Purelia Opiniões 

Resposta da Purelia

30/09/2026

Hi Kathleen,

Thank you for sharing your honest experience. We’re truly sorry that your second and third orders arrived in an unacceptable condition and that resolving the issue took so much of your time. We completely understand how disappointing this was after loving your first order, especially with the additional shipping delays.

We’re grateful that Ruby and Euneil responded quickly, treated you kindly, and worked hard to help. We’ll make sure they both receive the recognition they deserve.

Our team will reach out to you personally and ensure this is fully resolved.
We’re also escalating your product-quality feedback for review, as the condition you described is not the experience we want for any customer.

Warm regards,
The Purelia Team

Resposta da Purelia

30/09/2026

Hi Louise,

Thank you for taking the time to share your experience! We’re delighted that our customer care team was friendly, polite, and clear when explaining your order and the available resolution options.

We also appreciate you giving Purelia a try. Since individual experiences can vary, we encourage customers to follow the recommended directions and consult a healthcare professional with any questions about ingredients or personal health needs.

Your thoughtful feedback means a great deal to our team, and we hope you continue to have a positive experience.

Warm regards,
The Purelia Team

Resposta da Purelia

30/09/2026

Hi Oliver,

Thank you for taking the time to share your experience. We completely understand and respect your decision to follow your doctor’s guidance regarding the product.

We’re glad Cath handled your request conscientiously and made it easy for you to begin the return process. Providing clear, thoughtful support during situations like this is very important to us, and we’ll be sure to share your kind recognition with her.

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Tracey,

Thank you for sharing such wonderful feedback! We’re very sorry your bottles arrived broken, but we’re delighted that our team responded quickly, apologized, and arranged a replacement without putting you through unnecessary back-and-forth.

We know how frustrating it can be to receive a damaged order, so it means a great deal to hear that the prompt replacement and tracking updates left you feeling fully supported. We truly appreciate your patience and hope you have a great experience with Purelia!

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Dana,

Thank you for sharing your experience! We’re sorry the unexpected subscription renewal caused concern, especially when you wanted time to try the product before deciding whether to continue.

We’re delighted that Nica responded almost immediately, listened with understanding and kindness, and resolved everything within ten minutes. That’s exactly the kind of prompt, personal support we want our customers to receive.

We’ll be sure to share your thoughtful recognition with Nica!

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Roma,

Thank you for taking the time to share your experience! We’re glad Richmond listened carefully and canceled your subscription immediately, making the process simple and stress-free.

Responding promptly and respecting our customers’ decisions are very important to us, so it’s wonderful to know that his support left you feeling heard. We’ll be sure to pass your kind feedback along to Richmond!

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Pam,

Thank you for taking the time to share your experience! We’re sorry the subscription and unexpected shipment caused confusion, especially while you still had bottles remaining from your first purchase.

We’re glad our team responded personally, corrected the charge quickly, and found a resolution that worked for you. We also appreciate your honest feedback, as it helps us improve how clearly subscription details are communicated.

It means so much to hear that you enjoy Purelia and would purchase from us again. We look forward to serving you whenever you’re ready!

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Yvette,

Thank you for sharing your experience! We’re sorry there was an issue with your order, but we’re delighted that Lincoln helped track it down and made sure everything was resolved for you.

It’s wonderful to know that his support gave you the chance to enjoy your product with peace of mind. We’ll be sure to share your kind recognition with Lincoln—your feedback will mean a great deal to him! 😊

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Eugene,

Thank you for sharing such heartfelt feedback! We completely agree that Anna is an incredible part of our team, and we feel very fortunate to have someone who brings so much compassion and care to every customer interaction.

Your kind words will mean a great deal to her, and we’ll be delighted to make sure she receives your wonderful recognition.

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Evan,

Thank you for taking the time to share your experience! We’re sorry there was a mix-up with your order, but we’re delighted that Tom stepped in immediately and got everything corrected for you.

It’s wonderful to hear that you found the entire team kind, helpful, and resourceful. Your decision to continue doing business with Purelia means a great deal to us, and we’ll be sure to share your recognition with Tom and the team!

Warm regards,
The Purelia Team

Resposta da Purelia

Actualizada a 29/09/2026

Hi George,

Thank you for taking the time to share your experience! We’re so glad our advisor was understanding and gave you the time and flexibility to evaluate Purelia before making a decision about your subscription.

