I purchased a 10x13 ft black cantilever umbrella and overall I’m very happy with it. Deliver came as expected. Patiolife included an umbrella cover as well, which I’d definitely recommend. The umbrell... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Do not purchase from these embarrassing, unprofessional and misleading, deceitful fraudsters. Blatant false advertising of product, beyond poor communication only to be backed into a corner , but th... Ver mais
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Bonjour, J'ai acheté le parasol Aegis Premium et je suis très satisfait de la qualité de ce produit qui couvre parfaitement ma terrasse. L'éclairage LED intégré est vraiment top. Le socle mobile... Ver mais
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Ordered a £300 + parasol on the 29th July, still not delivered or notification as to when it will be delivered now the 8th Aug 26. They are selling equipment they do not have in stock, but it does n... Ver mais
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Informações de contacto
N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom, M50 3BB, Salford, Reino Unido
- support@patioslife.uk
- patioslife.uk
3,3
Aceitável
59 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I sent a review 2 days ago and It…
I sent a review 2 days ago and It wasn’t a good one. I then received a response on trustpilot apologising and that they would contact me within a few hours. Yet again I’ve heard nothing. I’ve asked for a full refund and heard nothing.
I don’t know what else I can do. I feel it’s a fraud company… It’s appalling this can happen… DO NOT BUY ANYTHING FROM THIS COMPANY
29 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Kevin,
We’re truly sorry for the continued frustration and disappointment you have experienced.
We understand that after receiving our previous response, you were expecting a further update, and we apologise that you have been left waiting again. Please be assured that we take your concerns very seriously.
We have now created a dedicated case specifically for your issue, and our team is reviewing the details to ensure it is handled properly. Your situation has been prioritised, and we will make sure a member of our support team follows up with you and works towards a suitable resolution.
Please rest assured that your concerns will receive proper attention, and we appreciate your patience while we work to address this matter.
Warm regards,
The Patioslife Team
Ordered a parasol and base 3 weeks ago…
Ordered a parasol and base 3 weeks ago UKP123248 from which I believed in the company title to be in the uk. However, I have emailed back and forth been told one date, then moved to another, today I received the base and still no parasol. Customer service is slow and gives the same automated response. Due to significant orders blah blah blah. They offer free and fast delivery - which is false advertisement as 3 weeks on I’ve received only the base. You shouldn’t allow customers to order of things aren’t in stock or at least pre warn for delays. If it’s not settled by the end of this week they can have their base and I’ll have a refund. Save your time telling me that demand is high and what not. I’ve heard it all before at this point I don’t know why I even ordered from this joke of a company.
29 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Christina,
We’re truly sorry again for the frustration caused by the delivery process and understand why receiving only part of your order was disappointing.
We would like to clarify that, due to the size and weight of the products, the parasol and the base are shipped separately in two different packages. This means they may not always arrive at the same time.
We can see that the base has already been delivered, and the parasol itself has also been dispatched. The tracking details for the parasol have been sent to you by email so you can follow the delivery progress.
We apologise that this process was not clearer from the beginning and understand how receiving only one part of your order created unnecessary concern. We will continue working on improving our communication and providing clearer updates throughout the delivery process.
Thank you for your patience and understanding. We hope you will soon be able to enjoy your complete parasol set.
Warm regards,
The Patioslife Team
Fantastic umbrella that covers the whole decking. Fantastic buy
I really do not have any complaints and am really happy with the largest cantilever umbrella with solar lights. I was undecided about a pergola or a large umbrella to cover the whole of my decking. This umbrella did the job perfectly at a fraction of the cost of a pergola. I ordered the heavy base that fills with water and was pleased with the free umbrella cover. I particularly like having drinks with friends on the decking at night with the umbrella over as it helps keep the heat from my patio heater from escaping and is lovely and warm. The solar lighting also creates a nice ambience. I have had many complements from friends who would also like to purchase one. The umbrella is made of a strong waterproof fabric and is easy to put up and down. There is also a feature of tilting and changing the height to block out the sun. Definitely recommend . It was delivered promptly and easy to put together.
3 de junho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Gillian,
Thank you so much for taking the time to share such a detailed and wonderful review.
We’re absolutely delighted to hear that your large cantilever umbrella has been the perfect solution for covering your decking area and creating a comfortable outdoor space. It’s great to know that it provided a practical alternative to a pergola while still giving you the shade and atmosphere you were looking for.
