The staff at Purelia is second to none. In particular, Advisor Nica Rose stands out providing exceptional customer service. Responses to questions or concerns are promptly addressed and Nica has gone... Ver mais
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Leia as opiniões dos outros
So far I love the product! I reordered and the shipper delivered to my neighbor (who was away for days) and the package was in the 100° sun for days. I opened a bottle and it definitely didn't taste r... Ver mais
A empresa respondeu
Purlia must be shipping from China because after the tracking app showed the order was labeled, it showed in transit and when you dble click the activity marked, it showed a map of China. From... Ver mais
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Was frustrated initially because I was set up for a subscription that I was not aware of. When I got a hold of Claudine, she resolved this issue quickly, professionally, and quite satisfactorily. She... Ver mais
A empresa respondeu
4,8
Excelente
178 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Richmond was great to work with after a…
Richmond was great to work with after a frustrating delivery experience. We’re back on track now and it’s because of Richmonds help.
4 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Jesse,
Thank you for sharing your experience. We’re sorry the delivery process was frustrating, but we’re glad Richmond stepped in, provided the support you needed, and helped get everything back on track.
We truly appreciate your patience and will be sure to share your kind recognition with Richmond!
Warm regards,
The Purelia Team
Jay !
Hi,
Wanted to give a shout out to Richmond as he was extremely helpful and very responsive. He answered all my questions and made me feel comfortable about taking the product. Let the journey begin.
3 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Jay,
Thank you for the wonderful shout-out! We’re delighted that Richmond was responsive, answered all your questions, and helped you feel comfortable and informed as you begin your Purelia journey.
We’ll be sure to share your kind recognition with him. We truly appreciate your trust and hope you have a positive experience!
Warm regards,
The Purelia Team
Antonnette was so efficient and…
Antonnette was so efficient and friendly and resolved my issue asap. Thank you so much!
4 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Jill,
Thank you for taking the time to share your experience! We’re delighted that Antonette was friendly, efficient, and resolved your concern so quickly.
We truly appreciate your kind feedback and will be sure to share your recognition with her!
Warm regards,
The Purelia Team
Efficiency
Richmond was VERY GOOD. The experience was efficient, too.
4 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Francis,
Thank you for sharing your experience! We’re delighted that Richmond provided excellent and efficient support.
We truly appreciate your recognition and will be sure to pass your kind feedback along to him.
Warm regards,
The Purelia Team
Nica Rose Excellent!
Nica Rose , she is great thank you so much for your help.
1 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Richard,
Thank you for the wonderful shoutout! We’re so happy to hear that Nica Rose was able to provide the kind and helpful support you needed.
We’ll make sure she sees your lovely message—it’s always special to know that her efforts were appreciated.
Thank you for choosing Purelia and for taking the time to share your experience!
Warm regards,
The Purelia Team
Quick Response from Purelia
Purelia made a very quick response. We were able to exchange necessary information via email, and I feel as though my concern was taken seriously. Euneil, the Customer Service rep, was very cordial, professional and knowledgeable. He was extremely helpful!
30 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Ruth,
Thank you for sharing such thoughtful feedback! We’re delighted to hear that your concern was handled promptly and that you felt genuinely heard throughout the process.
It’s wonderful to know that Euneil provided the courteous, professional, and knowledgeable support you deserve. We’ll be sure to share your kind recognition with him—it’s always meaningful to know when our team members make a positive difference.
Thank you for choosing Purelia and for giving us the opportunity to assist you!
Warm regards,
The Purelia Team
Nica was very professional and…
Nica was very professional and expedited my concerns. She was amazing. I remain a loyal customer.
2 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Michael,
We’re so grateful you took a moment to share this! It’s wonderful to know that Nica made you feel heard, supported, and taken care of while addressing your concerns.
We’ll gladly pass your kind words along to her. Knowing that her help contributed to your decision to remain a loyal Purelia customer is truly meaningful to our team.
Thank you for continuing to place your trust in Purelia!
Warm regards,
The Purelia Team
Richmond was very professional and helpful.
Richmond was very professional and I could tell that he was sincerely interested in assisting me. He did everything that he could to research the issue and the outcome was very fair. He is the reason that I will be recommending this product to friends.
