I purchased several different services from Plumbs: from a kitchen roller blind, window seat cushion, to reupholstering a sofa, armchair and stool. All of this was booked on one home visit. Booking cl... Ver mais
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Really great guy who talked us through the process. Collection and delivery were exactly as booked and the staff were polite, helpful and took great care not to damage our property. Really pleased wit... Ver mais
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Very helpful consultant who came out and advised and took measurements. Covers completed much faster than expected (which was a bonus) and are of excellent quality It feels like having a new sofa ! R... Ver mais
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After an excellent initial appointment & my subsequent prompt payment, I have been left with no fitting appointment. I have tried calling & told someone will call me back. The product is not cheap &... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Informações de contacto
Brookhouse Mill, PR17PZ, Preston, Reino Unido
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Knowledgeable, helpful and friendly.
We have had shutters fitted to some of our windows. The representative from Plumbs was knowledgeable, helpful and friendly. We were clearly informed of all available options with advice given without pressure at each stage. The ordering and payment processes were well explained, straightforward and efficiently carried out. We are extremely pleased with both the service and the finished product and would happily be return customers.
10 de agosto de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you were pleased with both your new shutters and the service you received throughout the process.
It's great to know that our representative provided helpful, knowledgeable advice and that everything from ordering through to payment was straightforward and stress-free. We will be sure to pass on your lovely feedback to the team.
Thank you for choosing Plumbs. We hope you enjoy your shutters for many years to come and look forward to helping you again in the future.
Shocking service/workmanship
My grandma used Plumbs to cover her 2 seater sofa a couple of months back. The cover provided is a complete mess and the material is bunching around the arms with one side not fastened down at all (can provide photos on request). My grandma paid £1402, which is absolutely disgusting for the workmanship provided. She did attempt to contact Plumbs customer service but was told if she wanted to return the item they would only refund her £700 and she would have to pay for the return postage. They also offered to send someone out to her to have a look at the sofa but this never materialised. This company have completely taken advantage of my grandma who is 83 and vulnerable.
Edit: I have noted your response and I'm not sure how you have managed to justify the quality provided. I have sent you an email with pictures showing the poor quality workmanship.
2 de junho de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for taking the time to share your concerns. I am very sorry to learn that your grandmother feels disappointed with her experience. We take all concerns regarding the fit and quality of our furniture covers very seriously, and I appreciate the opportunity to review this matter.
Following a thorough assessment of the case, including a review of the quality control photographs provided by our Technical Team, we have concluded that the covers are fitted correctly and meet our manufacturing specifications and quality standards.
I would also like to reassure you that we would never seek to take advantage of our customers. We offer a completely free, no-obligation home consultation in the comfort of our customer's homes, allowing them the opportunity to view samples, discuss their requirements in detail, and make an informed decision without any pressure to proceed.
I understand that this may not be the outcome you or your grandmother were hoping for, and I appreciate how frustrating this situation must be. However, based on the evidence available and the findings of our Technical Team, we are satisfied that the covers supplied are of an acceptable fit and have been manufactured to the required standards.
Thank you again for bringing your concerns to our attention. We are sorry that your grandmother remains dissatisfied, but we trust this clarifies our position, however should you wish to discuss this with us, please contact 01772 838363 or email Plumbs@plumbs.co.uk.
Good service and excellent product
Good service and excellent product . Perfect fit .
30 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you were pleased with both the service you received and the product, and that everything fitted perfectly. Your feedback means a great deal to the team.
Thank you for choosing Plumbs, and we hope you enjoy your furniture for many years to come.
The job not completed to my satisfaction
The job not completed to my satisfaction.
It’s not as promised.
I asked that it would be as neat as my current sofas covered are?
The answer was in strong yes.
She came to fix the folds of the loose fabrics gathering on the arm by putting loose rubber pieces on the sides which haven’t worked and I was told that nothing more can be done.
Moreover I feel that I was pressurised to allow her to come to the house after I tried to cancel the appointment as I wanted to go for upholstery rather than sofa covers.
30 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to share your feedback. I am very sorry to hear that the finished result did not meet your expectations and that you were left feeling disappointed following our visit.
