I purchased several different services from Plumbs: from a kitchen roller blind, window seat cushion, to reupholstering a sofa, armchair and stool. All of this was booked on one home visit. Booking cl... Ver mais
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Really great guy who talked us through the process. Collection and delivery were exactly as booked and the staff were polite, helpful and took great care not to damage our property. Really pleased wit... Ver mais
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Very helpful consultant who came out and advised and took measurements. Covers completed much faster than expected (which was a bonus) and are of excellent quality It feels like having a new sofa ! R... Ver mais
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After an excellent initial appointment & my subsequent prompt payment, I have been left with no fitting appointment. I have tried calling & told someone will call me back. The product is not cheap &... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Informações de contacto
Brookhouse Mill, PR17PZ, Preston, Reino Unido
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Excelente
6 mil opiniões
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The man that came round was very…
The man that came round was very helpful. The product is good quality It arrived when they said it would he did an excellent job of fitting it and I am delighter with my sofas I am old and would have liked some sort of receipt for my records Everything else was excellent
21 de julho de 2026
Resposta da Plumbs
We appreciate you taking the time to provide us with your feedback. We're pleased to hear that we have met your expectations and that you have been delighted with the end results.
Excellent service throughout
Excellent service throughout. Good communication, including printed material. Contactable by phone. Very professional personnel including initial advisor , person who measured for cover and the fitter. One criticism, I had not expected the back cover to be made up of two pieces of material. Although well matched it detracts and is difficult to understand why as the seat cover is all one piece.
18 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you were pleased with the service you received from our team and that our communication and professionalism stood out throughout your experience.
We also appreciate your feedback regarding the back cover. Customer feedback is invaluable in helping us review and improve our products, and we will ensure your comments are shared with the relevant team.
Thank you again for choosing Plumbs, and we hope to be of service to you again in the future.
Incomparable quality, craftsmanship and agent knowledge.
It took a while for my first appointment- a good sign i always think but bear in mind if you are in a hurry. After my first appointment things moved quite quickly.
Very helpful agent. Paul made me feel relaxed and confident in his experience. He gave lots of time to the appointment and kept fetching extra books from the car. From the samples I had ordered, it happened I had picked a very expensive curtain fabric as my favorite. He spent time going through less expensive books that would give me a similar look. I.e he was not after pushing for an expensive sale but helpful in giving me options.
There was no pressure to order but I was so pleased with my choices, settees and curtains, that I went ahead.
I am so glad I did. It was expensive but craftmanship and the finished result looks and feels it.
I was kept informed of progress.
Some people might be put off by the pricing but I truly have not seen quality that compares.
28 de maio de 2026
Resposta da Plumbs
Thank you, Jannice, for taking the time to leave such a wonderful review. We're delighted to hear how pleased you are with your finished furniture and curtains, and that Paul's knowledge, patience and honest advice helped you make the right choices for your home.
We really appreciate your comments regarding the quality and craftsmanship of our products, as well as the communication you received throughout the process. Thank you for choosing Plumbs, and we hope you enjoy your newly transformed home for many years to come.
