I ordered an army green sweater for Fathers Day personalized with my daughters name on it and it came with oil stains on both sleeves along with the army green sweater faded on the front and they refu... Ver mais
personalfashion.guru
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Leia as opiniões dos outros
Don't be stupid! I unfortunately was charged almost 70usd jus now. I'm so mad at myself that I didn't read what everyone is saying earlier. Unfortunately paid with my credit card, so don't think can... Ver mais
A empresa respondeu
Es wäre wirklich schön, wenn man negative Sterne geben könnte. 0.99 für diesen bescheidenen Guide, und dann merke ich heute, dass sie mir seit Monaten 30 Euro im Monat abbuchen. WTF. Wende mich jetzt... Ver mais
A empresa respondeu
Wie viele schon geschrieben haben: man kauft für 0,99 Cent etwas. Jetzt bemerke ich, das 3x 89,99 € abgebucht wurden. Ich habe dafür nichts bekommen. Unverschämt!!! Nachtrag: nach ca 10 Mails... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Nicosia, Chipre
- support@personalfashion.guru
- personalfashion.guru
Absolute scammers!
Absolute scammers. The T&C are not shared publicly to be reviewed and they do not provide the copy of them after the fact. Email address contact@smth absolutely does not work. I will be looking to see what are my legal rights here and keep leaving complaints on all websites so this will be fun!
7 de novembro de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for leaving us a review. We are sorry to hear that you are unsatisfied with the app. We do our best to provide our users with all the information they need and to make it as clear and understandable as possible. We would like to pay your attention that the Terms and Conditions are depicted on the website and be reached by clicking on three parallel lines on the right top corner of the page. We regret to know that you didn’t receive proper support from our team. Our support team replies to every email from our customers. Please check the "Spam" folder. Perhaps, our email can be there. Besides that, you may contact us again at the contact@beautyplan.online email address. Hope you choose to reach out to us so that we can investigate this case and hopefully provide a means to take care of you for the inconvenience. Have a lovely day!
Absolute scam!
Absolute scam!! Originally paid 99p for a fashion guidebook and ended up paying 237.99 to a vpn company which I did not authorise! Please be wary of this site. DO NOT USE!!
1 de novembro de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for sharing your feedback. We understand the concern over this.
We want to pay your attention that charges can be applied only after the customer’s confirmation. After 3 days, the trial renews into a monthly subscription, which is the reason for the charges. We would like to pay your attention that the total amount and the list of products that you agreed to buy were indicated before purchasing and the decision to purchase was at your discretion. You can cancel the subscription by yourself if don’t want to continue using our product. In case you need any assistance, do not hesitate to contact us at the contact@beautyplan.online email address. We will be glad to help! Have a lovely day!
This is criminal and a total scam
This is criminal and a total scam! They capture you with a "fashion guide book" for a small amount of money and it gets turned into a "subscription" for absolutely nothing, for which they charge your pay pal account! I just discovered it, because I never received anything and I MOST CERTAINLY wouldn't have paid $250 for anything they have to offer! I'm chronically ill and disabled and it's a lot of money for me, I never agreed to this! BEWARE! And a shame that they prey on people like that.
30 de outubro de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. We want to express our sincere apologies for all the issues you have encountered. We do our best to provide our users with all the information they need and to make it as clear and understandable as possible. Also, we want to note that the total amount and the list of products that you agreed to buy were indicated before purchasing and the decision to purchase was at your discretion. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at the contact@beautyplan.online email address and we will get back to you promptly. We hope to hear from you soon. Have a lovely day!
This website is totally a scam
This website is totally a scam. No guide book, no products or services, no email, just $70 mo they charged with no way to cancel. This company will provide nothing to you, just take your money and rip you off.
19 de outubro de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We appreciate your feedback, thank you for using our service and sharing your opinion. We want to express our sincere apologies for all the issues you have encountered. It seems that something went wrong while you were using our service. We would like to pay your attention that any charges can be applied after the customer's permission. It would be much appreciated if you can contact our support team at the contact@beautyplan.online email address, so our agents can investigate your case and hopefully provide a means to take care of you for the inconvenience. We will be waiting for your letter! Have a lovely day!
Clearly this company does not exists…
Clearly this company does not exist and I don’t understand how they are allowed to continue operating after all the scam reports they have. They charge you more than the .99 cents amount that appears on the transaction before clicking submit; they never send or deliver any product or email, so basically they steal money from you, and of course, they will never respond to any of the emails you sent to customer service. The only response you will have from them is once you write a review, revealing the truth of how they operate, and in that response, they make it seem like it was you the one who did not carefully read their policies, this is BS. Thankfully, PayPal is taking care of it now, and I advise everyone to report any of their publicity you encounter on social media, this is the only way we will stop them from scamming other people.
