Jake Phillips was a star! After being messed about by a competitor, I came to Polly to see if they could help. Jake took me through the whole application, he was polite and conciencious throughout a... Ver mais
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Leia as opiniões dos outros
Genuinely beyond impressed with Polly and customer service agent James Owen. I had lots going on prior to finalising my policy needs and James was extremely patient, supportive when putting it in pl... Ver mais
A empresa respondeu
Spoke with Lewis Routley today and I couldn’t have asked for a more attentive agent, he explained everything thoroughly so I understood and answered all queries I had throughout the call and also got... Ver mais
A empresa respondeu
I had a great experience setting up my life insurance. Scott Williams made the whole process straightforward and easy to understand. He took the time to explain everything clearly, answered all of my... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Informações de contacto
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Reino Unido
- hello@polly.co.uk
- polly.co.uk
4,8
Excelente
9 mil opiniões
Pede aos clientes que escrevam opiniões
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Finally decided to get life insurance…
Finally decided to get life insurance after the birth of my first baby.
The Polly website was easy to navigate and I really like their app. It makes everything simple and understandable.
I requested a call back to go through my answers on the questionnaire, and spoke to the lovely Lewis Routley who was kind and professional yet personable with his customer service. Thank you Lewis!
1 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Kate,
Congratulations on the arrival of your first baby! That is such a special milestone, and it's wonderful that you’ve taken this important step to secure their future.
We are so glad to hear that you found the Polly website and app so user-friendly. We know life insurance can feel a bit daunting, so we designed it to keep things as straightforward as possible for busy new parents.
It's also fantastic to hear that Lewis made your call back such a positive experience. He really embodies that perfect balance of being professional yet completely approachable, and we're delighted he could guide you through everything with so much care.
Thank you for choosing us to protect what matters most.
Welcome to Polly!
Amazing and understanding jake was…
Amazing and understanding jake was really helpful
1 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Jamie,
Thank you so much for the wonderful feedback! It is great to hear that Jake was so helpful and took the time to truly listen to what you needed. We always want our customers to feel completely supported and heard, so it's fantastic to know he did just that.
We are absolutely thrilled to have you with us!
Welcome to Polly!
Great experience
Great experience
Umesh was great and easy to talk to
1 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Jasmine,
Thank you so much for the review! It’s wonderful to hear that you had such a great experience. We always aim to keep things relaxed and straightforward, so we are glad Umesh made everything so easy to chat through.
We are absolutely thrilled to have you on board with us!
Welcome to Polly!
Lewis was fantastic he explained…
Lewis was fantastic he explained everything in great detail was even understanding when I had to take another call from my sick father in hospital
1 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Rachael,
Thank you so much for taking the time to share your experience.
It is wonderful to hear that Lewis was so fantastic and took the time to go through all the details with you. We’re especially pleased to hear he was understanding and patient when you needed to step away to take a call from your father.
We're glad Lewis could help make things a little easier for you.
Welcome to Polly!
Great service and easy set up
James helped me set up my insurance cover. He is helpful and explained everything thoroughly.
1 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Jessica,
Thank you for the great review!
It is wonderful to hear that James made setting up your cover such a smooth and easy process. We always want to ensure you feel completely confident in what you're putting in place, so it’s fantastic that James took the time to explain everything so thoroughly and helpfully.
We are so glad we could get this sorted for you with zero stress!
Welcome to Polly!
Resposta da Polly.co.uk
Hi Carly,
Thank you so much for the lovely feedback!
We are delighted to hear that you found the team so helpful, informative, and friendly. We always aim to keep things simple and stress-free, so it's great to know we hit the mark for you.
Welcome to Polly!
Thanks for your help Joseph
joseph was very friendly and understanding and extremely thorough with all the details, something that can usually feel long winded and painful to have to do wasn’t either of those things at all, and now I feel so much more at ease to have this cover! thanks again Joseph! so helpful and pleasant to talk to!
28 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Fearn,
Thank you so much for sharing this lovely feedback — it’s great to hear your experience felt so positive from start to finish.
We’re really pleased that your conversation with Joseph didn’t feel long-winded or stressful, and instead left you feeling reassured and comfortable with your cover.
Thanks again for taking the time to leave your feedback — we’re really glad you feel more at ease with your protection in place.
Welcome to Polly!
Mitchell Perkins was very easy to talk…
Mitchell Perkins was very easy to talk with, very personable, funny and relatable. He was quick but ensured that I understood everything.
28 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Laura,
Thank you for sharing your experience!
It is great to hear that Mitchell made everything so easy. We always want our conversations to feel natural and comfortable, so it’s brilliant that he brought some humour and personality to the call while still keeping things professional, ensuring the important parts were covered and everything was crystal clear.
We are so glad you had such a smooth and positive experience getting your cover sorted!
Welcome to Polly!
I wouldn't use anyone else
I used Polly back when they were insurance brokers; today I discovered they are now insurance providers, so I switched over for all the additional benefits. Not going to lie, it was a looooong phonecall, but the person I spoke with made a chore into a pain-free, pleasant experience. To any Polly managers reading this: Lewis Routley deserves a raise!
All jokes aside, I've always had a nice feeling about them as a company. Everyone I've spoken to have been cheerful, helpful, not at all pushy, and have understood what I need. Better still, they're based in the UK, so no annoying call centres.