3 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Margaret,
What a wonderful review to receive—thank you! We’re truly grateful that you took the time to share how Richmond supported you.
It’s lovely to hear that his dedication came through in the way he handled your concern. Taking the time to investigate an issue thoroughly and find a fair solution is exactly the kind of care we hope to provide every customer.
And knowing that your experience has given you confidence to recommend us to your friends is the sweetest compliment! We’ll make sure Richmond sees your kind words—he’ll be so happy to know his efforts made such a lasting impression.
Warm regards,
The Purelia Team
They have excellent customer service…
They have excellent customer service and respond very quickly to any questions or concerns and then immediately resolve those concerns.
Recently I've had excellent customer service from Nica Rose.
2 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Liane,
Thank you so much for taking the time to share such wonderful feedback! We truly appreciate you recognizing our team’s commitment to providing quick, helpful, and caring customer service.
We’re especially delighted to hear that Nica Rose was able to assist you promptly and resolve your concerns right away. Knowing that she made your experience a positive one means so much to us!
We’ll be sure to share your kind words with Nica Rose. Your recognition will mean a great deal to her and the entire team!
Warm regards,
The Purelia Team
I had a little bit of an issue with my…
I had a little bit of an issue with my delivery so I contacted customer support and got help from Antonette. She was very helpful and understanding and resolved the issue for me. I just wanted to say thank you to her😊
1 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Linda,
Thank you so much for sharing your experience and for taking the time to recognize Antonette!
We’re sorry to hear there was a little hiccup with your delivery, but we’re absolutely delighted that Antonette was able to step in, listen to your concern, and get everything resolved for you. Knowing that her kindness and understanding made a difference truly means a lot to us.
We’ll be sure to pass your sweet message along to Antonette. We know it will put a big smile on her face!
Thank you again for your trust and for choosing us. We’re always happy to be here whenever you need us!
Warm regards,
The Purelia Team
Tom was great and handled my issue…
Tom was great and handled my issue promptly
1 de outubro de 2026
Opinião espontânea
Resposta da Purelia
Hi Charles,
Thank you for taking a moment to share your experience! We’re so glad to hear that Tom was able to step in, address your concern promptly, and make things easier for you.
It’s always wonderful to hear when one of our team members turns a concern into a smooth and positive experience. We’ll definitely pass your kind words along to Tom—he’ll be thrilled to know his support made a difference!
We truly appreciate your trust and support.
Warm regards,
The Purelia Team
called customer service and talked to…Cath
I called customer service and talked to Cath. She listened to my problem with my orders, and was very understanding, and helpful. She was thanking me for being polite, and I was thanking her for her politeness. She really impressed me and resolved my problem. I used to work in customer service, myself. I was trained to make customers happy, and to really listen to their problem. Cath did just that for me which is rare these days! Go Cath!
30 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Margaret,
Thank you for sharing such thoughtful feedback! We’re delighted that Cath listened carefully, treated you with kindness and understanding, and resolved the issue with your orders.
Coming from someone with customer service experience, your recognition of Cath’s patience, attentiveness, and professionalism means a great deal. It sounds like you both made the conversation a genuinely positive one!
We’ll be delighted to share your wonderful “Go Cath!” recognition with her. 😊
Warm regards,
The Purelia Team
Trish is the reason I have a good exp.
Trish is the reason I have a good exp., The way it started was however not good. first the order was wrong, I ordered the 2 for 1 at snail mail. You guys made it priority mail and charged me for it, on top of that you sent and extra 3 bottles and charged me for that as well. Now you send them glass bottles in an envelope which broke 3 of the bottles. I took pictures and sent an email on the additional charges I need approve of. it came back undeliverable so I really got nervous that I was getting scammed. Then I get a renewable order when I wasn't even done with one bottle. So I replied to that one and that's when I got Trish and she rectified everything. But like I told her I think it's doing something because I am feeling better. So we'll see at my next doctor check up. Thank you Trish.
17 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Cliff,
Thank you for sharing such detailed and honest feedback. We’re truly sorry for the incorrect order, unexpected priority-shipping and product charges, broken bottles, returned email, and renewal notice. We completely understand why experiencing all of this together made you feel worried and question the order.
We’re very grateful that Trish stepped in, listened carefully, and resolved each concern for you. We’ll make sure she receives your recognition—her ownership and follow-through reflect the level of care you should have received from the beginning.