28 de setembro de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thanks for your review. That sounds very unfortunate. We are sorry to hear that you have such an opinion about Fashion Guru. From our side, we do our best to provide our users with all the information they need and to make it as clear and understandable as possible. We would like to inform you that our company actually exists and you can find the address on our website. Regarding the charges, we want to note that all charges are applied only after the confirmation on the customer's side. For any additional questions, feel free to drop us a line anytime at the contact@beautyplan.online email address. Our Support Team is always standing by and will be more than happy to assist you. We wish you and your loved ones all the best!
Sneaky jsut like that
Sneaky jsut like that.
They subscribe you without being clear. I did not even received a confirmation email or ANYTHING. I had completely forgotten about this, until I checked my paypal account (three months later, thank you) -- why on earth was I spending so much? Oh yeah, these sneaky guys got over £100 for a pdf. That is it. £35.99 a month FOR A PDF ADVERTISED AS £0.99. Unbelievable.
They know EXACTLY what they are doing too. The company's payment name and the support email provided does not get you back to this website but to a "tailored.zone" one. The payment comes from MOBAPP. But again, all would be perfectly ok if they at least confirmed an email? I have no communications whatsoever from them. Very very frustrated by having fell with this scummy site. I hope the reviews go a long way.
28 de julho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for sharing your feedback. We understand the concern over this. We regret to hear of these incidents and the reported poor level of support you received. We do our best to provide our users with all the information they need and to make it as clear and understandable as possible. The conditions of subscriptions are indicated in our Subscription Terms and you accepted them by purchasing our trial offer. Please note that the total amount and the list of products that you agreed to buy were indicated before purchasing and the decision to purchase was at your discretion. Also, we want to mention that all charges are applied only after the customer’s confirmation. We would love to look into this further to show you how great our customer support can be. Please contact us at the contact@beautyplan.online email address. Hope you choose to reach out to us so that we can investigate this case and hopefully provide a means to take care of you for the inconvenience. We will be waiting for your letter as we’re always trying to fix issues for all our users. Have a lovely day!
die teuersten 99 cent die ich je bezahlt habe
Es wäre wirklich schön, wenn man negative Sterne geben könnte. 0.99 für diesen bescheidenen Guide, und dann merke ich heute, dass sie mir seit Monaten 30 Euro im Monat abbuchen. WTF. Wende mich jetzt auch an PayPal, denn auch da habe ich nichts über eine wiederholte Abbuchung gesehen als ich die 99 cent bezahlt habe. Das ist eine einzige Abzockmasche, denn wer seine hinterlistigen Gebühren in irgendwelchen AGBs versteckt ist nichts anderes als ein Betrüger.
26 de setembro de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We thank you for your honest feedback and we appreciate you have reported this situation to our attention. We want to mention that all charges are applied only after confirmation from the customer’s side. Also, please note that the total amount and the list of products that you agreed to buy were indicated before purchasing and the decision to purchase was at your discretion. However, we need your email address to investigate and resolve your case. Please drop us a line at contact@beautyplan.online email address. We hope you will give our service one more chance. Cheers!
THEY CHARGED ME MONEY FOR A 99 CENT…
THEY CHARGED ME MONEY FOR A 99 CENT PURCHASE THAT WANOT 99 CENTS! I CANT FIND THEM AND IT IS A SCAM. CHARGED 29.00 BUCKS TO MY CARD! Date wasn9/12 went to my bank 9/15
15 de setembro de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for reaching out! We are sorry that you have faced this situation. We want to note that all charges are applied with the customer's permission. Probably, you have purchased a subscription with a trial. Please drop us a line at the info@beautyplan.online email address and we will resolve this situation. We wish you nothing but a great day!
They charged me 99p for some sort of…
They charged me 99p for some sort of style guide/ advice.... which thr log in they give you doesn't work for or even exist!
Then without my knowlegde or authority they then took a following £35.99 from my account!
I paid via PayPal as I thought it would be the safer option but they wouldn't give me a refund!!!
So now I've paid nearly £40 for soemthing that I can't even use!!!
They don't reply to emails or anything please don't sign up to this!!
5 de setembro de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for reaching out! We are sorry to hear about your experience. We would like to inform you that all charges can be applied after the customer's permission. Our support team replies to every email from our customers. Please check the "Spam" folder. It would be very much appreciated if you could reply at your earliest convenience. For now, we apologize for the inconvenience this has caused and hope that you'll give us another chance. Have a peaceful day!
