Fantastic customer service. Bought a bike for my granddaughters birthday but I forgot to put the property name on the address so it got returned to them. They emailed me wondering why and I asked them... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
1st delivery came damaged - box and items inside, ok not e-bikes fault and replaced after sending bike back. second bike arrived same poor quality finish on transfers as 1st bike. Instructions were sh... Ver mais
Bought an ADO e-bike from e-bikes direct and after 200km the bottom bracket failed and the bike was unripe-able. Although e-bikes direct responded and helped get a replacement from ADO, they wouldn't... Ver mais
Absolutely fantastic company and staff! Bought two Basis Osprey folding ebikes which in their own right a superb bikes - Highly Recommended, 5 star bikes. David and sidekick Josh are top notch guys... Ver mais
Informações sobre a empresa
Escrito pela empresa
E-Bikes Direct Outlet was born from our founder company specialising in Electric Bikes, offering all things leisure across the UK
Informações de contacto
Units 11-13 Park Farm, , Junction Road, tn32 5xa, Bodiam, Reino Unido
- 01580 830959
- customerservice@e-bikesdirect.co.uk
- outlet.e-bikesdirect.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 20% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very pleased with the communication in…
Very pleased with the communication in these difficult times - Davey J was very helpful and made sure my bike arrived (after the first order was lost by the courier! - Recommended !..........Nice Bike for good price.......
Excellent service and fantastic product!!
Purchased the DOLU 4 in one swing and slide set for my 19 month old Daughter.
Lovely product and my daughter loves it so much! Making her days indoors more tolerable! E-Bikes Direct delivered this product so quickly!
If anyone is wondering if they should use this E-Bikes Direct, I can 100% guarantee you will receive EXCELLENT customer service, with good quality items! which we all know of very hard these days! So thank you Davey for helping me out with my queries! I felt I received brilliant service!!!
Exceptional 1st class service!!!
Exceptional 1st class service!!!! Bought 2 adult bikes...had a small problem where a part was damaged due to transit...not only sent replacement part but also gave me a small refund for the my troubles! Recommend to all!!!!!
Wonderful communication & help from…
Wonderful communication & help from these guys for a good product. Well recommend
Brilliant customer service
Bought a flush toilet potty from here, originally it arrived damaged but the customer service was amazing I received a new flush potty and my boy loves it, sounds very similar to my toilet upstairs.
Excellent and very friendly customer service
Sorted any issue I had straight away. I will definitely buy from these guys/gals again
Thank you very much for a very easy pleasant transaction. A*** sellers
Ordered an amazing unicorn car from…
Ordered an amazing unicorn car from this company via eBay on Saturday, dispatched Monday, arrived a day early on the Tuesday. Lovely quality car which my little girl loves and my family are all enjoying pushing her around in! Would recommend / order again :)
What a great seller!!! 5 Star trusted.😁
What a great seller, I found the same bike I wanted on alternative site who had poor reviews, so i email E-Bikes Direct, they not only matched the price but beat the price by an extra 7%. Saving me £26😁
Their service was very quick and reliable with free delivery, bike arrived within 48hrs of payment.
Their communication are quickly and precise and even supply phone number for queries.
Can't recommend them enough.
Byocycle FDXL from e-bikes direct
Purchased a new Byocycle FDXL folding bike, it looks like a cross between a mountain bike and a commuter bike.
The service and email replies from Garf have been top notch, shame that can't be said about parcel farce .
Would happily buy from them again, thanks guys
This review is not directed at the…
This review is not directed at the staff of this company but is directed at the MANAGING DIRECTOR. Had to buy a new hub for my Oxygen bike. Dealing with the MD at there company premises in notice the guy was talking very loudly, almost shouting. At the time I thought he must be a bit deaf, until another customer arrived and his demeanour completly changed.
Never did understand what his problem was so I put it down to some sort of issue he had. Who knows !.
When the first hub / wheel arrived I was there when the box was opened, low and behold the power cable coming from the hub was damaged, I looked at said MD who didn't look happy at all. Oh well I thought. But inside I was cracking up, ha ha ha ha ha.
Did get another wheel eventually, all good.
1st delivery came damaged
1st delivery came damaged - box and items inside, ok not e-bikes fault and replaced after sending bike back. second bike arrived same poor quality finish on transfers as 1st bike. Instructions were shocking, bike was for 5 year old daughter which iu put together on xmas eve, took 4 hours and still the fittings dont work, took to halfords and they said the parts werent compatible. She still hasnt ridden it after 2 weeks. Never again buying a bike online.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








