Passfly Opiniões 23

Resposta da Passfly

Há 4 dias

Hello Esther,

We are sorry to hear about your experience and understand your frustration.

Our service may include an initial fast-track purchase followed by a subscription, with the pricing, renewal terms, and cancellation conditions clearly presented during the checkout process before payment is confirmed. We regret that this was not clear in your case.

We also understand your concern regarding the timing of the subscription charge and your request for a refund. To properly review your situation and verify what happened on your account, we need to access your booking details.

Please provide:

Full name
Email address used for the purchase
Approximate date of the transaction
Last 4 digits of the payment card used

Once we receive these details, our team will investigate your case and provide you with a clear response.

Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)

Resposta da Passfly

Há 4 dias

Hello,

We are sorry to read about your experience and understand your frustration.

Our service may include an initial fast-track offer followed by a subscription, whose pricing, terms, and renewal conditions are presented during the purchase process before payment is confirmed. We regret that this was not clear in your case, and we also understand your concern regarding the service not meeting expectations at the time of use.

To review your situation in detail and investigate the charges you mentioned, we will need to locate your account. Please provide the following information:

Full name
Email address used during the purchase
Approximate date of the transaction
Last 4 digits of the payment method used

With these details, our support team will be able to identify your file and provide you with a clear update on your case.

Kind regards,
Customer Support Team
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00)

Resposta da Passfly

Há 4 dias

Ciao,

ci dispiace per la tua esperienza e comprendiamo il tuo disappunto.

Il servizio può includere un’offerta iniziale seguita da un abbonamento, le cui condizioni, tariffe e modalità di rinnovo vengono presentate durante il processo di acquisto prima della conferma del pagamento. Per verificare la tua situazione e aiutarti correttamente, abbiamo bisogno di alcune informazioni:

Nome e cognome
Email utilizzata durante l’acquisto
Data approssimativa della transazione
Ultime 4 cifre del metodo di pagamento utilizzato

Con questi dati potremo individuare il tuo dossier e assisterti nel modo più preciso possibile.

Cordiali saluti,
Servizio Clienti passfly.co
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)

Resposta da Passfly

23/03/2026

Bonjour Richard Boote,

Nous avons pris connaissance de votre expérience et nous regrettons sincèrement que la structure de notre offre n'ait pas été perçue avec la clarté que nous nous efforçons de garantir. Nous tenons à vous apporter des précisions sur le fonctionnement de notre service en toute transparence.

Un accompagnement complet, pas seulement un achat ponctuel
La plateforme passfly.co est conçue comme un écosystème de services premium. Au-delà d'une prestation unique, nous fournissons des outils d'analyse, des graphiques de performance et des contenus experts pour accompagner nos utilisateurs. C’est pour permettre une découverte complète de ces fonctionnalités que nous proposons une période d'essai initiale, permettant à chacun d'évaluer la valeur ajoutée de nos services avant de confirmer un engagement.

Transparence et consentement
Nous attachons une importance capitale à la clarté de nos tarifs. Les conditions de cette offre d'essai, ainsi que les modalités de l'abonnement de 29,90 € en l'absence de résiliation durant ce délai, sont indiquées de manière explicite sur nos pages de paiement. Notre objectif est de garantir un choix éclairé pour chaque utilisateur.

Mesures de conciliation immédiates
Afin de résoudre cette situation rapidement et de prouver notre bonne foi, nous avons pris les dispositions suivantes :

Remboursement intégral : Le prélèvement correspondant à l'abonnement a été intégralement remboursé ce jour sur votre mode de paiement initial.

Clôture définitive : Votre compte est officiellement résilié et aucun prélèvement futur ne pourra être effectué.

Nous espérons que cette réactivité et ce geste commercial témoignent de notre professionnalisme. Si cette solution vous apporte satisfaction, nous vous serions reconnaissants de bien vouloir reconsidérer votre évaluation et de modifier votre note sur Trustpilot pour refléter la qualité de notre service client.

