Blijkbaar een keer online zoiets gedaan niet gekozen voor een abonnement! Wat schetst mijn verbazing er wordt elke maand geld afgeschreven!!!! Waarvoor??? Incasso stop gezet. Niet intrappen...foei
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Was charged full subscription because I didn’t cancel before the end of the trial period but company refunded me as a gesture of good will. Might be better if they remind people they are about to be c... Ver mais
Easy to follow instructions and well laid out web pages. Very detailed questionnaire and well explained diagnoses which are rated for closest fit. Useful tool to help with basis for GP visit or self h... Ver mais
A empresa respondeu
We contacted them through a contact form late in the evening and got an answer already early in the next morning, with all options listed. Very customer friendly.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.
Informações de contacto
Holanda
- physiocheck.co.uk
4,2
Bom
559 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quality Customer Service.
Quality Customer Service.
Prompt response and positive communication.
Well done Physiocheck.
9 de fevereiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Brian,
Thank you for your review, we really appreciate it!
Apparently I signed for a trial period…
Apparently I signed for a trial period then automatically renewed which I didn’t want. The firm accepted and cancelled subscription so if do ever want their services I will use them compared to others
4 de fevereiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Mark,
Thank you for your review, we really appreciate it.
You can indeed cancel your subscription at any time :)
beware the hidden subscription fees - not transparent
the initial check tool doesn't tell you its a paid for until you've answered all the questions. Then it charges you £3.99. Once you pay for the £3.99, a week later you then get charged for another £16.99 monthly subscription payment. Not transparent at all.
28 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Andy,
We have tried to contact you personally, but unfortunately we have not received a response.
I'm sorry to hear that the payment did not proceed as you had expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by cancelling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page.
We will cancel your subscription.
End Subscription
The response time to my problem was impressive. They have left me with a smile on my face.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Kelly,
Thank you for your review, we really appreciate it!
Our customer service is available 7 days a week, and we always respond within one day.
Resposta da Physiocheck.co.uk
Hi Andy,
Thank you for your review, we really appreciate it.
Easy to use and simple to follow
Easy to use and simple to follow. Accurate diagnosis. Slightly steep price for exercise plan but much cheaper than being provided exercises by physio 1:1. Good service overall
2 de fevereiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi,
Thank you for your review, it was great to read it!
Subscription trap
I signed up for a one-time assessment (€3.49). At no point was it clearly communicated that this would turn into a paid subscription.
A few days later, €16.99 was charged automatically without a clear warning, without an explicit opt-in, and without any confirmation email or subscription details. I never received terms, renewal information, or proper notice of a recurring payment.
This kind of practice is misleading and not transparent. A legitimate subscription requires clear consent and confirmation, which did not happen here.
I have canceled immediately and requested a refund. I would strongly advise others to be very cautious before entering any payment details.
19 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Barkin,
We've since contacted you personally. It's unfortunate that we weren't able to find a solution together.
I'm sorry to hear that the payment did not proceed as you had expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by cancelling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page.
I've provided you with the link to the pricing page and shown you screenshots where we repeatedly indicate that your subscription will become monthly if it's not canceled within the trial period.
If you have any questions, please feel free to contact us.
Thank you for the refund
Thank you for the refund. I will be sure to read more in detail in the future.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi,
I'm glad we found a solution together. Thanks for the review!
Awful practice
Used for urgent information and after 100 questions and tests then withheld all information unless I paid money. Waste of time
27 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Ryan,
We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that very accurately determines your possible condition (and which conditions you have less similarities with). With a small contribution for the unique self-check, we offer the quality we stand for. At the start of the check, we inform our visitors about the price (above the NEXT button).
We hope that you will use Physiocheck more often in the future and that our platform will be useful for your symptoms.
I misunderstood the registration…
I misunderstood the registration instructions and signed up for a membership I did not want. However, they have been very understanding and corrected my error. Well done!
24 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Annie,
Thank you for your review. I'm glad we were able to find a solution together :)
Watch for repeat monthly subscriptions
Not too keen after a month later realised it was a subscription thing. Something to watch for. Generally good advice, but expensive
23 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Steve,
Thank you for your review :)
I’ve found the Apps diagnostic and…
I’ve found the Apps diagnostic and treatment exercises very detailed and helpful.
22 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi,
Thank you for your review, we really appreciate it!
Great diagnosis
Great diagnosis. The team was very helpful (Bo specifically).
19 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Mike,
Thank you for your review! We really appreciate it, and we're glad we resolved it together.
Issue resolved quickly and professionally
I appreciated the professional and courteous handling of a service request once I got in touch. The team responded promptly, explained the process clearly, and made a goodwill gesture. Thank you for your great customer service.
17 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Maureen,
Thank you for your review, we really appreciate it.
Our customer service is available 7 days a week, and we always respond within one day.
Resposta da Physiocheck.co.uk
Hi Mike,
Thank you for your review, we really appreciate it.
All my recommendations!
In this unhuman time of greed and “rat race” company like this one is real gem. Understandig. Personal relation. Fairness. All my recommendations.
12 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Ivica,
What wonderful compliments! Thank you for the review; we really appreciate it.
Easy to use
Clear instructions for exercises that you can follow in real time. Easy to negotiate website.
26 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Fiona,
Thank you for the review, we really appreciate it.
In-depth and intelligent!
The service is detailed in a way that doctors rarely are. What I learned helped me talk to my doctor and make better sense of my symptoms. I'm not able to follow the exercises given on the site at this time because of other restrictions but I look forward to getting back to it when my other issues are healed.
7 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Diane,
What a lovely review, thank you!
Very satisfied for the fast reply by…
Very satisfied for the fast reply by the support team. Thanks.
6 de janeiro de 2026
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Manuel,
Thank you for the compliment. Our customer service is available 7 days a week :)
Gave a great list of possible causes
Gave me a good idea of what the cause might be.
30 de dezembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Phil,
Thank you for your review.
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