Pl Engwe Opiniões 54

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

J'ai posé une question concernant la livraison de nos velos, l'équipe m'a répondu dans la journée et on pris des nouvelles une gois la réception effectué. C'était des echanges agréables gentil et ras... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ottimo il servizio clienti, mi ha assistito egregiamente in ogni passo dell'acquisto della mia e-bite Engwe E26, a partire dalle informazioni richieste prima dell'acquisto per finire con il post ven... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

As I contacted Engwe they responded quite quickly which was surprising After that things went smoothly from both side It was my first time with Engwe Physically at the shop and buying online... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The quality service was proactive and asked about our experience with a newly bought bike (six month after the purchase). We are happy with the bike, however mentioned, that we had already two flat... Ver mais

A empresa respondeu


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

54 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

Fantastisk Service

15 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Laus, thank you for your feedback. We are so glad to hear that. Your satisfaction is our motivation. Please feel free to contact us when you need us. Wish you have a wonderful day.
Best regards,
ENGWE TEAM

Classificada 5 em 5 estrelas

Topnotch service

Topnotch service, I'm fully satisfied.

19 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Oayes, your support and trust are our greatest honor. We will continue to work hard to provide you with better services~
Best regards,
ENGWE TEAM

Classificada 5 em 5 estrelas

Le vélo est top

Le vélo est top, et exactement ce que je voulais: Puissance et grande autonomie.
Le service client est réactif et donne une entière satisfaction. Les réponses sont rapides et efficaces.
ENGWE c'est de bons produits et un bon suivi.

Je suis entièrement satisfait.

19 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Cher Lucien, votre soutien et votre confiance sont notre plus grand honneur. Nous continuerons à travailler dur pour vous fournir de meilleurs services~
Cordialement,
L'ÉQUIPE ENGWE

Classificada 5 em 5 estrelas

The support was super patient and…

The support was super patient and helpful. I really appreciate it

15 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Daniel, thank you for your evaluation. Your satisfaction is our motivation. Please feel free to contact us when you need us. Wish you happy every day.
Best regards,
ENGWE TEAM

Classificada 5 em 5 estrelas

They worked extra hard to make sure im haply

I had an issue with engwe t-14. And had to buy some additional parts to resolve it.

I mentioned this and the customer sevice team reached out to me first. In an attemot to resolve the issue or and compensate me.

I was very surprised and happy. This build great trust in the company and i will be sure to continue to buy engwe products in the future.

Best customer sevice experience i have ever had.

10/10

15 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Aivaras, we're glad to hear that the issue is resolved. It is our utmost pleasure to offer you our comprehensive after-sales warranty service. Your satisfaction is our motivation.
Our primary objective is to ensure that any issues you encounter are resolved promptly and efficiently.
Have a wonderful day.

Classificada 5 em 5 estrelas

Love my new Engwe L20 3.0 boost!

Love my new Engwe L20 3.0 boost!
Especially the boost button is so much fun and works wonders when the traffic light switches from red to green! Really enjoy riding my new bike and can only recommend this brand. I am riding it with the BMX handle bar which makes it even more fun! Also customer care service was very professional and helpful. You cannot go wrong with this bike- the engine is super powerful and the battery very long lasting and super quick to charge!

14 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Kunde, we deeply appreciate your ongoing support and the trust you have placed in us.
We are committed to serving you better and ensuring your satisfaction with our products and services.
Wishing you a wonderful day ahead.

Classificada 4 em 5 estrelas

A very good customer care assistance

The customer service have been very helpful in every step from shipping, delivery and now in the process of replacing some faulty parts.
I'll add one star to make it 5 stars when I receive the other parts and I'm all set.

These guys are so great. Thank you

13 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Melo, we are very grateful for your support and trust. Your satisfaction is very important to us. We will continue to provide you with good service.
ENGWE TEAM

Classificada 5 em 5 estrelas

Le service après vente au top

Le service après vente est réactif et efficace.
C’est suffisamment rare pour être précisé.
Merci 🙏

10 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Cher Paul, merci pour votre évaluation. Votre satisfaction est notre motivation. N'hésitez pas à nous contacter lorsque vous avez besoin de nous. Je vous souhaite du bonheur chaque jour.
Cordialement,
L'ÉQUIPE ENGWE

Classificada 5 em 5 estrelas

the service was really good

13 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Bibek, thank you for your evaluation. Your satisfaction is our motivation. Please feel free to contact us when you need us. Wish you happy every day.
Best regards,
ENGWE TEAM

Classificada 5 em 5 estrelas

I am extremely satisfied with the…

I am extremely satisfied with the exceptional customer service provided, especially by Simy! The assistance was prompt and the instructions were clear and kind. I am so happy with the bike - first the L20, and now the L20 boost! Everything is flawless! If I need to make another purchase, I will definitely choose them again :)

12 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Jutarat, we're glad to know that we can help you out. It is our utmost pleasure to offer you our comprehensive after-sales warranty service.
Our primary objective is to ensure that any issues you encounter are resolved promptly and efficiently.
Have a wonderful day.

Classificada 5 em 5 estrelas

Good experience New battery

Good experience. The battery is working very well.

8 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Rafael, thank you for your evaluation. Your satisfaction is our motivation. Please feel free to contact us when you need us. Wish you happy every day.
Best regards,
ENGWE TEAM

Classificada 5 em 5 estrelas

I bought a E-bike from Engwe and their…

I bought a E-bike from Engwe and their after sell service is really well & their customer support is also very responsive.

