PekoeTea Edinburgh Opiniões 

729
•
TrustScore: 5 em 5

5,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Lapsang souchong tea delivered safely on time. Although not as smokey as I would have liked still a good tea. After having tasted many on the unfortunate withdrawal of the excellent waitrose variety... Ver mais

Classificada 5 em 5 estrelas

I ordered teas following a visit in edimburgh where we discovered a great fudge tea. I didn't know the other teas I ordered but not only PekoeTea was really efficient in sending us our order but the... Ver mais

Classificada 5 em 5 estrelas

Absolutely delighted with my wazuqu cast iron teapot, beautiful craftsmanship and very quick delivery, thank you very much Pekoe Tea

Classificada 5 em 5 estrelas

I absolutely adore this tea company and have ordered two large shipments since returning from our trip to Scotland last year where we first tried their products. I now have my friends and family hooke... Ver mais

Informações sobre a empresa

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Escrito pela empresa

We source the finest single-estate teas and create unique hand-crafted blends at our Edinburgh Tea Factory in the historic port of Leith. Our blends are created from scratch and are inspired by our Scottish heritage; every blend tells a story bringing together the finest natural ingredients and flavours. Our single-estate teas are traded directly where possible and we are proud of the personal relationships we have made with tea growers and producers around the world.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

729 opiniões

5 estrelas
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1 estrela

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5,0

Todas as opiniões

(729)

72 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Still haven’t received my tea

Still haven’t received my tea. I suppose it has to do with receiving customs but the website made it seem simple.

6 de maio de 2025
logótipo da PekoeTea Edinburgh

Resposta da PekoeTea Edinburgh

Dear Hannah

I'm very sorry your tea hasn't arrived with you yet - this is very frustrating. You order has been stopped by Swedish customs and we were not aware that this had happened until we received your review on Trustpilot and checked the tracking.

Under the Brexit arrangements, tea should not be classed as a restricted item by EU member states but we are finding some customs authorities decide to charge a fee for clearance. All taxes and duties are collected by us using our IOSS system so the fees they are looking for should not have been charged.

We are currently disputing this with PostNord in Sweden but in the meantime, we have paid the clearance fees for your order so that it will be delivered in the next few days.

It has be very rare that we have had issues with the EU but we are constantly monitoring the situation so we can provide clear information on our website. We will be updating our website to add a warning about these potential fees and to ask our customers to contact us straight away so we can resolve the problem. Unfortunately in some instances we are having to stop shipping to certain countries.

Again I am very sorry that the experience of ordering with us has not been as straight forward and enjoyable as it should have been. We have also emailed you separately to see if we can be of any other assistance.

Kind regards

Jon - Founder/Director

Classificada 5 em 5 estrelas

Fabulous tea!

Fabulous tea! I tried the peppermint at my boss’s house & it’s the only peppermint I’ve had that doesn’t get that weird, tannin-y taste when it’s been stewed too long. So I ordered some for myself. Love it, thanks!

1 de maio de 2025
Classificada 5 em 5 estrelas

Great selection

Great selection, nice design, and definitely one of the best teas i have ever tasted (mind that I'm not a tea person!). Got some teas from Whisky collection and i am in love with Speyside tea!

5 de abril de 2025
Classificada 5 em 5 estrelas

Lovely shop, great tea!

Ordered online so that I could pick up my tea when visiting family in Edinburgh. Very straightforward using the website, good communication throughout and my order was ready and waiting for me. The tea I bought (Blue Lady) is delicious and perks up my breakfast!

22 de fevereiro de 2025
Classificada 5 em 5 estrelas

I absolutely adore this tea company and…

I absolutely adore this tea company and have ordered two large shipments since returning from our trip to Scotland last year where we first tried their products. I now have my friends and family hooked on these teas after giving them as gifts for Christmas. My orders are carefully packed and shipped quickly, usually arriving here in the states in about a week. I also love the canisters!

31 de janeiro de 2025

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