I purchased several different services from Plumbs: from a kitchen roller blind, window seat cushion, to reupholstering a sofa, armchair and stool. All of this was booked on one home visit. Booking cl... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Really great guy who talked us through the process. Collection and delivery were exactly as booked and the staff were polite, helpful and took great care not to damage our property. Really pleased wit... Ver mais
A empresa respondeu
Very helpful consultant who came out and advised and took measurements. Covers completed much faster than expected (which was a bonus) and are of excellent quality It feels like having a new sofa ! R... Ver mais
A empresa respondeu
After an excellent initial appointment & my subsequent prompt payment, I have been left with no fitting appointment. I have tried calling & told someone will call me back. The product is not cheap &... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Informações de contacto
Brookhouse Mill, PR17PZ, Preston, Reino Unido
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing lady who came to measure and fit
Amazing lady who came to measure and fit
19 de agosto de 2026
Resposta da Plumbs
Thank you for your lovely review.
We’re delighted to hear that you were so pleased with the service received.
We’ll be sure to pass your kind comments on to her.
Thank you again for choosing Plumbs and for taking the time to share your experience. We hope you enjoy your new covers for many years to come!
L ady who measured and fitted covers…
L ady who measured and fitted covers was delighful. Very professional and took great care.
18 de agosto de 2026
Resposta da Plumbs
Thank you for your lovely review.
We’re delighted to hear that you were so pleased with the service and that our representative made such a positive impression.
It’s wonderful to know that you found her professional, careful and delightful throughout the measuring and fitting process. We’ll be sure to pass your kind comments on to her.
Thank you again for choosing Plumbs and for taking the time to share your experience. We hope you enjoy your new covers for many years to come!
Expensive replacement covers not suitable for every day living!
Having had replacement covers for a 3 seater sofa and 2 seater sofa back cusions included ordered in December last year and replaced before Christmas I was shocked to find 7 months later a faint blue staining had occurred on the seat covers of one of the sofas. When I complained to Plumbs I was told they would investigate my complaint providing one of the cushion covers affected was returned. The representative told me they couldn't do anything until the fabric was tested in a laboratory. This felt very unsympathetic and at no point did I receive an apology. She did organise courier packaging to return the cover. Iasked what I should do in the mean time the agent told me to put a throw over the cushion pad which in my opinion is not ideal. I explained that I didn't believe the fabric was fit for purpose as the covers were relatively new, had very light usage and had been a considerable expense. | also explained I had a Multi York sofa which was vintage and the covers had been washed used etc many times and I had never had an issue with dye transfer.
I had to chase the outcome of the problem by phoning Plumbs, I asked to speak to the original representative but was told she was not available. I asked for a return phone call. I eventually received an email from a customer services manager who said 'findings show that there is no fault with the fabric itself, the issue has been identified as dye transfer from dark clothing onto the cover fabric.
As this is not a fault with our product, the item is being returned to you by courier, and we are unable to offer any further assistance in this matter'
This response showed a lack of empathy, there was no advice for me going forward with care of the covers. I would have expected some advice to be given and some apology, no Plumbs seemed uninterested. I now have to think very carefully about who in the family / guests sits where and also look at their clothing, as stated in the title 'not fit for every day life'. Did I feel valued as a Plumbs customer? Definitely not!
25 de agosto de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for taking the time to provide such detailed feedback. We are genuinely sorry to hear about your experience and, in particular, that you felt unsupported throughout the process.
We appreciate that you had invested considerably in your replacement covers and, having been a long-standing Plumbs customer, were understandably disappointed to see staining appear after relatively light use. We also understand your frustration at having to chase for an update and that the communication you received did not leave you feeling valued as a customer.
While our investigation found that the staining was consistent with dye transfer from clothing rather than a fault with the fabric itself, we recognise that simply communicating the findings did not address the wider concerns you had about living with and caring for your new covers. We should have provided clearer advice and guidance on how to minimise the risk of this happening again.
We are sorry, too, that you did not receive the level of empathy and reassurance you expected from our team. Regardless of the outcome of a product investigation, we believe customers should feel listened to and supported.
Your comments have been shared with the relevant teams as valuable feedback on both our customer communication and the advice we provide when issues arise.
Thank you again for bringing this to our attention.
Another excellent Plumbs restoration
We have used Plumbs several times before as we have always been very pleased with the results. This time it was for new covers on two armchairs, a settee and a foot-rest. An appointment was made and the wide range of fabric choices presented to us were more than adequate! After we had chosen the fabric, Roy came to measure everything and then a few weeks later James arrived to fit them. Both were skilled professionals and we just left them to it. The whole process was just under 6 weeks and we are very pleased with the outcome. Put simply, what more could we ask for? Masses of fabrics to choose from, efficient, professional and courteous staff both in our home and at the head office and everything happened when it should have. We will use Plumbs again.