We’re especially pleased that you’re enjoying the solar lighting, the adjustable features, and the convenience of the water-fillable base and umbrella cover. Hearing that you’ve received compliments from your friends is a fantastic compliment to our team.
Thank you again for your kind words, recommendation, and support. We’re so happy that your Patioslife umbrella has helped make your outdoor moments even more enjoyable.
Warm regards,
The Patioslife Team
Great service. Fab product.
I wanted a big parasol for our decking area and the Patioslife Aegis Premium All-weather Cantilever Parasol with Solar Powered LED Strip Lights fit the bill perfectly. I had queries about which base I should use and was assisted by a lovely lady who answered my emails quickly. It arrived quickly and was well packaged. The parasol was easy to put up and is by far the best quality one I've purchased over the years and I love that it has a five year warranty. Thank you Patioslife for your fab service and excellent product.
3 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Jill,
Thank you so much for your wonderful feedback and for taking the time to share your experience with us.
We’re absolutely delighted to hear that your Aegis Premium Cantilever Parasol was the perfect fit for your decking area and that you’re enjoying the quality, design, and ease of use. It’s also fantastic to know that our team was able to assist you with choosing the right base and provide the support you needed.
Your kind words about our product quality and customer service mean a great deal to us. Creating a positive experience from the first enquiry through to delivery and beyond is exactly what we strive for every day.
Your recognition truly brightens our day, and we’re very grateful for your support. Thank you again for choosing Patioslife, and we hope your parasol continues to bring comfort and enjoyment to your outdoor space.
Warm regards,
The Patioslife Team
Dispatched next day
I ordered a patio parasol cover and it was dispatched next day and delivered a couple of days later. Excellent quality.
1 de junho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Graham,
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that your patio parasol cover arrived quickly and that you were happy with the dispatch and delivery experience. It’s also great to know that the quality met your expectations.
We truly appreciate your support and kind words. Feedback like yours encourages our team to continue providing reliable products and efficient service for our customers.
Thank you again for choosing Patioslife, and we hope your purchase continues to serve you well.
Warm regards,
The Patioslife Team
A very sturdy parasol and stand
A very sturdy parasol and stand, I purchased it with the wheeled water fillable base, which supports the whole thing very well. A little wobbly in the wind, but it is 3 meters square, I’m sure my free straps will help with that?! Overall, a very good purchase.
16 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Steven,
Thank you very much for sharing your feedback with us.
We’re delighted to hear that you’re happy with your parasol and stand, and that the wheeled water-fillable base provides good support for your outdoor setup. We appreciate your comments about the stability, especially with a larger 3-metre parasol.
Just a friendly reminder for safety: we do not recommend using the parasol in strong winds. When the parasol is not in use, we recommend closing and securing it properly, as this will help protect the structure and extend the lifespan of your parasol.
Thank you again for choosing Patioslife and for sharing your experience. We hope your parasol continues to bring you plenty of shade and enjoyment in your outdoor space.
Warm regards,
The Patioslife Team
Worried about the reviews on here but my experience (and order) was perfect
Made an order for the 'Aegis Premium All-weather Cantilever Parasol with Solar Powered LED Strip Lights, Fibreglass Ribs & Powder-Coated Aluminium Pole — Luxury Garden & Patio Shade' with the wheeled base as add-on after a few google searches and this was a good price.
The order was straight-forward enough but the next day (after I had placed the order), I saw the reviews about no communications and no delivery on here and honestly panicked a bit that I hadn't seen the reviews beforehand and that would have likely put me off if I had seen them first. I then started to look for another supplier but no-one else had something similar in stock or at as good a price so resigned myself to having to complain and request a refund from the bank so I sent an email to PatiosLife about 20 mins after placing the order [Order placed Monday 4th May at 9.30pm] (with my concerns around the bad reviews and if they actually had the product in stock/delivery times).
I got a reply to my email at 07:15 on the 7th of May (Thursday) saying the order had already been dispatched and with the tracking details and advice on filling the parasol base. I checked my spam folder and found an (automated) email from them on (Wednesday) 6th of May at noon with the tracking details and confirmation it had dispatched but obviously hadn't seen this because it went to my spam so it had been dispatched very quickly from ordering on Monday night to on it's way on Wednesday.
