PekoeTea Edinburgh Opiniões 

729
•
TrustScore: 5 em 5

5,0

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I ordered teas following a visit in edimburgh where we discovered a great fudge tea. I didn't know the other teas I ordered but not only PekoeTea was really efficient in sending us our order but the... Ver mais

Classificada 5 em 5 estrelas

Absolutely delighted with my wazuqu cast iron teapot, beautiful craftsmanship and very quick delivery, thank you very much Pekoe Tea

Classificada 5 em 5 estrelas

I absolutely adore this tea company and have ordered two large shipments since returning from our trip to Scotland last year where we first tried their products. I now have my friends and family hooke... Ver mais

Informações sobre a empresa

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Escrito pela empresa

We source the finest single-estate teas and create unique hand-crafted blends at our Edinburgh Tea Factory in the historic port of Leith. Our blends are created from scratch and are inspired by our Scottish heritage; every blend tells a story bringing together the finest natural ingredients and flavours. Our single-estate teas are traded directly where possible and we are proud of the personal relationships we have made with tea growers and producers around the world.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

729 opiniões

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5,0

Todas as opiniões

(729)

72 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Nice ambience and excellent marketing for so-so tea.

The ambience of the shop is very nice, the person serving me did aa great job telling me about the different types of tea, recommending flavours, etc. I'm less impressed with the quality of the tea itself. While the flavour is intense, the earl grey I bought is incredibly bitter even after a short infusion. The tea leaves are also incredibly small and brittle, so the amount of gristle at the bottom of my cup was way more than I would want for the price you pay for tea.

Their branding and customer service is top notch, I however did not much care for the product.

2 de julho de 2025
logótipo da PekoeTea Edinburgh

Resposta da PekoeTea Edinburgh

Hello, thanks for your review. I'm very happy that you had a good experience in-store with our customer service but I'm sorry you didn't enjoy the tea.

I checked your order and it looks like you visited us in July last year so we're a bit taken aback that you are leaving a negative product review 6 months later. I see that you purchased several different types of tea from us including Earl Grey and Japanese sencha and took advantage of our 15% introductory loyalty discount. Were you able to enjoy any of the teas?

We would be interested to know which batch of Earl Grey you had because your description is completely different from what we would expect from our Earl Grey, which is definitely not small leaf and brittle. The batch number will be on the back of the box you purchased. We manufacture our blends by hand in 10kg quantities in our Leith Factory so we take quality issues such as what you describe really seriously.

You are more than welcome to come and see us again in our store or reach out to us by email and we can send you a replacement of the Earl Grey. We prefer to be given the opportunity to resolve any issues before receiving a negative review.

Our pricing is very competitive with our taster boxes working our more expensive by their very nature of taking the same amount of labour to pack 20g as a 250g pouch, which we believe are very reasonably priced.

Again I am very sorry you didn't enjoy the tea.

Jon Cooper

Classificada 5 em 5 estrelas

Amazing service

Amazing service, great tea and a lovely personal note in the box, would definitely order again. Thank you :)

31 de dezembro de 2025
Classificada 5 em 5 estrelas

Beautiful gift…

My sister gave me a gift card so I chose a few items. The order arrived quickly and opening the box really felt like opening a present - it was so beautifully wrapped and packaged! Lovely teas too.

30 de dezembro de 2025
Classificada 5 em 5 estrelas

Deserves more than a ⭐️⭐️⭐️⭐️⭐️ rating

I only ordered a small order, but the care taken with my order evidently showed just how much PekoeTea value their customers and each and every order. It arrived beautifully wrapped and presented. With a hand-written personalised thank you note. That's on top of their tea being exceptionally delicious!
I love their Cloudcatcher fruit infusion. It is my favourite blend out of all the similar other blends using the same fruit flavour profile, because it is the only one that doesn't additionally contain hibiscus. Just the real deal ingredients: apple, cherry, kiwi, cranberry and coconut. Tasting perfectly natural and indeed leaving you feeling like you're floating on a cloud. Sometimes I open the tin just because the smell alone is heavenly.

Thank you so much and keep up the incredible tea blending!
Happy sipping!

30 de dezembro de 2025
Classificada 5 em 5 estrelas

Pekoetea Edinburgh delivers a…

Pekoetea Edinburgh delivers a delightful tea experience with rich flavors and thoughtful blends. The packaging was charming, and everything arrived fresh and ready to enjoy. It's a lovely choice for anyone who loves exploring quality teas.

28 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely stunning tea

Absolutely stunning tea! Very impressed.
I'll definitely be trying out more of the range and recommending Pekoe to anyone who'll listen.

28 de novembro de 2025
Classificada 5 em 5 estrelas

Im a repeat customer of Pekoe tea

Im a repeat customer of Pekoe tea, which is both a high quality and tasty product, but delivered promptly with some very nice little touches including personal hand written messages from the team, this is not supermarket customer services.

30 de outubro de 2025
Classificada 5 em 5 estrelas

Devine luxury


Devine luxury
A Devine treat, but also make your everyday special …
Beautiful tea 😍 I love the whole leaf tea . The caddy’s are lovely , and you can buy big refills. For those of us that need caffeine free , it’s the best range I’ve found . The lemon and ginger is lovely and the apple and cinnamon is Devine . It came beautifully and thoughtfully packaged, some of mine are for gifts, so these details are special . My daughter loves your mint, we all have a favourite . Bliss

5 de novembro de 2025
Opinião espontânea

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