The staff at Purelia is second to none. In particular, Advisor Nica Rose stands out providing exceptional customer service. Responses to questions or concerns are promptly addressed and Nica has gone... Ver mais
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Leia as opiniões dos outros
So far I love the product! I reordered and the shipper delivered to my neighbor (who was away for days) and the package was in the 100° sun for days. I opened a bottle and it definitely didn't taste r... Ver mais
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Was frustrated initially because I was set up for a subscription that I was not aware of. When I got a hold of Claudine, she resolved this issue quickly, professionally, and quite satisfactorily. She... Ver mais
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Purlia must be shipping from China because after the tracking app showed the order was labeled, it showed in transit and when you dble click the activity marked, it showed a map of China. From... Ver mais
A empresa respondeu
4,8
Excelente
179 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
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Great customer service!
Had a problem with my order and TOM went above and beyond to help me find a solution that satisfied me! Great customer service. He worked with me to find a solution until I was happy.
23 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Cara,
Thank you for taking the time to share your experience! We’re sorry there was a problem with your order, but we’re delighted that Tom went above and beyond to find a solution that left you completely satisfied.
His patience and commitment to working through the issue reflect the level of care we want every customer to receive. We’ll be sure to share your wonderful feedback with him!
Warm regards,
The Purelia Team
Cath was amazing
Cath was amazing. I would work with her forever!
23 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Jessica,
Thank you for this wonderful review! We’re thrilled that Cath made such a lasting impression and provided an experience that left you wanting to work with her again.
Your kind words mean so much to our team, and we’ll be delighted to share your amazing feedback with Cath!
Warm regards,
The Purelia Team
I received a bottle of liver support,it…
I received a bottle of liver support,it was a diffrent taste and smell and color,I reached out to support team and to say the least they where all over it!!!
We all know stuff happens and a bad one slipped through the cracks but they are making it right have been in constant contact.
GREAT JOB GUYS AND THANKS.
22 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Chris,
Thank you for your patience and for giving us the opportunity to address your concern. We truly appreciate your kind words about our support team and are glad that you felt heard and kept informed throughout the process.
Product quality is extremely important to us, and we appreciate you bringing the differences in taste, smell, and color to our attention so our team could review them properly.
Thank you again for your understanding and feedback.
Warm regards,
The Purelia Team
Excdellent customer service provided by…
Excdellent customer service provided by members Lincoln in getting a replacement for a broken bottle.
21 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Robert,
Thank you for sharing your experience! We’re sorry that one of your bottles arrived broken, but we’re delighted that Lincoln provided excellent support and quickly helped arrange a replacement.
We appreciate your patience and will be sure to share your kind recognition with Lincoln. We’ll also continue working to improve our packaging so orders arrive safely.
Warm regards,
The Purelia Team
Lou was very helpful and explained my…
Lou was very helpful and explained my options and found a solution for me. She was very good at selling you product and service and asked for continued business as a good representative should (I'm in sales, too). She was pleasant and helpful. Her language skills are excellent. Promote her! 😊
22 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi there,
Thank you for taking the time to share such thoughtful feedback! We’re delighted that Lou clearly explained your options, found a solution that worked for you, and made the conversation both pleasant and helpful.
Coming from someone with sales experience, your recognition of her communication skills, product knowledge, and dedication to building lasting customer relationships means a great deal. We’ll be very happy to share your kind words—and your recommendation for a promotion—with her! 😊
Warm regards,
The Purelia Team
I spoke to Lincoln over a concern
I spoke to Lincoln over a concern. He dealt with it immediately and efficiently.
21 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Kevan,
Thank you for taking the time to share your experience! We’re delighted that Lincoln addressed your concern immediately and handled everything efficiently.
Providing prompt and dependable support is very important to us, so it’s wonderful to know that Lincoln was able to make a positive difference. We’ll be sure to pass your kind feedback along to him.
Warm regards,
The Purelia Team
Trish & Tom did an outstanding job…
Trish & Tom did an outstanding job recovering from what I thought was a scam. Expedited delivery took 2 weeks with no clear indication of ETA. Both Trish and Tom handled this extremely professionally with continuous communication that made me feel much better. They are your best!
19 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Vince,
Thank you for sharing your honest experience. We’re truly sorry that expedited delivery took two weeks and that you weren’t given a clear arrival estimate. We completely understand why the delay and lack of visibility made you question the order.
We’re grateful that Trish and Tom stayed in close communication, handled your concerns professionally, and helped restore some confidence in your experience. We’ll make sure they both receive your wonderful recognition.
We’re also listening to your feedback and will use it to improve our shipping communication and delivery expectations.