The actual items turned up in two packages (but I already knew that from the shipment email) so one was a pallet delivery and one normal courier so one item turned up on Wed 13th May and the second a couple of days later. So I can't really fault them in my experience, the item was dispatched very quickly (was not expecting prime delivery), turned up just after a week later exactly as described/expected and I got a reply to my email within a couple of days addressing my concerns and assuring me my item was on it's way so I do sympathise with those who have/are experiencing issues but that was not my experience so credit where it is due and can't fault them with my order.
4 de maio de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Shahbaz,
Thank you so much for taking the time to share such a detailed and thoughtful review.
We truly appreciate you sharing your honest experience, especially as you mentioned your initial concerns after seeing some other reviews. We completely understand why you felt cautious, and we’re glad our team was able to provide reassurance and keep you updated throughout the process.
It’s wonderful to hear that your Aegis Premium Cantilever Parasol and wheeled base arrived as expected, that the delivery process went smoothly, and that the product met your expectations. We also appreciate you highlighting the different delivery methods for the two packages, as this can help other customers better understand the process.
Your feedback about checking your spam folder is also very helpful. We understand how important clear communication is, and we’re continuing to improve our processes to make sure important updates are received more reliably.
Thank you again for giving Patioslife the opportunity to serve you and for sharing such a balanced review. We’re delighted that you’re enjoying your new parasol and hope it brings you many great moments in your outdoor space.
Warm regards,
The Patioslife Team
Do not buy from the company… ordered a…
Do not buy from the company… ordered a shed as it stated 3- 5 days delivery from a uk warehouse…. Turns out this is a total lie … the company is in fact in china and have been waiting 4 weeks now with no idea of when it will be delivered or at all !!
I have now contacted my bank to try and get my money back … very frustrating and feel like I have been duped !
2 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Lorna,
We’re truly sorry to hear about your experience and apologise for the frustration and disappointment caused.
We understand how concerning it must be to wait for your order without a clear update. We take your concerns seriously and would like to look into your case properly and assist you with resolving the issue.
However, with the information available from this review, we are currently unable to locate your order details. Could you please kindly provide your order number or the email address used when placing the order?
Once we receive your details, we will create a dedicated case for your enquiry and arrange for our customer support team to review your situation and get in touch with you as soon as possible.
Thank you for giving us the opportunity to look into this matter. We sincerely apologise again for the inconvenience caused.
Warm regards,
The Patioslife Team
We ordered a large turquoise cantilever…
We ordered a large turquoise cantilever parasol, and although we received an email to say it might be delayed, it came on time and we're very happy with our product. We had email liaison with Patioslife regarding the delay and they did offer a different colour, however the one we ordered came, it's a lovely teal rather than a bright turquoise, which is preferable and all told, we're very happy with our purchase.
1 de junho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Louise,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that you’re happy with your large cantilever parasol and that it arrived on time despite the initial delivery concerns. We truly appreciate your patience and understanding while waiting for your order.
It’s wonderful to know that the colour you received turned out to be even more suited to your preference. We’re glad that the final result exceeded your expectations and that you’re enjoying your new outdoor shade solution.
Thank you again for choosing Patioslife and for sharing such thoughtful feedback. Your support means a lot to our team.
Warm regards,
The Patioslife Team
Final update to my previous two reviews!
After countless emails, repeated follow-ups, and multiple reviews just to get someone's attention, I have finally received confirmation that my order was cancelled, and the refund is now back in my bank account. It should never have taken this much time and effort to resolve what should have been a simple issue.
This has been one of the most frustrating online shopping experiences I've ever had. Communication was extremely poor, and I constantly had to chase for updates. Most of the emails and public replies felt like generic AI-generated or copy-and-paste responses, repeating the same information without actually addressing my concerns.
Another red flag for me was that the only contact number listed is a UK mobile number, which did little to inspire confidence when trying to resolve the issue.
From my experience, the company also appeared to be acting as an intermediary/DROP SHIP rather than holding stock directly, which may explain the delays and lack of clear information. Whatever the business model, customers deserve honest communication and proper customer service.
Although I eventually received my refund, I would never buy from this company again. Based on my experience, I would strongly advise others to think very carefully before placing an order. The amount of time, stress, and persistence it took to get my money back was simply unacceptable.
26 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Plasmic HealthSciences,
Thank you for taking the time to share this detailed feedback.
