Jake Phillips was a star! After being messed about by a competitor, I came to Polly to see if they could help. Jake took me through the whole application, he was polite and conciencious throughout a... Ver mais
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Leia as opiniões dos outros
Genuinely beyond impressed with Polly and customer service agent James Owen. I had lots going on prior to finalising my policy needs and James was extremely patient, supportive when putting it in pl... Ver mais
A empresa respondeu
Spoke with Lewis Routley today and I couldn’t have asked for a more attentive agent, he explained everything thoroughly so I understood and answered all queries I had throughout the call and also got... Ver mais
A empresa respondeu
I had a great experience setting up my life insurance. Scott Williams made the whole process straightforward and easy to understand. He took the time to explain everything clearly, answered all of my... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Informações de contacto
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Reino Unido
- hello@polly.co.uk
- polly.co.uk
4,8
Excelente
9 mil opiniões
Pede aos clientes que escrevam opiniões
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Brilliant customer service from Tommy at Polly
Tommy Miles was extremely helpful with assisting in updating my life insurance policy. Brilliant customer service. Many thanks Tommy :)
20 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
HI Alexandra,
Brilliant service is exactly what we aim for! Thank you so much for the shout out for Tommy, we are all about making policy updates quick, clear, and easy.
Kind regards
The Polly team
Really made me feel at ease and…
Really made me feel at ease and explained everything with great details. Incredibly personable and kind, thank you!
5 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Anna,
Thank you for the lovely review, this means a lot! It's really great to hear that we could help and made it all so easy for you. Welcome to Polly!
Kind regards
The Polly team
Jake Philips
Jake Philips, sorted out a policy for myself and my partner. He was very thorough and made the process very easy. No pressure and gave multiple options to best suit our needs and budget. Highly recommend
4 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Jodie,
Thorough, easy, and budget friendly that is exactly how we like to do things! Thank you so much for the wonderful recommendation and for trusting Jake to get you and your partner sorted.
Kind regards
The Polly team
James Green was very helpful and quick…
James Green was very helpful and quick when sorting my policy. He was friendly, assuring and clear with important information. Very pleased with the service he provided.
4 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Alice,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that James provided a helpful, efficient, and friendly service while arranging your policy. It's great to know that he explained the important information clearly and gave you confidence throughout the process.
Thank you for choosing Polly!
Very helpful amazing customer service
Very helpful amazing customer service
4 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Kimberly,
Thank you for your kind review!
We're delighted to hear that you found our service helpful and received amazing customer service. Providing a positive experience for our customers is always our priority, so it's wonderful to know we've achieved that for you.
We really appreciate your feedback and thank you for choosing Polly!
Lovely guy
Lovely guy! Made making my policy so much easier! Thankyou !
4 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Kirsty,
Thank you for your lovely review!
We're delighted to hear that you had such a positive experience and that arranging your policy was made easier by our team. Making the process simple, clear, and stress-free is exactly what we aim for.
Thank you for choosing Polly!
Amazing experience!
Thomas Way is who I spoke to an I am honestly amazed at his customer service he managed to get me a good deal and made it feel personal yet still professional I feel like I am in really safe hands with polly and he made sure my family will be protected of anything bad happens i have an an amazing experience and glad that I was taken such good care of an never once felt pushed into anything , grateful for the good experience thank you again Molly!
(I hope this review find its way to him to thank you for his advice and service! )
4 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Molly,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear about your positive experience with Thomas. It's fantastic to know that he was able to find you a suitable policy while making the process feel both personal and professional. Providing clear advice, ensuring customers feel comfortable, and helping families secure the protection they need are all things we strive for, so it's great to hear that Thomas delivered on this for you.
We're especially pleased that you felt supported throughout the process and never under any pressure. Your feedback means a great deal to us, and we will be sure to pass your kind comments on to Thomas and his manager so that he receives the recognition he deserves.
Thank you again for choosing Polly, and we're grateful for the trust you've placed in us.
The Polly Team
Had a chat with Scott Williams.
Had a chat with Scott Williams after making an enquiry via an advert, was my first time looking into life insurance. Scott was absolutely brilliant and explained everything like a real person rather than just someone trying to flog you a deal. I ended up signing up. Thanks Scott, great customer service.
3 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Georgia,
Thank you for taking the time to share your feedback.
We're delighted to hear that Scott provided such a brilliant first experience with life insurance and took the time to explain everything clearly and in a relatable way. It's great to know you felt supported and comfortable throughout the process, especially as a first-time enquirer.
Thank you for choosing us and for your recommendation.
Welcome to Polly!
Brilliant customer service
3 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Charlotte,
Thank you for your review!
We're delighted to hear that you received brilliant customer service. Providing a positive and helpful experience is always our goal, so it's fantastic to know we've met your expectations.
Thank you for choosing us, and we appreciate you taking the time to share your feedback.
Welcome to Polly!
Don’t use endearments if you do not know me
Can’t comment on the insurance itself, but I have looked into Polly life insurance previously, so obviously have then had multiple calls asking if I was still interested. I get this - they’re doing their job. What I am annoyed about is the male on the phone, presumably trying to be ‘friendly’ calling me by endearments such as ‘lovey’. I am a 41 year old consultant surgeon and mother; I can forgive a patient in their 80s calling me a nurse or an endearment of some sort, however I do not think it is appropriate for a male talking to a female they do not know. I have already gone somewhere else for insurance, but this would have definitely put me off.
