Perfume's Club US Opiniões 

Item not delivered which they can clearly see on the tracking info and yet they are asking for a maze of paperwork. Will never order from again.

Warning: Don't do business with this unprofessional "mob". They are deceptive and misleading. They don't disclose hidden costs related to the source of the product. If you are in the US on this US site, the goods aren't necessarily coming from the US. Instead, they come from abroad and are subject to customs fees, which aren't disclosed, and there is no disclaimer to inform the customer at any point in the buying experience. If there is anything related to this, it's hidden and very hard for a reasonable person to know or figure out—non-transparent, deceptive and unprofessional business practices. There has to be some duty of care on additional costs made very clear. I'm a US buyer with a poor experience with this site. Stay away.

I warn everyone that purchases from this site to STAY AWAY!!!! They take 0 accountability for any missing, damaged, or even wrong items. They refuse to tape liquids/creams or even pack the flimsy boxes they use correctly in order to keep damage to a minimum. When contacted, they ask the most (honestly stupid) specific questions and try to play down your situation. At the end, after all the friction they cause they still offer nothing of what you’re asking for in terms of compensation and refuse to take accountability for their errors. Honestly the worst company I’ve worked with and I’ve dealt with hundreds of companies at this point. STAY. AWAY.

Hello all,

im not sure if this is the right forum but I wanted to warn folks about this website and their absolutely horrific customer service. As a repeat customer i placed another order for liquid shower gels and soaps, and apparently their international packing standards dont tape the tops to ensure they dont spill! one of the bottles arrived with 25% of it spilled and i sent them a courteous email with a picture and their response is beyond mind blowing.. asking me for ridiculous images of the most obscure angles of the box? pictures of the wrapping paper separate? pictures of the label of the box? Photo of the "broken item" , photos of the other items, photos of other protective paper , LOL!! After explaining to them i already sent a picture and that this is a bit much to ask for such a small claim , since the bottles were simply not taped , they go on to continue to demand all said photos to "correctly assess" the situation. I wasn't asking for much just a small compensation for the amount lost !

Absolutely ridiculous and I recommend you steer clear - their customer service , should you have any issues, is not the most accommodating.

BOX DAMAGED AGAIN.Product missing AGAIN.They will do what ever they can to not reimburse you.I should have learned the first time. I will now have to open multiple cases with Paypal.

They didn't fill out the paperwork correctly and I paid $72 for FDA (?) clearance. It was just face spf and some skin care, total order was only $300 with"free" UPS shipping. I won't buy there again.

This company is a scam. Have been waiting 3 mos for product. Not product and they won't provide a refund. Buyer beware.

Buyers be aware: SCAM Selling fake products: this place is a scam and sells fake products. I have purchased 3 Chanel cc creams that were promised to be authentic. They were not. They came in fake Chanel products boxes missing expiration dates and even the shades of the cc creams were not matched. Something completely different poured into what is supposed to be channel bottles. The worst part is that is impossible to ge them returned and get a refund. Customer service barely responds. They won’t give me a clear information on where to ship it back to. They keep saying that they don’t have courtiers in US.

Affordable prices, fast customer service

This company is a scam. I never received my package. I contacted Perfume’s Club customer service and there was no resolve. Do not purchase anything from this company.

I've used it 3 times and It worked out well for me. Company is based in Spain and i use It to buy some products i cannot find in the US. So far delivery was fast and I got all the products I ordered.

Horrible experience! I received an empty box! But the customer service asked me to file the carrier claim. The USPS only asks the sender to file the claim. The customer service team never answered my question! Totally scam! I wasted $170!

Be careful of possible fake products!
I ordered different L'Oréal París face cream, tried two and got chemical burns.

Ordered with them and it's great. saved a lot!!!!

Took a while to receive a pair of glasses (think they are in Netherlands) but the glasses were a diff color than on their website - but NO RETUNS from the US! Booo! You get a 1-star rating. Loss of 50 bucks - will not use them again

This company is a scam! I ordered 6 bottles of shampoo but they only shipped four yet charged me for 6! They told me to address the issue with the carrier but the carrier has nothing to do with this. Horrible customer service!!!

I use it for some times and always satisfied. Products are good for cheaper price. And every time I receive my parcel clearly without 2-3 weeks.
I can’t believe that so many bad reviews! I think the problem is just your country’s post company not good!

Never received my order. It was promised in 12 days. Then after a month they said 7 more days. Then 90 more days. Nothing. Do not but from them. It is a scam

Voy a reportar esta compañía mañana mismo , hice una orden el 7 de enero 2023 (un jabón y una crema) hasta ahora no tengo nada , Gracias a Dios no soy la única y todas las evidencias están en los comentarios, ellos ya cerraron su cuenta oficial en instagrams, seguramente por los robos k an estado haciendo , me estraña d k tngan buenos comentarios o serán también falsos ? Y kise llamar a mi banco para no pedir otra tarjeta pero lo haré , unos ladrones k se aprovechan de los sentimientos de sus clientes, deberían de cerrar ya pork no hacéis nada , mas de mil comentarios en todas partes de vosotros (negativos) y no hacéis nada para mejorar , pork claro no os interesa pero yo si recupérate mi dinero . Scammers do no buy from this company, they are not going to send nothing and you will not be refunded, paid attention to the reviews, more than 10 people can’t lie

Never received my order that was placed in September. DO NOT BUY FROM HERE. You will lose your money.