First I was angry because in the last moment before payment some extra services were added to the bill without asking me. Also it took some time before the customer service responded to me, but once t... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had purchase a ticket as a gift and accidentally I put my name instead of the attendee. It was an expensive ticket and I started to panic, however, upon contacting the customer support on what app a... Ver mais
A empresa respondeu
المكان كترتيب ممتاز والتصاميم جذابة للصغار والفعاليات معقولة لكن اتمنى ان تخصص تذاكر منفصلة بفئات لحفلات طارق العربي أو رشا رزق حيث أنني رغبت بالحضور ولكن فتح المسرح للعموم والانتظار مع أطفال في الز... Ver mais
A empresa respondeu
All in all, a great ticketing app but things can get tough during massive events when tickets sell out in minutes. Expected though I guess. I recently had a great experience with customer service. Hab... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Informações de contacto
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Emirados Árabes Unidos
- helpcenter@platinumlist.net
- platinumlist.net
4,3
Excelente
620 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
شكراً من القلب
17 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
.سعداء بتعليقكم، وغايتنا دائمًا هي خدمتكم وتقديم أفضل تجربة ممكنة لكم. شكرًا لثقتكم ودعمكم المستمر
My experience was excellent and the…
My experience was excellent and the support from the team was very timely and spot on with useful details. Keep up the excellence.
17 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Customer service
Habiba was amazingly answering all my questions.
She is on another level ❤️❤️❤️
15 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
I had a disappointing experience with…
I had a disappointing experience with customer service while purchasing tickets. Due to a system issue, two orders were processed without any confirmation for one of them, resulting in duplicate bookings. It took 4 days for my issue to be resolved, which was frustrating and caused unnecessary inconvenience.
However, I would like to acknowledge Habiba, who was the one that finally helped me resolve the problem. She was professional, responsive, and made sure the issue was addressed. While I appreciate her support, the overall customer service experience and the time taken to resolve the issue need significant improvement.
15 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello Duaa,
We are very sorry for the frustration and inconvenience caused by the duplicate bookings and the time it took to get this sorted out. We understand how stressful it can be to have multiple transactions processed without immediate confirmation.
We are glad to know that Habiba was able to provide the professional and responsive support you deserved to resolve this. We would like to confirm that the refund for the duplicate order has been successfully issued from our side.
Since this issue is now fully resolved, we would truly appreciate it if you could update your review to reflect your recent experience with our team. Providing you with a seamless experience is what we always strive for, and we aim for customer satisfaction with every interaction.
Regards,
Platinumlist
Friendliness of the agents
Friendliness of the agents, their knowledge and suggestions
15 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Wael Kfouri's concert
The organizing for the event was extremely amazing ..
The VIP parking added even better experience.. the availability and f&b also was great with reasonable prices.
The visual arts, sound and visual screens were really astounding.
13 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello Emad ,
Thank you so much for taking the time to share your detailed feedback regarding the Wael Kfoury concert. We are thrilled to hear that you enjoyed the organization, VIP parking, food and beverage options, and the astounding sound and visual production.
We also sincerely appreciate you highlighting the areas where we fell short. We hear you loud and clear regarding the seating layout confusion, the tight and uncomfortable seats, the issues with the hall's temperature, and the delayed start time. Experiencing heat and discomfort while waiting is certainly not the standard we aim to provide.
We want to inform you that our event management team has already addressed these points for future events. We have re-calibrated our venue cooling systems, adjusted our ticketing map to clearly differentiate VIP seating benefits, and tightened our scheduling protocols to ensure strict adherence to start times.
Since we have resolved these operational issues for our upcoming lineup, we would be incredibly grateful if you would consider updating your review to reflect this resolution. We always aim for customer satisfaction.
Regards,
The Event Management Team
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Resposta da Platinumlist Tickets
Sari مرحبا
نحن نتفهم وضعك ونقدره تماما
ولكن تنص سياستنا بأن تكون مشتريات التذاكر نهائية وغير قابلة للاسترداد وغير قابلة للتغيير، يؤسفني أننا لن نتمكن من استرداد ثمن التذاكر
نعتذر حقًا عن أي إزعاج قد يكون تسبب به ذلك، يرجى إخبارنا إذا كنت بحاجة إلى أي توضيح إضافي
great service
always helpfull customer service easy to use thank u Habiba for your quick response and help
11 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Site was easy to use
Site was easy to use, process was fast and all instructions were clear. No complicated steps.
7 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
They were very helpful and respectful
They were very helpful and respectful
The refund team was good also but unfortunately need too much time to respond but at the end you will receive answer
6 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Such a helpful customer service
Such a helpful customer service. They answered me very quickly and they were very friendly . Thank you
4 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Easy access and support
Easy access and support. I made the purchase with few easy steps.
3 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Entertaining Show
It was very entertaining and engaging. The two hours passed very quick.
28 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Excellent good experience great app is…
Excellent good experience great app is good
2 de junho de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Amazing experience and it was fun event!
6 de março de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it. We sincerely hope that you had a wonderful time at the event.
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.