I recommend them to anyone who will listen :)
28 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Samantha,
Thanks so much for taking the time to share such detailed feedback — it really means a lot.
We’re delighted to hear that your experience with our protection advisor, Lewis, felt smooth and supportive, even if the call itself was a bit longer than expected. We know insurance conversations can sometimes take time, so it’s great to hear our team was able to make it feel relaxed and easy throughout.
We’ll also make sure your kind comments are passed on to Lewis Routley — recognition like this is always appreciated and genuinely motivating for the team.
It’s also really encouraging to hear your wider experience with us has consistently felt helpful, non-pushy, and clear. That’s exactly the standard we aim for.
Thanks again for recommending us — we’re glad to have you with us!
The Polly Team
Resposta da Polly.co.uk
Hi Sarah,
Thank you so much for the lovely feedback!
It is wonderful to hear that Tommy took such great care of you. We pride ourselves on being thorough, but it’s that extra kindness and polite approach that truly makes all the difference when setting up something as important as life insurance.
We are so glad you had such a positive experience getting everything in place!
Welcome to Polly!
Resposta da Polly.co.uk
Hi Jasmine,
We are delighted that you're happy with the final result. Thank you for choosing us to help get everything sorted for you.
Welcome to Polly!
Tommy Miles provides an exceptional…
Tommy Miles provides an exceptional service to ensure my life insurance and critical illness policies were reviewed and updated. The information was clear and understandable. I feel happy and secure knowing I have this in place.
Thank you Tommy
27 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Sara,
Thank you so much for taking the time to share your experience!
It is fantastic to hear that Tommy made the whole process of updating your cover so straightforward and clear. We know that diving into the details of life and critical illness insurance can sometimes feel a bit daunting, so it's wonderful that Tommy was able to provide that extra clarity and peace of mind.
We are absolutely thrilled to have been able to help you secure that reassurance.
Welcome to Polly!
Absolutely incredible service
Absolutely incredible service! Great price per month too and very helpful with any questions I had.
The gentleman that helped me with my policy - Gary Roberts - was brilliant, incredibly helpful, knowledgeable and all around great customers service.
Highly recommend
27 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Hannah,
What an amazing review to read! We’re so glad Gary looked after you so well, answered your questions, and found you a great price per month. Thank you for the high recommendation, and Welcome to Polly!
Kind regards
The Polly team
Clear and professional
Andrew was clear and professional.
Explained the policies well and helped find the best option for me.
27 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Jacqui,
Thank you for the fantastic feedback! We're very happy to hear Andrew was so helpful! Welcome to Polly!
Kind regards
The Polly team
Great customer service
Emma dealt with setting up my life insurance quickly and efficiently and was lovely to chat to on the phone. Couldn’t fault her customer service.
27 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Charlie,
We truly appreciate you taking the time to leave such a kind review. It’s fantastic to hear that Emma delivered such good service and handled everything so efficiently. Our goal is to make securing life insurance as straightforward as possible. Thank you for choosing us and welcome to Tom!
Kind regards
The Polly team
Customer service spot on
Emma reached out to me today for a 4 year review of my policy, what a lovely lady, helped me with my policy & still found a good plan as my circumstances had changed. Would recommend
27 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi there,
Thank you for the lovely recommendation! We're so glad Emma was able to help, Welcome to Polly!
Kind regards
The Polly team
Smooth easy process
Smooth easy process, Gary Roberts explained different things clearly so there was no confusion and made me feel so at ease with everything.
26 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Ella,
Thank you for your lovely feedback! We’re really pleased to hear you had such a smooth and easy experience, and that Gary was able to explain everything clearly and put your mind at ease. Making sure our customers feel comfortable and confident with their choices is really important to us, so it’s great to know this came across during your call.
Welcome to Polly!
I have just insured myself with polly…
I have just insured myself with polly life insurance! I spoke to a lovely man called Lewis Routley, such a chatty and happy man had a good laugh but also was very very professional! he understood and helped me understand everything clearly and gave me advice on which policies i should take!
Thank you Lewis you was a great help!
26 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Zoe,
Thank you so much for your fantastic review! We’re delighted to hear Lewis provided such a positive experience and struck the perfect balance between being friendly, approachable, and professional. It’s great to know he made everything clear, took the time to explain your options, and helped you choose the right policy for your needs.
Welcome to Polly!
Great customer service
Great customer service. Explained everything really well and sorted something that was affordable for me
26 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Alison,
Thank you for your lovely feedback! We’re so pleased to hear you received great customer service and that everything was explained clearly throughout the process. Finding cover that is both suitable and affordable is really important, so it’s fantastic to know we were able to help with that. We truly appreciate you taking the time to share your experience!
Welcome to Polly!
I rang today to take life insurance out…
I rang today to take life insurance out for my family to makes sure I get the best cover possible I spoken to Kai at Tom/polly team and he made sure i got the best cover i needed for me and my family to be comfortable if i ever needed to be covered, the customer service i recieved was excellent 10/10
26 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Joe,
Thank you so much for taking the time to leave such a wonderful review! We’re delighted to hear that Kai provided such excellent service and helped you find the right cover for you and your family. We understand how important it is to have peace of mind knowing your loved ones are protected, so it’s great to hear Kai took the time to ensure you felt comfortable and supported throughout the process.
Welcome to Polly!
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