It was lovely to have a female engineer attend my repair. She was exceptionally polite, nicely spoken, helpful and extremely professional. She explained what had gone wrong, showed me what to do shou... Ver mais
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great service from professional organisation. They came out to service my boiler and the engineer was very knowledgeable as well as friendly. did a first class job and left the place tidy and clean
I recently had a new boiler fitted by this company. The appointment was made very efficiently by the telephone staff and the fitters arrived on time. They ensured they wore covers over their shoes at... Ver mais
A empresa respondeu
Czekałem na umówioną wizytę od 8 rano do 13. Nikt się nie pojawił, nikt nie zadzwonił. Po moim telefonie jakaś kobieta stwierdziła że inżynier był u mnie i do mnie dzwonił, co jest perfidnym kłamstw... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
Informações de contacto
Furlong Road, Tunstall, ST6 5UD, Stoke-on-Trent, Reino Unido
- 07496448278
- sxarah.allen@phoenixgasservices.co.uk
- phoenixgasservices.co.uk
3,9
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217 opiniões
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I recently had a visit from Phoenix Gas Services and was extremely impressed with the service provided. The engineer arrived on time, was professional, friendly, and took the time to explain everything clearly throughout the visit.
The work was completed efficiently and to a very high standard, and the area was left clean and tidy afterwards. It was reassuring to deal with someone who was knowledgeable and genuinely cared about providing excellent customer service.
From booking the appointment through to completion of the work, the whole experience was smooth and hassle-free. I would have no hesitation in recommending Phoenix Gas Services to others and would happily use them again in the future.
Thank you to the engineer and the wider team for such a positive experience
9 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you so much for your kind words and positive feedback. We’re incredibly grateful that you took the time to share your experience with Phoenix Gas Services.
It’s wonderful to hear that you were pleased with the service you received and that our engineer made such a positive impression. Providing a professional, reliable, and customer-focused service is something we take great pride in.
Your recommendation means a great deal to us, and we’ll be sure to pass your comments on to the engineer and wider team. Thank you again for your support.
I was very pleased with pheonix gas…
I was very pleased with pheonix gas services, the engineer arrived on time, was polite, did the job, left no mess or dirty finger marks on my walls or appliance. Well done pheonix 👍
5 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Hi Linda,
Thank you so much for taking the time out of your day to leave us a review, we're delighted to hear you were pleased with our service.
We really appreciate your feedback and look forward to helping you again in the future!
Simply Amazing!!!!
Annsheel Khan is the engineer that visited my home this morning, because of a gas leak and he has been truly outstanding, he was warm kind and respectful, he was knowledgable and extremely quick, he realised that it was something cadet would need to fix and contacted them accordingly, they are a total different story but I called him later for an update and he was available all day he really went the extra mile even speaking to the second chap from cadet at well gone 5pm to ensure my family and I I'm so incredibly grateful Phoenix you should be really proud!
5 de junho de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you so much for taking the time to share your experience and for your kind words about Annsheel.
We are delighted to hear that he provided such outstanding service during what was undoubtedly a stressful situation for you and your family. Your comments about his warmth, professionalism, knowledge, and dedication are greatly appreciated. It is especially encouraging to hear how he went above and beyond by staying available throughout the day, coordinating with the relevant parties, and ensuring your family's safety and wellbeing remained the priority.
We will make sure your feedback is shared with Annsheel and his management team. Recognition like this means a great deal, and we are incredibly proud to have colleagues who demonstrate such commitment to our customers.
Thank you again for your thoughtful review and for taking the time to acknowledge Annsheel's efforts.
Resposta da Phoenix Gas Services
Dear Katherine,
Thank you for taking the time to leave a review.
Unfortunately, we are unable to identify your job from the information provided in your review. We would welcome the opportunity to understand your concerns in more detail and investigate what happened. Please contact our customer service team directly on 01782 564448 with your name, address, or job reference number so that we can look into the matter and work towards a resolution.
We value all feedback, as it helps us improve our services, and we would appreciate the chance to discuss this with you further.
Kind regards,
The Phoenix Gas Team
This is the worst company
This is the worst company, if I could give no stars I would, I pay every bill on time but they disconnected my gas when I was at work because they needed to do maintenance then left me with no supply for an entire day and night. I had to take emergency leave from work to admit one of their ‘engineers’. Their ‘customer service’ is the worst I have ever experienced
20 de maio de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
We’re very sorry to hear about your experience and understand how disruptive this situation must have been.
We take comments like this extremely seriously and would like the opportunity to investigate what happened in full. Unfortunately, we’re unable to identify your job from this review alone.
Please could you email your full name, address and contact details to info@phoenixgasservices.co.uk so that a member of our team can look into this matter urgently and respond appropriately.
Thank you.
Would leave zero stars the company is…
Would leave zero stars the company is an absolute joke, had three appointments booked, had to cancel one and rebook, rebooked and never showed up on the 23rd of April even though they said they did also had an appointment on the 11th of May have video doorbell footage that shows the engineer walking up to the door and putting a card through without even knocking the door, you ring and get a person on the end of the phone that clearly doesn’t want to help at all, now we are being threatened with court action by our landlord because there engineers can’t even be bothered to knock a door!!