3 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Jo,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling uncomfortable. While our advisers aim to be friendly and approachable, we understand that terms of endearment can come across as inappropriate or unprofessional, particularly when speaking with someone they do not know. We appreciate you bringing this to our attention.
To investigate this further, we would be grateful if you could provide additional information, such as the contact number we called. This will help us identify the interaction and review it appropriately.
Please be assured that any findings will be shared with the relevant teams to help us improve our service going forward.
Thank you,
The Polly Team
Needed to get some life insurance in…
Needed to get some life insurance in place so went through Polly got a call straight away from a lovely man called Jake p. Who went through everything very thoroughly to make sure I was getting the best cover in place for me and my family! Couldn’t recommend enough
3 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Amber,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Jake provided such a thorough and supportive service, helping you find the right cover for you and your family. Taking the time to understand our customers' needs and ensuring they have suitable protection in place is incredibly important to us.
Thank you for your recommendation, and we wish you and your family all the very best. Welcome to Polly!
Scott was absolutely brilliant in…
Scott was absolutely brilliant in giving me all the information in a way I could understand I’m so glad Scott dealt with me he was absolutely lovely couldn’t ask for anyone better even though I probably confused him a lot thank you so much Scott. I’m so happy I choose polly as my life insurance and I’m so happy I finally did it and it was pain free
2 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Katie,
Thank you for sharing your great experience! We are delighted to hear that Scott was so brilliant and helpful, breaking all the information down into clear, easy-to-understand pieces. We always aim to make sorting out your cover as quick and stress-free as possible, and we are so pleased to have helped you secure total peace of mind for your family's future.
Welcome to Polly!
James managed to sort my life insurance…
James managed to sort my life insurance out in one call. I had previously tried to get life insurance with another provider and the process was long complicated and eventually fell through. Glad that I gave Polly a go after being disappointed elsewhere and James was definitely a huge part of that. I can now have peace of mind my family will be okay if the worst were to happen to me.
2 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Seluleko,
Thank you for your fantastic review! We are delighted that James was able to turn things around for you and make the process quick, simple, and straightforward after your previous disappointment. Making life insurance easy is what we do best, and we are so pleased to have helped you secure that vital peace of mind for your family's future.
Welcome to Polly!
After a recently family bereavement I…
After a recently family bereavement I wanted to make sure my life insurance policy was the best it could be for my family. I got in touch with Polly so I could compare my current life insurance policy with their policies.
I’m so glad I did because thanks to the help from a lovely man called Lewis Routley I feel like I have the best policy for me and my family.
Thank you Lewis for explaining things so thoroughly and being so kind!
I would 100% recommend Polly to a friend.
2 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hello,
Please accept our deepest condolences for your recent family loss; we know how difficult a bereavement can be and how much it puts what matters most into perspective. We are so incredibly glad that Lewis could be there to support you with such thoroughness and kindness, helping you ensure your family has the absolute best protection in place. You’ve done a wonderful thing for your family's future, and we hope this brings you true comfort and peace of mind.
Welcome to Polly!
Quick, easy and exceptional
Have had a very pleasant phone call with Jake, sorted my insurance easily and quickly. Very lovely, welcoming and insightful representative for the company. I am very pleased I have chosen Polly for my life insurance.
2 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Kornelia,
Thank you so much for your lovely review! We are absolutely delighted to hear that Jake made everything so quick, easy, and welcoming for you today.
Welcome to Polly!
Amazing experience
Amazing experience! So friendly and helpful. I feel so much better known that I have life insurance with a competent company.
2 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Emma,
Thank you for sharing your amazing experience! We are delighted to hear that our team was so friendly and helpful in getting everything sorted for you. We are proud to give you that essential peace of mind, knowing your family's future is protected.
Welcome to Polly!
Lewis Routley
Just spoke to Lewis Routley who advised and assisted me in setting up life and critical illness cover. I recently lost my husband in sudden circumstances and Lewis was considerate, kind and sympathetic in assisting me with the right cover.
Thank you for helping me and ensuring peace of mind for me and my family at this sensitive and difficult time 😊
2 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hello,
Thank you so much for taking the time to share your experience, and please accept our heartfelt condolences for your loss. We are so glad that Lewis could be there to support you with care and sensitivity, making the process as gentle as possible. Please take comfort in knowing that you’ve secured that vital peace of mind and protection for your family's future.
Welcome to Polly!
Had a phone call with James today
Had a phone call with James today. He was very professional, helpful and friendly, he also explained everything in detail.
2 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Shannon,
Thank you so much for sharing your experience! We are absolutely thrilled to hear that James took such great care of you, explaining everything clearly so you can check this off your to-do list with total confidence. There is no better feeling than having that vital peace of mind knowing your family is protected.
Welcome to Polly!
Life insurance
Scott was really helpful in getting my life insurance sorted.
1 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Sophie,
Thank you for taking the time to leave a review! It's great to hear that Scott was so helpful in getting everything sorted out for you. We know how important it is to get that peace of mind for your family, and we're glad he made the process smooth and straightforward.
We are absolutely thrilled to have you on board with us.
Welcome to Polly!
Andy was fabulous
Andy was fabulous, clear, friendly, helpful.
Sorted my life insurance, much much better deal now for only a couple of extra pounds. My husband is going to do his tomorrow.
Fabulous, thank you.
1 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Verity,
Thank you so much for this wonderful review! We are absolutely thrilled to hear that Andy was so fabulous to deal with. We're so glad he was able to make the whole process clear and friendly for you.
Thank you for choosing us to protect your family.
Welcome to Polly!
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