Scam organization
They say you pay $0.99 for a guide but you never receive the guide. Then they start charging you $29/month.
I emailed them and have not yet heard back but in the process of escalating with Paypal. If I have to I will close my Paypal account as well.
Don't fall for it, it is 100% a scam organization.
Their response here doesn’t help. I’ve already emailed. I can’t “give their product” another try because I never received anything. It seems even with replying to the review they still aren’t actually listening nor helpful.
1 de setembro de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for sharing your feedback. We understand the concern over this. We want to note that all charges are applied after your approval. We find that the causes of these concerns can differ depending on your specific situation and we would love to learn more about your circumstances. Please report this matter via email at the info@beautyplan.online email address and we will do our best to solve it. Regardless, we hope you decide to give our product one more try and we wish you all the best. Have a wonderful day!
TOTAL SCAM
TOTAL SCAM
Every review is exactly what happened to me!! Got nothing for the .99 sign up and was billed 4 days later for 29.99 did not receive any notification until 1 month later when 2nd 29.99 was being taken from my account! What a rip off!
30 de agosto de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for reaching out! We are deeply sorry for this situation. We would like to pay your attention that all charges are applied only after the confirmation on the customer's side. Perhaps, you have purchased a subscription by mistake. However, it is important for us to resolve this situation. Please, contact us at the contact@beautyplan.online email address with the screenshot of the payment. we hope to hear from you soon! Have a great day!
I was robbed twice of €69.99! A total of 139,98€
I was robbed twice of €69.99, or a total of €139.99. It was clear to me that it was a scam when I paid for the basic plan for €0.99 and I got what I got...nothing. Then they had time for the first payment in 3 days, which I didn't notice, and the second one yesterday. Of course, I wrote as soon as I found out, but they argue about the conditions that people don't notice and, moreover, they don't even send an email about downloading additional payments. It's all a scam!!! Take care of your money. I now lost the last one, which I had for a completely different purpose. The poor are best robbed. Never again such strange sites!!!
25 de agosto de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for reaching out! We are deeply sorry to hear about your experience with our product! Our agents are working hard to create a positive opinion. We would like to note that all charges can be applied only after the customer’s confirmation. If you need our assistance, please drop us a line at the contact@beautyplan.online email address. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution. We wish you nothing but a great day!
Scam!!
Scam!!! I was charged 30$ for nothing! I have zero idea where this charge came from! Do not trust them!
20 de agosto de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for reaching out! We are sorry that you have faced this situation. We suppose that you have purchased a subscription. Please drop us a line at the support@personalfashion.guru email address and we will resolve this situation. We wish you nothing but a great day!
Betrüger!!
Betrüger!!! Achtung !! Nach den 99 Cent haben sie 2x (Mai und August) 89.99 Euro abgebucht!! Wofür??? Den Fall jetzt bei PayPal gemeldet!!
14 de agosto de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thanks for bringing this up. We regret to hear you’re experiencing such a situation with our product. We are sincerely sorry for your inconvenience. We want to note that all charges are applied with the customer's permission. We suppose that you have purchased a subscription. We kindly ask you to contact us at contact@beautyplan.online email address. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience. Have a nice day!
SCAM!!!!!
SCAM!!!!!! They charged me $30 for absolutely nothing!!!!
5 de agosto de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thanks for taking the time to review our service. We are sincerely sorry for your inconvenience. We are more than sure that all charges are applied with the customer's permission. We suppose that you have purchased a subscription. We kindly ask you to contact us at support@personalfashion.guru email address. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience. Have a nice day!
Very misleading
I signed up for what I thought was a $0.99 trial. Apparently you need to read the fine print because I was told somewhere in there it says you're actually signing up for a $30 US/month subscription. Wouldn't have signed up had I known that. It does not make it clear what you are purchasing. Customer service rep was respectful but they refuse to refund any money. Very misleading way to take people's money. Do not purchase from this site.
4 de agosto de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for taking the time to write a review. It's unfortunate to hear that our service hasn't met your expectations. Thank you for mentioning the quality service of our support team. Please note, that the conditions of subscriptions were indicated in our Subscription Terms and you accepted them by purchasing our trial offer. Please note that the total amount and the list of products that you agreed to buy were indicated before purchasing and the decision to purchase was at your discretion. If you need further assistance, we would be happy to help! We can be reached at support@personalfashion.guru email address. Cheers!
Complete scam never received my…
Complete scam never received my personal guide have now cancelled through PayPal as when I looked it stated I’d set up a subscription I did nothing of the sort!