11 de maio de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
We’re very sorry to hear about your experience and understand how frustrating and stressful this situation must have been for you, especially given the issues with missed appointments and the concerns now being raised by your landlord.
This is certainly not the level of service we aim to provide, and we take your feedback very seriously. We would really appreciate the opportunity to investigate what happened and address your concerns properly.
Please could you contact us at info@phoenixgassservices.co.uk with your full name, property address, and contact details so we can look into this matter in full and review the appointment history and engineer attendance records.
We apologise again for the inconvenience caused and hope to resolve this for you as soon as possible.
only gave 1star as can't give none
only gave 1star as can't give none. Need to teach your staff some respect on the roads and not to drive like tossers
14 de maio de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
We’re sorry to read your comments and take any concerns regarding the conduct and driving standards of our staff very seriously.
We would like the opportunity to investigate this matter further. Please could you contact us at info@phoenixgassservices.co.uk with more information, including the date, time, location, and if possible the vehicle registration or any identifying details, so we can look into this properly.
We appreciate you bringing this to our attention.
Had a really good experience
Had a really good experience. When I called through the team were really helpful and the engineer was thorough and knowledgeable and resolved the issue quickly for me. Would happily recommend.
5 de maio de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you so much for taking the time to leave a review, we're so pleased that our team were able to help. We work hard to ensure the best possible experience for all of our customers, and we'll pass on your kind words to our staff.
4 failed appointments
4 failed appointments, waiting in all day with no communication, poor customer service
12 de março de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Hi Joann,
We’re really sorry to hear about your experience — this is not the level of service we aim to provide. We understand how frustrating it must have been to wait in all day without communication, especially across multiple appointments.
We’d really like the opportunity to look into this and put things right. Could you please email us at info@phoenixgasservices.co.uk with more details, including your phone number, address, and your email? This will help us investigate what went wrong and resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we hope to restore your confidence in our service.
Another bad review
A boiler service identified a leak. Engineer was supposed to report repair and order parts. 3 weeks later and no sign of any repair. Phone calls not being returned. Why am I chasing up a service used by rugby council? I have no option but to use this rubbish company.
I had a reply from this company see below.
Rugby council and myself called via phone to chase up this matter on more than one occasion. The lady was on lunch and was supposed to return call, which she didn't hence more than one call to chase up. Its is down to this company to book repair via engineer.
Strangely enough I spoke to a man from this company who couldnt apologise enough. So why does the reply not reflect the conversation I had? 🤔
11 de fevereiro de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for bringing this to our attention. We’re sorry to hear about the frustration caused by the delay and the difficulty you experienced getting through to us.
Following your review, our engineer contacted you and we understand that the leak has now been resolved by Worcester under a warranty call. It appears there may have been some confusion regarding communication, as we were unable to locate any instruction from Rugby Borough Council through their portal or via email, which may have contributed to the delay in progressing the repair.
We appreciate your patience while this was being clarified and apologise again for the inconvenience caused. If there is anything further you need, please do not hesitate to contact our office and we will be happy to assist.
Absolute joke of a company
Absolute joke of a company. First appointment - no-one turned up. Second appointment employee arrived, diagnosed the problem with the heating pump. Went away to order it. Third appointment - different bod turned up and said the valves needed replacing as well but didn't have them on the van. 4th. appointment - no-one turned up. 4 separate days waiting in, moving furniture, not putting heating on so repair could be undertaken. 2 disabled pensioners in the property. Absolutely disgusting! Doesn't deserve the 1 star.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Hello Steve,
Thank you for taking the time to bring this issue to our attention. Your experience falls far short of the level of service we expect for our customers, so we apologise that you have encountered issues.
We'd like the opportunity to put things right, so please could you contact us at your earliest convenience with your contact details at info@phoenixgasservices.co.uk and we will give this matter our urgent attention.
Thank you
Absolutely first class service
Absolutely first class service. Reliable, clean, tidy and very understanding over personal circumstances regarding the condition of one of my daughter's rooms as she struggles with mental health. Thank you to both engineers.
21 de janeiro de 2026
Opinião espontânea
Resposta da Phoenix Gas Services
Hi Kate,
Thank you so much for taking the time to leave us such wonderful feedback! We’re delighted to hear that our engineers provided a reliable, professional, and understanding service.
If you’re able to recall the names of the engineers who visited, we’d love to pass on your thanks directly and congratulate them on their excellent work and professionalism. Your kind words mean a lot to the team and really highlight the care and level of service we aim to provide for all our valued customers.
Thanks again for sharing your experience!
Low budget company
My neighbour was getting pipes installed on the road and phoenix gas work men thought it would be ok to dump all the concrete and rubble on our garden, when I phoned up to complain they could not see a problem until I informed them I had no contract with them therefore they were breaking the law, these people seem to think they have the right to dump the waste that they have created onto people's private property, maybe if they employed professionals they would not have so many complaints. A disgusting company that has no morals or companion for other people's private property.