Just a small clarification—the advisor who assisted you was **Richmond**. We’ll be sure to share your thoughtful recognition with him!

We truly appreciate your feedback and hope you continue to have a positive experience with Purelia.

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Isaac,

Thank you for sharing your honest experience. We’re truly sorry that your initial order never arrived and that your earlier contacts did not lead to a timely resolution. We completely understand why the lack of progress left you feeling worried and unheard.

We’re grateful that Richmond stepped in, investigated the situation quickly, clearly explained your options, and made you feel valued throughout the process. That is the level of care you should have received from the beginning.

We’ll be sure to share your kind recognition with Richmond, and we’ll use your feedback to improve how missing-order concerns are followed through and resolved.

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Mike,

Thank you for the amazing five-star feedback! We’re thrilled that Euneil answered your questions, addressed your concerns, and shared the knowledge you needed to feel confident in your experience with Purelia.

It’s wonderful to hear that you gave the product a try through our 60-day guarantee, ended up loving it, and plan to order again. We’ll be delighted to share your enthusiastic recognition with Euneil—your kind words will mean a great deal!

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Sharon,

Thank you for sharing this wonderful update! We’re sorry your order took longer than expected, but we’re delighted that Richmond and the team worked together to resolve the issue and make sure it finally reached you.

We truly appreciate your patience and kind recognition. We’ll be sure to pass your heartfelt thanks along to Richmond and everyone involved. We hope you enjoy beginning your Purelia routine, and we wish you a positive experience!

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Oneidi,

Thank you for sharing your experience. We’re sorry there was an issue with your bottles, but we’re glad our team responded quickly, treated you kindly, and resolved the concern.

We appreciate you bringing this to our attention. Feedback like yours helps us monitor product quality and improve the experience for our customers.

Warm regards,
The Purelia Team

Resposta da Purelia

29/09/2026

Hi Gary,

Thank you for taking the time to share your experience! We’re delighted that Richmond supported you from start to finish and helped bring your concern to a successful resolution.

It means a great deal to hear that his service left you feeling confident about choosing Purelia again in the future. We’ll be sure to share your thoughtful recognition with Richmond—your kind words will mean so much to him and our entire team.

Warm regards,
The Purelia Team

Resposta da Purelia

26/09/2026

Hi Duanie,

Thank you for taking the time to share such thoughtful feedback! We understand how stressful it can be when a package goes missing, especially when getting timely help with an online purchase isn’t always easy.

We’re delighted that Tom responded within minutes, investigated what happened, and made you feel heard and cared for throughout the process. That personal attention is exactly what we want every customer to experience.

We’ll be sure to share your wonderful recognition with Tom. Your kind words will mean a great deal to him and our entire team!

Warm regards,
The Purelia Team

Resposta da Purelia

25/09/2026

Hi Michael,

Thank you for taking the time to share your experience. We’re very sorry your first shipment never arrived, but we’re glad our team responded immediately and corrected the issue for you.

It’s wonderful to hear that Nica Rose was kind, helpful, and made a frustrating situation feel much easier. Providing prompt and caring support when something goes wrong is extremely important to us, and we’ll be sure to share your kind recognition with her.

We truly appreciate your patience and your thoughtful feedback!

Warm regards,
The Purelia Team

Resposta da Purelia

25/09/2026

Hi Maureen,

Thank you for bringing this to our attention. We’re truly sorry for the frustration caused by the subscription cancellation process and the unexpected international return requirements. We understand why learning about the shipping and customs costs only after ordering would feel misleading and upsetting.

We want to make this right without putting you through any further return steps. Our team will reach out to you personally. You will not need to ship the product back, pay any return fees, or send anything back—you’re welcome to keep the order.

We’re also reviewing your feedback with our team because our subscription terms, fulfillment details, and return process should be communicated clearly before a customer purchases.

Warm regards,
The Purelia Team

Resposta da Purelia

24/09/2026

Hi Cara,

Thank you for taking the time to share your experience! We’re sorry there was a problem with your order, but we’re delighted that Tom went above and beyond to find a solution that left you completely satisfied.

His patience and commitment to working through the issue reflect the level of care we want every customer to receive. We’ll be sure to share your wonderful feedback with him!

Warm regards,
The Purelia Team