We always aim to provide clear advice and ensure our customers are happy with the finished product, so I am sorry to read that you felt the outcome was not as promised. This is certainly not the experience we want our customers to have.
I would welcome the opportunity to review your concerns in more detail. Please contact our Customer Services Team with your account details, or send us your images to Plumbs@plumbs.co.uk, which will be viewed by our Customer Service Team.
TO SARAH PLUMB (PAGE)MD PLUMBS
0921 on 17 AUGUST UPDATE….THEY PLUMBS HAVE ADVISED THEY HAVE A DATE FOR PRODUCTION BUT AS USUAL THEY DONT TELL THE CUSTOMER….SO WHAT IS THAT DATE?.?.?
+++++++++++++++++++++++++++++++++++++
TO SARAH PLUMB(PAGE)
11 MAY ORDERED ..12 WEEKS TO DELIVERY…MMMM!
15 AUGUST ….14 WEEKS LATER..NOT ONE UNPROMPTED UPDATE….NOT EVEN MEASURED UP.!
ALL WE GET IS UNFULFILLED MESSAGES.
SARAH DO YOU KNOW WHATS HAPPENING IN THE COMPANY YOU HEAD UP.
HELP
15 de agosto de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for your review. I am genuinely sorry to read how frustrating this experience has been for you. After waiting so long for your order, I completely understand your disappointment at not receiving the updates and communication you would reasonably expect. I can see from your records, a date has been confirmed for the production of your order.
I have passed your comments on to our Customer Service Team for their urgent attention. They will review your order and contact you directly as soon as possible.
Thank you for your patience, and again, please accept my sincere apologies for the frustration and concern this has caused.
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you had a positive experience with our sales consultant and that you're so pleased with your chair cover.
Your kind comments will be shared with the team, and we really appreciate your feedback.
Resposta da Plumbs
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you're pleased with the quality of your curtains and the fitting service provided.
We really appreciate your feedback and thank you for choosing Plumbs.
Recently had beautiful covers made for…
Recently had beautiful covers made for our couch, which has transformed our family room.
Barbara was fantastic, her experience and practical advise was invaluable in our selection of fabric, trim etc.
The service and quality was second to none.
I have recommended Plumbs to my family.
Barbara is visiting him very soon.
Delighted with Plumbs
6 de agosto de 2026
Resposta da Plumbs
Thank you so much for your wonderful review, Mrs Girvan.
We're delighted to hear that you're so pleased with your new sofa covers and that they've transformed your family room. It's especially lovely to hear your kind comments about Barbara. Her experience and guidance are invaluable, and I'm sure she'll be thrilled to know she helped make the process such an enjoyable one.
Thank you for choosing Plumbs and for recommending us to your family. We truly appreciate your support and hope you enjoy your beautifully refreshed furniture for many years to come.
helpful consultant
Prompt service helpful consultant who took time for second visit to help fit new covers
5 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you were pleased with the service you received and that the consultant's second visit helped ensure everything was fitted correctly.
Your feedback is greatly appreciated, and I will be sure to share your kind comments with the consultant involved. We hope you enjoy your new covers for many years to come.
Resposta da Plumbs
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with both the service you received and the quality of your product.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Plumbs, and we hope to be of service again in the future.
A delay in acquiring fabric .
A delay in acquiring fabric caused a delay but I was kept informed and I am very happy with the outcome.I chose a fabric I had had years ago and the match is very close,if you didn't know you couldn't tell.
5 de agosto de 2026
Resposta da Plumbs
Thank you, Josephine, for taking the time to leave such a lovely review. We're sorry again for the delay caused by the fabric supply issue, but we're delighted to hear that you felt well informed throughout and that you're so pleased with the finished result. It's especially wonderful to know that the fabric match was so close to your original choice. Thank you for your patience and for choosing Plumbs.
I’ve recently had shutters fitted by…
I’ve recently had shutters fitted by Anthony and I can’t speak highly enough of him! He was brilliant - he talked me through everything prior to ordering, he kept in touch around timeframes etc and was always contactable when needed. The shutters are absolutely gorgeous and I am really happy with them, they fit perfectly and have made the rooms look totally different in the best way!
Thank you so much Anthony, you are amazing at what you do!
3 de agosto de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear how pleased you are with your new shutters and the difference they've made to your home.