3 de agosto de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We appreciate your feedback, thank you for using our service and sharing your experience. We want to express our sincere apologies for all the issues you have encountered. We are sorry to hear that you didn't receive your personal guide. Please contact our support team to resolve any technical issues with the product or subscription at the support@personalfashion.guru email address. We hope that this situation will be resolved and you will continue enjoying the service. Cheers!
ATTENZIONE TRUFFA!!!
Ho avuto la stessa identica esperienza degli altri utenti.
Ho pagato 0,99€ per una guida di stile personalizzata, che non ho mai ricevuto.
Alcuni giorni dopo mi sono stati addebitati 36,59€ per un "abbonamento"che non ho sottoscritto o almeno non deliberatamente e di cui non ero stata correttamente informata. (I pagamenti arrivano dal venditore VPN MOBAPPS Limited).
Ho proceduto a cancellare il pagamento automatico su PayPal e ad aprire una pratica per contestare l'addebito e sono in attesa di risoluzione.
1 de agosto de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for sharing your feedback. We understand the concern over this. This is not what we want our customers to experience. We want to note that all charges are applied after your confirmation. Kindly ask you, to email us at the support@personalfashion.guru email address. Once received, our customer support agents will diligently look into this matter with the purpose of providing an accurate resolution. We hope that this situation will be resolved and you will continue enjoying the service. Have a wonderful day!
COMPLETE SCAM
COMPLETE SCAM - BEWARE!!!!
I paid 99¢ for a personalized style guide, which I never received. I contacted them only got be told they were having a technical issue and sent a generic guide instead. A few days later I was then charged £35.99 for a “subscription” that I did not sign up for. When contacted they claimed that by ordering the guide we automatically signed up for the subscription service. They refused to issue a refund and I still have not received the style guide that I ordered.
UPDATE: I have since filed a dispute with PayPal, providing the emails as well as screenshots from other reviews on Trustpilot. I have also canceled the automatic payment that the company set up. As you can see from their response to my original review, they have no intentions of issuing a refund. DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFO. I am grateful I used PayPal and was able to have both payments refunded.
29 de julho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We are sorry to hear about the experience you have reported in your review. This is not what we want our cherished customers to experience.
We do our best to provide our users with all the information they need and to make it as clear and understandable as possible. The conditions of subscriptions were indicated in our Subscription Terms and you accepted them by purchasing our trial offer. Please note that the total amount and the list of products that you agreed to buy were indicated before purchasing, and the decision to purchase was at your discretion. However, we’d like to take a look at this situation. Please, write to our support team directly at the support@personalfashion.guru email address, so our agents can investigate your case. We are always glad to assist you and our agents are standing by to help. Cheers!
Would give 0 stars if I could
Only giving this one star as I can not give it zero!!!! I received absolutely nothing from this company however that has not stopped them from charging me. I just wrote to their support email requesting an immediate refund. This is a joke.
Update after contacting the company - I have received nothing and they have taken two payments:
Mia (Fashion Guru )
Jul 24, 2022, 21:38 GMT+3
Hello, Melanie,
Thank you for reaching out!
First and foremost - I'd like to apologize for any inconvenience this situation is causing you. Please note that our developers are aware of the technical issue and are working on getting it fixed at the moment. It will be taken care of as soon as possible.
We kindly ask for your understanding and hope you will be able to enjoy your guide soon!
Meanwhile, I have attached a bonus style guide as a compliment in reply to this e-mail, for your convenience.
As for your refund request, kindly note that according to our Subscription Policy, all purchases are non-refundable and/or non-exchangeable. More information can be found by clicking the link below: (link can't be added here)
In case of any additional questions, please do not hesitate to contact us anytime. We will be glad to help you out.
-- I have pointed out that as no services were in fact delivered and they did not proactively make me aware of any technical issues that the contract should in fact be null and void.
Their next mail - gosh they do like their money-back policy:
Hello Melanie and thanks for getting back to us!
I am very sorry you feel that way! Nonetheless, as stated in our Money-Back policy, all purchases are non-refundable and/or non-exchangeable. More information can be found by clicking the link below:
Link to money back policy
As a gesture of our good intentions, we would like you to consider accepting one special offer - lifetime access instead of a refund.
Kindly note that the lifetime plan will allow you to reach all features for free. Moreover, you will have this access forever. We would greatly appreciate it if you could consider this offer and let us know your thoughts on that.
I am looking forward to your reply!
24 de julho de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
Thanks for your input. We apologize for what you have reported and want to help. Please contact our Customer Support Team who can further look into this. We also ask you to check the spam folder where one of our emails might have reached. We apologise for the inconvenience and hope that you will give us another chance. Have a lovely day!
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