Nous restons à votre entière disposition pour tout complément d'information :

📧 Support client : contact@passfly.co

📞 Ligne directe : +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)

Bien cordialement,

La Direction de la Relation Client
passfly.co

Resposta da Passfly

23/03/2026

Bonjour,

Nous avons pris connaissance de votre signalement avec la plus grande attention. Nous regrettons sincèrement que la structure de notre offre n'ait pas été perçue avec la clarté que nous nous efforçons de garantir et nous tenons à vous apporter des précisions essentielles sur nos services.

La mission et la pédagogie de passfly.co
Notre plateforme ne se limite pas à une prestation ponctuelle ; elle constitue un écosystème d'accompagnement complet. Nous fournissons des outils d'analyse, des graphiques de performance et des contenus experts pour guider nos utilisateurs au quotidien. C’est pour permettre une découverte exhaustive de ces fonctionnalités que nous proposons une période d'essai initiale. Cette étape est conçue pour que chaque utilisateur puisse évaluer la valeur ajoutée de nos services avant de confirmer un engagement.

Transparence et Conformité
Soyez assuré que la transparence est au cœur de notre charte éthique. Les conditions relatives à la période de test, ainsi que les modalités de l'abonnement en l'absence de résiliation durant ce délai, sont indiquées de manière explicite sur nos pages de paiement. Nous mettons un point d'honneur à respecter les standards de protection des consommateurs afin de garantir un consentement libre et éclairé.

Résolution immédiate de votre dossier
Afin de témoigner de notre bonne foi et de notre professionnalisme, nous avons pris les dispositions suivantes :

Remboursement intégral : Un virement correspondant à la totalité des sommes prélevées (soit le montant total de plus de 80 £ évoqué) a été ordonné ce jour vers votre mode de paiement initial.

Clôture définitive : Votre abonnement est officiellement résilié et aucun prélèvement futur ne pourra avoir lieu.

Nous espérons que cette réactivité et ce geste commercial sauront vous convaincre de notre intégrité. Si cette solution vous apporte entière satisfaction, nous vous serions reconnaissants de bien vouloir reconsidérer votre évaluation et de modifier votre note sur Trustpilot pour refléter l'efficacité de notre service client.

Notre équipe reste à votre entière disposition pour tout complément d'information :

📧 Support client : contact@passfly.co

📞 Ligne directe : +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)

Bien cordialement,

La Direction de la Relation Client
passfly.co

Resposta da Passfly

23/03/2026

Voici une proposition de réponse structurée et rassurante pour l'avis de Scott Fenton, en mettant l'accent sur la résolution immédiate pour l'inciter à modifier sa note.

Proposition de réponse pour passfly.co
Objet : Résolution immédiate de votre demande – Scott Fenton

Bonjour Scott Fenton,

Nous avons bien pris connaissance de votre message et nous regrettons sincèrement que votre expérience initiale sur notre plateforme n'ait pas été à la hauteur de vos attentes. Nous tenons à vous apporter une réponse claire et professionnelle pour lever toute inquiétude.

Un écosystème de services numériques
Notre plateforme passfly.co est conçue comme un espace d'accompagnement expert. Au-delà d'une prestation ponctuelle, nous fournissons des outils d'analyse, des graphiques de performance et des contenus exclusifs pour guider nos utilisateurs. C’est pour permettre une découverte complète de ces outils que nous proposons une période d'essai initiale, permettant à chacun de tester la valeur de nos services avant de confirmer un abonnement.

Transparence et engagement de service
La transparence est le pilier de notre charte éthique. Les conditions liées à cette période de test, ainsi que le passage à l'abonnement en l'absence de résiliation durant ce délai, sont indiqués sur nos pages de paiement afin de garantir un choix éclairé à chaque étape.

Actions immédiates pour votre satisfaction
Soucieux de la satisfaction de nos utilisateurs et dans un esprit de conciliation, nous avons pris les dispositions suivantes :

Remboursement intégral : Un virement correspondant à l'intégralité des frais prélevés a été ordonné ce jour vers votre mode de paiement initial.