24 de agosto de 2026
Opinião espontânea
Resposta da Plumbs
Thank you so much for your fantastic review and, especially, for choosing Plumbs again. We’re delighted to know that your previous experiences gave you the confidence to come back to us for your two armchairs, settee and foot-rest. It’s wonderful to hear that you enjoyed the fabric selection process and found the whole experience efficient and straightforward. We’ll be sure to pass your kind comments on to Roy and James, it’s great to hear that their professionalism and expertise helped make the process so easy for you. We’re also pleased that everything happened as planned and that you’re so happy with the finished results. We really appreciate your continued support and your kind words about our team. We look forward to helping you again in the future!
The local company were efficient and…
The local company were efficient and good and communicated well.
The finished article is a vast improvement on the original. In addition to the new covers I had new seat cushions made of feathers which I find more comfortable than man-made fibres.
The only thing I don’t like is that the fabric I chose is 20% polyester. I prefer natural fibres.
8 de agosto de 2026
Resposta da Plumbs
Thank you very much for your thoughtful review.
We’re delighted to hear that you found the service efficient, communication good, and that the finished result is such a vast improvement on your original furniture.
It’s also great to hear that you’re enjoying your new feather seat cushions and finding them more comfortable than the man-made fibre cushions.
We completely understand your preference for natural fibres, and appreciate you sharing your feedback regarding the 20% polyester content in the fabric you selected. We offer a wide range of fabrics with different compositions, and we’re always happy to discuss the options available to help customers find the best balance of appearance, performance and natural fibre content for their needs.
Thank you again for choosing us and for taking the time to share your experience. We hope you continue to enjoy your beautifully refreshed furniture for many years to come.
Not as good as I thought quality would be
Did not have standard lining as indicated on original order. Also taking a long time for bottoms to hang correctly.
11 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to share your feedback. We’re sorry to hear that the finished product has not met your expectations.
We understand your concerns regarding the lining specified on the original order, as well as the time it is taking for the bottoms to settle and hang correctly. We take both points seriously and would like to look into this further to understand exactly what has happened and ensure any appropriate issues are addressed.
We appreciate your patience, as some fabrics can take a little time to achieve their final appearance, but we understand that this does not lessen your concerns.
Please contact our team directly with your order details so we can review the specification and the fit with you.
Thank you again for bringing this to our attention.
Delighted with the service and the results
I have thought about recovering my couch for many years but with a new extension having been built this became the perfect time to change colours and revamp. Barbara your Sales Rep called and helped us with fabric choices and colour ways to complement our new room. We also decided to get made to measure cushions for our dining chairs. The whole thing took 3 months to complete totally. Gary the fitter came and cut material to fit the couch and within 3 weeks had them back made up which I was delighted with. It has made a huge difference to the really comfortable but tired couch which now has a new lease of life. The cushions arrived this morning and again delighted with the workmanship and fit. I would highly recommend the company, forget the stretchy fitted covers of old, they are a company that you need to consider if reupholstering or loose covering your couches. They did a great job. As far as we are concerned it was worth the cost and we did not need to recycle a well made Duresta couch.
24 de agosto de 2026
Opinião espontânea
Resposta da Plumbs
Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear how pleased you are with the finished result and that your Duresta couch has been given a new lease of life.
It’s fantastic to hear that Barbara was able to help you choose the right fabrics and colourways for your new extension, and that you’re equally happy with the made-to-measure dining chair cushions. We’ll be sure to pass your kind comments on to Barbara and Gary.
We’re especially pleased that the quality, fit and workmanship have met your expectations. We completely agree that a beautifully made, comfortable piece of furniture deserves to be enjoyed for many more years where possible.
Thank you again for choosing us and for recommending our service. It was a pleasure to work with you, and we hope you enjoy your newly refreshed furniture for many years to come!
As good as new!
We were pleased with the service we received and are very happy with our new sofa covers. They look as good as new!
6 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you had a positive experience with both your salesperson and company, and that you're pleased with your new covers. We really appreciate your kind comments and your support of Plumbs.
Good professional service
Friendly professional service good quality fabrics staff great
11 de agosto de 2026
Resposta da Plumbs
Thank you so much for your lovely feedback! We’re delighted to hear you were happy with the quality of our fabrics and the service from our team. We really appreciate your kind words and hope to welcome you back again soon.
A PLEASANT EXPERIENCE
SHARON MARSHALL VERY PLEASANT AND HELPFUL. VERY PLEASED WITH THE CURTAINS. JUST WHAT WE WANTED GOOD QUALITY MATERIAL
4 de agosto de 2026
Resposta da Plumbs
Thank you so much for your lovely feedback! We’re delighted to hear that Sharon was so pleasant and helpful, and that you’re very pleased with your curtains. It’s wonderful to know they were just what you wanted and that you’re happy with the quality of the material. We really appreciate your kind words!
A Very satisfactory outcome from a very…
A Very satisfactory outcome from a very simple mistake.
I had a set of loose covers made for two sofas which I wanted a piping edge in forest Green. The order went through absolutely perfectly, I had had the rep out. However , in my opinion very stupidly, they have two colours, forest, green and green forest.!!! very different colours mine came back with the wrong colour green and therefore had to go back to being remade which they did perfectly.