Disappointed by time, quality and cost
I had really high hopes for Plumbs as a family member had recommended them to me, but I've not had a good experience with the company mostly around communication and on reflection, value for money. There was a lot of initial contact from Plumbs when I first contacted them about getting two pieces of my grandmother's furniture reupholstered. I got sent fliers and emails and had several contacts from the local consultant. The local consultant was nice and I felt happy to go with Plumbs. I had explained that it had taken me a while to choose a company to reupholster these pieces of furniture as they are important to me. The price for the two pieces was £800. I had apparently got a good deal as I'd chosen Prestige fabric. I've since learnt that Plumbs heavily overcharges in the first place so any reduction is not really a good deal. I was unaware of how much reupholstery cost as I hadn't done enough research into going direct to an upholsterer. What I hadn't understood is that Plumbs creates a lot of additional cost for nothing - having a consultant and then ordering fabric to an external upholsterer employed by them, creates huge time delays. It took weeks after I'd paid the substantial and non refundable deposit before I heard anything about my furniture. Once I'd parted with the deposit, I was met with silence. I thought I might have been scammed, and when I tried to follow up it still took days before I was contacted. I made a complaint about the delay and delay in a response only to be met with a defensive staff member. There was no empathy. After this eventually the reupholster made contact directly to check which fabric was for which piece as both were exactly the same size of 4m x4m even though one was for a large arm chair and the other a small footstool. The reupholster mentioned he hadn't been clearly informed which fabric was for which even though I had had to confirm this at least twice with two different Plumbs staff. The quality of the reupholstery is good but the prestige fabric is not great - it's already fluffing. I now know if I'd gone direct to a reupholsterer I would have had a wider choice of better quality fabric and paid half and the work would have been done in half the time. In going to Plumbs I have wasted time and substantial money. I sent a further complaint to Plumbs via their complaint process and never heard back. I am now enquiring about how to make a formal complaint. This company have not treated me respectfully and I feel a total loss of confidence in them due to how they communicate.
18 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to leave your feedback. I am very sorry to read about your experience and, in particular, the concerns you have raised regarding communication, delays, and the handling of your complaints.
While I am pleased to hear that you were happy with the quality of the upholstery work itself, it is clear that we fell short in delivering the level of service and support you expected throughout the process. We never want any customer to feel ignored or unsupported, especially when entrusting us with furniture that holds significant sentimental value.
I would welcome the opportunity to review your experience in full and investigate this internally why your concerns were not resolved. Please contact our Customer Services team at Plumbs@plumbs.co.uk.
Very good efficient service
Very good efficient service.
Very good customer dealings with sales representative.
16 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have received an efficient service, which has met your expectations.
Great service
The salesman guided me through the process and helped with the choice of covers. They kept to their timetable and we were only without a suite for one week.
14 de junho de 2026
Resposta da Plumbs
We appreciate you talking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the overall service and quality products.
Plumbs live upto expectation
From the initial consultation with Karen to the delivery of new curtains (Karen) and the reupholstered chairs carried out by Tony from pickup to delivery the service throughout has been exemplary. The new curtains and chairs which match are of high quality. I am over the moon with it all.
3 de julho de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the overall service and quality products.
All in all the service was very good…
All in all the service was very good and are pleased with the goods but what I didn’t like was having to pay the balance before receiving the goods and was advised by my bank not to pay anything until the goods had been delivered.
16 de julho de 2026
Resposta da Plumbs
We’re delighted to hear that you were pleased with both the service you received and your finished goods. Your comments are greatly appreciated. We understand your concerns regarding the balance payment being requested prior to delivery. Our payment terms require the final balance to be settled before goods are dispatched, and we appreciate that this may differ from the advice provided by your bank. We are sorry if this caused any discomfort or uncertainty during your experience with us.
Thank you again for your feedback. We value all customer comments, as they help us review and improve our processes, and we hope you enjoy your furniture for many years to come.
Resposta da Plumbs
We appreciate you taking the time to provide us with your feedback. It’s great to hear that you’ve been pleased with the overall service and results.
Plumbs rep Margaret was very helpful…
Plumbs rep Margaret was very helpful with suggestions for new curtains, and installer nice and efficient too!
15 de julho de 2026
Resposta da Plumbs
Thank you for your feedback. We’re really pleased to hear that you’ve been delighted with the overall experience and products.
Quick and efficient
Quick and efficient. I now have a beautifully reupholstered chair. Thank you so much.
3 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have received a quick and efficient service.
New covers fitted very well
14 de julho de 2026
Resposta da Plumbs
Thank you for your feedback. We're really pleased to hear that you are very happy, with your new covers.
Very happy.
2 de julho de 2026
Resposta da Plumbs
Thank you for your feedback. We're really pleased to hear that you are very happy, with the service.
