Physiocheck.co.uk Opiniões 

559
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Blijkbaar een keer online zoiets gedaan niet gekozen voor een abonnement! Wat schetst mijn verbazing er wordt elke maand geld afgeschreven!!!! Waarvoor??? Incasso stop gezet. Niet intrappen...foei

Classificada 4 em 5 estrelas

Was charged full subscription because I didn’t cancel before the end of the trial period but company refunded me as a gesture of good will. Might be better if they remind people they are about to be c... Ver mais

Classificada 5 em 5 estrelas

Easy to follow instructions and well laid out web pages. Very detailed questionnaire and well explained diagnoses which are rated for closest fit. Useful tool to help with basis for GP visit or self h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We contacted them through a contact form late in the evening and got an answer already early in the next morning, with all options listed. Very customer friendly.

A empresa respondeu

Informações sobre a empresa

  1. Fisioterapeuta

Escrito pela empresa

Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

559 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(559)

161 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Good so far

Good so far. I took the quiz, paid to get the results. Now i have the app. When you join on a laptop/desktop, it's not obvious that you need the app to see the exercises.

i've done all the exercies as directed two days in a row and already feel some improvement. I suspect I'll pay to have the first month (£16.99 more) but if i'm ok, then I'll quit at that point.

5 de janeiro de 2026
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Charlotte,

Thank you for your review. We're glad you're already feeling the improvement.

If you want to cancel your subscription, you can do so yourself in your account or by sending us a message. Our customer service is available 7 days a week, and we always respond within one day.

Classificada 5 em 5 estrelas

Great diagnosis

The initial survey/diagnosis goes into great depth and I am happy that the diagnosis is hopefully correct. Now to see what the treatment will be.

31 de dezembro de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Richard,

Thank you for your review, we really appreciate it!

Classificada 5 em 5 estrelas

No quibbling…

There was no quibbling, my payment was refunded and subscription cancelled.

29 de dezembro de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Val,

Thank you for your review, we really appreciate it. We're glad we were able to find a solution together.

Classificada 1 em 5 estrelas

Predatory auto-renew subscription of 12.99 a month

as others have mentioned this is a company that has ruined what is a good product (computer generated physio diagnosis) by tying into a predatory, non-transparent 'scamscription' model. They ask you to pay a one off fee for the diagnosis, but then rely on you inadvertently agreeing to a 12.99 monthly fee. The billing on paypal is also in the name of "hierhebikpijn.nl B.V." rather than physiocheck so it's hard to spot.
Such a shame, they genuinely have a good product but they ruin it with this.

24 de julho de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi,

We've since contacted you personally. We're sorry to read this review after issuing multiple refunds.

It's true that the charges are being debited under the name 'hierhebikpijn' . Our head office and payment provider are located in the Netherlands. We've requested this change several times, but unfortunately, this isn't possible.

I'm sorry to hear that the payment didn't proceed as expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by canceling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page. We've also sent you screenshots of our website, where you agree to a monthly subscription during the self-checkout process, unless it's canceled within the 7-day trial period.

Classificada 5 em 5 estrelas

Great service

Great service. Just be careful of the ongoing subscription if you do not require it. I was charged, but they refunded back, which tells me they are a company of high integrity.

28 de dezembro de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Mark,

Thank you for your review, we really appreciate it. We're glad we found a solution together.

Classificada 5 em 5 estrelas

Cancellation was swiftly enacted.

Cancellation was swiftly enacted.

1 de dezembro de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Natalie,

Thank you for your review, we really appreciate it. You can always easily cancel your subscription by sending us a message or canceling it in your profile :)

Classificada 1 em 5 estrelas

Subscription Trap

I signed up to what I thought was a one off check and unknowingly have been paying £9.99 a month for 18 months. There was never an email or notification saying that I had subscribed or indeed any reminder about what was apparently a one month trail or even anything encouraging me to use the service. The first email was today as my card has been locked so the email was asking me to pay. I have never used the service. I might have done if I knew I was paying for it.

Update: they have offered to refund one month if I remove this review! This company make money from "subscription traps" or unwanted subscriptions. A decent company will always send timely reminders and other information about subscriptions. I never even got an email telling me I had subscribed in the first place; only one that I had registered an account. This is probably illegal practice. There is a new law in Uk that will make all of the above illegal so such companies will not be able to get away with such terrible way of doing business. They need to do much better to restore for me any trust in this company than refunding me one month when they have taken about £170 from me without me knowing it.

24 de dezembro de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi,

We've contacted you personally and unfortunately weren't able to reach a resolution. We're sorry to read your review, even after we've refunded you.

I'm sorry to hear that the payment didn't proceed as expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by canceling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page.
We've also sent you several screenshots, which are indicated during the self-checkout process.

Classificada 5 em 5 estrelas

I found this company excellent.

I liked the information from this company and they successfully diagnosed my problem. The exercises are good.
However I did not want to pay every month but they quickly replied to me and cancelled.

21 de dezembro de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Valerie,

Thank you for your review. Canceling your subscription is of course no problem and can be done at any time.

Classificada 5 em 5 estrelas

I was able to figure out what was wrong…

I was able to figure out what was wrong and stated getting help to correct the problem right away. I started feeling better within hours!

19 de dezembro de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Heather,

It's great to hear you're feeling so much better so quickly. Thank you for your review; we really appreciate it.

Classificada 5 em 5 estrelas

Thanks your response and prompt refund…

Thanks your response and prompt refund was very much appreciated. It has restored my faith in your service.

14 de dezembro de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Sylvia,

That's great to hear! Our customer service is available 7 days a week and we always respond within one day. We're glad we were able to resolve this together.

Classificada 5 em 5 estrelas

I did not expect any reply and even…

I did not expect any reply and even less a positive response. I greatly appreciate your quick response and I'm very thankful for this! Have a great day!

10 de dezembro de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Marta,

Thank you for your review. Our customer service is available 7 days a week, and we always respond within one day :)

Classificada 5 em 5 estrelas

Great physio programme

Great diagnose and exercises that were spot on for relieving my pain. Easy to cancel when I needed to.

4 de novembro de 2025
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Gerard, thank you for your compliments and your review. We really appreciate it.

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