Clôture définitive : Votre compte et votre abonnement sont officiellement résiliés. Aucun prélèvement ultérieur ne pourra avoir lieu.

Nous espérons que cette réactivité exemplaire saura vous convaincre de notre intégrité et du sérieux de notre service client. Si cette solution vous apporte entière satisfaction, nous vous serions reconnaissants de bien vouloir reconsidérer votre évaluation et de modifier votre note sur Trustpilot.

Notre équipe reste à votre entière disposition pour tout complément d'information :

📧 Support client : contact@passfly.co

📞 Ligne directe : +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)

Bien cordialement,

La Direction de la Relation Client
passfly.co

Resposta da Passfly

23/03/2026

Bonjour Darren Birney,

Nous avons pris connaissance de votre commentaire et nous regrettons sincèrement que la structure de notre offre n'ait pas été perçue avec la clarté que nous nous efforçons de garantir. Nous tenons à vous apporter des précisions sur le fonctionnement de notre service en toute transparence.

Un écosystème de services complet
La plateforme passfly.co propose un accompagnement premium incluant des outils d'analyse, des graphiques de performance et des contenus experts. Pour permettre à nos utilisateurs de découvrir l'intégralité de ces fonctionnalités, nous proposons une période d'essai initiale. Cette étape est essentielle pour évaluer la valeur de nos services avant de confirmer un engagement à plus long terme.

Transparence et consentement
Nous attachons une importance capitale à la clarté de nos tarifs. C'est pourquoi les conditions de cette offre d'essai, ainsi que les modalités de l'abonnement en l'absence de résiliation durant ce délai, sont indiquées de manière visible sur nos pages de paiement. Notre objectif est de garantir un consentement éclairé pour chaque utilisateur.

Mesures de conciliation immédiates
Afin de résoudre cette situation rapidement et de prouver notre bonne foi, nous avons procédé aux actions suivantes :

Remboursement intégral : Le prélèvement correspondant à l'abonnement a été intégralement remboursé ce jour sur votre mode de paiement initial.

Confirmation de résiliation : Votre compte est officiellement clôturé et aucun prélèvement futur ne pourra être effectué.

Nous espérons que cette réactivité et ce geste commercial témoignent de notre professionnalisme. Si cette solution vous apporte satisfaction, nous vous serions reconnaissants de bien vouloir reconsidérer votre évaluation et modifier votre note sur Trustpilot pour refléter la qualité de notre service client.

Nous restons à votre entière disposition pour tout complément d'information :

📧 Support client : contact@passfly.co

📞 Ligne directe : +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)

Bien cordialement,

La Direction de la Relation Client
passfly.co

Resposta da Passfly

2/03/2026

Hi Ben,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

At Passfly, some services may include premium options or subscriptions. All details about pricing, trial periods, and the option to cancel are clearly provided on the order page, during checkout, and in the confirmation email. You can cancel your subscription at any time.

We’re glad to assist you with any refund or subscription concerns. Please contact our customer service at contact@passfly.co
or +33 1 89 86 62 37 (Mon–Fri, 9:00–18:00), and we will review your situation promptly and help resolve it.

We hope to clarify and resolve this matter for you and improve your experience with Passfly.

Best regards,
Passfly Support

Resposta da Passfly

23/02/2026

Gentile Giovanni,

Siamo sinceramente dispiaciuti per l'accaduto e comprendiamo perfettamente la sua frustrazione, specialmente in un momento di urgenza come il tragitto verso l'aeroporto.

Ci teniamo a chiarire la situazione e a risolvere il problema immediatamente:

Mancata erogazione del servizio: Se l'acquisto del 'Fast Track' non è andato a buon fine, l'attivazione dell'abbonamento premium è stata chiaramente un errore tecnico del sistema. Non è nostra intenzione addebitare costi per servizi non ricevuti.