29 de dezembro de 2025
Opinião espontânea
Resposta da Phoenix Gas Services
Hi Sally,
On checking our records, believe this review may have been posted for a different company with a similar name in error. We are Phoenix Gas Services based in Stoke-on-Trent, Staffordshire, and upon checking our system, we have no record of these works or a phone call from yourself.
As our reputation is very important to us, we’d kindly ask if you would remove this review at your earliest convenience.
Thank you for your understanding and we hope that your problem gets resolved.
What a joke Phoenix Gas Services are
What a joke Phoenix Gas Services are! Had an appointment for today arranged for weeks. Took time off work and then got a call this morning that the engineer had called in sick and they have no-one else to do the repair. They've left an older woman with disabilities in a cold living room over Christmas. Unacceptable and terrible customer service. Would definitely not recommend these cowboys. I only gave one star because there's no option for zero stars but if they was an option for negative stars, Phoenix would get the full five!
17 de dezembro de 2025
Opinião espontânea
Resposta da Phoenix Gas Services
We’re very sorry to read this and completely understand how upsetting and frustrating this situation has been, particularly given the circumstances and time of year. Unfortunately, due to an engineer calling in sick at short notice, we were unable to attend as planned, which we appreciate is extremely disappointing after you had arranged time off work.
Please accept our sincere apologies for the inconvenience and distress this has caused. This is not the level of service we aim to provide, and we take feedback like this very seriously. We have now prioritised this job and will have the issue looked at shortly to ensure the repair is carried out as soon as possible.
Sheer Incompetence
Sheer incompetent!!! Sheer hold no accountability!! Sheer do no turn up !! Sheer Cowboys!! You got no hot water or heating!! Do not call these imbosolies!! They couldn't fight themselves out of a crisp packet.
14 de dezembro de 2025
Opinião espontânea
Resposta da Phoenix Gas Services
We’re sorry to read this and understand how stressful it can be to be without heating or hot water. We can confirm that the issue has now been attended to and resolved.
Our intention is always to support our customers and get problems sorted as quickly as possible, and we regret the frustration this situation caused. Feedback is important to us, and we take all concerns seriously as part of improving our service.
If you have any ongoing concerns, please feel free to contact our office and we’ll be happy to help.
Third time waiting for an engineer to…
Third time waiting for an engineer to turn up. Still waiting
7 de dezembro de 2025
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would really like the opportunity to put things right.
Please get in touch with us directly on 01782 564448 so we can look into this in more detail and work towards a resolution as quickly as possible.
We appreciate you bringing this to our attention and hope to hear from you soon.
Aaron and Dan Fitted our new heating…
Aaron and Dan Fitted our new heating system and Airsource heating system.
They took every care of the house and made sure we understood and were happy at every stage. They paid special attention to my mother that was ill at the time and their patience and kindness was very welcome.
25 de novembro de 2025
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you so much for your kind words, we're absolutely thrilled you were happy with the service provided by our team and will be sure to pass your feedback on to Aaron and Dan.
Absoultely shocking service
Absoultely shocking service. Had sevice booked for today, but i ran out of gas so nipped to the shop to get some. While i was there the engineer turned up and my daughter told him id just gone to shop to get gas and would be 2mins. He refused to wait and said tell her to book another appointment i ay got time.
Shocking, cant wait 2mins are u for real.
22 de novembro de 2025
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have felt. Our engineers work on a very tight schedule to ensure all customers receive service on time, which means they’re unable to wait beyond the allocated appointment window.
We appreciate that you were only gone briefly, and we’ll review this internally to see if there’s any way we can improve communication in situations like this. Please contact our customer service team on info@phoenixgasservices.co.uk , and we’ll be happy to help you rebook at the earliest convenience.
This company are absolutely…shocking!
This company are absolutely shocking!!!!!!
We are on day 5 of no heating.. my father is 79 years old and we are freezing.
The heating was working except one radiator, Phoenix came out to fix it and now none work.
We have been classed as a “priority” we have waited 24 hours for a phone call and they have offered to come out in 6 days time.
This company should NOT be trading.
DO NOT USE!!!!!!!!!
18 de novembro de 2025
Opinião espontânea
Resposta da Phoenix Gas Services
Hello Emma,
I'm so sorry that our standards have fallen short on this occasion and regret hearing that you have had a negative experience, please accept our sincere apologies.
We would really appreciate the chance to to resolve this issue for you. Please could you email us at info@phoenixgasservices.co.uk with your name, address and contact telephone number and we will have a member of our team get in touch with you as a priority?
Saul is amazing!
I smelt gas when I entered my apartment. An engineer was here within the hour.
One of the apartments had a gas leak behind their cooker.
Saul the engineer was absolutely amazing. He got us all out to our cars safely and isolated the gas straight away. He also got an ambulance straight away for the lady whose apartment had the leak to make sure she was ok.
Fire brigade checked everything and when all was safe, let us back inside our apartments.
I can’t thank Saul enough for all his help and for being so efficient. He really looked after us all and he dealt with everything professionally and with great care.
30 de setembro de 2025
Opinião espontânea
Resposta da Phoenix Gas Services
Thank you so much for your kind words Amy. We're so pleased that Saul was able to help you and the other residents and we'll be sure to pass on your positive feedback.
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