My caravan toilet decided to malfunction - very inconvenient! This meant replacement items needed rather urgently. I ordered the kit of parts (new cassette unit) and they arrived the next day. In minu... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Amazing service from yourselves and a superfast delivery of my second item. It’s just a shame that you trust in DPD to do your deliveries. as I still have an ongoing dispute with DPD that you are k... Ver mais
A empresa respondeu
Prima leasure did a good job of communicating. When their supplier had delays. Prima leasure have a huge selection of parts, which will sometimes lead to supplier issues. I think they did a grea... Ver mais
A empresa respondeu
The website is easy to navigate, but if you can’t find the item you want PRIMA respond quickly to email enquiries and are very helpful. Delivery is swift and items are packaged very safely. I have use... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Informações de contacto
Bristol, Reino Unido
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
In ordered replacement vinyls for my…
In ordered replacement vinyls for my 2022 Bailey Unicorn Vigo as the original decals were absolutely shot!
The caravan looked a disgrace at the age of three years and Bailey didn’t seem to care.
I believe that the original vinyls were either an inferior product or had been fitted badly in the factory.
While Bailey didn’t care about the state of the vinyls, Prima Leisure were happy let me purchase new ones!
There caravan now looks a good as new, but I don’t believer that it should have needed replacements at was is now 4 years old!
29 de junho de 2026
Resposta da PRIMA Leisure
Hi Chris,
We appreciate you taking the time to share your experience with us regarding the replacement decals for your caravan. We understand your frustration concerning the original decals needing replacement at such an early stage. It is certainly not ideal to have to address such an issue on a relatively new vehicle. We are glad that our replacement decals have helped restore the appearance of your caravan to a like-new condition. Your feedback is valuable to us as we continuously strive to provide quality products.
Kindest regards
PRIMA Leisure Customer Service Team
Great service and great to be able to…
Great service and great to be able to get the parts you need.
6 de julho de 2026
Resposta da PRIMA Leisure
We are delighted to hear that you received great service and were able to find the parts you needed. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Ken,
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you had a good experience with our service!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Gerry,
We are so happy to hear you had a good experience. We appreciate your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Quick and simple service.
6 de julho de 2026
Resposta da PRIMA Leisure
Hi Geoff,
We're so glad you found our service to be both quick and straightforward. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Just brilliant service
29 de junho de 2026
Resposta da PRIMA Leisure
Hi Shaun,
We're delighted to hear you received brilliant service. Your feedback means a lot to us.
Kindest regards
PRIMA Leisure Customer Service Team
Fridge bits
The order was cost effective, completed and despatched in a short timescale, very well packaged, no issues upon receipt.
6 de julho de 2026
Resposta da PRIMA Leisure
Hi Ian,
We appreciate you sharing your recent experience. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Thank you for taking the time to share your positive experience! We are so pleased to hear that your ordering process was easy and your delivery was fast. We appreciate your feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
We're so pleased to hear that your order was exactly as you expected and that it arrived quickly! Thank you for taking the time to share your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
We're so pleased to hear that your order arrived quickly, was well-packaged, and that you received the correct part you needed. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Great products and great service 5*
3 de julho de 2026
Resposta da PRIMA Leisure
Hi Andrew,
Thank you for taking the time to review us. We truly appreciate your positive feedback regarding our products and service. We're so glad you had a great experience!
Kindest regards
PRIMA Leisure Customer Service Team
Right price and fast delivery
2 de julho de 2026
Resposta da PRIMA Leisure
Hi Michael,
We're happy to hear that we provided a great experience. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Excellent despatch and delivery
Order despatched very quickly and delivered as expected.
25 de junho de 2026
Resposta da PRIMA Leisure
Hi Margaret,
We're so glad to hear your order arrived quickly and exactly as expected. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Poor postage service.
Still awaiting delivery of goods after Everi lost first attempt. Would have thought that it would have been made a priority express delivery but sadly not the case.
2 de julho de 2026
Resposta da PRIMA Leisure
Hi Lawrence,
We genuinely appreciate you bringing this delivery concern to our attention. We understand your frustration regarding the delay and the lost initial attempt.
We have looked into your order, and confirm that the estimated dispatch was yesterday. Your order is due for delivery today with DPD. If there are any issues regarding this order, please let us know at info@primaleisure.com. Our team is always happy to help.
Kindest regards
PRIMA Leisure Customer Service Team
Great service
3 de julho de 2026
Resposta da PRIMA Leisure
Thank you for your kind words! We're delighted to hear you received great service. We appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Great support
Great support from Freya who advised me of correct part details to replace damaged front bunk panels to suit my Bailey Adamo.
13 de julho de 2026
Resposta da PRIMA Leisure
Hi Mal,
We're so glad to hear our team provided excellent support in finding the correct parts for your Bailey Adamo. We appreciate you sharing your positive experience!
Kindest regards
PRIMA Leisure Customer Service Team
Helpful...
25 de junho de 2026
Resposta da PRIMA Leisure
Hi Mark,
Thank you for your feedback! We're so pleased to hear you found our team helpful. We appreciate your support and look forward to assisting you again soon.
Kindest regards
PRIMA Leisure Customer Service Team
Always a great service the product…
Always a great service the product arrived on time no complaints whatsoever.
29 de junho de 2026
Resposta da PRIMA Leisure
Hi Malc,
Thank you for letting us know of your recent order.
We're happy to hear that you received great service and that your product arrived on time. We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Nice,easy and quick transaction
25 de junho de 2026
Resposta da PRIMA Leisure
Hi Vaughan,
We're so glad to hear you had such a smooth and efficient experience with us. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Resposta da PRIMA Leisure
Hi Alan,
We are so pleased to hear that you consistently receive great service from us. Your continued support means a lot, and we truly appreciate your kind feedback.
Kindest regards
PRIMA Leisure Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.