Rimborso Immediato: In casi come il suo, applichiamo la nostra garanzia 'Soddisfatti o Rimborsati'. Procederemo al rimborso integrale dei 29,90 € senza alcuna esitazione.

Trasparenza: Utilizziamo questi feedback per migliorare la chiarezza del nostro sito, affinché in momenti di fretta non ci siano malintesi sulle condizioni del servizio.

Cosa fare ora per riavere l'importo:
La invitiamo a scriverci un'email o a chiamarci subito (il nostro team parla italiano). Un consulente prenderà in carico la sua pratica prioritariamente:

📧 contact@passfly.co

📞 +33 1 89 86 62 37 (Lun–Ven, 9:00–18:00)

Le rinnoviamo le nostre scuse per il disagio arrecato e restiamo a sua completa disposizione per confermarle l'avvenuto rimborso.

Cordiali saluti,
Il team di passfly.co

Resposta da Passfly

23/02/2026

Hola,

Le agradecemos sinceramente que nos haya detallado su experiencia. Lamentamos profundamente la frustración causada, tanto por los cargos inesperados como por la interrupción en nuestro canal de soporte, lo cual no refleja en absoluto el servicio que queremos ofrecer en passfly.co.

Queremos aclarar la situación y proponerle una solución inmediata:

Error en el Servicio Especial: El servicio 'Fast Track' requiere una gestión técnica específica. Si el servicio fue cancelado por nuestra parte, la suscripción asociada también debió haberse anulado automáticamente. Lamentamos que un error de sincronización haya mantenido activo su perfil premium.

Reembolso Total Garantizado: Entendemos perfectamente que no debe pagar por un servicio que no ha utilizado y que creía cancelado. Por ello, nos comprometemos a reembolsarle la totalidad de las cuotas de 29,90 € cobradas durante estos tres meses.

Transparencia: Tomamos nota de su comentario sobre la visibilidad de las condiciones. Nuestra intención es facilitar los trámites de viaje, y revisaremos el proceso de registro para que sea aún más claro para servicios puntuales.

Para formalizar su devolución hoy mismo:
Por favor, escríbanos directamente o llámenos (nuestro equipo habla español) indicando su número de pedido o el correo electrónico con el que se registró. Un supervisor seguirá su caso personalmente hasta que el dinero esté de vuelta en su cuenta:

📧 contact@passfly.co

📞 +33 1 89 86 62 37 (Lunes–Viernes, 9:00–18:00)

Le reiteramos nuestras disculpas por las molestias y quedamos a su entera disposición para resolver esto de inmediato.

Atentamente,
El equipo de passfly.co

Resposta da Passfly

13/02/2026

Hello James,

We’re very sorry to read your message and completely understand your concern regarding an unauthorised charge.

The site passfly.co is a legitimate online travel document assistance platform. Any payment processed on our website requires active confirmation during checkout, and pricing details are clearly displayed before validation.

In some cases, customers may not realise that a selected service includes a trial period or additional features that convert into a subscription if not cancelled within the stated timeframe. However, there is absolutely no intention to process unauthorised transactions.

We would very much like the opportunity to review your case and clarify the charge. If an error has occurred or if you did not intend to maintain a subscription, our team can investigate promptly and provide assistance, including cancellation and a refund where applicable.

Please contact us directly so we can resolve this quickly:

📧 contact@passfly.co

📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)

We are committed to resolving this transparently and hope we can clarify the situation for you as soon as possible.

Resposta da Passfly

Actualizada a 12/02/2026

Dear Ruth,

We have read your review with the utmost seriousness and grave concern. The allegations you have made – of fraudulent activity, non-delivery of paid services, and financial theft requiring card cancellation – are extremely serious and are treated with the highest level of urgency.

We want to state unequivocally that Passfly operates as a legitimate service provider in the administrative assistance sector. Our goal is to assist clients with their formalities, and we do not engage in the criminal activities you have described.

