I bought a couple of fast track passes for myself and my partner for our flight home. I checked my bank account the next day only to find Passfly had taken out a further £34.79! Having checked Trustpi... Ver mais
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Approved a 10 EUR 1-off charge for fast-track at Bucharest Airport in February. This fast-track was unable to be fulfilled and so was sent a note informing me I would be refunded. Turns out... Ver mais
A empresa respondeu
Truffa!!! Come tutti gli utenti ti propongono un servizio fast track che non funziona.... te lo rimborsano,ma nel frattempo di fanno sottoscrivere un "abbonamento" che dicono averti proposto CHIARAM... Ver mais
A empresa respondeu
I didn’t expect such a noticeable difference, but Fast Track was absolutely worth it. The airport was crowded, yet I avoided the long lines at security and immigration. Everything worked smoothly from... Ver mais
A empresa respondeu
1,7
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23 opiniões
Respondeu a 100% das suas opiniões negativas
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Issued two passes that didn’t work
Issued two passes that didn’t work. Then had the temerity to say I didn’t download them properly. We to ask for a refund to be told they don’t offer refund! Also they sign you up to a 29.99 a month subscription In the small print SCAM! Going through my bank now to chargeback the money for the passes. AVOID
5 de dezembro de 2025
Opinião espontânea
Resposta da Passfly
Dear customer,
We’re truly sorry to read about your experience and we completely understand your frustration. Please rest assured that our team never wants any customer to feel misled or unsupported.
Regarding the subscription, our service always includes a clear trial period, allowing users to test the platform before any commitment. No charge is applied if the trial is cancelled on time, and we never activate a plan without prior acceptance during the signup steps.
As for the passes, we would really like to investigate what happened and assist you directly. In many cases, issues come from incomplete downloads or incompatible wallet apps, but we’re committed to finding a solution for you — including reissuing the passes if needed.
Our support team is available to help you personally:
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
📧 contact@passfly.co
Please contact us so we can resolve this quickly for you.
Thank you for giving us the opportunity to improve your experience.
Stay away!
Stay away!
Same thing happened me as above, tried to get fast pass security. They couldn’t provide me with them and then charged a subscription charge which wasn’t communicated ans all emails were in French too so I couldn’t understand any of them! Definately wouldn’t recommend
24 de novembro de 2025
Opinião espontânea
Resposta da Passfly
Hello,
We’re very sorry to hear about your experience and completely understand your frustration.
Our service includes a trial period, allowing users to test the platform before any subscription begins. Subscriptions are never activated without confirmation, but we understand that this may not have been clear in your case. We also apologize for any communication issues due to language.
To resolve your situation and clarify your account, please contact our support team directly:
📞 +33 1 89 86 62 37 (Monday – Friday, 9:00 – 18:00)
📧 contact@passfly.co
We are here to review your case and ensure a fair resolution.
Stay well away!!!
Stay well away!!!
Signed me up for a subscription I never purchased and tried to charge a monthly price I never agreed to.
Robbers!
17 de novembro de 2025
Opinião espontânea
Resposta da Passfly
Hello,
We are very sorry to hear about your experience. Our service includes a trial period that allows users to test the platform before any subscription is activated, ensuring no charges are applied without explicit consent.
It seems there may have been some confusion, and we would like to review your case personally to clarify the subscription and assist you. Please contact our support team directly so we can resolve this as quickly as possible:
📞 +33 1 89 86 62 37 (Monday – Friday, 9:00 – 18:00)
📧 contact@passfly.co
We are committed to providing a prompt and transparent resolution.
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