Patta Opiniões 271

Era muy fan de Patta, pero ahora lo soy más aún, tuve una incidencia con un pedido y el equipo de Patta me lo soluciono todo vía email, por el resto todo fantástico y todos sus productos son muy tops

Helpful company, kind employees! Truly recommended!!!!! Thanks Carla for the nice support!

Top , rien à redire ! Mais avant tout top produit.

Een order gedaan, maar na de betaling krijg ik melding dat de schoenen in die maat out of stock zijn. Na 3 mails en 1 keer proberen via de chatbox support krijg ik geen enkel antwoord. Klantenservice 0,0.

I was shipped the wrong size. I emailed customer service and they were very quick to respond and never made me wait anymore than 12 hours for a response. A shipping label was sent to return the shoes and a I was provided a special link to get the size I needed. Excellent customer service even though I didn't get the size I ordered.

SJe suis un client fidèle depuis de nombreuses années et je n'ai jamais été déçu.🥰

Nous avons commandé une paire de baskets en choisissant la livraison à domicile. Nous avons payé la livraison à domicile ainsi qu'un supplement de 4€ de protection de livraison. 173,95€ au total.

Le type de livraison a été modifié pour un retrait en point relais UPS à 900km de l'adresse saisie pour la livraison (notre domicile). Tout cela sans notre accord ni consentement, UNE FOIS LE PAIEMENT EFFECTUÉ.

S'en est suivi des échanges par mails avec le service client qui nous indiquent que le colis n'est pas encore envoyé, donc qu'il est temps de modifier le point de retrait UPS pour un plus proche de notre domicile.

Je leur indique que ce n'est pas conforme au contrat de départ car nous avions choisi une livraison à domicile.

Ils ont eu l'audace de me répondre que j'avais choisi une livraison en point UPS et non à domicile.....

J'ai évidemment indiqué que... non... j'avais bien choisi la livraison à domicile et que j'exigeais cette livraison. Depuis, plus aucune réponse de leur part.

Menteur et de mauvaise foi. Pour avoir lu certains avis, je compatis avec les autres clients de ce site plus que problématique, que je ne recommande à personne.

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We ordered a pair of sneakers and selected home delivery. We paid for home delivery as well as a €4 surcharge for delivery protection. The total came to €173.95.

The delivery method was changed to pickup at a UPS pickup location 900 km away from the address we provided for delivery (our home). All of this happened without our agreement or consent, AFTER PAYMENT HAD ALREADY BEEN MADE.

This was followed by email exchanges with customer service, who told us that the package hadn’t been shipped yet, so it was time to change the UPS pickup location to one closer to our home.

I told them that this wasn’t in line with the original contract because we had chosen home delivery.

They had the audacity to reply that I had chosen delivery to a UPS location and not to my home...

I obviously pointed out that... no... I had indeed chosen home delivery and that I demanded that delivery. Since then, I haven’t heard back from them.

Lying and acting in bad faith. Having read some reviews, I sympathize with the other customers of this highly problematic site, which I wouldn’t recommend to anyone.

The customer service is appalling. I ordered shoes, and one of them had a deformation in the leather. I tried by email and by entering a claim, but no answer an both occasions. I don’t want to send back the shoes without contact but there only seems to be a void in there customer service.

Na een foutje van UPS snel en vriendelijk opgelost door de klantenservice!

Everything was good my products came a little bit delayed because of the because of the huge amount of orders from the patta x Nike collaboration.
But when I tried to contact with the customer service about my status of order they responded to me within 24hrs so was pretty fast and I’m happy with my products thanks patta !!

The service was absolutely impeccable.
Could not possibly have been any better.
Cannot wait to buy from them again.

Big love for Team Patta! Very helpful and you can expect transparent communication from each member! 💚

Premium brand, legendary part of the Air Max 1 history. Great shop and customer service is incredible. Nadim solved my problem smoothly, just an email, without long explanations. Great service. Vielen Dank

Super stylish, good quality brand, with very good customer service, both in store as well as after-sales.

Products are good, customer service appalling - I placed an order with clear request for home delivery and express UPS, I checked it twice, the confirmation then confirms some supermarket pick-up and no mention of when the hell it might happen.

Update: Patta replied quickly - but with this: ' If UPS can't deliver at your door, they will forward the parcel to a UPS Access point.' But my point is that the confirmation page ignored the request for express delivery and it ignored my address, it also failed to say when the hell the basic delivery service would actually deliver - but you think i should wait and see if/when a 'UPS Access Point' gets the delivery??
I also tried to ask your Soho store if they had stock - no response, no poss of leaving a message ('mesages full'), and your WhatsApp link doesn't work. It seems I'm making a hell of a lot more effort than Patta and getting nowhere!

Awesome and profesional

Best customer service. My problem was solved in a seconds and I was 100% satisfied.

Excellent customer service! I made an order shipping to the US, and they proactively reached out to me twice to confirm this purchase with the new tariffs and the potential implications. Incredibly customer-first business.

Super impressive customer service! I had an issue with an order, they were prompt with their response, issue was resolved almost instantly! Very impressed!