However, your detailed accusation indicates a catastrophic failure of our service and/or a potential security issue that must be investigated immediately at the highest level.

Therefore, we formally and urgently request that you contact our Legal & Security Department without delay. This dedicated team has the authority to conduct a full forensic investigation into your case, including tracing your order, verifying any transactions, and taking immediate corrective and protective actions.

This is the only appropriate channel to address allegations of this gravity.

You can contact this department at:

📧 Email: contact@passfly.co
📞 Phone: +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)

Public accusations of criminal theft require a formal, traceable, and secure process to protect all parties and establish the facts. We urge you to make contact so we can investigate your specific claims thoroughly and take any necessary action.

Sincerely,
The Legal & Security Department
Passfly

Resposta da Passfly

Actualizada a 12/02/2026

Dear Guillaume,

Thank you for bringing this serious matter to our attention. We sincerely apologize for the experience you have described: being informed that a service could not be delivered, and then discovering ongoing monthly charges on your account without clear communication. This is completely unacceptable and contrary to our commitment to transparent and fair service.

We understand your frustration and the sentiment that this constitutes a scam. We want to assure you that our intention is to provide legitimate administrative assistance, and we take your allegations with the utmost seriousness.

To resolve this situation immediately, we commit to:

Immediate Cancellation & Refund: We will immediately stop all recurring charges linked to your account and process a full refund for all unauthorized monthly payments you have incurred.

Investigation: We will investigate why the communication about the service failure was not properly followed by an automatic cancellation of the associated subscription.

Clear Confirmation: We will provide you with written confirmation of the cancellation and refund.

To take these actions swiftly and securely, we need you to contact our dedicated Compliance Department directly. This ensures your case is handled with priority and full authority.

Please contact us at:

📧 Email: contact@passfly.co
📞 Phone: +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)

We deeply regret the breakdown in our process that led to this situation. We are committed to rectifying this error for you and reviewing our internal procedures to prevent any recurrence.

Sincerely,
The Compliance Department
Passfly

Resposta da Passfly

19/01/2026

Dear Anthony,

Thank you so much for your positive feedback! We are delighted to hear that our Fast Track service made such a noticeable difference in your travel experience.

Our main goal is to turn a stressful airport environment into a smooth and relaxing journey. Knowing that you were able to bypass the long lines and enjoy some quiet time before your flight is exactly what we strive for.

We look forward to helping you save time on your future travels!

Best regards,

The Passfly Team

📧 Email: contact@passfly.co

📞 Phone: +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)

Resposta da Passfly

14/01/2026

Buongiorno Erika,

ci dispiace sinceramente leggere la tua esperienza e comprendiamo perfettamente il disappunto, soprattutto quando si tratta di un servizio aeroportuale utilizzato in un momento delicato come la partenza.

Desideriamo però chiarire alcuni punti importanti. Il fast track acquistato è un servizio valido e riconosciuto; tuttavia, in rari casi, possono verificarsi problemi operativi locali (controlli di sicurezza, personale o sistemi dell’aeroporto) che non dipendono direttamente da noi. In queste situazioni, il nostro supporto è sempre disponibile per assistere il cliente.

Per quanto riguarda l’importo di 29,90€, questo è legato a una formula di prova del servizio, chiaramente indicata durante il processo di acquisto, che consente di testare la piattaforma prima di qualsiasi impegno. L’abbonamento si attiva solo se la prova non viene disdetta entro il periodo previsto. Comprendiamo che questa informazione possa essere sfuggita e, proprio per questo, privilegiamo sempre una gestione humaine e trasparente dei casi segnalati.

Ti invitiamo a contattarci direttamente così da poter:

verificare il corretto utilizzo del fast track,

chiarire l’addebito ricevuto,

e trovare una soluzione rapida e adeguata (rimborso o gesto commerciale, se applicabile).

📧 contact@passfly.co

📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)

Siamo certi che, dopo una verifica personalizzata del tuo caso, sarà possibile chiarire il malinteso e offrirti un’esperienza più positiva. Ci auguriamo davvero che tu possa rivalutare la tua recensione una volta risolta la situazione.

