It was lovely to have a female engineer attend my repair. She was exceptionally polite, nicely spoken, helpful and extremely professional. She explained what had gone wrong, showed me what to do shou... Ver mais
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great service from professional organisation. They came out to service my boiler and the engineer was very knowledgeable as well as friendly. did a first class job and left the place tidy and clean
I recently had a new boiler fitted by this company. The appointment was made very efficiently by the telephone staff and the fitters arrived on time. They ensured they wore covers over their shoes at... Ver mais
A empresa respondeu
Czekałem na umówioną wizytę od 8 rano do 13. Nikt się nie pojawił, nikt nie zadzwonił. Po moim telefonie jakaś kobieta stwierdziła że inżynier był u mnie i do mnie dzwonił, co jest perfidnym kłamstw... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
Informações de contacto
Furlong Road, Tunstall, ST6 5UD, Stoke-on-Trent, Reino Unido
- 07496448278
- sxarah.allen@phoenixgasservices.co.uk
- phoenixgasservices.co.uk
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The visit was fast and smooth
The visit was fast and smooth. The gentleman removed his shoes (white rugs) without me even asking. He was very polite and also not bad on the eyes (very big muscley guy) which cheered up a miserable day for me.
I look forward to next year's visit, they have set quite the standard 😉
31 de julho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you so much for your review. We’re really pleased to hear that your visit was quick and hassle-free, and that our colleague was polite and considerate during his visit.
It’s great to know that he went the extra mile to take care around your home, and we’ll be sure to share your kind feedback with the team.
Thank you again for taking the time to leave such positive feedback — it’s very much appreciated.
Excellent Engineer
We recently had a visit from one of the Phoenix team, Mike G.
We have a multifuel burner. Mike initially came out to sweep the flue and confirm that the appliance was safe to use.
Mike then had to revisit to replace the rope door seal on the appliance.
We found Mike to be friendly and extremely polite. He made sure that everything that he was doing in our home was explained to us and was happy to answer any questions that we had.
People are quick to complain these days, but rarely do they show appreciation for a job well done.
We would like to express our thanks to Mike and say that he is a credit to Phoenix Gas Services.
22 de julho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for taking the time to leave your review. We're delighted to hear that Mike provided such a friendly, professional service and kept you informed throughout both visits. It's especially rewarding to know you felt well looked after and that his work made such a positive impression.
We'll be sure to pass your kind words on to Mike—they'll mean a great deal to him. Thank you again for your support and for choosing Phoenix.
Impeccable experience
I had a boiler and gas safety check at my property and from start to finish the service was impeccable. The engineer was on time, friendly, respectful of my property, he let me know that he’d be leaving things out for me to put away which he checked I was fine to do, and the things were left in a neat pile. I told him I have an electric oven, but he double checked just to make sure which was really good incase I was wrong, showed me how the thermostat worked which I didn’t know before so was handy, the service was quicker than expected which was good because I have young children who want to run around so they weren’t constricted for too long, but he was chatty with my children also which was nice of him. He was very polite and showed gratefulness that I had moved things out for his ease etc and thanked me for being home for him to undertake the necessary checks.
22 de julho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you so much for your wonderful review. We're delighted to hear that you had such a positive experience and that our engineer made you feel comfortable throughout the visit.
It's great to know they took the time to explain your thermostat, carried out the checks thoroughly, and were considerate of both your home and your family. We'll be sure to share your kind feedback with the engineer.
boiler service appointment…
I had a boiler service appointment booked. At very short notice I needed to reschedule. Very accommodating staff on the phone.
As soon as the engineer arrived he was professional, courteous and respectful.
20 de julho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that our team was able to accommodate your appointment change at short notice and that your engineer provided a professional, courteous and respectful service. We'll be sure to pass your kind comments on to the team.
Very happy with recent service with…
Very happy with recent service with Phoenix gas services. Engineer was friendly, polite and professional. Communication from company was also positive.
14 de julho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for your wonderful review! We're so pleased to hear you were happy with the service you received. It's great to know our engineer was friendly, polite, and professional, and that our communication met your expectations. We really appreciate your feedback.
Satisfaction of all work carried out
Phoenix Gas Services we have had on a number of occasions.
The Engineers were always polite and wore shoe protectors when entering our Home a small thing but it meant they took care when doing work in our Home. But above all they did a First Class job. A great team and well done to resolve our Problems
18 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for your kind review Paul. We're delighted to hear that our engineers' professionalism, attention to detail, and quality of work made such a positive impression. We'll be sure to pass your lovely feedback on to the team.