Fitted cover for pouffe
The lady who came to visit was absolutely superb. We were concerned about fabric to select due to our poodle sitting on the pouffe habit of digging before setting. She suggest a fabric which has worked out brilliantly poodle very happy. Cover fits perfectly looks really nice in the room. Fantastic price too.
6 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you were pleased with the service you received and that our representative was able to help you select a fabric that works perfectly for you. We're also pleased to know that the cover fits beautifully and that you are happy with both the appearance and value for money. Your feedback is greatly appreciated, and we thank you for choosing Plumbs. We hope you enjoy your furniture for many years to come
Pleased with purchase.
We were pleased with the service received. The only complaint we had is that our covers are slightly big, we were informed when they were fitted that because they are cotton based it is to allow for shinkage when washed. We will see when they are washed and it would have been nice to have been informed on this earlier.
29 de junho de 2026
Resposta da Plumbs
Thank you, Brenda, for taking the time to leave us a review and for your kind comments about the service you received. We are delighted to hear that you were pleased with the overall experience.
We appreciate your feedback regarding the fit of your covers. As they are made from a cotton-based fabric, they are intentionally fitted with a little extra allowance to accommodate natural shrinkage after washing. However, we completely understand your comments about being informed of this earlier in the process, and we will take this feedback on board as we continue to improve our customer communications.
Thank you again for your valuable feedback and for choosing Plumbs. We hope you continue to enjoy your new covers
Staff were very professional and an all…
Staff were very professional and an all round good service, no hesitation in using Plums in future. Maxine provided excellent first class workmanship.
10 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a wonderful 5-star review. We are delighted to hear that you were pleased with the service you received and that our team provided a professional experience throughout.
It is especially lovely to hear your comments about Maxine's workmanship. We will be sure to pass on your kind feedback, and we know she will appreciate your recognition.
Thank you for choosing us, and we look forward to assisting you again in the future.
Our rather tired looking sofa has been…
Our rather tired looking sofa has been transformed. The upholstery material is of a high quality and we love its colour and texture. Service has been excellent.
Thank you
1 de julho de 2026
Resposta da Plumbs
Thank you, Jane, for taking the time to leave such a wonderful review. We're delighted to hear that your sofa has been transformed and that you're pleased with the quality, colour, and texture of the upholstery material. It's especially rewarding to know that you found our service excellent. Thank you for choosing Plumbs, and we hope you enjoy your refreshed furniture for many years to come.
The salesman was very helpful and…
The salesman was very helpful and polite & talked us through what was involved in the purchase order and payment
We are very happy with the new curtains as they make the rooms warmer & cosy
& look forward to ordering from your company again
10 de julho de 2026
Resposta da Plumbs
Thank you very much for taking the time to leave such a wonderful review. We are delighted to hear that you found our representative helpful, polite, and informative throughout the ordering process.
It is especially pleasing to know that you are happy with your new curtains and that they have helped make your rooms feel warmer and more cosy. Customer satisfaction is extremely important to us, and your kind feedback is greatly appreciated.
Thank you for choosing Plumbs. We look forward to assisting you again in the future.
Gr8 service from measuring to fitting…
Gr8 service from measuring to fitting by Michael it’s like a brand new chair would highly recommend. And the quality of material is fantastic.
10 de julho de 2026
Resposta da Plumbs
Thank you very much for your wonderful 5-star review. We are delighted to hear that you were pleased with the service you received from measuring through to fitting, and that Michael was able to help transform your chair. It's especially pleasing to know that you are happy with the quality of the material chosen.
Your kind recommendation means a great deal to us, and I will ensure that your feedback is passed on to Michael and the wider team.
Thank you for choosing Plumbs, and we hope to be of assistance again in the future.
Prompt action each stage
Prompt action each stage, accurate measurements. Speedy delivery. Agent very skilled patient and. helpful.
10 de julho de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you were pleased with the service provided, from the prompt communication and accurate measurements through to the speedy delivery. It is especially rewarding to know that you found our agent to be skilled, patient and helpful throughout the process.
Your feedback is greatly appreciated and will be shared with the wider team.
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