First, we’re sorry that resolving this matter took so much time and effort on your side. Looking back, you should not have needed to send multiple emails or leave several reviews just to receive an update. We understand how frustrating that must have been.
We also appreciate your honest comments about our communication. Clear and personal support is extremely important to us, and we recognise that some of our previous responses did not make you feel properly heard or that your specific concerns were being addressed.
While we are pleased that your case has now been resolved, we understand that the overall experience fell far short of what you expected. We are taking your feedback seriously and using it to improve how we handle customer enquiries and communication.
Thank you again for sharing your experience. We appreciate the opportunity to learn from this and improve.
Warm regards,
The Patioslife Team
Deck Parasol
The Parasol works great on the deck area I have constructed
25 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear R M Somerville,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that your parasol works so well for the deck area you’ve created. It’s great to know that it has become a practical and enjoyable addition to your outdoor space.
We truly appreciate your support and are glad the product has met your expectations.
Thank you again for choosing Patioslife, and we hope you continue enjoying your outdoor area.
Warm regards,
The Patioslife Team
I love my parasol
I love my parasol, excellent quality and easy to use.
26 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Louise,
Thank you for taking the time to share your feedback.
We’re so pleased to hear that you love your parasol and that you’re happy with the quality and ease of use. It’s great to know that the product has met your expectations and is making your outdoor experience more enjoyable.
We truly appreciate your support and kind words. Thank you for choosing Patioslife, and we hope you continue enjoying your parasol in your outdoor space.
Warm regards,
The Patioslife Team
Did not get the umbrella that we…
Did not get the umbrella that we originally ordered as not in stock, so why advertise it if it not available.
We got an alternative which was supposed to be better than the one we ordered, but I am not so sure.
It is also missing a bolt that attaches the canopy to the cantilever arm which make the canopy very unstable
However I will give a 5 star for the excellent after sales support dealing with the issues with the canopy
26 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Clive,
Thank you for taking the time to share your honest feedback with us.
We’re really pleased to hear that our after-sales support team was able to assist you and that you had a positive experience with the support provided. Your recognition means a lot to our team.
We also appreciate you sharing your concerns regarding the original umbrella availability and the missing bolt. Feedback like this is very valuable, and we will continue reviewing our processes to improve product availability information and ensure our customers receive everything they need.
Thank you again for your understanding and support. We’re glad we were able to assist and hope you continue enjoying your umbrella.
Warm regards,
The Patioslife Team
Like others I placed an order last…
Like others I placed an order last Sunday UKP124204 , expecting 3 to 5 days delivery, I have email twice requesting a delivery date - nothing and have tried ringing (it's a mobile number buried in the website) the phone won't connect - so alarm bells are ringing, is this a legitimate company? I just want to know am I going to receive my order? or can I get a refund?
24 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear David,
We’re truly sorry for the delayed response and understand why you feel concerned about your order.
Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we fully understand that this is not an excuse, and we sincerely apologise for the inconvenience and uncertainty this has caused.
Please be assured that we are a legitimate company and we take every customer order seriously. We understand your concerns and will arrange for a professional member of our support team to review your order and contact you as soon as possible to provide an update and address your questions.
Thank you for your patience and for giving us the opportunity to assist you. We sincerely apologise again for the experience you have had.
Warm regards,
The Patioslife Team
Does someone manage to talk to somebody…
Does someone manage to talk to somebody from this useless company? I ordered a pergola and I would like to cancel it but nobody answered my emails. Any number where I can call???
Update: Order #UKP123711
07918123203 . A call would be better to discuss.
19 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Teo,
We’re truly sorry to hear about your concerns and apologise for the frustration caused.
We would like to look into your case and assist you as soon as possible. However, with the information available from this review, we are currently unable to locate your order details.
Could you please kindly provide your order number or the email address used when placing your order? Once we have this information, we will be able to review your case and arrange for our team to get in touch with you as soon as possible.
Thank you for giving us the opportunity to address your concerns. We sincerely apologise again for any inconvenience caused.
Warm regards,
The Patioslife Team
Placed an order on Monday
Placed an order on Monday, once placed was told there would be a delay in delivery, this should have been mentioned before placing an order saying delivery within 3 to 5 days. I have contacted the company twice via email, the only option, and still awaiting a response. Very poor customer service. My order no UKP124347.
20 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Julie,
We’re truly sorry for the delayed response and for the frustration this has caused.
