One Empire Opiniões 422

Lovely customer service, quick responses. Fixed the problem straight away. Love their lingerie! And good prices 🩷

As a consumer who values transparency and fair treatment, it's disheartening to recount my experience with One Empire Sleep. My initial excitement upon receiving my order quickly turned into frustration and disappointment. Despite diligently consulting their size chart, the clothing I received was egregiously undersized.

Upon reaching out to their customer service, I was met with a dismissive response that offered store credit or exchanges as the only remedy. This would have been acceptable had I not been at the top end of their size range already. Their suggestion to use their made-to-order option, which comes with a significant price hike, felt like a thinly veiled attempt to exploit my predicament for further profit.

Despite my insistence that neither option was suitable for me, they adamantly stuck to their policy, disregarding my rights as a consumer outlined by both the ALC and ACCC. Seeking legal counsel confirmed that my case was indeed aligned with my ACCC rights to a refund, yet One Sleep Empire remained obstinate in their stance.

Adding insult to injury, the quality of their garments did not justify the exorbitant prices or the hassle of dealing with their inadequate customer service. One item, purportedly designed for a D cup, couldn't even accommodate my friend who is a B cup.

In summary, One Empire Sleep not only fails to deliver on their promises of accurate sizing but also demonstrates a blatant disregard for consumer rights and satisfaction. I would strongly advise against patronizing this brand, as their deceptive practices and poor customer service overshadow any potential appeal their products may have.

Such beautiful lingerie and amazing quality! Such good service I would highly recommend 😊

Fast delivery and great products

Fast shipping and good quality

Great customer service when Aus Post delayed my order.

Ahhh finally found a lingerie set that is true to size and fits like a glove in all places !!! I’m a D/E cup and a medium fits perfectly, i’ve never had a lingerie body suit fit and my cup size . In love !! Excited to purchase more😍

These are the most luxurious, affordable lingerie! The pieces, their prices, the website ease of use and the customer service were exceptional. Will 100% be recommending One Empire to everyone I know.

Great quality beautiful set!! The embroidery and straps are high quality and the straps are all adjustable which is great to fit whatever body shape. True to size with wiggle room, exactly what was pictured and felt great on. Easy customer experience. Only annoyance was the shipping time (3+ weeks and I’m in NZ) but that’s on Aus Post as my order was packed and dispatched within a day so that’s just an Aus Post issue.

The product was great and although I unfortunately had to return it, the process was made extremely easy. Unfortunately I couldn’t get a refund only store credit which although I may use is not ideal.

Love my set!
Beautiful detailing.

Would love the option to choose the two pieces in seperate sizes. But happy with my purchase xx

Wonderful experience, love my new one piece bodysuit, Very good with communication and was very fast shipping. Will definitely be getting more pieces! ❤️

Absolutely love my set I reserved, fits so well on a small chest and so flattering. Couldn’t be happier 🩷🩷

This company is a SCAM.

1. I never received a set that I paid for while they sent the rest of the order. No explanation as to why and then I just never received the set. $60 down the drain.

2. Terrible fits on the bras but not able to refund, only exchange items, which is kind of fine BUT I am being refunded for less than the price I purchased these items. How tf does that work?

3. I have contacted them about all of these issues and all I have been told is that my exchange for the bras that visibly wouldn't fit has been processed.

Completely terrible. I just wasted $150

I ordered some lingerie for my wife and a few items were wrong, not only did they let us keep the incorrect items they sent out our entire correct order in 24 hours! Best experience with customer service and my wife is very happy with the quality. Thanks guys. Will order again.

Love the quality of the sets & amazing for the price!
Received one set that had a few defects & straight away they sent me a new one. Love how quick they respond. Will definitely order again!

Fast shipping and the quality is so beautiful!

Good pics and description in website and easy to order. Very welcoming email after order placed. The set I ordered was Evie and could not be happier with it. Good quality and has a bit of stretch so it fits nicely. I order the L after seeing someone else's description which I estimate to be a 10-12. Order arrived quick also. Can't wait to order more sets!

Very quick turn around and the garments are comfortable and the small is just small enough to fit me, though one garment was a tiny bit loose on either side under the arms, but the other two were a great fit, comfortable and look great.