2 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Mahfu, thank you for your feedback and satisfaction with our service. We hope you enjoy using your E-bike. If you encounter any problems and need assistance, please don't hesitate to contact us. Have a nice day~

Classificada 5 em 5 estrelas

Assistenza fantastica

Assistenza eccezionale, gentili, disponibili, veloci. Risolte tutte le richieste.

7 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Caro Roberto, grazie per la tua valutazione. La tua soddisfazione è la nostra motivazione. Non esitare a contattarci quando hai bisogno di noi. Ti auguriamo ogni giorno felice.
Cordiali saluti,
ENGWE TEAM

Classificada 5 em 5 estrelas

Excellent communication with the service department

Everything was perfect! Products work very good! I was satisfied in all parts and especially of the service department.. everything was delivered on time and the communication was very well! I appreciate it a lot!

7 de janeiro de 2026
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Δημήτρης, you're welcome. It's exactly what we should do. It's our pleasure to help you. Please feel free to contact us if you need anything. Have a wonderful day!

Classificada 5 em 5 estrelas

Vraiment très content du vélo

Vraiment très content du vélo. Je fais régulièrement de grosses montées à Nice, et le vélo dégage vraiment un sentiment de solidité et de sécurité. Bonne puissance également en montée. Assez lourd si vous envisagez obligatoirement de monter des escaliers je déconseille fortement. Sinon ce n'est pas un problème, au contraire ça participe de sa solidité et stabilité. Astuce pour ceux ayant un ascenseur assez prodond, en maintenant les freins le soulever sur une roue à la verticale nécessite aucun effort. Service client réactif par mail.

30 de dezembro de 2025
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Cher client, merci pour votre évaluation. Votre satisfaction est notre motivation. N'hésitez pas à nous contacter lorsque vous avez besoin de nous. Je vous souhaite du bonheur chaque jour.
Cordialement,
L'ÉQUIPE ENGWE

Classificada 5 em 5 estrelas

Engwe Best bikes and best customer service team ever ( X24)

i ordered my engwe X24 on april 2024.
First of all , this brand has the best customers service at all and of all time .
i Ordred an ENGWE X24, a powerful engine , a stable bike and it was a blast . i used it on my daily activities , work , groceries and biking on weekends . i had a helmet so i wear it for safety purpose . and engwe provided me with gifts like a cycling vest and a capthat i wear as well .

For the engine , it was far beyond my expectation , and one must be careful while driving , but the brakes and the suspension are awesome . i climbed hills on dry or wet weather .

keep in mind to wipe off the dirt and water if you drive like me under the rain .

I live in paris and since i got the bike i had zero issues for 8000 Km. i do a quick check every three months for maintenance . i had a little issue with my engine and even while exceeding my guarantee with two days , the team offered me a replacement engine and also mudguards . no i cant imagine myself driving something else than an engwe bike .

so if you guys are looking for a good and long lasting bike , go for engwe bikes !

Thank you engwe and thanks again for the customers service doing great work.

Hafed S.
Love you guys!

2 de janeiro de 2025
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear Zey, we deeply appreciate your ongoing support and the trust you have placed in us.
We are committed to serving you better and ensuring your satisfaction with our products and services.
Wishing you a wonderful day ahead.

Classificada 5 em 5 estrelas

Houden Kwaliteit 💪😀

Kwaliteit 👍😀

25 de dezembro de 2025
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Beste Mariusz, hartelijk dank voor je beoordeling. Jouw tevredenheid is onze drijfveer. Neem gerust contact met ons op als je ons nodig hebt. Wij wensen je een fijne dag.

Met vriendelijke groeten, ENGWE TEAM

Classificada 5 em 5 estrelas

je recomande ce vélo

j'ai reçu mon vélo dans le délai (moins de 7 jours ).
le montage très facile,quelques petit réglage sur le dérailleur. Essaie concluant

17 de dezembro de 2025
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Cher Claude, merci pour votre évaluation. Votre satisfaction est notre priorité. N'hésitez pas à nous contacter si besoin. Nous vous souhaitons une excellente journée.

Cordialement, L'équipe ENGWE

Classificada 5 em 5 estrelas

Longue vie à ENGWE

Une avant vente d'une grande qualité, disponible et précise dans les réponses apportées ce qui dans mon choix de marques a été décisif. De ce faite j'ai acquis un l20 3.0 Boost que j'ai reçu parfaitement emballé 5 jours plus tard. Mais une pièce était défectueuse donc contact du service client et là encore une après vente tout aussi professionnelle et à l'écoute. La machine quant à elle est tout simplement géniale et correspond à ce que je souhaite tant en confort qu'en assistance électrique avec ce gros plus qu'est le BOOST. Tout fonctionne à merveille en espérant que cela dure. Je suis plus que satisfait de la qualité d'un service client avant et après vente réactif voir proactif.

17 de novembro de 2025
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Cher/Chère D.L., merci beaucoup pour vos compliments. C'est exactement ce que nous nous devons de faire. C'est un plaisir de vous aider. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Excellente journée !

Classificada 5 em 5 estrelas

The service directly from Engwe is…

The service directly from Engwe is really great, they respond very fast to the inquiries. My daughter is very happy with her new bike.

17 de dezembro de 2025
Opinião espontânea
logótipo da Pl Engwe

Resposta da Pl Engwe

Dear David, your support and trust are our greatest honor. We will continue to work hard to provide you with better services~
Best regards,
ENGWE TEAM

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