Warm regards,
The Purelia Team
Cath helped me differentiate which…
Cath helped me differentiate which Purelia to purchase on Amazon so I could purchase their Purelia and not a counterfeit. Next time I will be purchasing direct from Purelia to avoid fakes and scams. Their Purelia on Amazon has a different label. It will have Purelia in all Caps, and will say Liver Support not Liver Restore. On their website it will have a captial P and small caps for urelia and will say Liver Restore. The counterfeit Purelia on Amazon will look just like the real Purelia. Regardless the real Purelia is at officialpurelia. Now I am going to tell you about a benefit I never expected from Purelia. I purchased Puelia for my Liver. I also have Lymph Edema in both legs below the knee. Lower Leg. My Legs are huge. With Leg Ulcers. I have already had Vascular Surgery. They are still big. After Day 3 Taking Purelia. At night, frequent Urination. The next morning, Lymph Edema gone in both legs. Leg Ulcers healing. I did not purchase Purelia for this or expect this, After years of suffering with this it was gone in 3 days. I go to a Gym almost every day. Cardio and Weights and still I had the Lymph Edema. Purelia eradicated it in only 3 days. We are talking about 25 years of this and no solution, not even vein surgery. Purelia fixed this in 3 days.
13 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Steven,
Thank you for taking the time to share such detailed feedback. We’re glad Cath helped you understand how to identify Purelia’s official purchasing channels and gave you the clarity needed to shop with greater confidence.
We understand your concerns about unauthorized or potentially misleading listings online. For the most reliable product and order information, customers can purchase directly through **officialpurelia.com** or contact our support team to verify a listing before buying.
We’re also sorry you experienced difficulties submitting your review on Trustpilot. While we don’t control their platform, we truly appreciate your persistence in sharing your experience and helping other customers make informed decisions. We’ll be sure to pass your kind words along to Cath.
Warm regards,
The Purelia Team
Thank you
Well initially I felt a bit disgruntled as my order has taken longer than expected to be delivered, nonetheless after reaching out to support staff the promptness of the reply was nothing short of amazing and then on top of that i was emailed by a wellness advisor Antoinette (nice to put a name to it) which gave it a bit of a personal touch, and her response to my email was absolutely. Phenomenal and extremely professional. Thanks to all involved
21 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Alan,
Thank you for taking the time to share your experience with us. We’re sorry your order took longer than expected to arrive and understand how frustrating the initial delay must have been.
We’re delighted that our support team responded promptly and that Antonette’s personal, professional assistance helped turn the experience around. Providing customers with thoughtful, human support is extremely important to us, and we’ll be sure to share your wonderful feedback with her.
We also appreciate your patience and will continue working to improve our delivery experience and communication.
Warm regards,
The Purelia Team
Amazing customer service
Amazing customer service! Lincoln responded quickly and resolved my shipping issue immediately
20 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Traci,
Thank you for sharing your experience! We’re delighted that Lincoln responded quickly and resolved your shipping issue right away. Providing prompt and dependable support is extremely important to us, so it’s wonderful to hear that he made such a positive impression.
We truly appreciate your kind words and will be sure to share your recognition with Lincoln!
Warm regards,
The Purelia Team
Outstanding customer service
Outstanding customer service. Nica was awesome. Fast and friendly. Thank you for making my experience excellent!
Mike Porto
18 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Mike,
Thank you for taking the time to share your experience! We’re delighted that Nica provided fast, friendly, and outstanding support that made your experience with Purelia an excellent one.
We truly appreciate your kind feedback and will be sure to pass your recognition along to Nica. Comments like yours mean a great deal to our team!
Warm regards,
The Purelia Team
Trish the Wellness Advisor was…
Trish the Wellness Advisor was outstanding and responsive after a terrible experience with the company.
19 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Tyler,
Thank you for sharing your honest feedback. We’re truly sorry that your overall experience with Purelia was so disappointing. Although we’re glad Trish was responsive and provided the outstanding support you deserved, we recognize that you should have received that level of care from the very beginning.
We’ll be reaching out to you personally and make sure your concerns are fully addressed. We’re listening to your feedback and will use your experience to identify where we need to improve.
Warm regards,
The Purelia Team
Outstanding customer service
I had an issue with my account, where I inadvertently ordered under subscription instead of "buy once".
Richmond fixed the issue, so that I can order as needed. This was resolved immediately.
Richmond provided outstanding customer service.
19 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Laura,
Thank you for taking the time to share your experience with us! We understand how easy it can be to accidentally select the subscription option when you intended to make a one-time purchase, and we’re sorry for any concern or confusion this may have caused.
We’re delighted that Richmond responded promptly, corrected the issue with your account, and made sure you can now order only when it’s convenient for you. Providing quick, attentive, and personalized support is very important to us, so it’s wonderful to know that Richmond delivered an outstanding experience.
We truly appreciate your kind feedback and will be sure to share your recognition with him!
Warm regards,
The Purelia Team
Customer Service Rocks!
