Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver mais
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Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver mais
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Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
A empresa respondeu
Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Informações de contacto
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,5
Excelente
402 opiniões
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Super Service
Ordered a Highland Tartan dog coat just 1pm on Fiday and recieved it on the Monday monday morning.
Coat is of really good qualty but as yet weather not be cold enough to test it out on our Patterdale, Elkie.
Would highly reccomend and would use them again
6 de fevereiro de 2026
Resposta da Petshop Direct
Thank you for your wonderful review. Knowing that we’ve earned your trust and repeat business is the best feedback we could ask for. Yours sincerely, the Petshop Direct Team.
Les produits commandés sont…
Les produits commandés sont satisfaisants, en revanche jai eu la mauvaise surprise d'avoir 18e de frais de douane pour la livraison, ce qui n'est annoncé nul part.
9 de janeiro de 2026
Resposta da Petshop Direct
Bonjour,
Merci d'avoir pris le temps de partager votre avis. Nous sommes ravis que les produits commandés vous donnent entière satisfaction.
En revanche, nous sommes navrés pour la surprise concernant les frais de douane. Depuis le Brexit, toutes les commandes expédiées depuis le Royaume-Uni vers l'Union Européenne sont malheureusement soumises à des taxes douanières et des frais de gestion appliqués par les autorités locales et les transporteurs du pays de destination.
Ces frais indépendants de notre volonté sont liés à la réglementation d'importation en vigueur. Nous nous efforçons d'indiquer ces conditions de livraison internationale sur notre site, mais nous prenons bonne note de votre remarque afin de rendre cette information encore plus visible pour nos clients internationaux.
Nous vous remercions pour votre compréhension et restons à votre entière disposition.
Cordialement,
L'équipe Petshop Direct
English Version: Hello,
Thank you for taking the time to share your review. We are delighted that you are completely satisfied with the products you ordered.
On the other hand, we are sorry for the surprise regarding the customs fees. Since Brexit, all orders shipped from the United Kingdom to the European Union are unfortunately subject to customs taxes and handling fees applied by the local authorities and couriers of the destination country.
These fees are beyond our control and are related to current import regulations. We strive to indicate these international delivery conditions on our website, but we take your comment on board to make this information even more visible for our international customers.
Thank you for your understanding, and we remain at your entire disposal.
Best regards,
The Petshop Direct Team
Friendly obliging owner
I had arranged to collect my order but had gone to the wrong location! The owner of Petshop Direct drove round to give me my order. Good prices and friendly owner.
6 de janeiro de 2026
Resposta da Petshop Direct
A huge thank you from all of us here! We truly appreciate your ongoing support and look forward to packing your next order. Until next time, the Petshop Direct Team.
Great price
Great price, speedy delivery and good item. Also good communication.
12 de janeiro de 2026
Resposta da Petshop Direct
Thank you so much for this wonderful feedback! We are absolutely delighted that you (and your furry friend!) had such a positive experience with us. Big hugs to the pets, the Petshop Direct Team.
Easy to order
Easy to order. Product delivered quickly and was of good quality. We even had a little thank you gift enclosed. Would definitely order from this company again
9 de janeiro de 2026
Resposta da Petshop Direct
This has put a massive smile on our faces! Thank you for taking the time to leave such a kind and detailed review. Warmest wishes, the team at Petshop Direct.
Resposta da Petshop Direct
We are incredibly grateful for your kind words. Knowing that our customers are happy makes all our hard work worthwhile. Thank you from the bottom of our hearts, the Petshop Direct Team.
Resposta da Petshop Direct
Thank you for making our day with your lovely feedback! We’re thrilled to have you as a customer and look forward to serving you again soon. Have a wonderful week, the Petshop Direct Team.
Great thank you
6 de dezembro de 2025
Resposta da Petshop Direct
Thank you for the wonderful 5-star rating! We are so happy to have met your expectations. Best wishes from the Petshop Direct Crew.
Great customer service
Customer service responded promptly, politely and effectively. Itemd dispatched quickly and were well packed.
1 de dezembro de 2025
Resposta da Petshop Direct
We really appreciate you taking a moment to leave us a review. Glad you're happy with everything! Kind regards, the Petshop Direct Team.
Stitching / piping was not reflective on one (bought three)
Bought three coats however one was slightly different. On two, there was reflective piping however in the third coat, there was piping however it was not reflective like the others. Customer service emailed me, I explained that one was not as described however there was nothing they could do.
4 de novembro de 2025
Resposta da Petshop Direct
Thank you for bringing this to our attention, and please accept our apologies for the frustration caused. We always aim for perfect consistency across our orders, and it sounds like one coat from a different production batch accidentally slipped through.
We are genuinely sorry if our initial email response didn't offer a satisfactory solution. This does not reflect the level of service we strive to provide. We would like to look back into this communication for you and make things right, as we want you to be completely happy with all three items.
Please reach out to us directly at info@petshopdirect.co.uk with your order number, or reply to our last message, so we can arrange a replacement coat with the correct reflective piping for you as quickly as possible.
Thank you for your patience, and we look forward to sorting this out for you.
Warm regards,
The Petshop Direct Team
Resposta da Petshop Direct
Delighted to hear your parcel arrived in perfect condition! Thank you for sharing your experience. Sent with care, your Petshop Direct Team
Item as described and delivered…
Item as described and delivered quickly. Would use again.
30 de outubro de 2025
Resposta da Petshop Direct
Thank you for noticing our efforts! Great stock and careful packaging are top priorities for us. All the best, the Petshop Direct Team.
Resposta da Petshop Direct
Many thanks for your kind review and 5-star rating. We really appreciate you choosing Petshop Direct!
Kind regards,
Petshop Direct Team
I ordered a dog tether for our dogs car…
I ordered a dog tether for our dogs car harness, really pleased with how quickly the item arrived, so I bought another one exactly the same for my husband’s car. I highly recommend you, thank you.
26 de setembro de 2025
Resposta da Petshop Direct
Thank you for the wonderful feedback! We’re delighted you were happy with the service you received.
Kind regards,
Petshop Direct Team
Really great service, super quick delivery, have used them time and again 😊
My orders always arrives in a couple of days as promised well packaged. I would recommend.
26 de setembro de 2025
Resposta da Petshop Direct
Your kind feedback is very much appreciated. We’re delighted you were happy with your experience and look forward to welcoming you back.
Kind regards,
Petshop Direct Team
So convenient to have the dogs food…
So convenient to have the dogs food delivered regularly, easy to add to the order or skip a delivery if needed
30 de setembro de 2025
Resposta da Petshop Direct
We really appreciate your lovely comments. It’s always great to hear from our happy customers!
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank you for taking the time to leave us a 5-star review. We’re so pleased you had a positive shopping experience with us.
Kind regards,
Petshop Direct Team
Customer service was very good handling…
Customer service was very good handling a faulty product.
30 de julho de 2025
Resposta da Petshop Direct
Thanks so much for your feedback! We’re delighted everything went well and hope to welcome you back again soon.
Kind regards,
Petshop Direct Team
Good price for a year’s supply of flea…
Good price for a year’s supply of flea and worming treatment. Arrived on time
18 de julho de 2025
Opinião espontânea
Resposta da Petshop Direct
We’re very pleased to hear you had a great experience with Petshop Direct. Thank you for your continued support!
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank you for choosing Petshop Direct. We’re really pleased we could provide you with the service you expected.
Kind regards,
Petshop Direct Team
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