The engineers were great and did a neat…
The engineers were great and did a neat job at fitting my boiler. Customer service were fab at fitting it in around my schedule.
10 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for your review. We're delighted to hear that you were pleased with both our engineers' workmanship and the support from our customer service team. We really appreciate your feedback.
review
Good place for work experience, and great staff who are kind.
29 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for your review! It was our pleasure to host you for your work experience, and we're so pleased to hear that you found our staff welcoming. We hope you enjoyed your time with us and wish you every success in your future studies and career!
Great customer service
I had occasion to ring Phoenix Gas regarding a gas repair and me experience with the call handler who dealt with my repair was exceptional. She listened to me with empathy and professionalism and dealt with my enquiry really well. She rang me back within 5 minutes, as promised, to give me an estimated time for the engineers arrival which meant I could keep a really important appointment. A big thank you and keep up the good work
9 de julho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you so much for taking the time to leave your review. We're delighted to hear that you had such a positive experience with our office staff. Providing a professional service and keeping our customers informed every step of the way is something we take great pride in, so it's fantastic to know this made a difference.
We'll be sure to pass your kind feedback on to the team.
Gas safety check by Phoenix Services.
Gas safety check by Phoenix Services.
The cost of the safety check was fine, the engineer arrived punctually and carried out the check without
any problem. I am sincerely pleased to have changed from my previous service company to Phoenix.
10 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you were happy with the value of our gas safety check and that everything was carried out smoothly.
We really appreciate your kind words and look forward to continuing to provide you with reliable, high-quality service in the future.
Amazing Service Thank You
I cannot praise Phoenix Gas enough for their incredible response and amazing customer service.
I recently discovered a leak behind my dishwasher. I already had a boiler service booked with them for the following week, but as a new home owner and parent, I was incredibly anxious and nervous about the situation. I reached out to see if they could help sooner, and they immediately went above and beyond by sending their Partnership Manager, Stuart, straight to my house.
Stuart was an absolute lifesaver. He quickly identified and repaired the leak. Then, to save me the hassle of waiting around for another appointment the following week, he stayed to complete my boiler service right then and there! He even caught and replaced a failing burner seal and cleaned out a filter that had been neglected by previous engineers.
Five stars truly isn't enough to reflect their quick response, empathy, and professionalism. The entire customer journey from start to finish was seamless and a complete pleasure. I can’t thank Stuart and the rest of the team enough!
3 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you so much for taking the time to leave such a wonderful review. We truly appreciate your kind words and are delighted to hear about your positive experience with Phoenix Gas.
We'll be sure to pass your lovely feedback on to Stuart, who will be thrilled to know his prompt response, thorough workmanship, and commitment to going the extra mile made such a difference.
Thank you again for your recommendation and for choosing Phoenix Gas.
Had my EV charger supplied and fitted…
Had my EV charger supplied and fitted by Phoenix. The installation was quick and professional. I asked if it was possible that the charger could be located to a different position than originally planned and this was no trouble for the engineer.
12 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for your fantastic review! We're delighted to hear you were happy with your EV charger installation and that our engineer was able to accommodate your preferred charger location. We always aim to provide a professional, flexible service and make the installation as convenient as possible. We really appreciate your feedback and thank you for choosing Phoenix.
Solar install
I recently had phoenix out to install some solar panels for me. What can I say... from start to finish this company have been second to none from first contact up to install has been so smooth the guys who fitted the panels were here on time, they didn't stop working even with all the heat and have done an absolutely fantastic job of installing my panels the electrician arrived later the same day and got it all wired and running before he left. Safe to say I was gobsmacked! Phoenix have made such an amazing impression on me im currently having a design done for an air source heat pump which I really cant wait for. So if your after renewable technologies these are the people to do it. thankyou phoenix for the work you have done it has been fantastic and an absolute pleasure to have you here, ill get the kettle on when you come to do my heat pump.
26 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you so much for your incredible review! We're absolutely delighted to hear that your experience with Phoenix was so positive from your first enquiry right through to the installation. It's fantastic to know our installation team and electrician exceeded your expectations, especially in the challenging heat, and that everything was completed smoothly and efficiently.
Your kind words mean a great deal to the whole team, and we're thrilled that you've already chosen us for your air source heat pump project.
Thank you once again for your trust and recommendation.
The electrical team installed my home…
The electrical team installed my home EV charger. Sam did a very tidy job and gave me a really good overview of how to connect my car and set up the home use app.