My 30-year old daughter had an annual physical with bloodwork a few weeks ago. She's been told she has a "fatty liver." Randomly, an ad on Facebook for Purelia popped up. The ad claims complete healing of the liver and that there is a 60-Day Money Back Guarantee. I ordered 5 bottles. I was skeptical because I have tried this with other companies now and then and the biggest problem is that they claim you can cancel, you can get a money=back and all you have to do is contact Customer Service, only to find that no one ever answers the phone or the email just goes nowhere. But with Purelia, almost immediately after I ordered the 5 bottles, I got the receipt for the purchase and it showed that there was an additional $50 charged for an additional product I had not chosen. I jumped in and immediately and sent an email to Purelia's customer service. Within 15 minutes, 15 minutes!, I got an instant reply stating that they would refer it to a department and someone would get back t me. I thought, oh, no, here we go, the "hurry and wait," and the "we're processing it" all over again. NOT SO! Another 15 minutes went by and I happen to be out running an errand when I checked my bank balance. That $50 charge had immediately been returned to me! Within 30 minutes of it happening! LOUISE G. from Customer Service had jumped right in, took care of the mistake and my refund was safely back in my hands. She also assured me that I would have the 60-day Money Back Guarantee and was gracious enough to offer to oversea any difficulties I might have in future. I don't expect to have any difficulties and if I do, I am comforted in knowing that LOUIS G. will be there to support me.
4 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Kate,
Thank you for such a thoughtful review! We're so glad your daughter's health journey brought you to Purelia, and we really appreciate you giving us a chance despite some rocky experiences with other companies before.
We're thrilled Louise jumped in so quickly to catch and fix that charge — and glad she could reassure you about our 60-Day Money Back Guarantee too. That's exactly the kind of support we strive for.
We'll be sure to pass your kind words along to Louise — it'll mean a lot to her!
Wishing your daughter good health, and thank you for choosing Purelia.
Warm regards,
The Purelia Team
I had placed an order and later found…
I had placed an order and later found that this item wasn't right for me. Tom was very helpful in getting my order cancelled and very helpful in assisting me with obtaining a refund.
18 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Ernesto,
Thank you for your feedback! We're so glad Tom was able to step in and take care of everything for you quickly and smoothly.
We'll be sure to let him know how much you appreciated his help!
Thank you for giving Purelia a try — we hope to welcome you back in the future.
Warm regards,
The Purelia Team
I appreciate Tom and Customer Service
I want to say that there was a little confusion on when I placed my order but talking through the email that’s provided was very beneficial and it led me to a nice fellow named Tom, who is very conscientious and cared about my concern. He even complimented me on how I phrased it for him to understand, and he took action as a business owner for over 40 years Customer Service is very important and I’m so glad that this company has a person like Tom handling that department because he did an amazing job. Thank you Tom. Really appreciate you have a good day.
18 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi William,
Thank you so much for taking the time to share this! It really means a lot to hear from someone with over 40 years of business experience that our customer service made a genuine impression — that's high praise coming from you.
We're so glad the mix-up around your order got sorted out, and that Tom was able to walk through it with you clearly and thoughtfully. His attentiveness and care are exactly what we hope every customer experiences with us.
We'll be sure to let Tom know how much his help meant to you — I know it'll make his day.
Thanks again for your kind words and for choosing Purelia. Have a great day!
Warm regards,
The Purelia Team
EXCELLENT SERVICE
PROMPT AND PROFESSIONIONAL SERVICE BY ANTONETTE!
18 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Edward,
We love a good short review! Thank you for calling out Antonette's prompt and professional service — it's exactly the kind of experience we want every customer to walk away with.
I'll be passing this along to her personally; she'll really appreciate knowing it stood out to you.
Thanks so much for choosing Purelia!
Warm regards,
The Purelia Team
Antonette was extremly helpful in…
Antonette was extremly helpful in resolving a problem with my order, with her help I was able to complete the transaction sucessfully,
Thank you vary much,
Regards,
John
17 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi John,
Thank you for taking the time to share your experience with us! We’re sorry you encountered an issue with your order, but we’re delighted that Antonette was able to guide you through the process, resolve the problem, and help you complete your transaction successfully.
Providing helpful and attentive support is very important to us, so it’s wonderful to know that Antonette made a positive difference. We’ll be sure to share your thoughtful feedback and appreciation with her.
Warm regards,
The Purelia Team
Great customer service
I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right away. I had one other inquiry and contacted Tom right away. He responded very quickly, and I think their customer service is fantastic.
7 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Patsky,
Thank you for sharing your experience with our team. We’re pleased that we were able to assist and make the situation easier for you.
Your support and thoughtful feedback are truly appreciated. We’re committed to making every interaction with Purelia as smooth and helpful as possible.
Warm regards,
The Purelia Team
Tom was outstanding
Tom was so prompt, courteous and knowlegable! He addressed my concerns. He is an excellent solutionist.
16 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Elena,
We’re grateful that you took a moment to share your experience with us. Feedback like yours is a wonderful encouragement to our team and reinforces the importance of providing thoughtful support to every customer.
Thank you for your trust in Purelia and for giving us the opportunity to assist you.
Warm regards,
The Purelia Team
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