Thank you for providing your order number. We have received your details and will review your case as soon as possible. Our team will get in touch with you shortly to address your concerns and provide further assistance.
We sincerely apologise again for the inconvenience caused and appreciate your patience while we look into this matter.
Warm regards,
The Patioslife Team
This company appeared in all google…
This company appeared in all google searches. The telephone number does not work. They don't tell you an item is out of stock. The communication is the worst. I've been trying to get a refund without any luck. I'm thankful I used a credit card.
I would avoid this company at all costs.
The only response you get is from this page. I think they are using a bot to look like they care. I've provided all of this and you still get zero reply. USE AT PERIL
2 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Justin,
We’re truly sorry to hear about your concerns and apologise for the frustration and disappointment caused.
Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we fully understand that this is not an excuse for providing a less than satisfactory experience, and we sincerely apologise.
We would like to look into your case properly and have our team assist you as soon as possible. However, with the information available from this review, we are currently unable to locate your order details.
Could you please kindly provide your order number or the email address used when placing your order? Once we have this information, we will arrange for a dedicated member of our support team to review your case and get in touch with you as soon as possible.
Thank you for giving us the opportunity to address your concerns. We sincerely apologise again for the inconvenience caused.
Warm regards,
The Patioslife Team
What a scam website/company AVOID /…
What a scam website/company AVOID / AVOID / AVOID/ AVOID. I which I read this comments before. I've purchase on the 17th July a pergola for £1259.10 order number UK124039 after taken a 10% World cup discount (Scam), received an email strait away (AI generated) saying due to surge on demand, the item will be delay. Ive then tried to contact them by phone, and the phone is allways engached, Ive then email them back just to check when I will expect my order and as yet not reply. I wont to cancel my order and guess what, no option id available. I WANT MY MONEY BACK NOW. I will use all media platform and will shame them so everyone can sray away from this scam bags. luckly I've used my credid card
17 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear Alvaro,
We’re truly sorry to hear about your concerns and apologise for the frustration and disappointment caused.
Thank you for providing your order number. We have reviewed your case and would like to assist you as quickly as possible. To make sure we can locate all relevant information and provide you with the best possible support, could you please kindly confirm the email address you used when contacting us?
We completely understand your concerns regarding the delay and the lack of updates. We will arrange for a professional member of our customer support team to review your order and get in touch with you as soon as possible to address your questions and concerns.
Thank you for your patience and for giving us the opportunity to look into this matter. We sincerely apologise again for any inconvenience caused.
Warm regards,
The Patioslife Team
Items in stock when ordered but now delayed?
Placed an order for items supposedly in stock and shipped in 3-5 days then once order submitted I got a message saying due to demand there would be delays. I have sent an email asking when I can expect the order (as it is required while we still have a summer!) but no response. Would appreciate some communication please!! Order UKP123503
12 de julho de 2026
Opinião espontânea
Resposta da UK-Patioslife
Dear SS,
We’re truly sorry to hear about your concerns and understand your frustration regarding the delay and lack of updates.
We sincerely apologise that you have not received the communication you were expecting. Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we understand this is not the level of service we aim to provide, and we are continuously improving our internal processes and strengthening our customer support team to better assist every customer.
We have noted your order details and will arrange for a dedicated member of our support team to review your order status and follow up with you as soon as possible with an update.
Thank you for your patience and for giving us the opportunity to address your concerns.
Warm regards,
The Patioslife Team
Loving our sun lounges and the huge…
Loving our sun lounges and the huge cantilever umbrella is fit for purpose. Easy up and easy down. A great way to assist celebrating our Aussie New Year around the pool.
31 de dezembro de 2025
Opinião espontânea
Resposta da UK-Patioslife
Dear Macca,
Thank you so much for sharing your wonderful feedback with us.
We’re delighted to hear that you’re loving your sun lounges and that your cantilever umbrella has been a great addition to your pool area. It’s fantastic to know that the easy setup and functionality have made it the perfect fit for your outdoor space and celebrations.
We truly appreciate your support and would love to keep your experience on record. If you’re happy to share your order number with us through Trustpilot’s information request, our team would be grateful to have the details and ensure we can continue to provide the best possible support.
Thank you again for choosing Patioslife, and we hope you continue enjoying your outdoor space.
Warm regards,
The Patioslife Team
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