Both Janet, the rep and Stephen at plums were extremely helpful.
Obviously, this all took extra time, which was a little frustrating but understandable.
Although it shouldn’t have happened in the first place.
Yes, I would recommend them again.
6 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to share such detailed feedback. We’re very sorry for the initial mix-up with the Forest Green piping, but we’re pleased that Janet and Stephen were able to resolve the issue for you and that the loose covers were remade to your satisfaction.
We completely understand the frustration caused by the additional time involved, and we really appreciate your patience and understanding. It’s wonderful to hear that you were happy with the final result and would recommend us again. Thank you for choosing Plumbs.
Curtains fitted
Salesman very good. Fitter polite and did a good job. Curtains fit well and look good.
13 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you had a positive experience with both your salesperson and fitter, and that you're pleased with how your curtains look and fit.
We really appreciate your kind comments and your support of Plumbs.
New life to our 1980s settee and…
New life to our 1980s settee and armchair, fantastic craftsmanship.
11 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you're so pleased with the transformation of your settee and armchair and that our craftsmanship met your expectations.
We really appreciate your kind comments and thank you for choosing Plumbs.
We had excellent customer service from…
We had excellent customer service from Plumbs from our original enquiry to delivery and fitting of our sofa and chair covers. Your agent, Anne Good on her home visit explained the different choices and also any problems that could arise. She took detailed measurements and today has fitted our new stretch covers which fit perfectly. Well done Plumbs.
20 de agosto de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you were pleased with the service you received throughout your journey with Plumbs, from your initial enquiry through to the fitting of your new covers. I will be sure to pass your kind comments on to Anne Good, who will be thrilled to know that her advice, attention to detail and fitting service made such a positive impression.
Thank you again for choosing Plumbs. We hope you enjoy your new covers for many years to come.
Cherry was lovely and efficient
Cherry was lovely and efficient. she communicated well and didn't give me any pressure. she's a great ambassador for Plumbs.
The covers fit very neatly. I'm sad that the cotton ones (which I'd had sometime previously), were now completely out of my financial reach. these are far more difficult to take on and off for washing, - have to tip them up and deal with all the elastic, and I think they would immediately melt if anything hot even briefly touched them. They are not as robust for general living, but are more for show. I like the look of them, but they are not really up to general family living. I'll probably need to put the old, and tattier, ones on for the wintertime... and save these for 'best impressions' and summertime.
27 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to leave your review. We're delighted to hear that Cherry provided such excellent service and that you're pleased with the fit and appearance of your new covers.
We also appreciate your honest feedback regarding the practicality of the fabric for everyday family use. Customer feedback like yours is invaluable and helps us continue to review and improve our product offering. Thank you again for choosing Plumbs, and we'll be sure to pass your kind comments on to Cherry.
good service
All was very good and chair completed very quickly. A bit confusing with several calls from different agents regarding return of chair.
Email might be better
11 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave your review. We're delighted to hear that you were pleased with the service and that your chair was completed so quickly.
We also appreciate your feedback regarding the return arrangements. I'm sorry that receiving calls from several team members caused some confusion. Your suggestion of using email communication is very helpful, and we'll share this feedback with the relevant teams as we continue to improve our customer experience.
Thank you again for your comments and for choosing Plumbs.
Order of new covers
Covers haversack fully met our requirements and excellent service
11 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a positive review. We are delighted to hear that the covers fully met your requirements and that you were pleased with the service you received.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Plumbs.
Excellent and prompt service
We had fantastic and prompt service. The attention to detail excellent. We were kept informed while our covers were being made and the final outcome was just as we wanted.
11 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you were pleased with both the service you received and the finished covers.
Keeping our customers informed throughout the process is very important to us, so it's wonderful to know this made a difference to your experience. I'll be sure to share your kind comments with the team.
Thank you for choosing Plumbs and for your support.
Very happy with the outcome
Very happy with the outcome. Fabric choice was amazing, so many options.
Service very good, delivery was well packed, and fillers already inside.
I would recommend Plumbs to anyone.
17 de agosto de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you were happy with the outcome and enjoyed the wide range of fabric choices available. It's also great to know that our service met your expectations and that your order arrived well packed and ready to enjoy.
Thank you for your recommendation and for choosing Plumbs. We really appreciate your support and hope to assist you again in the future.
We are very pleased with the new covers…
We are very pleased with the new covers that Plumbs have put onto our drop in seats of our dining room chairs.
I asked if the pattern on the fabric could be positioned in in a certain way and the request was followed as per instruction.
Thank you
7 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you are pleased with your new dining chair covers and that the fabric pattern was positioned exactly as you requested.
Attention to detail is very important to us, so it's wonderful to know that our team delivered the finish you were hoping for. Thank you for choosing Plumbs, and we hope you enjoy your newly refreshed chairs for many years to come.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.