1 de abril de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for your five star review! We're so pleased to hear you're happy with your new home EV charger and that Sam provided a tidy installation along with a clear explanation of how to connect your car and use the app.
We'll be sure to pass your kind words on to Sam—they'll be greatly appreciated.
Heating problems
My heating had stopped working an engineer - Shane from Phoenix Gas Services arrived promptly he quickly identified the faults, He explained the issue clearly and arranged to return once the required parts were available. On his return visit he replaced the control panel in the kitchen, the thermostat in the hall also a valve on the hot water tank, everything is now working perfectly. He was professional, friendly and efficient throughout. I’m very pleased with the service and would happily recommend.
29 de março de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Shane was able to quickly identify the faults, keep you informed throughout the process, and get your heating back up and running.
We'll be sure to pass your kind words on to Shane—he'll be pleased to know his professionalism, friendliness, and efficiency made such a positive impression.
Thank you for choosing Phoenix and for your recommendation. It means a great deal to us!
same shit different day!!
same shit different day!!! no attempt using doorbell or knocking, only carefully placing curled up card in letterbox and clearing off. 3rd time in past 3 weeks. they increase my anxiety every year when they are due to maintain my boiler. I complained, citizens advice complained too. they seem to do as they please. SHAME ON YOU PHOENIX
29 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
We're sorry to read your review and appreciate that you're frustrated.
We have carefully reviewed the appointments you refer to and can confirm that the correct appointment notifications were sent in advance of each visit, in line with our standard procedure. Our records also confirm that our engineer attended the property on each occasion.
Annual boiler servicing is a vital safety requirement, and we have a responsibility to make every reasonable effort to gain access to ensure your boiler is operating safely and efficiently for your comfort and wellbeing. We therefore follow the same procedures for all customers when arranging and attending appointments.
Our records also show that it has been necessary to make multiple appointment attempts on a regular basis over a number of years before we have been able to gain access to your property. While we understand this process can be frustrating, we will continue to follow the correct procedures to fulfil our safety obligations.
We're sorry that you remain dissatisfied, but we are confident that the appropriate process has been followed throughout. If you would like to discuss arrangements that may help make future appointments more successful, we would be happy to speak with you directly.
Phoenix Gas Services
Phoenix Gas has attended multiple sites for me over many years and surveyed, carried out subsequent commercial heating, air conditioning, and plumbing installation works on several Schools, Libraries, Care Homes and Offices Buildings over many years for me. I have always found their staff (engineers, office staff, and management) to be professional, friendly, very knowledgeable, and very competitively priced. Phoenix has never had works carried out with any sort of Health & Safety or behavior incident on-site.👏🙌👌
8 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you, Shaun, for taking the time to leave such a fantastic review and for your continued trust in Phoenix over the years.
We're delighted to hear that you've consistently had positive experiences with our engineers, office staff, and management team across your projects. Providing professional, knowledgeable service while maintaining the highest standards of health and safety is something we take great pride in, so your feedback means a great deal to us.
We truly appreciate your ongoing partnership and look forward to working with you again on future projects.
I had an EV car charger installed on my…
I had an EV car charger installed on my garage, the work was very tidy and the engineer was really good. He completed the work fast too.
19 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for taking the time to leave us a review. We're delighted to hear you're pleased with your EV charger installation and that our engineer completed the work quickly and to a high standard.
We'll be sure to pass your kind feedback on to the team. Thank you for choosing Phoenix, and we hope you enjoy the convenience of your new EV charger!
The Phoenix Group recently did my EICR…
The Phoenix Group recently did my EICR at my house I was selling. It needed doing urgently as the house move was dropped on us to get completed within a month! They came round completed the EICR and completed the remedial jobs required in good time and sent over the certificate on the same day. Brilliant service first class lads on the job
3 de março de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for taking the time to leave such a great review! We're delighted we could help at such an important time and ensure your EICR and the necessary remedial works were completed within your tight timescale.
It's fantastic to hear that everything was carried out promptly and that you received your certificate on the same day. We'll be sure to pass your kind words on to the team—they'll really appreciate your feedback.
Thank you for choosing Phoenix, and we wish you all the best in your new home!
The engineer was polite and efficient…
The engineer was polite and efficient and still friendly, he left my home as he found it. Very pleased with the engineers visit.
10 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for taking the time to leave us a review. We're so pleased to hear that our engineer was polite, efficient, and friendly, and that they left your home just as they found it.
We really appreciate your feedback and are delighted that you were happy with the visit.
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