Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver mais
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Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver mais
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Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
A empresa respondeu
Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Informações de contacto
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,5
Excelente
402 opiniões
Pede aos clientes que escrevam opiniões
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Please improve your returns process
Order arrived, no issues with the order. However it didn't fit, so needed to return.
The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address details (that must be handwritten after printing off the form).
Please fix your returns process, at the very least include the invoice/order numbers in the package. Returned today at the Post Office, hopefully will receive my refund soon.
2 de maio de 2025
Resposta da Petshop Direct
Thank you for your feedback. We’re pleased to hear your order arrived without any issues, although we’re sorry the item wasn’t the right fit.
We appreciate your comments regarding our returns form and will take this feedback on board. As part of our efforts to reduce packaging waste, we no longer include paper invoices with orders; however, order details are provided electronically.
Once your returned item has been received and processed by our team, your refund was issued back to your original payment method in accordance with our returns policy.
Thank you again for your feedback and for shopping with us.
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
What a lovely review to receive! Thank you for your support, and we’re delighted you were happy with your experience.
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Many thanks for the fantastic review! We’re delighted to know you were pleased with your purchase and our service.
Kind regards,
Petshop Direct Team
First time I had used this website
First time I had used this website. I needed a harness for my small dog and the usual website didn’t have the colour I was after. Was very pleased with the ease of ordering from here and the quick delivery. I will not hesitate to re order anything else I need.
26 de fevereiro de 2025
Resposta da Petshop Direct
We really appreciate you sharing your experience. Thank you for the 5 stars, and we hope to serve you again soon!
Kind regards,
Petshop Direct Team
I work with this guy many years now…
I work with this guy many years now always look after me fast service best seller!!!
26 de fevereiro de 2025
Resposta da Petshop Direct
Thank you for your lovely feedback. We’re always happy to hear that our customers have had a smooth and positive experience.
Kind regards,
Petshop Direct Team
Great choice of good quality products
Great choice of good quality products, good prices and good brands.
Highly recommended to pet owners who want quality and value for money. Thank you.
24 de janeiro de 2025
Opinião espontânea
Resposta da Petshop Direct
Thanks for the brilliant review! We’re so pleased you were happy with everything and appreciate your custom.
Kind regards,
Petshop Direct Team
Easy to order and quick delivery
Easy to order and quick delivery, please with my last order so placed a second order. Recommend.
27 de janeiro de 2025
Resposta da Petshop Direct
Thank you very much for your positive feedback. We’re delighted that we could meet your expectations!
Kind regards,
Petshop Direct Team
Little bit out of stock still good…
Little bit out of stock but still good service
28 de janeiro de 2025
Resposta da Petshop Direct
Thank you for your feedback! We’re sorry a few items were out of stock, but we’re really pleased to hear you were happy with our service. We’re always working to keep our range well stocked and hope to have everything you need next time.
Kind regards,
Petshop Direct Team
Great fast Service
28 de janeiro de 2025
Resposta da Petshop Direct
Thank you for the 5 stars and your kind comments. We really appreciate your support and look forward to serving you again.
Kind regards,
Petshop Direct Team
Fast delivery and the best food for my…
Fast delivery and the best food for my baby girl, Maya!
28 de janeiro de 2025
Resposta da Petshop Direct
We’re delighted to hear everything went well with your order. Thank you for taking the time to share your experience!
Kind regards,
Petshop Direct Team
Delivery time and the fact it's was…
Delivery time and the fact it's was actually how they were described, great product
28 de janeiro de 2025
Resposta da Petshop Direct
Thanks so much for your lovely review. We’re pleased you enjoyed your experience with us and hope to see you again soon!
Kind regards,
Petshop Direct Team
Very happy with the products
Very happy with the products. On time delivery. Many thanks
2 de janeiro de 2025
Resposta da Petshop Direct
Thank you for your fantastic feedback! Providing a great service to our customers is very important to us, so your comments are much appreciated.
Kind regards,
Petshop Direct Team
Easy to order and delivered promptly!
3 de janeiro de 2025
Resposta da Petshop Direct
We’re really happy to receive your 5-star review. Thank you for choosing us for your pet supplies!
Kind regards,
Petshop Direct Team
Quick and efficient service
30 de novembro de 2024
Resposta da Petshop Direct
Thank you for your kind feedback. We’re pleased you were happy with your order and look forward to helping you again in the future.
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Many thanks for your wonderful review. Your support means a great deal to us, and we’re delighted you had a positive experience.
Kind regards,
Petshop Direct Team
Great service and very prompt with…
Great service and very prompt with delivery
30 de outubro de 2024
Resposta da Petshop Direct
Thank you for sharing your feedback with us. We’re thrilled you were happy with your purchase and the service provided.
Kind regards,
Petshop Direct Team
K9 Dog Harness
Excellent product with seamless ordering and first class communication on delivery date. Julius K9 harness is perfect, too.
5 de novembro de 2024
Resposta da Petshop Direct
We're so glad to hear that your shopping experience was seamless and that you're enjoying your new products! Your feedback means a lot to us. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future.
Kind Regards
Petshop Direct Team
Resposta da Petshop Direct
We're so glad you had a great experience. If you have any future questions or need assistance, please don't hesitate to reach out.
kind Regards
Petshop Direct Team
Perfect as always great products…
Perfect as always great products delivered on time... I know where to go in the future for my dog's necessities.
25 de setembro de 2024
Opinião espontânea
Resposta da Petshop Direct
We're thrilled to hear you're happy with our products and service. Thank you for your continued support!
Kind regards
Petshop Direct Team
Great shopping experience
Very easy to order online. Competitive prices and the delivery time was excellent.
24 de setembro de 2024
Resposta da Petshop Direct
We're delighted to hear you found our online ordering process easy and convenient. Your satisfaction is our top priority.
Kind Regards
Petshop Direct Team
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