We’re also reviewing your feedback with our team so we can improve order accuracy, packaging, billing communication, and the reliability of our support channels.
We’re glad to hear you’re having a positive experience with the product so far. Since individual results can vary, please continue discussing any health changes or questions with your doctor at your upcoming checkup.
Warm regards,
The Purelia Team
I had a bad batch and they replaced it…
I had a bad batch and they replaced it with no issues. She was very kind and helpful. I will buy from them again. Customer service was awesome!
27 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Wanda,
Thank you for taking the time to share your experience! We’re sorry the product had an unpleasant taste and didn’t meet your expectations, but we’re glad our team listened to your concern and arranged a replacement without any difficulty.
We take product-quality concerns seriously and will look into the batch you received to help prevent similar issues. It’s wonderful to hear that you were treated with kindness and care throughout the process.
We truly appreciate your confidence in Purelia and are grateful that you would purchase from us again!
Warm regards,
The Purelia Team
Josie was great
Josie was very responsive and kind in her explanation and assistance.
30 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi there,
Thank you for sharing your experience! We’re delighted that Josie responded quickly and provided kind, clear explanations while assisting you.
Thoughtful and attentive support is extremely important to us, and we’ll be sure to pass your lovely recognition along to Josie.
Warm regards,
The Purelia Team
Hada problema with subscription but…
Hada problema with subscription but Trish sorted it out immediately.. very kind and understanding of my situation.. ❤️👍
29 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Chrissy,
Thank you for sharing your experience! We’re sorry there was an issue with your subscription, but we’re delighted that Trish resolved it immediately and treated your situation with kindness and understanding.
We truly appreciate your thoughtful feedback and will be sure to share your lovely recognition with Trish! ❤️👍
Warm regards,
The Purelia Team
Customer Service
I had a complication with my order and Anna quickly resolved it.
29 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Brian,
Thank you for sharing your experience! We’re sorry there was a complication with your order, but we’re delighted that Anna responded quickly and got everything resolved for you.
Providing prompt and dependable support is very important to us, and we’ll be sure to share your kind recognition with Anna.
Warm regards,
The Purelia Team
Broken shipment
I received my shipment and one of the bottles was broken inside the package. I emailed (on a Saturday) and received a response within a very short amount of time. Tom apologized, and immediately sent a new bottle plus one for the trouble. For my first interaction with this company, I would say it was wonderful. Wish all companies would treat their customers this way. Thank you Tom!
19 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Heidi,
Thank you for sharing your experience! We’re very sorry that a bottle arrived broken, especially on your first order with us.
We’re delighted that Tom responded quickly—even on a Saturday—apologized, and immediately arranged a replacement along with an extra bottle for the inconvenience. Turning a disappointing delivery into a wonderful first interaction is exactly the level of care we want to provide.
We truly appreciate your kind words and will be sure to share your recognition with Tom!
Warm regards,
The Purelia Team
Excellent customer service by Tom
Excellent customer service by Tom! I received my shipment and noticed the coloration and smell of the liquid was not the same as my previous orders. I immediately contacted customer service as I was worried. Within minutes Tom responded with reassurance to correct this issue. Thank you Tom for your understanding and quickness with getting this resolved.
29 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Jena,
Thank you for sharing your experience! We completely understand why the unexpected change in color and smell caused concern, and we’re glad you contacted us right away.
We’re delighted that Tom responded within minutes, listened with understanding, and quickly provided reassurance and a resolution. Your feedback is also valuable to our product-quality team, and we’ll be sure to share your kind recognition with Tom.
Warm regards,
The Purelia Team
Outstanding Customer Support from Purelia
Tom at Customer Support gave me all my RMA options clearly and professionally but nice and with care.
Thank you.
Outstanding Customer Support.
Thank you again.. Derek Kay / Previous Customer
29 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Derek,
Thank you for taking the time to share your experience! We’re delighted that Tom clearly explained all your return options while remaining professional, thoughtful, and caring throughout the conversation.
Providing helpful information with a personal touch is very important to us, and we truly appreciate your recognition of Tom’s outstanding support. We’ll be sure to pass your kind words along to him.
Warm regards,
The Purelia Team
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