I'll be sure to share your kind comments with Anthony, who will be thrilled to know how much you appreciated his support, communication, and service throughout the process.
Thank you for choosing Plumbs, and we hope you enjoy your beautiful new shutters for many years to come.
I was disappointed ....
I was disappointed in the fit of the covers. I have waited this long as Tim assured me the creases would disappear as the covers relaxed once hung on the sofas. They still look crumpled in places - as if a bit too big.
Tim appeared stressed on both visits which left me feeling a little tense. I was not willing to ask if he was ok ,other than acknowledge how uncomfortably hot it was.
4 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave your review. I'm sorry to hear that you're disappointed with the fit of your covers and that the creasing has not improved as expected. I also regret that your experience during the fitting appointments left you feeling uncomfortable.
We take all feedback seriously and would like the opportunity to look into your concerns further. Please contact our Customer Services Team, or send us an email with images to Plumbs@plumbs.co.uk, and we'll review the fit of the covers and discuss how we can help.
Terrible
I ordered patio curtains with box pleated pelmet and also ordered 3 roman blinds to match at a cost of over £3000 . The order took longer than was quoted by the rep who came to measure up.
When finally the curtains were delivered it was found that the roman blinds had been made with the length and width being made the wrong way around . I'm now having to wait for them to be re made, after having to ask (not offered) for some kind of compensation for their mistake and having to wait again, I was finally offered a £30 m and s voucher, which i promptly told them politely to shove it!! Would definitely NOT use again!!!
6 de agosto de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for taking the time to share your feedback. I am very sorry that your order did not meet the standards we aim to provide.
I completely understand your frustration, particularly after the delays you experienced and then discovering that the Roman blinds had been manufactured incorrectly, resulting in further waiting time. I also appreciate that the goodwill gesture offered did not reflect the level of inconvenience and disappointment caused.
This is not the experience we want for our customers, especially after such a significant investment in your home. I would like the opportunity to review your case personally and understand whether there is anything further we can do to help. Please contact our Team, via Plumbs@plumbs.co.uk with your order details, and I will investigate this for you.
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you found our service efficient and that you're pleased with your purchase.
Your feedback is greatly appreciated, and we hope you enjoy your furniture for many years to come.
Excellent product
Rep. Rob Jackson was knowledgeable and efficient in measuring and fitting my new sofa cover then delivering it on time . I am very satisfied with the Plumbs product.
10 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you were pleased with both your new sofa cover and the service provided by Rob. I'll be sure to pass on your kind comments to him.
Thank you for choosing Plumbs, and we hope you enjoy your refreshed furniture for many years to come.
Very pleased with the end result Sofa…
Very pleased with the end result Sofa look great.
25 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you're so pleased with the end result and that your sofa looks great.
Your feedback means a lot to the team, and we really appreciate your kind comments. Thank you for choosing Plumbs, and we hope you enjoy your refreshed sofa for many years to come.
Exceeded all my expectationd,
2 pc. Suite - Superbly finished and delivered back to me. Quality and Service above all my expectations - would highly recommend them to all and will certainly use them again
21 de outubro de 2025
Resposta da Plumbs
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that you’re so pleased with the finish and quality of your 2-piece suite, and that the service exceeded your expectations.
It was a pleasure to look after you, and we’re very grateful for your kind words and your confidence in recommending us. We look forward to helping you again in the future!
The people Who helped me choose my New…
The people Who helped me choose my New curtains and fitted them were very helpful.
The quality of the curtains was excelent. I would recommend Plumbs to anyone. I chose plumbs after seeing my friend's curtains and she told me what a good service you gave. I endorse that too.
24 de julho de 2026
Resposta da Plumbs
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you were so pleased with the quality of your new curtains and the service you received from our team.
It’s especially lovely to know that you chose Plumbs after seeing your friend’s curtains and hearing about her experience and that we were able to live up to her recommendation. We really appreciate your kind words and your support. Enjoy your beautiful new curtains!
Resposta da Plumbs
Thank you so much for your lovely review! We really appreciate you taking the time to share your experience. It’s great to hear that you were happy with the quality of the work and the service received.
We’re delighted you’re happy with the result. Thank you again for choosing us!
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