your latest shipment, but we’re glad Trish stepped in and took care of your concern. We’ll be sure to share your appreciation with her.
We also appreciate hearing how you’re doing. Please continue working closely with your healthcare team to monitor your PBC and guide any supplement use.
Warm regards,
The Purelia Team
Exceptional service received from Lincoln.
The service received from Lincoln was exceptional. Lincoln provided professional service and was very informative in handling the sales transaction. My concerns and/or issue was addressed and resolved quickly. Thanks again for working with me and finding the right solution.
10 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Kay,
Thank you for sharing such thoughtful feedback! We’re delighted that Lincoln clearly explained your options, addressed your concerns quickly, and worked with you to find the right solution.
Your recognition of his professionalism and helpful guidance means a great deal. We’ll be happy to pass your thanks along to Lincoln!
Warm regards,
The Purelia Team
Resposta da Purelia
Hi Lori,
Thank you for your lovely review! We’re so glad you enjoyed working with Josie and that she made your experience a positive one.
We’ll be happy to pass your kind words along to her—she’ll appreciate the recognition!
Warm regards,
The Purelia Team
I was having trouble adjusting my…
I was having trouble adjusting my subscription and Richmond came to the rescue! One email and he fixed it all for me. Great customer service 😍
11 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Cindy,
Thank you for sharing your experience! We’re sorry adjusting your subscription was difficult, but we’re delighted Richmond came to the rescue and sorted everything out with just one email.
We appreciate your lovely feedback and will be sure to share it with him. Making things easy for our customers is exactly the kind of support we aim to provide! 😍
Warm regards,
The Purelia Team
Tom,
Tom,
Thanks for your follow up asking for feedback. Yes, I felt the communication I received from you was a real person who was trying to help. When I learned that the package was still "out for delivery" after the tracking said it had been delivered I was relieved because we have had so much trouble with our mail over the years that I was concerned that someone had stolen it off the front porch. In an era where most companies claim to offer customer service but then make it almost impossible to access customer service your responses and listing a phone number were refreshing and since this is my first order I have a sense of confidence that this is a credible company.
11 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi James,
Thank you for sharing such thoughtful feedback. We understand how worrying it must have been to see your package marked as delivered when it hadn’t arrived, especially given your past experiences with the mail.
We’re glad Tom clarified the delivery status and provided the personal, accessible support you needed. Knowing that his communication helped reassure you and build confidence in your first Purelia order means a great deal to us.
We’ll be sure to share your kind words with Tom. Thank you for giving us the opportunity to help!
Warm regards,
The Purelia Team
Customer service by Lincoln
Customer service by Lincoln, was above and beyond excellent and swift. Thank you Lincoln.
10 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Omar,
Thank you for your fantastic feedback! We're thrilled Lincoln was able to assist you so quickly and make your experience a great one. It's always wonderful to hear when our team's dedication makes a difference. Thank you for choosing and trusting Purelia—we truly appreciate your support and will gladly pass your compliments along to Lincoln!
Warm regards,
The Purelia Team
Euneil was a pleasure to work with
Euneil was a pleasure to work with. The time he spent to help rectify the situation was above and beyond any customer service experience I've had in years. I'm old school and the level of service I've received just doesn't happen anymore. Thank you kindly Euneil,
Kerri Quint
10 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Kerri,
What a lovely review to read! Thank you for sharing your experience. We're delighted Euneil went the extra mile to help resolve your concerns and delivered the kind of service that truly stands out. Your trust in Purelia means so much to us, and we'll make sure Euneil knows how much his efforts were appreciated!
Warm regards,
The Purelia Team
The speed and efficiency in which…
The speed and efficiency in which Richmond handled my claim. I only wish other service providers were as kind and efficient as he has been. Thank you Richmond.
10 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi James,
Thank you for your wonderful review! We're so happy Richmond could make the claims process easier with his kindness and efficiency. It's lovely to know you felt well supported! Thank you for trusting Purelia and taking a moment to celebrate his great service. We'll be sure to share your kind words with him!
Warm regards,
The Purelia Team
Purelia must be shipping from China and…
Purlia must be shipping from China because after the tracking app showed the order was labeled, it showed in transit and when you dble click the activity marked, it showed a map of China.
From the time the item shipped tracking showed no estimated delivery time available until til it was out for delivery
Antoinette (my customer support rep) was apologetic, responsive and has the order on the way. She was the most pleasant part of the transaction.
A real must if your business plan includes last mile shippers
26 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Dave,
Thank you for sharing your experience with us! We're sorry for the uncertainty surrounding your shipment, but we're so glad Antoinette made the experience more reassuring with her attentive and caring support. Your patience and kind words mean so much to us!
Warm regards,
The Purelia Team
Was very helpful hearing from Richmond…
Was very helpful hearing from Richmond in my request. Using Purelia has helped me a lot.Thank you for your response to my request
Regards
11 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Dawn ,
Thank you for your kind feedback! We're so glad Richmond was able to assist with your request and that Purelia has been making a positive difference for you. Thank you for your continued trust in Purelia and for sharing your experience with us!
Warm regards,
The Purelia Team
Cath was very nice and helpful
Cath was very nice and helpful . She made my experience a pleasant one. Thank you.
9 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Thomas,
Thank you for your kind review! We're delighted Cath made your experience pleasant with her friendly and helpful support. Your feedback means a lot to our team!
Warm regards,
The Purelia Team
A Experiência Trustpilot
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Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.