Cordiali saluti,
Il team Passfly

Resposta da Passfly

13/01/2026

Dear Andy,

Thank you for bringing this to our attention. We are sincerely sorry for the frustration caused by the cancellation of your Fast Track and the subsequent charges. This is certainly not the experience we want for our users.

At Passfly, we offer a trial period to allow our customers to test our premium features before any long-term engagement. We strive for total transparency regarding our terms, and we are disappointed to hear that these were not clear to you during registration.

We want to fix this immediately. Please contact our support team at contact@passfly.co or call us at +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00). We are committed to reviewing your account and finding a fair solution regarding the subscription fees to restore your confidence in us.

Our goal is your satisfaction, and we hope that once this is resolved, you might consider updating your rating to reflect our commitment to our customers.

Best regards,

The Passfly Team

Resposta da Passfly

7/01/2026

We’re really sorry to read about your experience and understand how frustrating this situation feels.

We would however like to clarify that Passfly is not a scam. Our service includes a trial period, which allows customers to test the platform before any long-term commitment. If the trial is not cancelled within the indicated timeframe, the subscription is automatically activated, which can unfortunately come as a surprise if it was overlooked.

That said, this does not mean we ignore customer concerns. Our support team can:

review your account and charges in detail

cancel any active subscription immediately

assess your situation and check whether a refund may be applicable

We strongly encourage you to contact us directly so we can handle your case personally and fairly, rather than leaving the issue unresolved:

📧 contact@passfly.co

📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)

Our goal is to clarify the situation and find a solution. Once everything is resolved, we kindly invite you to update your review accordingly.

Resposta da Passfly

30/12/2025

Hello,

We completely understand your frustration and the seriousness of your concern. However, we want to clarify that Passfly is not a scam and we never enroll users in subscriptions without their consent.

👉 Any subscription or payment that appears unexpected is usually linked to a trial period or booking confirmation that requires a voluntary action to activate. These trials are designed to allow users to test the service before committing.

Regarding your situation:

We never access your full payment information

Payments are processed by secure and certified providers

No charges are made without user authorization

We invite you to contact our customer service directly so we can:

investigate your account and booking,

provide a clear explanation,

resolve the situation promptly if needed.

📧 contact@passfly.co

📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)

After speaking with us, many users realize that the issue was a misunderstanding or an unintentional activation of a trial, and choose to update their review. We hope to clarify the situation with you as well.

Resposta da Passfly

26/12/2025

Hello,

We’re very sorry to hear about your experience and understand your frustration regarding the subscription and refund issues.

At Passfly.co, we want to clarify that the service is not a scam. Subscriptions are activated only after a trial period, which allows users to test the service before committing. All terms, including pricing and trial duration, are clearly outlined in our terms and conditions.

It seems there may have been a misunderstanding or technical issue with your account. Our customer support team is available to review your case and provide a solution, including a refund if applicable.

Please contact us directly so we can resolve this matter promptly:
📧 contact@passfly.co

📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)

We hope to clarify the situation and restore your confidence in our service. Once the issue is resolved, we would appreciate it if you could consider updating your review.

Kind regards,
The Passfly.co Team

Resposta da Passfly

19/12/2025

Hello,

We are very sorry to hear about your experience and understand your frustration regarding the subscription charges.

Please note that Passfly offers a trial period allowing users to test the service before any monthly subscription commitment. Information about pricing, the trial period, and cancellation terms is provided during registration and in our terms of use. We sincerely regret if these details were not sufficiently clear.

Your situation deserves careful attention, and our priority is to review your account and provide an appropriate solution, including assistance with subscription issues or any refund if necessary.

Please contact our customer support to clarify and resolve this matter promptly:

📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
📧 contact@passfly.co

We remain at your disposal to ensure a transparent and satisfactory resolution.
Best regards,
The Passfly Team