Blijkbaar een keer online zoiets gedaan niet gekozen voor een abonnement! Wat schetst mijn verbazing er wordt elke maand geld afgeschreven!!!! Waarvoor??? Incasso stop gezet. Niet intrappen...foei
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Leia as opiniões dos outros
Was charged full subscription because I didn’t cancel before the end of the trial period but company refunded me as a gesture of good will. Might be better if they remind people they are about to be c... Ver mais
Easy to follow instructions and well laid out web pages. Very detailed questionnaire and well explained diagnoses which are rated for closest fit. Useful tool to help with basis for GP visit or self h... Ver mais
A empresa respondeu
We contacted them through a contact form late in the evening and got an answer already early in the next morning, with all options listed. Very customer friendly.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.
Informações de contacto
Holanda
- physiocheck.co.uk
4,2
Bom
559 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Offers a free trial and you cancel your…
Offers a free trial and you cancel your subscription and they continue to charge you! No response from customer service. Scam.
31 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Kristy,
We have had personal contact.
In your case, it turned out you had created two accounts, with two different email addresses. One account was canceled, but the other wasn't. You were charged for the active account. Once an account is canceled, no more payments are debited from your account.
In addition, you indicate that we are scammers because customer service is not responding. There is a 2-hour difference between your message to us and the review on Trustpilot. Our customer service is available 7 days a week, and we always respond within 1 day. This is of course quite unique.
We have also cancelled the subscription for your other account, so no further payments will be made.
Great customer service…
Website does what it's supposed to but it's just not for me. Had issues on my end cancelling my subscription. Was helped generously by the physio team. If I were in need of their services I would definitely sign up for it.
29 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Zvjezdan,
Thank you for your review, we really appreciate it. We're glad we found a solution together :)
Great assesment
Great assesment, reminders and recommendations. Would like the exercises to change more to keep it interesting.
24 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi,
Thank you for your review and feedback. I'll discuss this with our team.
The promptness of your reply
28 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi, thank you for your review. We really appreciate it!
I didn’t realise at trial stage
I didn’t realise at trial stage, that I had unknowingly subscribed to make monthly payments. It was not my intention to do so. I am thankful for the refund. I need now to unsubscribe.
28 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Anne,
Thank you for your review. We've already been in touch personally.
We're very open and transparent about our pricing. We have a separate pricing page, and I've shown you that during the self-checkout process, we also mention that you agree to a 7-day trial period. If the subscription isn't canceled within the trial period, it will be upgraded to a monthly subscription.
I'm glad we were able to find a solution together.
Helpful in ruling out a major injury…
Helpful in ruling out a major injury involving
A painful knee without recent injury.
19 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Diana,
Thank you for your review!
Great customer service and support
Great customer service and support
25 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Noel,
Thank you for your review, we really appreciate it. We're glad we were able to find a solution together.
Bo provided me with exceptional…
Bo provided me with exceptional customer service. He resolved my issue and concern. I will definitely use physiocheck in the future.
20 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Carla,
Thank you for the review, we really appreciate it. We're glad we were able to resolve it together.
You need to explain that no answer will…
You need to explain that no answer will be given without a fee before asking so many questions. It’s disingenuous.
18 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Max,
We have tried to contact you personally, but unfortunately have not received a response from you.
We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that very accurately determines your possible condition (and which conditions you have less similarities with). With a small contribution for the unique self-check, we offer the quality we stand for. At the start of the check, we inform our visitors about the price (above the NEXT button).
Resposta da Physiocheck.co.uk
Hi,
Thank you for your review, we really appreciate it!
Thank you for reading my email and…
Thank you for reading my email and responding so quickly. It so refreshing to see a company reply and solve a problem in such a timely manner. It is greatly appreciated.
12 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Cindi,
Thank you for your review! Our customer service is available 7 days a week, and we always respond within one day. We're glad you had such a good experience.
Emailed what I needed and got an…
Emailed what I needed and got an immediate response from the team and the perfect solution. Thank you.
12 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Cathy,
Thank you for your review, we really appreciate it.
I needed help and they helped me
9 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Nancy,
Thank you for your review :)
A trustworthy company
I made a silly mistake not reading their services correctly. However, they were happy put thinghs right and I respect that.
9 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi,
Thank you for your review, we really appreciate it. We're glad we were able to find a solution together.
Quick and to the point with no fuss
Quick and to the point with no fuss! Great customer service
8 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Tina,
Thank you for your review and the compliments.
Resposta da Physiocheck.co.uk
Hi John,
Thank you for your review. I'm glad we were able to find a solution together.
Thank you
Thank you. However the sign up process was confusing. I went all the way through only to be asked to pay again, hence two subscriptions.
2 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Sue,
Thank you for your review, we really appreciate it.
We're sorry that your registration process wasn't entirely successful.
I am furious as I did the online check…
I am furious as I did the online check quiz to see if I had arthritis. I thought it was a one off payment of £2.49 to get the results which I paid but oh no I’m now signed up to a £12.99 monthly subscription which I can’t get out of. There are no clear guidelines as how to cancel this subscription. Very very annoying. Sick of companies hoodwinking customers then making things difficult to cancel.
As a later addition to this review…the company has offered to give me a refund and cancel the membership which is good of them but they need to listen to the feedback and amend their website so customers do not feel hoodwinked by them and then have to be grateful they’ve offered a refund.
1 de novembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Julie,
We've contacted you personally. All our prices are listed on our website. During the check, we also indicated that after the 7-day trial period, the subscription will switch to a monthly subscription if it's not canceled during the trial period. I've also sent you screenshots of this.
We've refunded your payment, and your subscription has been canceled.
They gave me a refund when it is not…
They gave me a refund when it is not their usual practice.
31 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Mickey,
Thank you for your review. I'm glad we were able to find a solution together.
Prompt and very helpful reply!
24 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Sue,
Thank you for your review, we really appreciate it.
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