I spoke with several agents over the last 24 hours including a "supervisor". Today I spoke with Ryan Belford. He listened, he was patient and he was extremely kind. Ryan went above and beyond on cust... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Hablé primero porque me habían cobrado 2 veces el mismo viaje. Después de echarme la culpa durante 1 hora, accedieron excepcionalmente a cancelar 1 de los 2 cobros. Luego,me amenazaron cancelar mi vu... Ver mais
A empresa respondeu
Ryan Belford was extremely kind and professional in helping me. He provided me with his direct number in case we were to get cut off from our call, and verified that I was satisfied with the new fligh... Ver mais
Lucas Martin was very professional, He was very patient, helpful and understanding. He helped me with all my concerns and put my heart at peace knowing that you have someone that takes pride in the... Ver mais
Informações de contacto
10685-B, 77043, Hazelhurst Houston, Estados Unidos da América
- +1-845-652-5521
- customerservices@pcmtravels.us
- pcmtravel.us
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ryan Belford was extremely professional and patient
Ryan Belford was extremely kind and professional in helping me. He provided me with his direct number in case we were to get cut off from our call, and verified that I was satisfied with the new flight arrangements. I changed my flight due to a family death. Ryan made a tough time better.
Le processus a été pénible..
Le processus a été pénible... Nous avons jamais reçu nos billets de retour même s'ils nous promettaient de nous les envoyer dans 5 minutes.... Un moment donné, leur 5 numéros pour les rejoindre étaient inactifs...
Ils ont essayé de mettre la faute sur nous en nous disant que c'était à nous des rappeler... Je prend le temps de dire que nous avons essayé 50 fois et la seule réponse qu'on avait, dans 5 minutes, dans 5 minutes et jamais rien reçu.
Ils refusent de nous rembourser 50% du montant total... Ils disent que ce n'est pas comme ça que ça fonctionne et ainsi de suite...
Je ne recommande JAMAIS.
La compagnie demande des informations supplémentaires, mais tout a été dit, mentionné et expliquer à leur agent qui s'occupait de notre dossier.

Resposta da PCM Travels
Ryan Belford is an extremely helpful and reassuring to resolve problems.
Ryan Belford is an extremely helpful, professional and reassuring individual that has been very patient with our situation, trying to resolve our problem. His service is extra ordinary.
Zane is great
Zane is great .really appreciated!!!!!!Awesome service
Talked to Lucas Martin today
Talked to Lucas Martin today, 5/31/2026, Sunday. He helped me a lot with my problem on the confirmation code of the Wizz Air. He said my flight on July 24 to July 26 is confirmed.
I appreciate how my request was…
I appreciate how my request was expedited
Ryan was very helpful
My experience was great
My experience was great. Jia helped me out.
Zane helped to cancel my reservation
Zane helped to cancel my reservation. he did an amazing job.
Scammers
Scammers, false business, shoddy practices. Needs to be re.oced from any kind of search enfgine.

Resposta da PCM Travels
Lucas Martin was very professional
Lucas Martin was very professional, He was very patient, helpful and understanding. He helped me with all my concerns and put my heart at peace knowing that you have someone that takes pride in the work he does for your company. Give him a raise or promotion, either/or he deserves it.
Thank you!
Falsely charging more for a delayed and…
Falsely charging more for a delayed and wait listed flight. And forcing to give a 5 star review while on customer call.

Resposta da PCM Travels
Jia was great and able to help with my…
Jia was great and able to help with my problem. Would book my future travels again with flight hub.
This company somehow got into…
This company somehow got into booking.com and cancelled the $4,500 flight and said we would have to pay an additional $2,100 to rebook the flight. During our flight when we have no wi/fi on the plane , our flight was cancelled as well as the return flight and the airline has no record of making the flight to Germany . pcm travels called again and said it was us that cancelled the flight, however there was no way to call during the flight to cancel . Sherry claims to work for booking.com but used PCM travels as who she represents . They somehow can reproduce actual tickets then when you try to confirm with airline they say they have no records of anything . United airlines state we were never on the plane which makes no sense.

Resposta da PCM Travels
PELIGRO ESTAFADORES
No son una agencia de viajes. Son un grupo organizado de estafadores. Me hicieron pagar un supuesto impuesto de aeropuerto (138€)que resultó ser falso.
La policía española tiene docenas de denuncias contra ellos. Las opiniones favorables las ponen ellos mismos.Son reseñas muy breves.La respuesta de ellos es siempre la misma; está preconfigurada. No llamen al teléfono gratuito desde España. No es de ninguna aerolínea.Es de ellos.PELIGRO.
Son una estafa
Son una estafa, se hacen pasar por la aerolínea, te indican que el vuelo fue cancelado porque no pagaste todos los impuestos y te obligan a pagar el valor para no cancelarte, luego cuando les dices que son una estafa te amenazan con cancelar el vuelo, sos unas ratas. Todos a denunciarlos!!!!!!

Resposta da PCM Travels
A Experiência Trustpilot
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Saiba mais sobre outros tipos de opiniões.
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Leia mais sobre como processamos as opiniões na Trustpilot.
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